Excellent service. Bundled mobile and saved a lot of money. Technician was very knowledgeable and…read moreanswered any questions.

Loved that they were kind and compassionate. They greeted me warmly as I entered the store. Lisa,…read morethe customer service representative could tell that I was upset and she was appalled that the Boone store kicked me out. I ordered a Samsung A21 6.5 screen quad camera. The cost of the phone was ten dollars a month compared to a poorer quality phone that would cost me sixteen dollars a month that the Boone store was offering me. April the Supervisor and Cindy were also on hand to provide not only comfort but quality service. This is my Spectrum Store. Thank you Lisa, April, and Cindy for providing a business that is ethical professional, but most of all, kind and compassionate.

Spent over an hour at the Abingdon Verizon store setting up a multiphone account with Alex. We…read moresigned under the accepted terms, conditions and pricing. A few days later we received an itemized account showing monthly charges $20.00 more than the original contract. We met with Alex at the store to review the contract. He and his manager agreed that it was their mistake - but there was nothing they could do to correct it. - Would suggest anyone dealing with these guys be very careful.

I just want to talk about Kayla Stevens, and a word patient as a saint, she knows her phones! She…read morehelp me upgrade to a newer phone and made sure that I had all my passwords put down in a safe place and spend a lot of time with me putting apps on and just making me feel comfortable with my new phone. Kayla you're Asset to this Verizon store they should be so lucky to have you. Thanking you again, Kimberlee

***THIS REVIEW IS FOR FIBER 1K CONNECTION. NOT RURAL ASF DOGWATER SATELLITE***…read more specifically central michigan. alma/st louis flawless connection. everytime i run speedtest its 942/942 cheap. i cant get 100mb upload from any other provider at resident locations in this area. streaming to twitch 1080p crystal clear for thousands of hours. after 24 months service ish. can say its gone down ..... 15 times? ish. average downtime less than 60-90 mins. think the worst outage day was like 16-18 hrs. cant expect any better for uptime. nobody 100% not sure why reviews on fiber service are so bad. have literally had 0 issues. bill stays the same. nothing more id ask for from internet company at 25% the price I would've expected to pay for this speed.

*As an employee (as of 7/15/25), they owe me thousands of dollars in expense reimbursements from…read moremonths ago and nobody seems to know where they are or when I will get them. They require driving 800 to 1000 miles per week with the empty promises of mileage reimbursement. *They also promised a very good income and I've not even made income above poverty level after months of employment because they don't know what they're doing. *There was no protocol for onboarding or training. ** The CRM system that the sales people are required to use sends them to home after home after home of those that are already customers of Point Broadband, which makes them look like they have no idea what they're doing and upsets the customer. The same system sends the sales people to homes that aren't even serviceable in the first place. This same system also sends them to homes of former Point Broadband customers, and I was told multiple times by those former customers that they would never try Point Broadband again because of unreliability. One particular day, I processed 6 sales only to find out PBB doesn't even service the entire area I was sent to. This happened multiple times. *All of the marketing material in my market advertised offering home phone service. I sold home phone service to a lady who went ahead and disconnected her previous Internet and home phone service (on her PBB installation date) only to find out when the technician went to do the install that we don't even provide home phone service in her area *As a customer, they allowed my home Internet service to be down for five days straight over a holiday when I had guest coming that needed to communicate with their children while they were here and Wi-Fi calling is the only way to make calls in my home. *In my opinion, someone at the leadership table does not care or is asleep at the wheel. **To the good people that I convinced to try PBB, I apologize.

Stay Away -- Garbage Service & Useless Store…read more Verizon's service in this area is a joke. Upload speeds barely hit 1 Mbps, which makes sending a photo or making a video call almost impossible. Completely unreliable. And the Clear Creek Rd store? Just as bad. They'll happily sell you service they know doesn't work here -- then ghost you when it fails. No solutions, no accountability, just sales pressure. Dishonest, unhelpful, and borderline scammy. Don't waste your money or time.

Had a great experience at Verizon upgrading my phone! I traded in my iPhone 16 for the iPhone 17…read morePro Max, and the whole process was smooth and stress-free. Vincent (Vinnie) and John were both awesome--super knowledgeable, patient, and genuinely helpful. They took the time to explain my options, made sure I got the best deal, and answered all my questions without rushing me. If you're thinking about upgrading or switching devices, definitely ask for Vinnie and John. Excellent customer service all around!

Massive Packet Loss - Hop 2 - Unusable Internet - 2 Techs Already…read moreThursday, 9/18 at approx. 3:30 the internet went out and Xfinity Assistant said was area wide with restoration soon. Later reported resolved at 4:10, but we were still without internet. Neighbors were also out. We contacted Xfinity through the assistant and chat and went through about 2.5 hours of troubleshooting across 3 different contacts. We set an appointment for Sunday 9/21. First appointment the tech verified the signal past the pole serving us and neighbors was dead, so ran a temp line and scheduled the contracted company for burying in conduit. Internet was fine until Saturday, 9/27 when we experienced frequent disconnects and unusable internet once again. Went through all the cruddy Xfiinity Assistant stuff again and scheduled an appointment for this morning. Explained the issues and showed the PingPlotter data - he didn't even know what it was or how I 'could have any such data that shows information on their encrypted system'. I explained how it can help to identify network issues and how it helped identify a small neighborhood issue in our area about a year ago. He seemed unconvinced and said I was using an unknown, unreliable way to show info - but that's neither here nor there. A while after he left we started having the same issue from about 10:35 - 11:25 am. I had a Comcast Business email for the service at my business for an outage, so I assumed it could be related. After the restoration email from the Comcast Business, our home connection seemed stable the remainder of the day. When I started working this morning, the issue is worse than ever as shown here: I work from home in addition to my business location and this is severely impacting my ability to efficiently run my business. Seeking resolution without having to once again suffer through the terrible customer service / troubleshooting through the app, chat and phone.

Ok, so this is the culmination of a horrible night and my savior Josh at this location. Let me just…read moregot ahead a dispel this myth that apple is not able to be hacked right now because it hey sure as heck are. I've always hated apple and their inferior computational power for twice the price. But! I like my safety and and grew up with it so I used it for ease of mind and use a real man's computer. I've been having issues with identity theft, now 5 in 4 years. Always on my compute and usually my fault. Well this last one was bad so I now pay about $999 a month to secure my PC. I finally felt safe until last night when I got blixed attack and was up all night mitigating losses. I like security but because cops don't care when my crypto is stolen. Turns out, the hack was spread to my phone from apple. I call spectrum, they don't know, call apple, they don't know and want to talk about getting a $20 return because I downloaded the virus from their store. Meanwhile I'm hemorrhageing money and no one know what to do. I'm about to lose it when Josh game to save the day!!! He fixed it and now I have no reason for this slave labored phone. Josh, when I figure this out I'm coming to you for my galaxy. Josh and Tanya thanks so much! Go spectrum!

Wouldn't help me even though I was one of two customers that was in there today. Why are all…read morespectrums the same? I expected this exact experience because it's already happened before at a different one.

This company has committed fraud against my deceased father for nearly 2 years while he suffered…read morefrom dementia. My 80 year old mother has been trying for months to resolve this fraud, but they refuse. I have called customer service about 5 times, and the people I have talked with have been both rude and are not knowledgeable. They are now attempting to basically extort my 80 year-old, widowed mother saying she must pay nearly $300 for a phone she has never had. I strongly suspect someone has hijacked this account, but no one at Verizon, at this location or at the customer service center phone number cares. I strongly advise anyone to choose any other service provider than Verizon. Yes, we are escalating this case legally, and I have called an attorney and discussed it by phone. We will be progressing to next steps legally shortly. But this is a lot of stress for an 80 year-old woman who can't help but blame herself for this fraud, as if she did something wrong, and who is upset that now her children have to be involved in helping her. I estimate the possible fraud here is in excess of $1000.00 for the widow of an Army Veteran on a fixed income. Personally I would be ashamed to even walk by a Verizon store, much less work in one. This company is a blight on the East Tennessee Community. UPDATE due to response of Verizon below: The response is, of course a total PR lie. I contacted the email address as requested in the response, and 6 days later no one from Verizon has replied to me. Further, Verizon continues to harass my elderly mother with calls, even though they have been informed that her husband is dead, and not to call again. I have retained an attorney and we are moving forward with legal action, which is of course costing me money. PLEASE listen to me, DO NOT use Verizon. There are many choices. Do not make the wrong one.

Been with Verizon since cell phones came out! The company has taken a steep BASE jump down in…read moredecline in the last year maybe two. I read another review from a Ryan P about his elderly mother and Verizon extorting her. I TOTALLY believe it at the end of the day after countless hours wasted on days that pile up I mean 6-8 hours I have spent trying to resolve the issues the thievery it boils down to them trying to wear you out and give up...I think I am one person ....what of the families with children oh my the money draining out of their account must be more like the force of a recent flood. They certainly did me the moment I had large sums of money in my account it all took shape they billed deceitfully such as the begining and end of EACH month so it could be explained as running into the next month or flexible billing days. even the thank you for payments would be thought to be a second reminder .... BUT ...no. They straight up billed me mostv$400 a month I am one person one phone line . Now they still bill me $375 a month and I have not had service w them in 4 months. They even admitt their mistakes and do zero to fix any of them. The bills won't even include details when I try to login into my disconnected account I'm told I don't have permission that I'm not an owner or manager or my own singular account. This store told me if I came back they would call the police for trespassing because I insisted the store was located in the Marketplace shopping area. it even says that on the huge Steel archways when you enter the shopping area. How can you admit to charging me for a disconnected account which was really just number change...for over a year? And not fix? Absolutely ludicrous

Century Link is the last ditch option for the completely desperate…read more They cannot provide a consistent service nor do they have any fucking clue whatsoever how to expedite initial set up installation efficiently. Their "customer service" reps, so called, are complete idiots and do not listen well at all. I requested installation and the joker on the phone set it all up and even MAILED ME THE MODEM BEFORE DETERMINING WHETHER OR NOT THEY COULD ACTUALLY FULFILL MY SERVICE. I contacted these conning motherfuckers on 3 separate occasions to tell them to send me shipping labels to send their garbage back to them but they NEVER sent any labels even though their LYING CUSTOMER SERVICE REPS swore they mailed them to me. They're only tasking it that way so they can send billing notices to those who still have their modems after a month's time in hopes they can make money off people FOR PROVIDING ABSOLUTELY NO SERVICE WHATSOEVER. You're busted assholes. If you're looking for decent service at a competitive price, by any means, look elsewhere. These clowns haven't the first clue.

I have probably hAd to call them 15 times in the last 18 months. Their service is terrible and so…read morehave most of my communications with them. Would not recommend them at all. So frustrating.