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    Hilton Garden Inn Lancaster

    3.3 (53 reviews)
    Ultra High-EndHotels
    Open Open 24 hours

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    3 egg omelette
    Monica L.

    The hotel facilities are ok, but the restaurant is horrible. Breakfast does not live up to the Hilton name. The first thing was the coffee, cold; not drinkable temperature, cold cold. Then the food came. Pancakes are as thin as a tortilla, and had a weird color like transparent. The 3 egg omelette was watery and tasteless (as if they diluted the eggs with water or something to make more). We couldn't eat that disgusting attempt of food, I asked to speak to the manager and it was the person who cooked the food. So yeah the manager standards are on the floor and that is exactly what you should expect if dare to eat there

    Bed

    When the mattresses don't even cover the bed frame and your disabled mom gets hurt trying to walk across the room on the corner of the bed that sticks out , and gets told the whole place has beds like that, what kinda dump puts mattresses two sizes two small on a bed frame? Staff was less than helpful, pretty much didn't care. Insisted the beds were safe.

    A Gardens path, can take you anywhere...
    Tom G.

    Today we stayed in a Hilton Garden Inn. The hotel was nicely set up, I have a few small issues but I'll discuss those later. The Service: The Service was awesome from check-in to check-out, because I signed up to be a Hilton Honors Member I was given two bottles of water; that was pretty cool to me but I'm pretty easy to please. The Room: The room I really liked, it was nicely setup, bed was comfortable (side note, I realized that there was a sleep number switch on the side of the bed that I didn't even know about.) the bathroom was clean and well stocked. They had a Keurig in the room, an Iron and other needed items. Also first hotel that I've been in where I actually knew how to surf the channels. They had DirecTV (biased). The Workout Facility: It was small and was enough room to do my workout. However there aren't any free weights, 2 treadmills and 1 elliptical. They did have a swimming pool that I didn't get a chance to try. My Gripes: The only real gripe I have is that there isn't a complimentary breakfast but again that's a small issue. The food smelled good, I never had the opportunity. Maybe next time. All in all, it was a great nights stay, I slept great, comfortable bed, and a flat screen to watch the game what more could I ask for

    The nice lobby I waited in, the front desk is behind me
    Qew T.

    I usually do well with hotels and have no complaints,but this time I do. The service here is absolutely ridiculous. I haven't been so embarrassed by an employee until I came to this establishment. I had a little fallout with the manager Nancy, the sales manager and the lady working at the front desk at the time. When speaking to me the manager, Nancy and the sales manager, were extremely rude and even had the audacity to ask me if I've ever "ran a hotel". Uhm... like that had nothing to do with the situation at hand. I asked for a policy and they didn't even give me one. They were just so rude I couldn't believe it. Then NANCY (I don't even believe she was the manager because her name tag said house keeping) decided to jump in my conversation that I was having with my sister. I told my sister I felt like a peasant just sitting in the lobby and NANCY had the audacity to "say excuse me? Did you just call us peasants." Like what don't jump in our conversation, stay within your role. I work in customer service and I always keep up a smile and not be rude so these staff need to learn to do the same. The only reason I gave two stars was because of the pool and jacuzzi.

    Great hotel!

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    3 years ago

    Beautiful hotel. Delicious breakfast! Wonderful service. Everyone was so helpful and polite!!

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    Page 1 of 2

    Ask the Community - Hilton Garden Inn Lancaster

    Review Highlights - Hilton Garden Inn Lancaster

    We came here for a field hockey tournament due to the hotels closeness to the Spooky Nook facilities.

    Mentioned in 2 reviews

    Read more highlights

    Cork Factory Hotel - Front entry

    Cork Factory Hotel

    (148 reviews)

    $$

    Hotel was very nice , redone old factory , very clean all employees were helpful n nice from front…read moredesk to cleaning , would stay again

    We chose this Cork Factory Hotel because it seemed different and nice…read more Upon arrival the room smelled of mold to which i have allergies but they did not have have other rooms. We put the air on to mask the smell. I turned down the sheets and the bottom bed sheet it looked slept in. We ate at the restaurant the same evening...food was good. In the morning we asked them to clean the room. They said "okay, just don't hang the sign on door knob and they'll clean it". We got back that evening and the room was not made and still smelled of mold. We brought it to the front desk's attention and they didn't seem to care. The woman at the front desk has no business nor people skills. Since the food at the hotel was good the night before, we went back. The arrogant hostess with a superior attitude would not give us the middle table because she claimed there was 5:30 reservation so she sat us behind the hotel entrance door. We were finished our meal around 6:30ish and yet noone had sat at that middle table. We ordered our food, I had the veal scaloppini over angel hair pasta. It tasted rancid but I convinced myself that it was the overwhelming amount of capers that they put on it. I should have returned it, because of my Italian-born heritage, I have never in my life had homemade pasta with capers that tasted like vinegar. Instead I ate it because I was hungry. BIG MISTAKE! That night I the worst stomach ache and a brutal headache the entire night into the morning. Eventually it got so bad that I THREW IT ALL UP! i'm quite certain the headache was due to my mold allergies and the stomach ache from the bad rancid pasta. The arrogance exhibited by restaurant hostess, front desk manager's indifference and the overall lack of attention to guests was akin to the personality of a prison wardons as seen in some movies. Lack of hospitality skills aside, the bad pasta and the dirty smelly, moldy room my complaint should really be brought to the attention of the Pensylvania BOARD OF HEALTH DEPARTMENT. THIS HOTEL SHOULD NOT BE IN BUSINESS. It should return to being a cork factory. They don't clean the rooms, the handicap room where we stayed smelled of mold, sheets were dirty that I had to sleep on top of the top sheet. They did not clean our room even when we requested. The place is a dump! They should have comped our entire stay!! I was too ill to go to check out with my husband when we checked out, but when my husband said that I was physically ill from the moldy smell and the rancid angel hair pasta with disgusting capers they did not offer anything comp or discount on anything. It's a horrible place!!!

    Lancaster Marriott at Penn Square

    Lancaster Marriott at Penn Square

    (175 reviews)

    $$

    I stayed one night with my husband. We attended a NPRA gala. I did not experience much but what I…read morehave seen it was great. The room was good. Spacious and nice, bed was comfy, fluffy pillows. Had a coffee area in the room. I did see a Starbucks on the first floor. Overall I had a nice stay.

    so let's begin with i came from out of town for a basketball tournament for my daughter. upon my…read morearrival, i called the hotel bc i was a little confused to exactly where it was located. when i called the hotel, the individual who answered the phone just blurted out the address when i asked exactly where they were located and really couldn't give me any landmarks . but, i found it, so whatever. when checking in, i was not expecting an additional hold on my card of $150. i understand incidental charges, but they're normally not that high. and again, i understand different hotels have different fees, but i really wish hotels would disclose this information up front when booking so at least i have an idea of what to look forward to. so we get past the check in. parking is located in a parking garage which is connected to the hotel, kind of. the parking garage is also available to everyone else. so one night coming in late from a tournament, it was a little hard to find decent parking. which kinda sucks when it's already paid for. i will say overall the hotel was very beautiful and you can tell it's been recently updated, im assuming. the room was very nice & clean. the only thing i did not like was the sliding bathroom door. i think it takes away from privacy, and i feel like everyone outside the fore can hear whats happening inside the bathroom. i also don't understand hotels with a fridge in the room, but no microwave. the last thing i want to do is go down 17 stories just to heat up some leftovers . and it's only one microwave available (from what recall). i did visit the bar, Plough. it was nice. i ordered a cocktail, a glass of wine, and the halloumi .. pretty decent . lastly, i'm a little confused as to why i didn't get my points, and my reservation seemed to disappear after my stay. a little sketch. but tim trying to with the "up to 10 days" for it to show in my account .

    Eden Resort and Suites, BW Premier Collection - 1 Bedroom villa

    Eden Resort and Suites, BW Premier Collection

    (196 reviews)

    $$

    Very nice hotel/resort located in the heart of lancaster and within 10 minutes of dutch wonderland…read more We stayed here with numerous family members, each having different room accommodations. We stayed in one of the one bedroom suites in the main hotel. Room was large and featured a fireplace, kitchenette, and 1.5 bathrooms. My parents stayed in the villas which were also very nice. The resort has a nice littlw playground, which is great for little kids. The indoor pool is rather large and well maintained. They have a large buffet on the weekends, which I didnt try, but looked decent. Overall id definitely recommend if your headed to lancaster.

    PART 1 My family…read morewas on vacation at the Eden Resort in Lancaster, PA to celebrate our daughter's 10th birthday. Our stay was cut short just one day after arriving. My 2 daughters enjoyed the pool multiple times from Thursday afternoon until Friday evening with no issues and no concerns. Friday evening 02/06/2026 around 5:35pm while my daughters were swimming with their father. ( I was in the hotel room which is accessed from the pool area) Their father and multiple other guests witnessed the assistant night manager take a photo in the pool area in the direction of my 11 year old daughter. The assistant night manager then left the pool area within seconds of doing so. My children's father called me immediately to come watch over the kids while he went to confront the assistant night manager or to speak to someone if he couldn't find him. I checked my kids, walked to their father and 2 other guests that were speaking about the incident. Stating they without a doubt saw the assistant night manager take a photo with my daughter in it. At this point the assistant night manager enters the pool area again. The girls father and I approached him and asked if he took a photo of our child. He denied taking a photo with my daughter in the picture. His reaction spoke volume he was shaking when approached and tried to walk away. He stated he was "doing his job" and then stepped into a closed area with his phone in his hand. There was a woman in the hot tub next to us who said "I saw everything don't let him delete anything without you seeing!" But that was already my plan! I stepped into the doorway of the area the manager stepped into. I said let's clear this up please show me the photo. After pushing his way out and finally bringing up the photos, I saw my daughter in the photo as he tried to delete them. I grabbed his phone as soon as I saw him trying to delete the photo of my daughter. She was bent over outside of the pool. He tensed up with two fists like he was going to hit me until my girls father got involved. The assistant night manager was shaking even more while my girls father deleted the photos checking his text/emails to make sure they weren't sent to someone.( at this point the asst manager allowed the kids father to have his phone) Everyone in the pool area is still watching. Things got heated verbally. He stated his photos were for work. For safety precautions since there was a tarp/door open in the area. ( there was 2 photos on the asst manager phone from this incident. ONE blurry of the overall area as if taken quickly and the SECOND photo with my daughter in it and the tarp in the background). I called the police. The police interviewed my girls father before interviewing the assistant night manager. They had found a photo with our daughter in his recently deleted section on his android that he told us his android did not have. They also checked his outgoing messages and entire phone to confirm that there was nothing containing our child still on his phone. In between the police being called and speaking with the general manager this man was MIA for at least 10-15 minutes. The GM's response and reaction was beyond disappointing. Along with all staff at the front desk as if we (along with other guests) were wrong for being concerned about this incident which made this more aggravating due to the type of situation. The GM kept a smile on his face and was dismissive, even when the police arrived. He stated that the assist manager did nothing wrong and will have no repercussions. The GM also stated that I was wrong to step into the staff area. (The police reminded him that any parent would have done the same!) I was not combative or threatening. I clearly stated I wanted, NEEDED to see the photo ( what parent wouldn't in this situation? If the asst manager did nothing wrong and had a clear conscience why did the situation go as it did? Why not handle it professionally, show the photo, apologize ect.) After the night manager was questioned by the police, the police determined that there was NO charges that are able to be filed. Staff confirmed that there are protocols and regulations in place for staff to take photos for safety or other reasons. Which would not allow a minor to be photographed. Given the circumstances and how the situation played out we were angry upset and wanted to make our daughters feel safe and comfortable. We left the Eden resort.

    Lancaster Arts Hotel

    Lancaster Arts Hotel

    (155 reviews)

    $$$

    Our stay was very enjoyable but a few notes of discontent as well as what we enjoyed…read more Firstly, our check in was delayed due to housekeeping. Secondly, the provided breakfast was very disappointing. So much so that we went shopping for breakfast items to keep in our room as we had no interest in dining out each morning. Also, our suite did lack robes which made it much harder to remain comfortable while we relaxed after soaking in our hot tub and during our morning breakfasts in room. That being said, if you'd prefer prepared breakfasts, there is a great couple cafes just on the other side of the parking garage that open fairly early. Just don't expect this hotel to satisfy any real hunger in the morning. To summarize what was available: Overly lemon juice coated fruits Plain white bread products with a toaster Scrambled powdered eggs and bacon so thin it doesn't even taste like bacon Cereal/milk Oatmeal Overcooked hard boiled eggs (green ring around yolks) I think I saw yogurt on people's tables but it was gone when we arrived. Lastly, the tables in the breakfast room are very wobbly. We moved once and it was still an issue at the next so that was about the time we left. That being said, here are the things we loved: -Great ambiance in the lobby with a couple games and sketchbooks to pass time. -Friendly front desk staff -charming suite with spacious hot tub and powerful shower -comfortable couches, bed, and chairs -in suite table was sturdy and did not wobble -proximity to cafes and shops -free parking -restaurant on site; for dinner only. -nearby park/trail decent for jogging/walking

    Talk about over priced and nothing like the photos. We got a queen bed and expected the room to…read morelook like the photos or something even close to the photos. We got none of that. We definitely got the Amish experience since the mattress was like sleeping on plywood. For $300, you would expect a more comfortable room. We could only see the side of the TV from the bed. And when I say side of the TV, I literally mean the thin side of it. The room was triangle shaped and I was in closets bigger than this room. Make sure you ask for more towels, they don't provide enough. The soap dispensers in the shower wouldn't dispense the soap. We had to bang on the soap and shampoo dispensers to get anything out of them. The room was freezing with no way to increase the temperatures. The robes was a nice touch, but not everybody is a size 2. Keep the curtains closed because there was nothing worth looking at. The real rose on the bed was a classy touch. Real glass bottled water was also nice. The water came in handy because the room was super dry at night. The parking was free and conveniently located. The lobby was nice, but don't let that fool you. The menu in the restaurant was decent. I do not recommend the shrimp bisque. You only get two shrimp in the bisque. The bartenders were nice and knowledgeable with the drinks we asked for. It was a romantic setting. Save your money and stay somewhere else. You can visit the hotel bar and restaurant without spending the money for 5 stars and only getting 2 stars.

    Hilton Garden Inn Lancaster - hotels - Updated June 2026

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