We usually have three garbage pick-ups a week, but our head maintenance tech has been working and…read morecompleting so many projects that our container overflowed so much that I had to call our carrier, Republic Services, and ask them to please come and do an extra pick-up today. I sent off an e-mail thinking maybe it would be a couple of hours, but our rep, Colleen, passed the e-mail along immediately to the dispatcher. The dispatcher called me and said they would be by for the pickup in ten minutes. And guess what? They were! I cannot say enough good things about Republic Services anyhow, but today they went above and beyond in terms of customer service. Good show to everyone involved, we so appreciate the extra VERY QUICK help!!

Needing a dumpster but they require a site evaluation before approval and the site evaluation is…read moretaking an unreasonably long time with no clear time frame even after escalation.

To start it off the security guard treated my mother and me very poorly. She assumed my mom was…read moreyelling and rudely said, "Stop screaming in my ear." when my mother was just confused on why the other people on a different line were going first.My mom is one of the nicest and hardest-working people I know. The guard then screamed at my little sister, who is a minor, and I confronted her about her behavior. She responded arrogantly, claiming her job gave her power. She made racist remarks about Mexicans and people of color and even threatened my sister with a year-long ban from entry. The worker next to her witnessed the situation but didn't help. This encounter left my sister upset, and my mom, who is unwell, is worried about her. We deserve respectful treatment regardless of our culture or skin color.

Oof this bottle drop is the prime location that 'everyone' goes to. Expect very long wait times if…read moreyou don't have the green bags to drop off- That is one of the nicest option they have and very convenient, but you don't get your money right away (usually in a day or two). The drop off door is on the side near the entrance. You need your card to open the door (wait three seconds to pull). After I go drop off my cans, I go in and get a box of bags and print some tags. *Usually* there is paper for tags, but if it's busy and they're out, your best bet is to come back later. Your maxed allowed bags to drop off every three months is 15. A nice pro is there usually is security around. I am giving this location low stars because of just how... busy and not so clean it can get. The area is also sketch as it's in a high crime area with business slowly moving away. Line is long outside the door, but only a certain amount can be in. Line also forms pretty early in the AM. Parking is tight. I wish I could give The workers the 5 stars as they are always nice and helpful and I'm thankful they show up. There is also the bottle drop app that is convenient that has your card on it and balance and remaining bags.

You all are absolutely amazing! I have been absolutely overwhelmed by all the clothing I needed to…read morefind a home. I looked up pickup donations & there you were. It offered pickup for a few bags up to many bags with very few necessary guidelines. They said a pickup was available today 7am-6pm. I checked that slot. So I bagged them, put them on my front porch- 20 bags- many gently used & many brand new- used once or twice if at all & good brands & good quality. You took the overwhelm out of the equation. I looked out my window around 7:30am & they had already picked them up! Thank you-I know women will get great use out of these clothes!

This is a wonderful free service that I tell everyone about! I never want to throw out stuff that…read morecan be reused but not donated. Now, I use this service all of the time. They are very responsive and always pick up my stuff. I have had no issues, and it can be used if you are having mobility issues, sick, or busy!

I found Total Reclaim, Inc. when I called Portland's Metro Recycling at (503) 234-3000, and asked…read morewhere I could drop-off a bunch of block Styrofoam packing material that my curbside pick-up wouldn't take. I wanted to find someplace that wasn't going to just landfill the stuff. The number Yelp was originally showing was just a number which forwarded to Total Reclaim's Seattle facility but, Portland's Metro Recycling hot-line had the latest info. on Total Reclaim's Portland location. I dropped my Styrofoam at Total Reclaim's drop-off site at 5805 NE Columbia Blvd, two blocks west of NE 60th, and on the north side of Columbia Blvd. Their local phone number is 503-281-1899. Total Reclaim, Inc. accepts all sorts of stuff (computers, home and office electronics, TVs, stereo gear, even some appliances, you name it!) and it all gets 'reclaimed' so none of it ends up in any landfills. So, you can do-the-right-thing, and get rid of that garage full of electronics, appliances, plastics, styrofoam, and fluorescents, all with a short trip to NE Columbia Blvd.!

Styrofoam blocks are only entertaining for so long before "Let's make another tower!" turns into…read more"When are you dumping this?" Enter Total Reclaim: The easy eco-friendly alternative to ditching your unconventional recyclables at the dump. I stuffed my trunk and back seat full of Styrofoam blocks, and made a quick trip over to Total Reclaim. For a mere $5 I was finally rid of a ridiculous amount Styrofoam. $5 is a clear bargain compared to the $10 minimum charge at the dump. And, in my book, recycling trumps wastefulness any day.

I wanted to recognize Anna L. for her exceptional customer service. When our trash wasn't picked…read moreup, she took the time to thoroughly investigate the issue instead of giving us a generic answer. On the first day, Anna explained that the route notes indicated our bulk item, a futon, had been picked up. It sounded like it may have simply been an honest mistake where it was marked as collected when it actually hadn't been yet - even our normal trash wasn't picked up! She went back and forth with both the route driver and me to try to determine why our regular trash had been missed. Since it was near the end of the day, we had to pause the investigation until the following morning. The next day, Anna followed up with the answer. It turned out the garbage driver had mistakenly thought our regular trash cart was our recycling cart because both carts are blue, so our trash wasn't collected. I really appreciated that Anna stayed on top of the issue, kept me informed throughout the process, and took the time to get to the bottom of what had happened. Anna also made sure we had a plan going forward. She let me know that our missed trash would be picked up on our next scheduled collection day and arranged to have our trash cart swapped out for a different colored bin so this type of mix-up would be much less likely to happen again. What impressed me most was how Anna approached the situation. She never dismissed my concerns or tried to make excuses for what had happened. Instead, she treated everyone involved with respect. She listened, answered my questions and never made me feel like I was just another customer to get off the phone. Anna was professional, compassionate, responsive and genuinely committed to resolving the issue. She is an excellent representative for the company.

Why does every sanitation company seem to think it's acceptable to drive the wrong way down our…read moreone-way street just to save a few minutes? I've witnessed WM doing it several times a week. Yesterday, I watched Republic Services do the same thing. Then, this morning at 4:37 a.m., I saw an Arrow Sanitary Services truck repeat the exact same violation. When is this going to stop? This is breaking the law. The fact that there are fewer people out at that hour doesn't make it legal or safe. A one-way street is a one-way street, and sanitation trucks shouldn't get a free pass simply because it's early in the morning. Someone is eventually going to get hurt if this continues. The rules of the road apply to everyone.

If I could give them 10 stars I would! They were great! They were very prompt and efficient no…read morehassles very kind and polite! I could not wait to leave an excellent review for this company! I would most definitely highly recommend this company!!

I had a marvelous experience today with your company Cash For Cars. Mr. Figueroa was professional,…read morenice and helpful to answer any questions I had. Buisness was done properly with my payment in hand first , then signing of papers after that. He was fast and easy to work with as there was a car blocking my van a little, making my van removal harder for him but he knew how to angle the tow truck in a way that made my van removal easy. Thank you cash for cars for hiring good , smart employees like him. He showed up at the reasonable time also, when other companies I called were a no call no show at all. Thank you, a happy customer.

The guy in the booth charged me $10 for a mini refrigerator without the motor, seems like he…read morethought he was adhering to procedure and was very nice about it. The guy in the yard indicted I shouldn't have been charged and called-in for a refund. Everyone was very pleasant. A local junk hauler wanted $20.

They ripped me off!! Never again I am always careful and sort my shit. They just dump it all on a…read morepile and then lowball the price

For the first time I'm not satisfied at all with a trash service. Very rude can replacement…read more Often 20 to 50 ft away from the curb. I seem to be the only one they are doing this without provocation or reason. Zero confidence in this business to make it right consistently. Can someone recommend alternative residential trash service for Troutdale? UPDATE 04/28/2021: Recycle materials were collected in the morning but recycle can was not yet delivered. I contacted WM in online chat. Again communication was quick and cordial. I was assured the replacement can will be delivered by another truck. This time there was no need to contact management. As promised replacement recycle can was delivered around 12:45. Upgraded from one to three stars due to WM's good office management response. Now I'm left with the recalcitrant trash driver conduct if anything has changed.

The customer service and billing department are terrible. The quality of drivers is the worst…read more Unfortunately, there aren't other trash service providers in the area to choose from.