The staff is always friendly. This location finally upgraded…read moretheir coffee in the lobby which is great. If they could just figure out how to offer alternative milk options (oat milk please) it would be even better. As an IHG member, it's nice to get added perks and points for each stay.

Horrible customer service at check in and they have unfair room practices. I would never stay here…read moreagain.

We had a room block here a couple of weekends ago for our wedding. The staff members were great in…read morethe planning process and allowed us to bring welcome bags for our guests. Our guests enjoyed being greeted with free popcorn, as well as the free breakfast, appetizers (more like a meal), and soda. They even offer free alcoholic drinks for those of age. Nice hotel for families and those trying to save money on eating out.

1st time staying at a Drury and we had a great experience!…read more Pros - Location: right off interstate, across the street from any food and department stores (target and Walmart) and Car Chargers that you would need. Spacious and Comfy Suite - large size for family of 4 and very clean! Food - good variety of free food for breakfast and kickback (5:30pm). We tried both and were very happy! Great option for those who want a larger room, convenient location with good portion (free) food!

I stayed here this past weekend for one night for graduation. No complaints! They have a nice…read morecontinental breakfast in the morning and a bar that opens at 5 pm. Mitch makes great drinks!

The location is tucked in nicely close to I-75. The staff was very helpful and amazing. The bar…read morejust outside the pool was an oasis after a long day of traveling. The bartender was witty and fun, he definitely kept all the guests in conversation and made it that much more fun for everyone. Sunday morning coffee along with the 7 am breakfast is a nice touch. Able to get a better than normal breakfast with eggs, bacon, toast, fruit, oatmeal, and yes chocolate milk. This started the next leg of my journey off right. The room was spacious and modern, kicking back and watching a few of the World Cup games on that big screen in the room was awesome. I am definitely coming back again.

Another review I swore I wrote. Even thought we reside in Ocala, we have stayed here twice in the…read morepast year when my husband had to depart or arrive at Gainesville Regional Airport. We have stayed at another hotel in the past but it is not part of the Hilton brand. Both times we stayed here, the weather was colder. The first time, we used the fire pit outside and the fireplace in the lobby was on but not the recent visit. I was looking forward to that. We had a digital key and I arrived prior to hubs, with no issues. The room was clean but there were no regular coffee kcups- just tea and decaf. I unfortunately did not notice that until the morning but was smart enough to bring my own. I used the shower first, which the cold water was almost non existent. If I turned the dial maybe to the 11 o'clock dial, it was not scolding my skin. The water also felt very slimy, which I believe means the water was soft. We had credits to use so after I picked up hubs, we went to the bar in the lobby for a couple of drinks. There was only one employee working and he was super busy. There were a lot of patrons there so we ordered drinks from him in between him taking care of others. We were enjoying ourselves lounging in the lobby and were able to order a second round. Their lobby is very nice and cozy. We requested a late checkout when we were done and told 1pm. Hubs paid in advance for the breakfast so we headed there around 10am. When we checked at the front desk, one of the breakfast staff informed us they did not have much food left. I thought that was messed up because breakfast is not included so there should be plenty of stock. The kitchen dude cooked us up some eggs and bacon, which I think was the last of what they had. We also checked with the desk to assure we had the late checkout, to which the employee gave us an earlier time. We then reiterated what was given to us the previous night and he put it in the computer. Shockingly, housekeeping knocked on the door of course at noon and we had to tell them again. We do like this hotel and will consider this location the next time we stay in Gainesville but will not pay for the breakfast and I will have to check immediately entering the room for supplies. The staff were professional and friendly so that is always a positive attribute.

**UPDATE** After speaking to customer service, they DID credit me some hilton rewards point. So…read morethey DID make up for the stay. Grateful for that** Immediately upon arrival there were young kids playing baseball in parking lot, parents got upset that I wanted to get through to park car...that was the beginning of the end...went in to check in and noticed they were hosting A LOT of kids baseball players. I asked if I left and didnt check if if they'd NOT charge me as I didnt want to stay in a Hilton with a lot of screaming obnoxious kids. Clerk said that NO they WOULD still charge me. OOOOOK then. Then mid conversation with desk girl, some rude dude stumbles up to the front desk asking where the bar is. Front desk cuts off my conversation and tells him where to go to meet his friends. Like what?! You're checking me in...why cater to that type of person when you're already dealing with a guest? There were limited rooms available so I was on first floor. The room itself was great...except mini frig didn't work (apparently common in gainesville) However, within minutes of being in room with door shut I could hear and feel the thumping music and kids screaming. I was there on a BUSINESS trip. I detest thumping foul music to begin with but especially at a HILTON! I expect more than that. I've never had this problem or any problem at any other Hilton other than now the 2 in Gainesville. I was advised by the front desk that "quiet time" starts at 11pm. That's pure insanity and totally unacceptable. In the morning when I checked out the gentleman that was at front desk asked how my stay was. I replied "awful" He wanted to know why. I proceeded to explain and he made excuses the entire time. Told me "That's Gainesville. A sports community." blah blah blah. I don't care if it's Gainesville or anywhere else, when I go to a Hilton I expect peace, quiet, quality otherwise I could stay at a grotesque Motel 8 or some nasty place. Ironically though I've now stayed at 2 different Hiltons in Gainesville and apparently "it IS Gainesville" equates to low quality, substandard service and accommodations. The other hilton was gross/nasty/maintenance issues but quiet...The Garden Inn Hilton was opposite...clean but loud, rude and obnoxious. After this stay, I've decided I will no longer be doing business in Gainesville because it's apparent that the Hilton's there don't meet my expectations like they do in Ormond Beach, Daytona and other areas. TOTAL WASTE OF MONEY and wish I had driven the 300+ miles home when I was done with my client on Saturday instead of staying...had I known how bad it was going to be, I'd have gone ahead and lost my $170 for the night and driven straight back. TOTAL FAIL on Hilton.

This Homewood Suites is located in a very convenient area where pretty much everything you need is…read morewithin 30 minutes including numerous parks. They keep the front area and dining room clean and offer tea and coffee throughout the day and evening times. They do have an outside pool and gym available. The rooms have a full size refrigerator and microwave which I appreciate. The downside is the trash builds up quickly outside room doors and near the elevators. The waste baskets in the rooms are way too small. Because of this people are putting their trash outside their rooms so housekeeping will pick them up or they put them near the completely full trash bins near the elevators. My niece had a room on the 4th floor and said someone had put out dirty baby diapers that stunk up the elevator area badly. With that said, when she brought this up to the front desk they addressed it quickly. It's just sad that housekeeping or maintenance didn't notice all the trash. I was on the 3rd floor and someone had their trash outside their door for two days with no pick up. I asked for extra trash bags since my bins were so full. My toilet started not flushing correctly as the flap was not closing completely on my last night. It worked like one out of three times. I could have called to ask it get replaced but I only had one more night and figured by the time they got to it I would have checked out. At night even though the A/C was on 68 degrees the suite felt warm. During the day it was freezing when it was on 68 degrees but at night it was a little uncomfortable to sleep in at least for me.

Really excellent hotel to stay at in Gainesville! Super convenient location with lots of parking…read morespaces. I loved the complete renovation of all of the guest rooms. Everything looks so much more modern and inviting, especially the walk in shower. The bed was large and comfortable, and the room itself was very spacious. Front desk staff was super friendly during the check in and check out process. I also loved the breakfast in the morning. Very comprehensive with hot and cold items. All in all, very comfortable place I would come stay at again in the future :)

This is the best Marriott in the area. Great service. Clean. Up to date. Everything you need for a…read morepleasant stay! Katina was amazing! She waved her magic wand and my room was ready early. She was always helpful and pleasant as well! Thanks Katina! Dane is the best dressed Residence Inn manager. But, more importantly, he always checked on things in a very professional manner. Thanks Dane! Veronica has a great smile and is very helpful. Thank you Veronica from a frequent traveler! We will be back! Life is good with Residence Inn in Gainesville!

Ok I'll start with the good... the breakfast was nice, clean and good choices. The pool was decent,…read moreclean enough and could use a refurbish, but nice to have there. The staff we met was kind and polite! Now the really... and I mean REALLY bad stuff.. our room was disgusting. Not vacuumed, the sink had food in it, the fridge had a lone hotdog. There were fingerprints and stains on all surfaces. The toilet paper in the bathroom had brown feces looking residue on it. Yeah. There was trash under all the beds and get this, we found a VAPE. Yeah, and I was with my kids. It's a shame because this is a nice area and a nice hotel, but it was not kept up with cleanliness. I would not stay here again.

Bugs everywhere. We turned the key back in 5 minutes after entering our room and seeing dead bugs,…read moresticky yellow residue on the bathroom door frame, alive bugs crawling on the night stand next to the bed, and bugs crawling on the floor. You pay for what you get with this place. These bugs were most if not all German cockroaches. For those unfamiliar these bugs are a result of lack of cleanliness. "They reproduce rapidly, carry bacteria, and their droppings can trigger allergies, making them a significant health concern." Almost seemed like housekeeping didn't clean the floor before we got in but I'm sure there's just too many bugs for housekeeping to keep up with at this point. It's past the point of INFESTATION.

I stayed at the Red Roof Inn on 4/10/26. I said on the first floor near the back of the hotel…read morebecause I had a dog w me . On 4/11/26 I received a charge of $250 for smoking in the room . The room did indeed stink , as did the hall leading to the back door . I was told I should have reported the stench and that was on me . I spoke with Amex about the charges and they pointed out how difficult it is to prove you didn't smoke especially when you've left the property . Because I never smoked however, I would be able to produce a doctors note saying that I was not a smoker as well as a hair follicle sample and could also have a blood test done while on vacation . It would have cost money but then I would have had to take the Red Roof Inn to court for damages and fees . When I related this to management the charges were dropped . I'm still waiting for resolution from corporate . These people are liars and committing credit card fraud . Do NOT stay there.

I'll start by saying the lady who was new and checked me in was very friendly. This in no way…read morereflects her. Me wife and son stayed here one night while traveling through the area. We chose this hotel due to price reviews and looked nice in pics. It also had a 1 bedroom suite that had a pull out sofa in living room so didn't need to get to rooms since our son is an adult and didn't want out to all cram into one room with two beds. The lobby looked nice and made our way to room. Dropped off luggage and went to eat. Upon our return we noticed there were only three pillows in the room and they were on the smaller side. I went down to ask for more pillows and was told they didn't have any since they were all locked up in housekeeping and they left at 5. It was 530. She the proceeded to tell me she could give me a blanket to use????? I told her there were 3 adults and only 3 pillows and she to recent neck and shoulder surgery I needed to prop myself up so asked her if she could ask manager to open housekeeping. She informed me they were also gone. I then asked if she could get some from a vacant room and she said she would ask manager. She went into the back and a couple minutes later came out with two more pillows and said this was all they could do. Wait so you did have some??? You lied??? How many more were back there??? I went back to room very irritated and was informed there was no sheets or blankets for the pull out. Mind you none in room. Went back down and got those. Thinking this place had worse service than the motel 6 I stayed in 20 years ago I then discovered there was a smell of sewage coming from toilet. Due to what time it was and how tired we were from traveling we just put seat down and shut the doors. Stay away from this place. Pay more it's worth it trust me. In all honesty I would take a 6 over this place.

I was very disappointed in the attitude of the lady named Kia checking us in. My sister and I…read morewanted to change rooms, and were told there were no other rooms even though it showed a couple available as our room only had the 1 bed and a sofa.. my sister called the Hilton direct to talk to them and got some foreign lady who said the same, so needless to say we were stuck in the room. I wear earplugs so I didn't hear anything, but my sister said after or around midnight she was woken up by loud male voices directly outside our window. Had to call down to the desk. We were both very disappointed, you could not set the thermostat for the ac. It had to be 68 which made it too cold for me plus I have respiratory issues. Very very disappointed, Hilton is supposed to be top notch.. the room for 1 night was 185 dollars. I've paid less at other places and was more satisfied than there. Will not be back and Kia has an attitude

I really enjoyed our stay at the Hotel Eleo. We originally planned on staying one night…read more However, after a long day of touring the school we went returned for second night. That's how much we loved our stay! The hotel is about. 5 min drive to campus; within walking distance to the Cancer/Trauma Center. It is very modern, clean and quiet. The staff at the front desk and valet were very courteous, professional and helpful. We never had to wait to get the car, once we txt they always had our car ready to go. The rooms were spotless, the platform beds were comfortable and the shower was the highlight for our family. We were only traveling with one kiddo so the room was of good size for the three of us. We decided to try the Pure Filtered room with a view in our second night. It was nice, I loved seeing the fountains light up at night. The hotel also seems to be dog friendly as I saw a couple of guests with their pets. They have a nice trail around the lake as well. For certain, Hotel Eleo will be my go to when visiting UF this year.

Decent and super convenient hotel in the vicinity of University of Florida. Easy valet, nice room…read moreand an efficient staff.

I booked a room for 2 adults using Priceline and was able to get a really great $106 rate…read more(including taxes) for 2 days, 1 night in a 4th floor king bed suite from 8/2 to 8/3. My husband and I ended up here after an unfortunate emergency situation leaving us unable to stay at our current rental early morning 5:30am Sunday 8/2. I looked up highly rated hotels in Gainesville known for their cleanliness and customer service - Hampton Inn was in the search results, plus it was only a few minutes away from our other rental. Robin, the night manager, was a delight despite the time of day. She was polite, friendly, and made check-in easy. We were able to shower, freshen up, and sleep soon after checking in. The room was clean, including the bathroom, bed, and AC unit. Everything we used worked well (faucet, shower, lights, toilet) and the bed was comfy enough for just passing out. My 2 suggestions for improvement about our stay would be: 1. The pillows - way too deflated / flat even after trying to fluff em up (down-alternative pillows tend to flatten really easily). There was also one pillow that smelled a little oily (cover was clean, so it was a pillow odor) so I ended up not using it. 2. The parking spots - mainly too narrow to fit most modern vehicles. They offered a free continental breakfast with our stay but we were asleep during 6am-10am so we missed it, but have heard lots of compliments about the food. Overall, I would recommend this hotel as a good option for local accommodations. Just be careful parking if you want a parking spot nearer to the entrance since most guests don't park within the lines.

front desk: 5 stars…read more humming fridge in room: 2 stars ice machines never work: 2 stars tip extortion at breakfast: 1 star self service beer taps in lobby: 4 stars room and tv: 4 stars location and grounds: 4 stars free parking: 5 stars