This location is always helpful. The lines move super fast. I go out of my way to come here.read more

If you enjoy surprise financial disappearances, arbitrary account closures, and customer service…read morethat moves at the speed of a dial-up modem, then congratulations! you've found your dream bank. They took all my shawty's money, shut down his account without warning, and gave him the runaround like it was a corporate sport. No explanation, no accountability, just vibes (and by vibes, I mean pure financial distress). At this point, I trust mattress storage more than this institution. If incompetence and greed had a baby, it would be Bank of America.

Parking at this Chase is always busy during their business hours…read more.. Monday through Friday from 9 AM til 5 PM or Saturdays until 2 PM Security is very serious. Multiple ATMs typically account member, including Chase Prime members access after hours. And access to ATM, even after hours typically stops by 10PM and is not 24 hours as listed. I'm not sure when that changes for them. I typically don't need to do much in-person banking - just access to the ATM so haven't had much contact with tellers in present day. The layout is very well put together, clean and smooth.

The environment inside the bank is outright hostile and repulsive, sorry to say. The bank…read moreemployees love to stream their music loudly, so it feels like it's a low-class bar (not a bank!) I've asked multiple times to use common sense and lower the music, but they don't seem to care. Shameful! Also, the ATM machines keep having issues. For years. Also, nobody seem to care. The technical glitches continue. I do not recommend this branch.

Worst customer service. It's 12:30 and they have 1 untrained…read moreteller. No supervisor, just a mess. No wonder Banks are going under.

At peak hours they have one person behind the counter.... There's a bunch of Wells Fargo employees…read morechatting away in their cubicles. Can I get some help here!! I only put one star bc it doesn't allow zero

I would like to recommend Natasha, she professionally helped me with my issue, with papers, and so…read morepositive!! I felt very comfortable!!!

This branch needs new employees. Not willing to assist, or do what they are hired for. I asked for…read moreemployees names, and they refused to provide. Do better. The Rating at this location is valid.

I received old school customer service at this location that went above and beyond the call of…read moreduty. I am naming names. Alejandro Espitia first. You will not find a person better to meet your banking needs. I wait for him and let people go in front of me in line so he can take care of me. I trust him on every level and he is a bright spot in my day with his great attitude. He is not just polite ,he knows what he is doing and does it well.Karla Ledzma, same thing. She eased my mind and made something difficult move with ease. She is pleasant and knowledgeable. I have been going to this bank 36 years and I would not change for the world. Thank you.

The teller VANESSA GOMEZ not only assumed I was pn the account I was depositing money into but gave…read moreme information off that profile when she had my ID in her hand, the depositing slip I filled out along with a prompt I gave to "double check the account number" not safe nor professiona, don't bank here

I have been banking at BofA for 32 years. West Hollywood is my branch. I have had several…read moreencounters with Christian Maldonado, and I want to say he is always so helpful, pleasant, and knowledgeable. Kudos to Chris. A job well done, and I want his superiors to know and appreciate how wonderful an employee he is.

Always great service. Line can get long at times but they're always efficient and reliableread more

Everyone's really friendly and it's a nice spot…read more Made two appointments for notary services. The first time it was fine, the second time they didn't show? Some tellers helped us out with figuring out where else to go though. 1 bad experience out of 4 isn't too bad I guess but man this one really mattered

I really like this chase. Everyone is always so helpful and friendly. The lines usually go fast and…read moreefficiently and they always have deposit slips around for customers (so you don't have to wait in line just to ask for one, like other chase banks). Definitely my favorite chase to walk into. Lots of underground parking so it's really easy to park, run whatever errand you need to do at the bank and be on your way quickly.

I had two experiences here in the same day. It started off pretty terribly, but the woman who…read morehelped me the second time was much kinder and better at her job. When I first arrived, I was helped by Maurie (apologies if I misspelled the name). She was unenthused and borderline dissociative, and when my transaction failed, was told there was nothing she could do and I had to call. I asked if I could try it another way, and she just said, "No." LOL. Okay, so I went outside and called and was told the transaction failed because it was a first time request, but would go through now. The customer service representative on the phone also informed me that she should have tried it for me instead of being difficult. I went back and was given so much attitude from Maurie who told me she couldn't help anyway because she was leaving and i could wait for the other teller to get back in five minutes. When a manager asked me what the issue was, I started telling her what had happened and from behind the counter, Maurie starts interjecting and accusing me of lying. Girl. None of what I was saying was a lie. And she was just so rude and disrespectful it made me never want to go to that location again. The manager had to reign her in a bit, but she was still shooting me dirty looks and I just can't believe you're allowed to act this way in client facing roles these days. Like i said, the woman who helped me after this -- my transaction was able to be completed, FYI! -- was much kinder and that made me feel a little better about the experience. So, those two stars are for her, and zero are for Maurie.

You get scammed by some Chinese drop shipment con artists. They have your money. You received…read moretheir trash, which wasn't what it was presented to be in a carefully crafted advertisement. The ad guaranteed a refund. You sent the item back. The con artists have a number of additional cons to now implement: you didn't follow the correct return process, you didn't keep the item long enough to keep testing it, you should have sent the item back to China (even though that would cost more than the item itself), etc. End result: the item is gone (you shipped it back to them), and your money is also gone. Citi lets the charge stand on your credit card. You're out the item and your money. All Citi Cards had to do was five minutes of research online, to see that this drop shipment company is ripping off its customers. Instead, Citi lets you stand there, holding the bag. With a protector/ally like this, who would need a rapist?

I had a great experience at Chase Bank thanks to this pretty young woman with braids and the cutest…read moresmile! She was incredibly kind, friendly, and efficient throughout the entire process. I was able to cash my check quickly, and she made everything easy while providing excellent customer service. It's always refreshing to be helped by someone who is both professional and genuinely welcoming. Young people i see you! This generation is doing a lot better with their professionalism. I hope we see more like her!!

Tried to make an appt online and by phone at any chase branch near me but was unsuccessful in doing…read morethat. So I walked into to this branch and was immediately assisted by two bankers who helped resolve my requests. I wanted to recognize them by name for their excellent customer service and follow through: Cecilia Pramono (relationship banker) and Rodney Chu (JP Morgan). Thank you for being so helpful and quickly handling my requests.

I had a very strange and unpleasant experience with a teller, whose name I have been unable to…read moreacquire, but who I met at the entrance to the bank, where he was talking to the guard stationed there. They both greeted me and nicely asked me what brought me to the bank that day. I smiled and replied that my mission was simply to pick up a check register, or two. The teller, then brusquely told me that they were out of stock and didn't expect to get any more in. The guard chimed in to say that Amazon sells them inexpensively. I politely asked if there was perhaps at least - one - errant booklet lying around that they could possibly find for me and the guard offered to ask the mgr. Well, as I had hoped, there were a few booklets that the mgr. then put in one of the little drawers below their tall workspace tables. I began to enter the bank to retrieve one and was barred by the previously mentioned teller, who said: "No, stand right here and I'll get you one, so you won't take more than that." I was flabbergasted by his rude statement. I took the booklet when he returned with it, went home and thought about what I had just been subjected to. Then I decided to call the branch and report the incident to the mgr., there, Kim. Instead of being mortified by the treatment I had received and contrite about the situation she argued with me and said that I must have been mistaken, because that teller would never have behaved in such a manner. She then called me by a name - other than my own - and told me, essentially, that I was making a mountain out of a molehill. Her argumentative and antagonistic conduct only served to compound the problem and so realizing that Kim was not going to handle the circumstances appropriately I simply hung up the phone at that point. As a result I'm naturally uncomfortable going back to that branch and have vowed never to do so.

I only recently started to go to this Chase branch, and my experience with my banker, Bonita, has…read morebeen nothing short of phenomenal. Bonita made time for me on busy days and went above and beyond to help with a difficult situation. She followed up with me regularly by phone and was in short, incredible. Not enough good things to say and I couldn't appreciate her more!