I've suffered from high anxiety of having to go to a dentist. This place is hands down the very…read morebest place to go! The whole staff and the Dentist are caring and very gentle when dealing with their patients. I had some extensive work done and they made sure I was comfortable and not in any pain during the procedure. I can truthfully say my phobia of going to the dentist is now a thing of the past and I will continue going here from now on! Thank you all from the bottom of my heart!

I verified insurance status two weeks prior to my "New Patient" appt. Went in for a clenaing,…read morereceived xrays and scans (no cleaning). When leaving the office, I was told I was NOT in network, and they wanted $119. I disputed it, but had to settle at the end of the day, as they would not be honest about a simple mistake on their part, and would not respond to anything other than "how would you like to pay that". I DO NOT RECOMMEND

Had a total of four appointments each time they called to change the time. At the last appointment…read morethey said to come in early because it was going to take longer. The two dental assistants were talking about how they Need to leave early to get a jump on weekend and they were trying to figure out how to move appointments or cancel them. No respect for others time. Not to mention when they put the crown in. The dentist put his head in and told them looks good, never even checked to my teeth.

Worst policy ever. We called to reschedule to have appointments that lined up with our days off…read more Both my husband and I are providers in Denver. Husband showed up to his agreed upon date and time just to learn they filled the time slot because he didn't respond to the confirmation text because he was in rounds. I'm sorry, but if I called two weeks ago to confirm I shouldn't have to respond to your automated texts. Horrible billing. I've never had an appointment that I didn't have to call about issues. High turn around likely bc everyone is so incompetent. Dr. Waldo was the best thing that ever happened to this clinic and now that's he's gone this place and their policies are not best practice nor patient centric. Avoid them at all costs.

5 messages left and no one has bothered to return my calls. I started going to the Fort Collins…read morelocation. It closed without notifying any of their patients. I have been trying to get a hold of the Greeley office to see who can take over my treatment, I have $5,000 invested in clear aligners. The Greeley office is where my payment was sent. I am only midway through treatment & very frustrated!! I'll be going in to the office today so I can't be ignored. If they don't want my business I at least need my records & a partial refund to go somewhere else. I had to choose a star rating 1 is being generous it's actually a 0 from me.

I initially thought this practice was fabulous. Was I ever wrong. I have been waiting for 2+ years…read morefor my snap-in upper denture following removal of some teeth and post placements. $10,000 WAS PAID UP FRONT AND NOW HIS OFFICE HAS CLOSED. I should have known something was up when his staff and dentists were either being fired or they quit. He was so short staffed towards the end, and vary vague when asked questions. And the HE in this review is SHAWN MICHAEL CUSTER D.D.S. operating two locations. One in Greeley and one in Ft. Collins. Notices were posted on both doors advising the Greeley office closed February 12, 2024. An email address was in the notice as a way to contact him. Three emails later and still no response. The email also states it will take approximately 2 weeks for "records releases". IT'S BEEN 12 WEEKS AS OF TODAY AND STILL NO CONTACT FROM ANYONE!! What appears to be his personal cell phone number listed in the email is useless, as no one will answer. Lastly, I sent a certified letter to his home address that I found on the voter registration site. THE JERK WON'T EVEN PICK UP HIS CERTIFIED LETTER WHICH I SENT "RETURN RECEIPT REQUESTED"! That was two weeks ago. Today I called in to the Tom Martino Troubleshooter show, and it seems they plan to help me locate him. This is absolutely outrageous!!!!!!!!!!!!!! What a horrible person/businessman with no balls whatsoever! Face the people you screwed!

I can't recommend this dental office enough. The entire staff is professional, helpful and kind…read more I'm terrified of the dentist and the team here communicated with me and helped me with options for minimizing that anxiety. The work they do is of paramount quality as well. I won't go anywhere else! My experience here couldn't have been better.

I've been going to this place for two appointments now. They are very nice. Very kind very…read moreChristian like and they been very good at doing their job. I have no complaints about them.

I've had a 2nd treatment. My TMJ has really subsided. Go here if you have tried other treatments…read morelike realigning your jaw or splints that seem to aggravate the problem.

From the owner: With years of experience in complex dental treatment, cosmetic dentistry, Invisalign, extractions,…read moreroot canal treatment, and facial rejuvenation, Defined Dental & Dermal Spa can meet all of your dental and facial needs. Anxious about dental treatment? We offer minimal sedation dentistry. Book your consult today!

I had a broken tooth, it took awhile to get me in as a walk in, but when I was called back I met…read moreDr.Karr, who I instantly liked. He told me he would need to pull the tooth, and he did, even with my difficult roots he was very gentle, and no pain or discomfort. Thank you Ddr.Karr, and staff

The staff is very very rude you can hear the gossip coming from the back all the way to the front…read morewaiting area. It seems as if older staff pick on the younger staff. This place is not organized what so ever and overall very unprofessional. I will never recommend any services here to anyone. Don't get me wrong the doctors are great but the assistants working around them is just not it.

This place is a pleasure to deal with and staffed by friendly, competent people. It doesn't feel…read morelike they're jacking up prices to spend extra on decor but it's a perfectly nice, clean space. Dr.Andrey himself is very nice and excellent at his job. Thank you, thank you! I can't say enough good things about these folks! I've had a nightmare experience with a tooth extraction and this wonderful staff took such good care of me. I was completely pleased with my visit. And I'll definitely be back!

schedule with Dr andrey or Dr Sutherland. Very nice and with great office experience!read more

We went in for a free consultation, had not decided this was the office or surgeon we were going…read morewith or not. Told them we would discuss all at home and let them know. We were very impressed with the dentist, the knowledge and the time and care he took to explain everything. But as every BIG decision you don't make that on a spur of the moment. You weigh your options. Was leaning toward this office until we started receiving late fee bills?! For what? They said we had missed appointments, that we never made!! This has got to be a scam, don't go here.

Here in a couple weeks I see a different dentist and has a higher review so depending on what they…read moresay about the teeth the bottoms if I find out they are not done right I will be pursuing compensation I guarantee they are not right I will prove it iam very upset what dr. Doon has done I will prove it the teeth is pretty shitey looking it's not how they should look

Thank you for emergency appointment today! On our way California and Arizona to Denver my son's…read moretemporary crown cracked. While on the plane I got in touch with Wendy and set us up. Hoping our insurance pays for this!

When we moved here a few years ago my husband was referred here by an endodontist after getting a…read moreRCT, he persuaded me to come after I hopped around to a few different practices in Greeley. Both docs and the staff are exceptional.