Came here to pickup my images on a disk from another premier radiology location. I was told it…read morewould take about 5 to 7 minutes it ended up being 20 minutes. Not sure why the image wasn't initially given to me on a disk.....

Poor patient care, poor test quality, not a reputable place. Terrible front desk staff. Would not…read morerecommend.

I had an MRI appointment here this afternoon. Both reception and the technicians were very friendly…read moreand professional. And I was seen right on time. There was plenty of parking and the entrance is clearly marked. I took off one star because the "accessible" bathroom was not so accessible which seemed strange considering there were several healthcare services in the building.

I feel the need to write a current review so as not to scare off anyone who needs their services…read more When my doctor arranged for me to come here, after reading the other reviews, I felt a bit uneasy. There was no need for me to feel that way. Hillsboro Imaging provided a safe, thorough and positive experience for me.* Arriving here in the aftermath of a snow event, I was concerned (again, previous review) about the parking situation. There was no situation. There was available parking in the rear of the building (dedicated) as well as parking to the side. I didn't notice the situation in front, as that wasn't the way I drove there but I didn't notice anyone grousing about it in the waiting room. Let's talk about the waiting room: it's large, it has ample seating for everyone and a TV to keep you company while you wait. Between checking in (at my appointed time) and walking back for the appointment, I waited 18 minutes. I might complain about that but HI fit me in to be seen earlier than my scheduled appointment so I wasn't about to moan about a relatively small wait time. Once behind the door, I was greeted and instructed to engage in some pre-screening (literally) procedures. From there, I was walked back into a private room, prepped and had what was to await me described in detail. When I got to the hadron collider, I was ready. The process was easy and despite being in the room by myself, a tech/nurse walked me through each step via speaker. I was comfortable throughout my time here and the attitudes i encountered ranged from (curt) professional to unquestionably nice and patient. The only o_0 moment was when I was done with the procedure and needed to get changed back into my street clothes. The tech/nurse (different from the one who walked me back, prepped me and led me through the procedure) stood over me waiting for me to get up. I had to ask for her to leave the room, close the door and give me some privacy (as much as possible given the large window in the room). I came here expecting something awful (thanks to the reviews). I left feeling relieved. I think it the responsible thing to pay it forward and help ease any minds sent here. You're in good hands. *Thank goodness for insurance. But that's an entirely different topic. What a day to be discussing health care...

I had an appointment this past Friday morning and was very pleasantly surprised after reading a lot…read moreof negative reviews. The staff was able to see me promptly (which may be because it was 7:45 am but if you're in a crunch I'd recommend morning appointments) and they were efficient and kind with their work. If I had any feedback to offer, in my last mri at a hospital in another state I was given headphones and a pandora playlist to pass the time versus the earplugs I was given here, but that's neither here nor there. There was plenty of available parking in front of and beside and behind the building, and there were tons of spots still open when I left, so that's no issue. The staff were courteous in answering my questions about the procedure and helpful.

I was referred from the Ortho Sport Urgent Care clinic for an MRI of my knee. I called to schedule…read morean appointment but luckily the receptionist stated that they had an opening in the next 20 mins. so I took it. Outpatient Diagnostic Imaging of Nashville is located off of Charlotte and behind the Red Cross. It is easy to find and has plenty of parking in front. I walked in to be greeted by the front office staff. I handed over my MRI order, picture ID and insurance card, and then received MRI screening forms to fill out. The check in process took approximately 10 mins. The waiting area was clean and comfortable, with two gender neutral restrooms if needed. There is also a complementary tea and coffee station. I was called to the back and escorted to a dressing room to place and lock up my belongings. The MRI equipment is state-of-the-art that I did not have to remove one article of clothing. The tech explained the 20 minute process, gave me ear plugs to drown out some of the loud noise, and asked me to be still as possible. I think I even dosed off. He told me that my results would be ready by the end of the day. Friendly, convenient, and professional service- I am truly grateful.

The staff and especially Randy, the man who runs the MRI machine are so kind and very patient…read moreespecially with claustrophobic people like me. I am very happy I faced my fears and they were so great the whole way through.

I had a great experience here for my first ultrasound before I could get in with a doctor. Not only…read moredid the tech put my mind at ease but she was so kind and answered all my questions. Highly recommend!

The staff is so nice. The ultrasound tech we got was great she didn't make us feel bad for asking…read morequestions she probably gets 100X a day. She was so informative, very intelligent, and easy to talk to. This is my last baby but will be coming here throughout my pregnancy. 10/10

Life Line Screening was quick and easy. The technicians were friendly and professional. I would…read morehighly recommend to anyone over 50 years old for "peace of mind" and preventative health.

I needed a comparison CT lung scan with one I had in TEXAS in April. I visited the Hendersonville…read morelocation on June 6 and underwent the scan. They finally issued the scan report on June 24 (18 days to do a simple report!) After I was told this morning that the report was ready, I went to my lung doctor to get the results. I found that they did not perform the comparison; instead, they only reported on the scan from Hendersonville. Premier Radiology has been bought by Grovecourt Capital Partners, a private equity firm that only seems to care about the bottom line!!

Had a CT scan over two weeks ago. I kept asking my referring doctor the results and PR has lost…read moreit. When I call PR they show it has not been read yet. Hopefully my issues are not severe because I waiting nearly 3 weeks for answers is unacceptable in my opinion. This place is mismanaged and they need major improvements.

Although they were running a bit behind schedule, the staff was courteous and professional. My MRI…read morewas done efficiently despite my needing a bit of extra compassion. Everyone was apologetic for the time delay. However, they provided excellent service.

I am just learning about this health care option - it makes alot of sense to me that early…read moredetection is key -- I had a full body scan and just received the report-- I have a couple things I need to follow up on with my doctor that were a surprise to me. So thankful I had this opportunity.

My wife and I arrived at our designated time for our couples scans. My wife and I both took off…read morefrom work for our appointment . We have no family in town, our children are out of school, so we brought our children to sit in the waiting area with their iPads and headphones. We were informed on arrival that the kids would need to sit in the waiting area during our scans. Then, after 30 minutes waiting in the waiting area (with our children making no noise at all), we were informed that Craft would not perform our scans with our children present due to their "policy". No attempt at any accommodation for us as working parents was made. I expect that only one of us could be in the CT at a time while the other parent could sit with our children if it was such an issue. Neither their website nor their multiple email reminders stated anything regarding a "policy" of not bringing children. I expect this "policy" was made up on the spot as we would not be able to give Craft our full attention during their forthcoming high-pressure sales pitch. We will go to premier radiology for the same scans. Avoid this deceptive business at all costs. They clearly don't care about the health of working couples with children.

The care is great! No issues with the quality of care. But the Billing!!!! They will only send a…read moreTEXT!!!! You will not receive a bill other than a text. The billing information that they use to bill the insurance is different than the texted bills. Customer service is no help whatsoever! Barely speak English. They also take many weeks to text you the bill. And if the patient doesn't let the person who pays the bills know that they received a text, which looks like a scam, so why would they? It will end up in collections. Who ONLY TEXTS a bill without letting the patient know that's they only way they are going to get a bill?!!!!!

Terrible overseas customer support. I called to discuss a bill that was related to a workman's…read morecompensation claim and it took well over 10 minutes for the CSR to even FIND my account. She was so incompetent. I explained that I'm getting continual text messages and emails about a balance. While I knew I have a balance, it's related to a Workmen's Compensation claim and I was calling to let them know that I will be calling when I get the claim number. The person I spoke to told me there was no balance on my account! She kept cutting me off and reading from a script, and her accent was so thick I could barely understand what she was saying. Absolutely ridiculous customer support and I would give zero stars if I could... stay away from this company if you can. Unfortunately, this company was used to read results of a visit I had to the emergency room so it was out of my hands, but if you have a choice, stay away!