We found the hotel to be comfortable with a friendly staff! Most importantly, the room was…read morecomfortable, spacious and quiet. As is always the case with SpringHill, the breakfast is horrible and with an hour left, everything was wiped out. I think you just have to plan on not eating at a SpringHill for breakfast and tempering your expectations on that front.

The general manager is extremely rude. Her name is Sandra Dangerfield, terrible customer service…read moreand talking down to customers that have been using Marriott for years. I would never stay here again. She was laughing at guests requests and extremely disrespectful. If you have the chance to stay anywhere else I highly recommend it. If I could leave a review less than one star I absolutely would.

I came here to the Hampton Inn (Independence, Ohio) purely for pleasure immediately after a…read moreweek-long business trip. I stayed here for a short time while doing some sightseeing in the Cleveland area and I had a nice stay at this hotel while I was here. What was even better was that I stayed here entirely for free since a have a ton of Hilton Honors membership points. The surrounding area is quiet and peaceful, and the landscaping and grounds here are pleasant and well maintained. There are a small number of parking spaces in the front of the hotel for handicapped people and for diamond members of Hilton, and the majority of parking for their guests is on the sides and in the back of the hotel. As I checked in I was greeted by two ladies who were both professional and friendly. They greeted me kindly and gave me a key to my reserved room. Upon entering my room, I was immediately pleased. It was clean, nicely decorated, and well organized. The bed was incredibly comfortable and there was a sofa/chair in the room that reminded me of a chair you would sit in as you see your psychiatrist. Although this was a little funny, it was incredibly comfortable to sit in while watching TV. In my hotel room there was a small refrigerator, a nice TV, a hairdryer, a small/personal coffee maker, an iron and ironing board, and all the things that you would expect to see in a hotel. Unfortunately, there was no microwave in my hotel room, which was disappointing because I use a microwave daily. There is a microwave available in the lobby for their customers, but this is an inconvenient option if you use a microwave frequently. My room was quiet and enjoyable, and I felt safe during my stay. I really liked the bathroom layout as well, which was well decorated and very clean. While staying here I really enjoyed the free breakfast in the mornings, which was well-stocked with lots of good options. I was also appreciative that this hotel offers a selection of free coffee options throughout the day, which is a must for a true java-head like me. My check out was smooth. The young lady that checked me out was friendly, but I did think it was a little unprofessional to see her snacking on the free hotel breakfast while checking me out. Overall, I enjoyed my time while staying in this hotel. I would definitely stay here again.

This hotel had by far the worst beds ever. We got no sleep for 4 nights. You go to a hotel to…read moresleep. You won't here. Breakfast was the highlight. Sad. We will never be back to a Hampton Inn. Even the heater was loud and clanking. Had to leave fan off. They've gone down hill

Located outside the downtown area of Cleveland. The staff around the bar were friendly and helpful,…read moreincluding the chefs for the morning breakfast. The hotel follows suit as any other Embassy Suites, but because it is a smaller one, it felt more intimate and was highly utilized by wedding and graduation events. The room itself could of had some updates to it as there were stains on the walls, ceilings, and floors, and smelled a little like stale water. Other than that, it was an enjoyable stay.

The atrium and the staff were professional and kind, the condition of the rooms was unacceptable…read moreand fell extremely short of the expectations I have for a Hilton property. We checked into our first room, we found the carpet was dirty and frayed at the seams. Additionally, there were visible stains on the chair and curtains, as well as a hole in the sofa. I spoke to the manager about the cont of the room. He moved us to a different room and offered points for the inconvenience. The second room was not a significant improvement. The carpet was in similar condition and the beds were extremely hard, making for an uncomfortable stay and a horrible night sleep

Stayed here for two nights for a business trip. Checking in was absolutely easy, and they thanked…read moreme for being a card member. The room was very clean, the bed was quite comfortable, and the pillows were great. The bathroom while being very clean, had a dated tub, and could use a refresh. I had no issues with the Wi-Fi, as has been mentioned in previous reviews, but I also pay for the $4.95 high speed upgrade, when I'm traveling for work. Front desk staff was absolutely amazing and kind. The cafe staff were sweet and helpful, although it was unfortunate that nothing was available except for Starbucks and the quick serve. I had arrived hungry, and had to order Uber eats for lunch. That in itself is not an issue, I might have done so anyway. The fitness center is small, but very well equipped to get in a nice workout. Full selection of free weights, a weight bench and elliptical, peloton, and two treadmills. I would absolutely stay here again if I was in the area, it's conveniently located to plenty of nice restaurants for a night out, also.

This hotel stay was booked from a recommendation and it didn't tell you how insanely rude the staff…read moreis. I will not stay here while I visit Rays Bike park again! Unbelievable, the front desk staff wore a teddy bear oversized blanket/ shirt to work in! The same woman told me there were complaints about my family being in the pool area. The right thing to do, was to talk to us and say hey, it's adult swim I will have to ask you to leave. The wrong thing she did was tell me my kids were a problem ! The women in the pool area were loud, swearing and inappropriate. Glad to know that was ok. There are several Hiltons in the area, run there !

We have been staying at Hilton Home 2 Suites for sometime and this location did not disappoint. The…read morefacility seems pretty new and was in great condition. Our room was very nice and well stocked. Breakfast was average. I've had better and, most definitely, had worse. The staff was very friendly and made us feel welcome.

The third floor reeked of marijuana and was literally hazy with smoke. Front desk claimed to see…read moreand smell nothing. It began to creep into our room and since I was with our child we left. Also, there were spots of blood on the pullout couch.

Yeah, I should have gone beyond the hotels . com reviews before booking this hotel. This place is…read morein need of a serious refresh. The entire hotel, from the hallways to the room, smelled. Hallway like gym socks and bathroom in our room had a terrible sewer smell coming from the drain. Speaking of, the drain in the sink backed up immediately, taking forever to clear. The AC unit looked like it had been through a war and barely kept up with the weather in the 80's so definitely wouldn't want to be here when it gets hotter. We made sure to keep the blinds drawn to help keep the sun's heat out. Never got the room below 72. Rest of the room had some serious dings to the walls and other odd hack-job repairs. The only saving graces were the bed was fairly comfortable, the shower was clean and ran well without backing up, and you have easy access to the freeway. Staff was indifferent about us staying there, borderline cold.

I was here for an event a couple weekends ago. The buffet was fantastic, very clean, and the room…read morewas the perfect size for our group of about 95 people. I was one of the speakers and I found it to be a nice space with good acoustics. Parking was close and convenient to the event center, which was off to the side of the hotel. I have never stayed at this particular Holiday Inn, but I do love this hotel brand (especially the happy hour and the breakfast!)

I stayed here while spending a three day weekend exploring Cuyahoga Valley National Park. While my…read moreroom itself was fine, other things ended up making my stay less than ideal. Even before my stay started there were signs that it would not be peaceful. The check-in process did not go smoothly, both because the staff did a terrible job telling me what they needed (example: they did a bad job communicating when they needed my signature in multiple places on a form) and also because there was loud music playing directly overhead during the entire process. It was a frustrating welcome to the hotel. The room itself was fine - very average. Typical uncomfy king sized bed (as I loooooove a soft bed), typical crappy pillows (seriously why are they always thin to the point of being flat?), and the typical accommodations from a desk to a dresser to a TV to a fridge. The bathroom was small (just big enough for the shower and toilet) and the sink was set up outside of the bathroom itself. This wasn't a problem for me since I was traveling alone, but I can see this making it more annoying to get ready in the morning if you're in a group (since it's nice to have counter space in the shower area to set down clothes, makeup, etc.). There was no housekeeping while I stayed here, which stuck out to me since I couldn't even find a placard to put on the door saying no housekeeping was needed in my case. I have no idea what the policy is and what that means for folks who do like daily housekeeping services. I opted to skip the free breakfast...better to pay for decent food elsewhere than settle for bad free food, in my opinion. Getting in and out of this hotel was just a pain. There's only one road in, and then when you drive out you're forced to wind around a restaurant across from the hotel and drive down to another road entirely. The true dealbreaker, however, is that this hotel seemingly has zero soundproofing. During one of my two nights here, the pitter patter of little feet in the room above me woke me up. And the pitter pattering never stopped. I have no idea what was going on in that room, but it seems like someone's kid got the zoomies at 1:00am and they never settled back down. It didn't get better after sunrise, when even louder footsteps in the room above me (presumably as they all packed up) guaranteed that my morning was not a peaceful one. The only reason I got any sleep that night was because I always travel with earplugs. But if it takes earplugs to get some rest in a hotel, then your hotel has completely failed to deliver on its most basic service: providing a place to sleep and rest while we travel. You probably guessed by now that I won't be back, and the next time I'm in the area my priority will be finding a different place where I can get a proper night's sleep!

I had been driving for a few hours and my body started telling me I needed to get off the road . I…read morechecked the area and read the Yelp reviews and decided that I wanted to stay at the Hilton here . Unfortunately for me when I arrived they were booked as it was a Friday night . I saw the two star rating and expected the worst but this was the only place I could find with availability. All I needed was a shower and a bed... how bad could it be? Terrible. Even their current two star rating is too high. The entire place reeked of weed. It was so overpowering I had a headache within 20 minutes of being in the room. I opened the window, put on the AC, lit a candle AND sprayed air freshener. The room was incredibly musty and dirty and my shoes were sticking to the tiled floor in the room when I came in. It was absolutely disgusting. There were streaks all over the mirrors, sticky spots on the floor, dust flying off the vents, ugh. They charged an additional $25 pet fee on top of the price of the room cost which is standard but this room wasn't worth $25 itself. The "Wi-Fi" is insecure and basically non existent. It's so slow I had to use my own data just to check in on Yelp and even when it does work for a second or two it kicks you off every few minutes and you have to sign in again. It's not worth it. I have up and decided to shower and go to bed so I could leave early but there was no soap in the room. There was one small shampoo sample and a lotion sample. Luckily I travel with my own hygiene products but it's still disgusting to me that people are getting rooms with no soap in them. The shower was horrible of course, zero water pressure and a strange texture on the bottom of the tub that was kind of slimy like if they had resurfaced the tub but not done a good job. And the cherry on top was getting to dry off with a tiny hand towel because the actual towel they gave me clearly had someone's makeup wiped off on it (See photo) and I didn't want to dry myself with someone else's used to towel. The bed was oddly uncomfortable, there was a hard section on the outer right edge, so I kind of rolled into the middle and I was able to fall asleep. Unfortunately that only lasted an hour or two and then around 12:30 a.m. I was awoken by at keast a half dozen people in the back parking lot playing music and smoking so much weed it was coming through the cosed window for hours. By 2 a.m. they were gone and I did fall back asleep but believe me, the minute I woke up, all I wanted to do was leave. I walked right past the "breakfast" which consisted of some old bagels and cereal dispensers (absolutely no hot food) and got out of there. Believe the reviews! Sleep in your car if you have to.

The Sign of a Great Company are The FRONTLINERS!!…read more 5 Employees Review Dontez, Daysha, Shadona and Jordan Shadona Was TOP NOTCH in many ways. I WAS IMMENSELY GRATEFUL, IMPRESSED AND SO HAPPY Very Very Nice, Courteous, Helpful, after A 6 hour Drive from IL, arriving at 2am, due to movers, did not show up on time..& disrupted  my whole time schedule.. I was beyond exhausted, stressed.... SHE WAS THE PERFECT EMPLOYEE TO GREET US... Daysha Nothing short of Amazing.... She will always work 1000% to make sure you are good with whatever you may have going on. Friendly, Sincere,  Patient, Positive Attitude And quick!!  Jordan was easy going personable, willingness to help during Late Night Shifts.... NOTE THIS Dontez Is Amazing Standout CS Manager WHOM I TRUST, His Word Is Good.. and his Work Performance Shows.  Costs, Prices,... told over phone, confirmation Emails, Calls, was exactly charged for services asked for and rendered.. any changes until 6pm up to day of, is a great Perk..

Let's start by saying it would be ZERO if I could. From the beginning it was a nightmare. No phone…read morein the room a bathtub that would not drain at all! A shower wand that won't stay in the holder just falls to the floor. ( handicap accessible room ) they did come try to fix it, but the genius put the hose behind the bar so then it would only go up waste high. Hope you don't want to wash the upper part of your body ... or hair. lol what a joke. Air conditioner that doesn't work. Halls that are a wall of marijuana smell! Floors ( in your room) that are so dirty your feet are black. Response from manager is well they are just minor inconveniences. Now each of those things happened on different days. There was so much more wrong I just get more frustrated thinking about it! I DONT recommend this hotel!!! One of the employees even said they don't recommend this hotel. That's sad.!

This used to be the best place in the area for an extended stay. Now, it is absolute garbage. Dirty…read morerooms, housekeeping that doesn't restock anything or actually clean anything, and a front desk and management team that is utterly useless. Any of the surrounding hotels are superior to this run down, itchy mess.

Upon the arrival to a hotel in which my children and I always frequent hotels on birthdays as…read moreeither a staycation or vacation. Upon me entering the hotel I was somewhat greeted by Brittany who never followed the 15/5 rule. Brittany asked? "What brings you in today?" I replied by saying "It's my son's 15th birthday and we decided to come here as a family with a few friends to celebrate." Brittany replied by saying "Well don't leave him alone". I was caught completely off guard and I said, "Of course I wouldn't leave him alone." Brittany's statement bothered me so much that when I went to the room to take our belongings, I expressed my concerns to my daughter that I was offended and needed to say something. I went to the lobby and told Brittany that I was offended by her statement of me leaving my child alone. Brittany says, "well people do it all the time!" This was very offensive also as just because "people" do it does not mean it is ok for you to judge and think that I will also. A few hours pass and we go to dinner for my son's birthday celebration in Westlake Ohio which is about a 45 minute commute to the hotel. My daughter who is 20 decided to leave and head back to the hotel with my son and his friend. I stayed back to wait for boxes and my tab and said that I would be headed back soon. As I am in route to the hotel from dinner, I get a call from my daughter who at this time had been back to the hotel for maybe 20 minutes. My daughter Layviell says "Brittany sent the security guard to the room because you left your ID at the front desk." I call Brittany at the front desk to tell her I am in route and as soon as she answers she says "hello?" (Improper). I say "hello???" (Is this Residence Inn?). Brittany proceeds to say "You have to come get your ID!....See this is what I was talking about!!! You left your son unattended!!!!" I proceed by saying "How did I leave my son unattended and my daughter is an adult?" Brittany says, "Well I am calling the police." (My reservation was for 4 children and 2 adults in which 1 adult and 4 children were in the hotel room during this time.) Once Brittany told me that police were headed to my young adults who are again 20 and 15 years of age. I began to speed to try to get to the hotel because I am scared at this point not knowing how this situation is going to go because my children have never had to be in a situation to this capacity with police officers. The police got there before me of course and made my children very uncomfortable and nervous. Everyone was escorted out of the room by the time I arrived. I go to the front desk and ask to speak with Brittany and was immediately told that Brittany was no longer there. Brittany was Indeed there and hiding in the back room. My boyfriend and I asked Phyllis, John and the security guard what was the reason for us being evicted and they all said they had no clue. I am not sure how someone is evicted with no reason. Brittany made fictitious police report due to her being coerced to act out someone's prejudices and/or her own personal bias. Brittany was nasty from the time I entered until the time she had me removed. Brittany ruined my son's 15th birthday and made this such a traumatic experience for all of us. Caused so much stress and anxiety within those few hours. Due to us being removed with no explanation I decided to go back on 12/9 to get my questions answered, my concerns heard and to ask when I would receive a refund. Upon my entrance Brittany refused to service me by locking the doors to the lobby. I immediately picked up the phone and she answered. I asked why she locked the door as I only wanted answers to the questions that I had. Brittany proceeded to say, "This is not Brittany this is Tiffany." I asked, "So why are you locking the door?". Brittany then acts like the phone is out of order and proceeds to hang up. Since this situation occurred, I have reached out to Marriott's customer service and have not able to talk to anyone with any resolve. I also spoke with General manager Anthony who said that he would call me back and have not heard back from him either as my concerns continue to go unheard. I finally received an email back stating that the general manager said we were evicted due to smoking, a party going on in room and me leaving children left unattended. There was no party as there were less people than my reservation stated and there were no children left unattended as my daughter is 20 years old. This situation saddens me that it is ok for Marriott and their employees to mistreat loyal customers. I am currently in process of filing federal complaint. My son is now deceased and that was his last bday and this is the memory that we have left on the last memorable bday.