Comfort Inn & Suites suffers from a lot of bad reviews in the past due to a large renovation that occurred while they stayed open. During my stay, those renovations appear to be basically complete. This hotel is easy to find and a Rutter's is conveniently located across the street. Parking lot has enough spaces but could use more lighting. Check in was smooth and the lobby has a nice sitting area along with the breakfast area. Rooms have clearly been recently renovated and the King room was surprisingly large. Does not have a traditional closet but an area with hangers and drawers. Couch has a pull-out bed. Room included a full-size mini fridge along with a microwave. Plenty of electrical sockets were located around the room. The hot breakfast included with the stay was respectable and included eggs, sausage, bakery items, waffles, cereals, juices, coffee, and a few other items. For the negatives, which were minor, the rooms door let through a lot of noise from the hallway. The bathroom wasn't the largest but the shower was good with plenty of hot water. TV could have been larger and the menu system it uses was very confusing, but it was located on an adjustable mount allowing for excellent viewing angles. The ice machine on the floor was broken. I've stayed at several hotels in the York area over the years, and for what I paid, this is unquestionably the best value for my money I've had so far. This is also by far the best Comfort Inn I've ever stayed at. read more

See all

To start off the lady seemed bothered when we asked for anything. I called down and asked for replacement pillows and was brought 1 pillow after 42 minutes!! As soon as we walked in the room I just knew it wasn't cleaned correctly. Pics to prove below!! read more

See all

The hotel was nice, they're not doing renovations anymore which was great! I stayed in a quite with a king size bed and it was nice, there was a lot of space in the living room area and the bathroom was pretty big too. Although it didn't have a normal closet it had a cabinet with some hangers on the side. There was a nice tv in front of the couch as well as one in the bedroom in front of the bed hung up. There were plenty of sockets to choose from and there was a nice desk next to the tv. The only con is that the lighting in there is pretty dim but that's to be expected from a hotel. Unfortunately I didn't get to try the breakfast but from what I can tell the eating area their seating was beautiful but their serving area seemed a little small. read more

See all

Terrible experience, mandatory booking for a volleyball tournament. The hotel is under construction, rooms are outright disgusting. There was no warning to any guest of the conditions of the hotel. Guest were charged over $200/night some guest did not get the rooms they booked, some rooms had rats, one room had a pan of rat poison in the corner and a guest walked in to find that mess. One star is only because yelp wont allow zero read more

See all

Hotel did not inform us that they are in the middle of a full renovation when we booked. It is also not on their website! There is no lobby or dining area. Guest rooms are missing a-lot of essential such as Towels! There are no towels in the entire place. Front Desk was rude and not helpful. read more

Comfort Inn & Suites - Towels on hallway floor - Hotels Near Me - York, Pennsylvania

If I could give a zero star I would. The front desk was awful. Told me over the phone I was "abusive" because he thought I had a raised voice. Construction going on and wasn't informed prior to check-in. Because of stay and play for volleyball price was double what the normal rate is. Price gouging?!! Paying $220 for a room that typically is $110. The hotel is gross and smelly. The front desk is less than professional and cares less about the customer. Would rather sleep in my car than ever stay here again. Stay away. Plus calling this hotel is impossible to reach someone to speak to. It just rings and rings because no one wants to do their job. read more

I really wish I had a solid good thing to say about our stay here. We were traveling in from Mass which is about a 7 hour drive and arrived at 4am for a wedding the next day. I had called in advance to let them know I would be arriving late and they still charged me a $191 no show fee -- which was more than the room cost itself for the night. When we arrived they gave us the wrong room key which we then walked in on a poor old couple sleeping. I have no idea if they even knew we came in their room and had their privacy invaded and I'm sure the hotel failed to let them know and compensate them for it. We went immediately back downstairs to tell the front desk person what happened. They were apologetic but did not offer us any compensation. We could not sleep that night out of fear the same would happen to us, and when we did finally fall asleep we were awoken to a big FLY continuously landing on our faces until we were up fighting it at 7am so we could go back to sleep. On top of that, there was trash left in the room, other dead bugs, and the shower was atrocious. There was still hair left in the drain and we did not even close the shower curtain because the bottom was all brown and disgusting. We also paid for the room with the whirlpool which we did not use because it was still wet and dripping when we got there, and continued to drip throughout our stay. The only compensation they offered us was a discount on behalf of the cable being out for the weekend - which I had to remind them of at checkout after they tried to charge us full price. When I spoke with the manager about a refund for our stay, they offered a 25% discount off only the first night. I find this unacceptable and asked to speak with the general manager who apparently are the owners as well and unable to be contacted. I'm still waiting on a call back from them after they said they would speak with the owners again and I have yet to even be refunded the 25% they originally offered me. It has now been a week. I would not be as angry as I am had the wrong room key thing happened but something like this could have gone extremely wrong, especially given it was 4am. We are lucky these people did not wake up and freak out because if it were the other way around, and someone came into our room at that time, we most definitely would have woken up and freaked out. This is unacceptable hotel management and we should have been compensated on the spot as well as the people staying in the room we walked in on. When staying at a hotel you have an expectation of safety and privacy and we did not get either of those. I attached some photos but for some reason couldn't attach the pics of the dead fly and the brown curtain. To add on to the disgustingness that I did not document -- stained carpets and comforter, clearly extremely old and falling apart sheets and pillowcases stains in the shower and tub. I mean we did not even want to get under the covers it just felt so slimy in there. read more

See all

Absolutely disgusting hotel. Filthy room. The only thing it had going for it was no bed bugs. Which shocked me given the rest. read more

See all

If you enjoy construction sites with scaffolding and exposed wiring in the lobby, towels on the floor (apparently for construction workers to wipe their feet) but not in your bathroom, if you love drywall dust in your coffee and a bagged "do it yourself" breakfast but no lobby or tables to eat at, if you find yourself dreaming of a cold shower with nowhere to put your soap, if you think mice are cute and cuddly and would love to spend a night with them, then I have the perfect getaway for you! You will find all this and more at the Comfort Inn & Suites in York, PA. They are unapologetic about all they have to offer. What a joke! read more

This was the worst hotel I have ever stayed in, the room was dirty and smelled like smoke so bad , also there is major construction going on that no one told us about. I will never come back and wouldn't recommend this hotel to anyone. read more

If you need just a shower and place to sleep, this hotel is ok. For the price per night, I would expect a more comfortable bed but that was not the case. The mattress was too soft and the frame felt broken in the center. This seems to be an older facility they have tried to remodel. I mentioned the bed to the front desk, all I got was "I'm sorry about that" I know they can't do anything to change my stay, but it was an FYI for the next guest. For a $200 a night stay, I expected a better nights rest!! read more

They get the extra star for kindness at the front desk. We tried to budget - but it doesn't offer peace of mind. It's worth spending the extra $30-40 a night Problems 1- key cards did not work on our door, apparently others had the same problem. They need to change their systems. 2- bathtub is old and stained - bathroom door was worn and rugged. 3- their closet was pressed wood - inferior quality. It's the first thing you see when you walk in. First impression was lackluster. 4- old windows - you could hear everything going on outside - including cars driving by. 5- mini pillows for a king size bed I'm just not impressed with this Comfort Inn. But you pay less you should expect less. read more

Comfort inn York PA- This hotel was grotesque! To start check in is at 3pm- we arrived at 4:30 and our room was still not ready. We finally got in our room at 4:40- the room smelt disgusting. There was literally stains and dirt all over the carpet. it looked as if someone threw up or spit on the wall and it wasn't cleane. the bathroom had mold in 3 different places. the bedroom area had some type of "deposit" on the ceiling- we were in York for a volleyball tournament and we're stuck with this room. At $220 a night this was a complete RIPOFF read more

Awful hotel. The rooms were disgusting and smelled. There were stains in the shower and on the carpet and the beds were extremely uncomfortable. We were here for a volleyball tournament and other tournaments in the area before have opened breakfast earlier to accommodate us since we leave at 6-7 to go to the venue. When I went down for a coffee at 6:30 the lady gave me a ton of attitude. I do not recommend this hotel! read more

We checked into Comfort Inn and Suites located at (2250 N George St York, PA 17406) and found these horribly gross and pre-existing conditions in the 1st room they said was clean and ready for our occupancy!! We took pictures and reported our findings to the front desk manager, who didn't believe us and had to witness the disgust for herself. After witnessing the filthy mess , she assigned us to another room that had an even nastier welcome including the hair filled toilet. I had been up since 5am and and worked all day, plus my family was exhausted and wanted to settle down for the evening, so instead of being moved again or having to wait for Judge Judy to rule in our favor that another room was once again unlivable, we decided to leave the property, purchase our own cleaning products, and clean the room so we could finally get comfortable and settle in for the night. I will never recommend this property to anyone EVER!! The housekeeping staff needs a lot of training on cleaning rooms and maintaining the property. Dirty towels and trash donned the hallways for hours, to the point of it being all day. Who wants to look at that all throughout the day while new guest are checking in??? This is unacceptable and uncalled for and shouldn't be overlooked, nor swept under the rug especially during this time of Covid-19 being present everywhere!! Before fully occupying our room (luggage was still on the cart in the hallway), we had to spray our room in its entirety with disinfectant (including our beds and bedding ) and Clorox the entire bathroom just so we could feel content and comfortable. At no time should customers be assured their room is ready and literally have to end up cleaning behind the housekeeping staff. Horrible to the 10th degree!! To make matters worst, I awoke this morning to an unauthorized charge from this hotel to my bank account for nearly $300. I immediately reported this to the front desk manager, and stood at the desk for nearly 3 hours with my bank on my cellphone, while the front desk manager was disputing this charge with the Regional Manager (offered to give me less than 1/3 of my money back...I said "NO"), Corporate Office (said I had to wait until the unauthorized charges cleared in 7-10 business days), and their merchant card services company (couldn't find the authorization number for the transaction). I finally got all of my money back but I had to stay on them, which ruined my plans to travel out of state for an overnight trip with my family. I'm very disappointed in Comfort Inn and Suites here in York, PA!! The manager, Regional Manager, including the corporate office never felt the need to offer a refund for the remaining prepaid nights for the inconvenience I've faced from the time of check in!!! If anyone plans on staying here specifically, PLEASE BRING CLEANING PRODUCTS, a VACUUM, a MOP, and a BROOM!!! The outside is VERY DECEIVING!!! I'M TOTALLY OUTDONE BY ALL OF THIS!!! read more

See all

We couldn't check in till an hour and a half after we were supposed to. desk staff was very ignorant. Room was disgusting. No air conditioning. We asked for a discount the front desk lady said no with a mouth full of food and then walked away to the back room. Worst hotel and customer service I have ever experienced. OH can't forget the previous people who stayed their garbage was still in our "clean" room. read more

See all

Room #410 was assigned to my son and I. Room was thilthy, mold on matress stains on bedskirts, food spills on desk chair, food under cushions, stains on the floor read more

Scary bad. After checking in and sitting down on the 'clean bed' we fould little black curly hairs, dirt, and dark red stains. The manager was informed, at first she was combative... She was more interested finding excuses not to resolve. She finally did come and replace the linen.. But the replacement linen was also soiled. If a clean room is important be very concerned. Final conclusion... It's the bottom of cleanliness and customer service. Find a hotel that cares about your safety and happiness. read more

Worst hotel ever. The staff and accommodations are ok but You can throw a rock to I-83 from your room. It is so loud that it is impossible to sleep. read more

A recent business trip brought my husband and I to York PA. We stayed at this hotel throughout our 4 night stay - we were very pleased with our experience! Check in was later in the evening but was flawless. We were booked into a regular room so my husband asked to be upgraded to a suite (so I could sleep in while he worked) and they happily provided the upgrade at NO additional cost! Room was very nice, roomy and clean. King size bed was firm, comfortable. We had two TV's and a nice selection of cable channels. Maid service was fine. Complimentary WiFi was problem free. Breakfast is complimentary and much better than the usual breakfast-included hotel fare. First of all the hours available are extended so I could sleep in like a slob and still eat :) Excellent selection of bagels, muffins, toast etc. Also available are make your own waffles, delicious fresh fruit and there are actually some healthy cereal options, juice, milk, full selection of teas and a wonderful strong coffee! Every morning there were varied hot options such as eggs, french toast, sausage, breakfast potatoes. Really, really impressive. My only two very small suggestions are: there was no luggage rack in the room, that would have been useful. The pillows are small, too small for a king size bed so would suggest properly fitting ones. This does not detract at all from our positive experience - highly recommend this place! read more

Absolutely horrible customer service. Booked through hotels.com and we had to cancel 3 weeks before our stay. Hotels.com did their part and then we called the hotel to cancel they said everything would be fine and we would get our money back within 2 weeks. After 3 weeks pasted and no money was returned I called the hotel and they said they changed their mind and REFUSED to give us our money back. NEVER WILL I EVER give my money to a place that goes against their word with no reasoning. read more

Not bad as a Comfort Inn. Service was friendly and prompt. The exercise room is a bit dingy, and the bike exercise machine looked rather sad, but hey at least it worked. It has its own air conditioner inside the exercise room, and since no one were using it for a while, when I got in, it was kinda muggy.. ew. The room is adaqute. It's a Comfort Inn, not Sheraton. As long as you know that, it's ok. Got your standard---coffee, shampoo, soap..etc. Ya get free extensive continental breakfast--not just some muffins, but also hard boiled egg, a self serving waffle machine (nifty!), and fresh fruits, along with your usual -- muffins, bread, english muffins. Free Wifi too. Sure is helpful. Though last nite the network slowed down quite a bit.. not sure what happened. All in all not a bad place to stay. read more

Nice location for softball tournament 1 night. Beds comfortable, nice room, nice free breakfast. The front desk recommended Round the clock Diner five minute drive for dinner. Fast great food, great service. Only one Big problem of hotel, Traffic Noise LOUD!! Get room FRONT Side of hotel. Backs up to highway. I thought it would be ok since we live on busy street at home, but I was awaken multiple times. I even heard a mom at breakfast say her to child kept waking up saying "there goes another truck". read more

No No and No...never again. Overpriced hotel and a mess. Key card did not work, burn hole in the bathroom door, fridge did not work (would not even close properly), tv had a line through it, and there was an old nasty earplug on the floor. Throughout the hotel all the carpeting was stained and there were spills on the walls. The fruit at the breakfast was also rotten. Had to go to the lobby several times for assistance but had to wait for the desk clerk as they were never around. For a room that was not cheap at all, (over $100 a night) I was expecting WAY better quality and service. Super Disappointed! Taking your child to college is a big and sad moment. It should be a good experience and not one clouded by a stressful stay. read more

Horrible!!!! So dirty And nasty! Air conditioning didn't work. Smells like old wet dog. They wanted to swap us rooms, but the other option didn't have a working toilet! I would have to go down 2 Floors to use bathroom. Manager is no longer answering my emails. She only think I should receive 50% refund! She should be embarrassed of her hotel!!!! Bathtub was nasty and had hair at the bottom in the draI'm. Stains all over the carpet! Just gross. Stay away! read more

friendly staff. Clean rooms, comfy beds. Offering bagged breakfast. Pleased with my stay for the week.

If I could give this hotel zero stars, I would. We came back from a volleyball tournament- which was stay to play, to find our room left literally OPEN by the cleaning staff!! When I called the front desk to complain they asked if anything was taken but was not at all concerned that our room was left actually open!! I have yet to fully inventory our belongings as we are still here. I was so shocked and upset that our room was left open and the management was not concerned about that. We are stuck here for one more night... tournament still going on but never again. Also extremely loud. Even number rooms are on the highway side. read more

Booked a room here for a place to stay on our fifth anniversary. Asked if they could do anything extra, in honor of our occasion not really expecting anything special. We arrived there and they had a nice sign out front wishing us a happy anniversary! Michelle at the front desk was super nice and friendly, congratulating us and asking us genuine questions while we checked in. Here I came to find out that they upgraded our room to a whirlpool suite! How nice and unexpected. Then there was a hand written envelope and note wishing us a happy anniversary. We felt very welcome to say the least. Room was huge and warm (winter time) and very clean. Bed was clean and comfortable, and we had plenty of extra pillows and a warm blanket in case we needed it. I did learn that if you wanted "walk away" with any items that hey had in the hotel, they would be happy to charge your account; although, they offered a 25% discount if you told them first! Haha. One nice thing was I woke up late for breakfast (sleeping in is a luxary when you have two young kids), and hurried down to see if there was anything left. The staff was beginning to put items away, but saw me and stopped. They ushered me into the breakfast area and let me be while I loaded up with things to bring back to the room for me and my sleeping wife. The food items were typical breakfast fare for continental breakfast, plus a waffle iron that I think the timer was broken on. I'm not complaining one bit though. To top it off, after showers we realized we were running a bit late. I asked for late check out and was granted without any hastle by Michelle, our go to girl :) Overall highly pleased and impressed. Would definitely reccomend this place to stay, and would stay again. read more

wifi kept knocking me off and i had to sign on again - even though i didnt leave the premesis. i got takeout and they forgot the plasticware. i went to the front desk and the dude handed me a fork and knife that did not match - like he pulled them from his lunchbox behind the counter - or maybe his sock... (i used them though) pleasant check in clerk who said that breakfast buffet was good (umm no it wasnt) breakfast was sketchy: as soon as i see the pre-formed eggs i get nervous about the whole scene... the gym/spa is about what you see in every 3star hotel: bike/elliptical/2 treadmill, some freeweights, maybe a universal machine, a stretching mat. working out is my favorite but they should just remove these rooms and put in video games. all in all, it was ok like the 3 stars it deserves read more

This comfort hotels are great love it, its location is close to the highway and the county side.

What was that ? I had an uninvited guest in my room. Two of them. Mice on the fourth floor. Guess what. Other guests had mice in their rooms. Talking to a guest. He had them on the third floor. No thanks. See ya. read more