Stayed at this hotel while in Gainesville for my uncle's medical procedure at the VA hospital. Because this is the hotel that the VA reserved for my uncle's one-night stay before going to the hospital, I made a reservation at this same hotel to be readily available to take him to the hospital. The front desk staff was nice. However, after wiping down everything (with Lysol wipes, new normal now), going out to grab dinner, and getting back to the room to settle down, realized that there were crumbs on the floor around the edge of the beds. I just get a bit "paranoid" when crumbs are on the floor in my hotel room (ants seem to be attracted to crumbs!). In making my concern known to the front desk staff, I asked if the room could be vacuumed. I was informed that due to COVID-19 safety protocols, no one could come into the room. Though I was offered another room, by this time, after driving to Gainesville and eating dinner and having already wiped down the room, I was a bit tired and didn't feel up to changing rooms and then having to do another wipe down. So, I asked for a vacuum instead so that I could just vacuum the crumbs myself (this was the first time I've had to vacuum my hotel room). A staff member brought the vacuum to the room for me and waited outside the door while I vacuumed. Though I don't have a problem with cleaning up, I don't expect to have to do that upon check-in at the hotel; I don't expect to have to clean up behind someone else. Additionally, the morning of checkout, I noticed an "insect" on the floor in the bathroom. I can say for sure that if I had seen this insect the first night, I definitely would have changed rooms, regardless of how exhausted I was. In any case, upon informing the front desk staff of this, they did apologize, though I never heard directly from the manager regarding the issues during my stay. All in all, the staff was pleasant and I appreciate that, but when I check into a hotel, I expect that the floor will be vacuumed, the drawers to the nightstand will be clean, and there will not be any critters in the room. I was informed that the manager would respond to my concerns, but I am still waiting on this. If I do hear back from the manager, I will post an update. In the meantime, I would suggest not only bringing your Lysol and wipes but perhaps some insect spray as well - just in case. Of note, though the bed was comfortable, I wasn't satisfied with the small pillows on the bed, which reminded me of "throw pillows." read more