I had a great experience and I plan to use them again. They were able to get the parts under…read morewarranty and I thought the labor was very fair.

We have used Dorton Brothers for over 15 years. We greatly appreciate their professionalism and…read moreexpertise. We highly recommend them. They are a family owned business and they treat their customers with care. . They have always been honest and have routinely serviced and maintained our units. Thank you Dorton Brothers!

Mr. Miller is the kindest guy- he takes care of his customers, calling ahead to schedule oil…read moredeliveries and gentle reminders about recommended furnace care. His service techs are just as kind. They're professional & quick! I've had way better service from J&J than from some of the other larger companies in the area!

This owner is stellar! Professional, reliable, fair, timely. I'm so glad I found them. They…read moreprovide good, old-fashioned customer service.

Absolutely flawless service. Great response to the Yelp "Get a quote." Great follow up…read morecommunication to schedule once I said to book the job. Called before arriving and arrived on time, and took care not to track mud in. As for the job itself (garbage disposal replacement) the service tech tried to unjam the old one first (which would have saved me money) but came to the conclusion the old one was toast. Installed a new one quickly and cleanly. Price was exactly as quoted. As he was boxing his tools I asked if White Glove did any water quality testing and explained a problem I suspect I have on my supply line. He offered to take a sample on the spot that would be sent off to a lab. He quoted me a price and said I could pay in a week when the sample came back. How much more could I ask for? Great first experience with White Glove. They are at the top of my list for future needs.

Last week Nick came out to my house to do my Bi--annual service on both of my heating and A/C…read moresystems. I've had many techs come out to my house over the years but Nick was one of most professional and knowledgeable techs I have seen. Extremely friendly, knew what he was doing and took the time to explain things where it made sense. I was actually going to go with another company for my next years annual contract but after meeting Nick and watching him go about his job, I'm staying with White Glove. You might find a few companies cheaper than White Glove but by sticking with them, I know I'm getting my monies worth. Thanks Nick for your professionalism and your work ethic. I wish there were more guys like you out there.

AC was set at 70. Never got cooler than 73 and that was only because the downstairs unit was…read morecooling both floors. Excelsior came and charged me $477. It did not help. They returned and said it was working. I called another company for a second opinion. They said there was a leak in the refrigerant coil. They fixed it. Excelsior has not refunded the $477 that accomplished NOTHING! !

An honest and great company/service. I was looking around for someone to help replace our furnace…read moreheater because ours randomly shut down one weekend. We already had two other companies come out and diagnosed our furnace which they confirmed that it was indeed..."broken". I can't help but first say that this company is now (and forever) my go to people when it comes to our HVAC (and what they are able product and services they offer). I had gotten the referral from my boss and decided to go ahead and get my ticket in. I EMAILed them and they responded back within (or even less than) 30 minutes! Elizabeth was so helpful and friendly with my situation on the furnace and told me that one of their guys would be available to check it out and to give us an estimate of what their service would be to replace it. They were very accommodating with my schedule because I wasn't going to be available until after 3pm that day. Jesse was the person who came and checked out our "broken" furnace and to give us an estimate. Their communication was wonderful, Jesse texted me when he was 10 mins away. I was so sure our furnace was broken because we had two diagnostic done on the furnace to confirm that it was INDEED...broken. I told Jesse of our situation and what the results of the last two reviews. I s*** you not....he fixed it. We had freaking heat for the evening and the following week. Our gas furnace is about 20 years old and was told by two other companies that it was broken and needed to be fixed and maybe even the AC too! Jesse was so helpful explaining to me of what he found and fixed (and I actually understood him! haha). He was so professional and so helpful in our situation. Long review short - because of our furnace breaking down the first time and that we have an 8 month old, we decided to get it replaced. Both Elizabeth and Jesse from the company had great communications in helping us set up a date and answering any other questions that we may have had. We seriously got very lucky with finding these wonderful people and company. Anyways, they gave us a date and time. (Helped me out and) showed up earlier than expected to get started on the replacement. Their team was very friendly, professional, and funny to work/talk to. They replaced our furnace within a reasonable time and told me of what is to be expected on turning on a new furnace. Overall, my experience with this company for the past week has been very pleasant and gave me a peace of mind of my home. I could not have asked for anyone better. These guys will be replacing my AC once that gives in as well - haha. These guys are definitely a keeper and I would highly recommend this to anyone in the Glen Allen/Richmond area. Thank you Elizabeth, Jesse, and Jesse's team (aka Tony and Chris)!!!!

Been using them for over 30 years. Great family business. Honest and reliable & I won't use anyone…read moreelse.

Mr Bricker was very professional and reasonably priced. I really appreciate him explaining what was…read morewrong and helping me decide if I wanted to repair or replace. I will definitely call if I need help again!

Submitted home warranty claim Hertless came out diagnosed the problem and then two weeks have gone…read moreby and they will not answer the phones and will not communicate with insurance company. Choice home insurance is completely mishandling the situation and are some of the most unprofessional people we have ever dealt with do not use save your money and frustration

I requested AC service through CHOICE, my home warranty service. CHOICE customer service was lousy…read more- it took them over 24 hours to assign a repair agency. Fortunately for me, they they were able to assign Hertless. I received timely text and email updates as to when the technician would arrive, including when he was "on the way". Robert arrived on schedule and quickly diagnosed and repaired the problem.

My HVAC system leaked and not cooling upstairs in early June. After unsuccessful effort by one guy…read more, and thorough search in Yelp, and after talking to several other techs I finally decided to get the repair done by Fusion. I am finally so glad for the great service of Andrew from Fusion. I found him to be very talented, honest, reliable, hardworking, committed. Probably attitude is not the best, little short-tempered, but that is acceptable while I get such a reliable service for complicated problems like HVAC. I would go with a less nice but reliable and honest HVAC guy to resolve my HVAC problems rather than super nice but unreliable tech. And of course the price charged for the repair was very reasonable. I guess service of Andrew and Fusion is already popular, but I wish further success of his business.

Absolutely fantastic! Sergii came out to repair our long broken ice maker that had been…read moreunsuccessfully repaired by another company, and he managed to fix it on the first go. He also came out to look at our dishwasher that was no longer running one of the cycles successfully. He gave really good advice as well. All in all, Fusion provided excellent service at very fair and competitive pricing. Moreover, the way that they structure their pricing so that you don't pay for unsuccessful repairs is excellent. That's really putting your money where your mouth is. They're definitely my go-to for appliance repairs. Great stuff.

Responsive, returned my call quickly and was able to come to my home the next day. Only needed…read moremaintenance on A/C system, installed new thermostat , cleaned furnace and checked system. No upselling or attempted to sell new system. Would highly recommend Comfort Assurance.

Had a new system installed, Jonathan was great, courteous, knowledgeable and very professional. Got…read morethe best price from them compared to 2 other companies! Highly recommend them!