WORST DENTAL EXPERIENCE…read more I got braces from this dentist about two years ago and received my retainers two weeks later. Fast forward to three weeks ago, when I lost my top retainer. I called the office to schedule an appointment, but they said they were closed, even though their website indicated that they were open. I proceeded to call three days in a row. Each time, the woman on the phone told me that she needed to get back to someone and would call me the next day. When she finally called me back, five days after I initially reached out, she told me that the earliest available appointment was two weeks away. When I finally made it to my appointment, my teeth had shifted a little. Dr. Jianjun Hao told me that my only options were to get braces again or keep my teeth the way they were. From what I understand, there are other options that can sometimes be considered when teeth have shifted after losing a retainer, so I found it strange that I was only given the option of paying $2,000 for braces again, and only for my top teeth. I started asking questions about why I would need braces again and whether there were any other options. They knew I obviously wouldn't want to leave my teeth the way they were, so it felt like I was essentially being given only one choice: pay another $2,000 for braces. It felt like a money grab. However, the main reason I am writing this negative review is because of how I was treated. I was simply a curious patient asking questions, and I was not causing any problems. I was raised to ask questions politely, but instead of answering my questions, I was met with hostility and felt like I was being pushed out the door, even though I was still within my scheduled appointment time. Dr. Jianjun Hao was extremely unprofessional. Rather than taking the time to address my concerns and explain my options, he seemed more focused on getting me out of the office. I have been coming to this dentist my entire life, about 20 years, and this is by far the worst experience I have ever had here. After being a patient for so long, I am extremely disappointed with the way I was treated. If I could give this place zero stars, I would.

I had an appointment. 0/23/16 after checking in at the front deck. the lady behind the counter ask…read moreme to have a seat. Now I sat there for 30 minutes. I Then ask about my appointment lady's behind the counter start find paperwork for me to sig. to start my process to be seen. Soo why make appointments? Sad, disappointed.

I needed a second opinion in regards to a impacted wisdom tooth, made an appointment with the oral…read moresurgeon, however was not informed that it could be a 2-3 hour wait. I sat in the extremely cold lobby for one hour. I started sneezing I started coughing and I said oh no, I can't do this. It actually took me a month to get this appointment and because of my personal circumstances I could not wait. I recall back in the 80s and early 90s waiting to see a doctor 2 to 3 hours but no I'm not gonna do that. There are too many oral surgeons out here that can see you within a 20 to 30 minute window. I went back home.

Recently I had a pretty extensive oral surgery at this practice. I was very nervous about the…read moreprocedure, particularly having to undergo sedation. I felt the staff did a great job at alleviating my anxiety prior to my surgery and provided me with top tier care during and after my procedure. My sincerest appreciation to Ms Z and Dr Jandali's wonderful Team of Superstars!

I had a cleaning about a week and a half ago. This was by far the worst cleaning I've ever…read moreexperienced. Upon walking in it was outdated and smelled like mold. Service was basic but not bad. The dentist first said she was going to do xrays to look and see what was happening. I advised I was 9 month pregnant and was concerned that would be a problem. She said it wouldn't be a problem but never came did x-rays. That was totally fine with me because all I needed was a cleaning. The dentist did the worst cleaning I've ever had. Not even cleaning between each tooth. She told me she will need my help and handed me the tool to help suction the saliva. I have never been to a dentist that has done this. They always have two people in the room. After about 2 mins or less she gets the assistant to polish my teeth and he also didn't touch all my teeth. Nor did they floss me after the cleaning. The dentist and assistant was kind but service was just horrible. Recently my insurance changed Which was the reason I went to this location. It's not located in the best area but I still couldn't have prepared myself for the service I received. I feel they are just taking people insurance or cash payments and not giving them decent service. I personally feel they shouldn't even be opened. I can't imagine getting anything major done here.

Tried to call the office numerous times to request for another copy of the medical clearance for…read moreDental Treatment that needs to be forwarded to the doctor but no answer.

Amazing doctors + very kind staff. You can expect quality care here ! From being greeted by the…read morefront desk to the amazing assistants in the back. I love coming here!

I've been coming to this dental office since I was a kid and never felt the need to change dentists…read moreas an adult. Today I had work done by Dr. Zoya and her assistant, and it was a great experience. Dr. Zoya was very pleasant and gentle throughout the visit. As an adult, I've had other dentists who weren't nearly as careful or comforting, so her approach really stood out. She clearly knows what she's doing and made the appointment feel easy and comfortable. Her assistant was also great and very helpful. Even though this is known as a kids' dentist, I've continued coming here into adulthood because of experiences like this.

I was scheduled and rescheduled for 2 root canals and when I went in for my appointment they told…read moreme the dentist will not be doing root canals that day. They said I wouldn't be able to reschedule for 6 weeks so I found a new dentists and I've been waiting 2 months for the provider to cancel my root canal at this location. I've been calling almost every day for the last 3 weeks trying to get their provider to cancel so I can have my new provider preform my root canal and still can't get in contact with anyone. And I'm still in pain from my tooth.

The Receptionist was very nice and helpful.The dentists was very unprofessional he walked in looked…read morein my mouth without looking at the x-rays and gone say you need a root canal. He didn't touch a tooth to see where the pain was coming from.Also my x-rays was not up on the computer so he left out and went and seen a person after me then came back to me I had already been they for a hour and half.

Just say cheese! Hands down one of the nicest dental…read morepractices I have been to. It says a lot to feel cared for from the initial appointment all the way through the visit. Everyone is friendly. The dental hygienists explain everything they are doing and follows up on what is going on. They explain everything in an understandable way if there is something going on. Dr Mui is patient and takes time to figure out what is going with tooth discomfort. He also takes time to explain what and why he is doing what he is doing.

I had a great first experience here! I've been looking for a new dentist for a while, and this one…read morehad great reviews both on here and Google. I found the office a little hard to find but it's located in the Shaker office. Once you walk in, walk to the right of the escalator and you'll see it. The staff was super kind right off the bat and I was pleased with the cleanliness of the office. The dental hygienist who took care of me was super sweet and talked me through the process of getting my x-rays done. Overall great experience and I can't wait to keep coming for my dental services!

Last visit with a brand-new person polishing, but more so x-raying my teeth and jerking me around…read moreleft me with compromised neck and shoulder pain, so much so that I had to cancel out my next dental appointment. Today went much better, but the dentist was coming in to see me again, which I clearly stated I wasn't about to pay for since she saw me last visit, six months ago, so she was trying to play it off like she was only there to look over my x-rays, the same x-rays she saw six months ago, so what was going to change? LOL. I do feel bad for people without insurance who actually fall prey to this shit though. She sent me to a specialist prior to that who pulled my tooth and then informed me I need an implant, the dentist, mind you, months afterwards, not the specialist -- $$ -- cuz "my tooth has no ledge to sit on" and offered to do a bridge and/or a root canal on another tooth "that will hopefully last me at least a year" to the tune of over a grand. Are you even kidding me?!? Oh, another $500-plus for a mouthguard. Don't get ANY work done unless absolutely necessary, boys and girls. It is a dog-eat-dog business at this establishment. I am so sorry my former dentist, who was genuine and seemingly honest, retired.

Always a great experience!!! Dr Lopez is absolutely amazing and her staff is always wonderful and…read morepleasant. She takes her time to explain all procedure and they really care about their patients. Thanks for your wonderful service!!!

I had a molar that just broke off at the gum line. I wasn't chewing ice or anything! Dr. Choi…read moreexplained carefully what my options were and made sure I understood the pros and cons of each option. She was very helpful and took all the time I needed to understand. I decided to go with an implant - most expensive option but the best for my situation. The pictures are pretty terrifying. It looks like there will be a giant screw in my mouth that will come out of my cheek! That look may be good for some people but it's not really my style. Both doctors assured me that it isn't like that. Today was the big day. Dr Chae told me nervous is normal and then got to work. About five minutes after starting he said "the tooth is out"! Then he did some drilling and fiddling and, in less than an hour after I walked in the door, Phase One was done. Absolutely no pain from start to finish!!!

I used to go to this dentist with my family for many years. We left because I was being…read moreovercharged. I kept close communication with my insurance because the bill wasn't adding up. It was a 2k difference. We worked it out with them and the insurance by three-way calls and documentation. I got charged properly and let it be. I didn't leave a bad review. We left, and guess what? Fast forward to today, almost four years later, I received a bill from years ago that I had already paid. If you go here because it's pretty and they are nice, just make sure you speak with your insurance and keep track of what you pay, or don't if you don't mind paying extra. I really hope this place stops harassing patients with the back-and-forth nonsense and gets organized. It's really a waste of time and energy.

From the phone operator to the receptionist this place is so unprofessional it's ridiculous and…read moreexhausting. Everyone I spoke to is completely rude and seems to not know what they're doing. From being randomly re scheduled for an emergency wisdom tooth extraction to being hung up on without being suggested a reschedule date that works for me. I keep getting hung up on by the operators I can't believe the unprofessionalism I'm experiencing during a rough time.

April 23 2025 , went to the dentist disrespectful and racist Her name was( Ann ) so called Dentist…read moremmm so my appointment was at 3pm I made it at 245pm so I wait after I check in hour passed now as I'm waiting other Mexicans they let in before me !!! So go up to the desk hi when u going to call me I was told you next but call another family before me ( Mexican ) I'm a African-American young male so had to go up there twice now it my x-rays so I said I'm coming to get my tooth pulled out I discussed this before I came she (Ann ) the so called dentist told me ( So) I'm leaving in a few minutes so not going to happen I give u some medicine come back Wednesday next week i said I don't care u leaving why take the appointment !!! You nit going to do the work I ask for her card because I'm reporting her she not getting paid !!! Got home called my insurance found the agreement and she's not getting paid !! No Ann from LA the so-called dentist I like to hurt them pockets not getting paid and a bad review and guess what it was my first time ever coming to the dentist and last beware of that place do not go if you African-American they do not like us