Our experience at Kremer Eye Center was very good one From the receptionist at the desk to the…read moreprofessional care shown by their entire staff.

I did not have a good experience, wouldn't recommend. They asked me to come back and see someone…read moreelse (after I waited 2 months to get an appt) even though I was very clear about my needs when I scheduled

I went to have my eyes examined and the exam went well. The doctor is very professional and very…read morewelcoming. My only issue is the wait time. If I have an appointment I shouldn't have to wait an hour to be seen. In addition when I call the office the phone immediately hangs up. I can not leave a message or get through to anyone. It's frustrating especially when you are calling and no one is available during office hours. Due to this issue I can no longer rely on there service and will be seeking another optometrist.

My father and I have years visiting this office the doctors are very professional and good there is…read morea lot of people so it takes time to be checked with the doctor. My father got a surgery with one of the doctors and he can see better than me now.

Neighborhood favorite, well know, and well-deserved excellent reputation. First encounter, my…read moredaughter needed her glasses tightened and screw coming out, and they fixed it right away though we just walked in, and charged nothing. Super highly recommended.

Trenton and Rose were wonderful. Very helpful and patient. They are pleasant spirited…read more My only issue there was... Unfortunately the bitter woman at the front desk needs to chill. They educated me and found an unbeknownst eye injury. I appreciated them very much.

They were helpful over email confirming my questions and everything went as described!. The…read moreoperations were standard and timely (I came early for my appointment and they were able to start some stuff). All the people I interacted with were lovely and attentive. Would recommend!

Staff and doctors . In and out within 45 including picking frames. Been going here for idk long…read moretime.

Came here as a new patient for a quick eye exam and contact prescription refill…read more Called the day before, was very easy to get an appointment. Had Dr. Tuong Vi Pham who was efficient and enjoyable - felt she was very thorough but also moved the appointment along at an appropriate pace. Overall I had a great experience - the office is in an odd area (it's in a strip mall off Washington Ave so was a tad tough to find initially) but I definitely will be a return customer! Highly recommend!

Staff are super friendly, knowledgable & helpful. Doc was also very knowledgable about my…read moreprescription needs which were a bit different due to recent cataract surgery and past surgery that is no longer peformed but that affects my vision & the outcome of cataract surgery.

I've been a Modern Eye customer for almost 20 years now. First, they routinely offer the best, most…read morecomprehensive eye exams I've had in +40 years of wearing glasses. All of the docs are top-notch: incredibly knowledgeable & helpful. Second: their frame selection is fantastic. I get compliments almost *every day*, no matter which of my many pairs of glasses I happen to be wearing. I've lost track of how many friends & colleagues I've referred to ME over the years, and they've all been delighted too. Modern Eye are also great people. They've contributed to fundraising events and community organizations. I've seen staff help a crying student who needed a temple piece fixed, and a visiting faculty member right off a plane whose frames needed an adjustment, and someone who had lost a contact lens & couldn't see out of one eye. It's apparent how much Modern Eye truly **cares** about our community, and that keeps me coming back as much as all the cool frames and adaptive lenses they've helped me with over the years.

I had a really good experience here! The moment I walked in, the staff greeted me warmly and asked…read moreme what I needed. I broke my glasses and needed it fixed asap for class, and they went through all my options for lenses and helped me find the most economical option that suited my needs. They helped me with such sincerity and even expedited my order and I received it after just 4 days, when they originally said it usually takes 10 days. I would highly recommend Modern Eye for their kind and warm service and helpfulness, and efficiency in helping me with my glasses!

I went to this place to support a local establishment in Chinatown. This is a small place, so you…read moremay need to wait a bit before anybody can attend you. The young Asian guy was very friendly. The other guy had more of a car salesman attitude. My glasses took a very, very long time to arrive. They were not even apologetic about it. I had to stop by the store several times. On top of that, the progressive lenses were awful compared to other ones I've gotten elsewhere. Extremely disappointed with this place. I hesitated a lot before writing a negative review. I decided to do it to make sure the owner is aware of the situation. I don't doubt others have had a good experience, but unfortunately I wasn't one of them.

TLDR: Not recommended at all…read more I've been a customer for 5 years now. Last year, I noticed my glasses didn't have anti-glare coating even though I'd paid for it while ordering. Unfortunately I didn't have my receipt on me so they decided to gaslight me and charge another $65. Months later, I found the receipt, and sure enough I'd already paid for anti-glare. I figured they must have been mistaken. I was wrong. They knew what they were doing. I know that now because of what happened today. I ordered a year's worth of daily contacts on Dec 16. As of Jan 25, they still haven't arrived. The only reason I visited the store today was because I'd called them earlier and they'd confirmed the contacts were ready for pickup. (I'd called multiple times previously and each time they'd told me it would take one more day.) I asked for a refund. Steve took my card from my hand to give me a refund, and then they both decided they couldn't find any record of the transaction. I pulled up my card statement on the phone and showed them that I'd already been charged several hundred bucks. Here's what the ophthalmologist said: "Just because it's showing up on your statement with our name doesn't mean we're going to give you that much money." I insisted it was MY money, I was just asking for it back since they hadn't delivered the contacts as promised. "There's no way you could have paid that much." This is something he said to his colleague over and over again. In addition to: "This is a lot of money. We can't just pay you that amount." This guy is a THIEF IN A LAB COAT. BEWARE! I sat down and made it clear I wasn't leaving. After about ten minutes, Steve was magically able to find the transaction record which had been invisible in the prior 20 minutes. He said, "I'm begging you to let us deliver your contacts. We've already ordered them and now we'd be stuck with them. This will be a big loss for us." I felt bad for the guy and said fine. IMMEDIATELY, his story changed. "I can't order them right now but I'll place an order tomorrow morning." I said if they were already on their way, why would he have to place another order?! He mumbled something about the shipment getting lost etc that made zero sense. I had him hand write a receipt for me. Steve then dropped off the contacts off with me as a thank you for putting up with them, which was a nice touch. This is how they treated me for being a customer for 5 years: incompetence, lies, waste of time, insults, (unsuccessful) attempt at stealing from me, insincere apology, and lies right after. In addition to successfully stealing from me for the anti-glare last year. Followed by dropping off the contacts at my place, about a mile away from their store. Steve's colleague, the ophthalmologist (the bottom-feeder in the lab coat), didn't apologize once for insulting me. He's the same guy who responds to all the negative reviews here with nasty comments. He'll probably respond to this one saying I wasn't acting pleasant enough while he insulted me or tried to steal from me. Because THAT'S what he thinks he's entitled to.

Went here the day before leaving for a two-week trip to South Korea because I planned on buying…read moreglasses overseas where prices are a lot better. When I first called, the earliest appointment available that worked with my insurance was in July. I figured I was out of luck, but the staff were incredibly kind and actually called me back when an opening became available so they could squeeze me in before my trip. I was so grateful. The exam itself was very thorough. Unlike some places I've been where parts of the visit are done virtually, I saw an actual doctor who took the time to do a complete eye exam, including dilation and a full evaluation. It felt like real healthcare rather than being rushed through an appointment just to sell glasses. I also really appreciated how clean and professional everything was. They still have a lot of their infection-control practices in place, including hand sanitizing when you enter and cleaning frames after people try them on. As someone who notices those details, I loved seeing that level of care. My only challenge wasn't really their fault. I have a gigantic head so finding frames that both fit comfortably and look good on my face is always an adventure. I didn't have much luck finding the perfect pair this time, but that's a problem I run into pretty much everywhere. Overall, a great experience from start to finish. Friendly staff, thorough care, and a clinic that genuinely felt focused on patients first and eyewear sales second. I'd happily come back.

I've been here 3 times since moving to philly and each time has been great. They don't have EMRs so…read moreit's funny watching them sift through little folders to find your chart, but everyone is exceptionally nice- starting with the very patient and friendly receptionist. Dr. Pervaiz takes her time with you during her exam and puts you at ease. What I really appreciated during my most recent exam was that we thought my prescription changed in one of my eyes so she increased the lens strength while testing my eyes. Then, she went back to double check my old prescription before deciding on increasing it. It's a good thing she cross checked because my old prescription was actually correct. They have a lot of options for glasses and work well with VSP (my vision plan). I would recommend this office to anyone looking for new glasses, contacts or an eye exam!