I truly love Covenant Living! This community is beautiful, and they are constantly investing in…read moreimprovements and updates. My grandparents have lived here for over 15 years on the independent living side, and their building was just renovated again less than two weeks ago , they really stay on top of keeping everything fresh and well maintained. Everything is within walking distance, and the wide doors and hallways are thoughtfully designed to accommodate walkers and wheelchairs with ease. The staff are consistently friendly, the public areas are spotless, and security is always kind and welcoming when you come to visit. Parking is plentiful, with both paved spots and shaded parking available in front of buildings under the trees. The food is delicious, and the dining plan makes daily life easy and enjoyable. You can grab a quick order at the bistro or sit down for a more traditional restaurant-style meal. There are daily activities -- with even more during the holidays and different seasons -- and they decorate beautifully for every occasion. The rooms are lovely, bright, and comfortable. Light housekeeping is included, along with many other customizable service options to meet individual needs. It's a thoughtfully run community that truly feels like home.

Response times when patients need to use the bathroom. 45…read moreminute wait is the norm. Push the assist button and then just wait!!

My grandmother needed rehab after her hip surgery. We decided on this facility and could not be…read moremore pleased. The nursing care was top notch and took care of her every need. The rehab department was as good as it gets. Grandma is back ! Thanks to Seth the administrator for all of your help and advice in these difficult times.

My 89 year old Mom was a patient at this facility. She was transferred from Memorial Pembroke in…read morelate January for rehab and we were expecting that to be at least for 3 weeks as was told by the social workers at the main hospital. We began getting discharge notices after the 6th day. She arrived late on a Friday evening so she did not get assessed by anyone upon arrival. On Saturday the PT person asked her if she wanted to do any therapy and of course My mom said no to that as she was tired from being transferred so late the night before. No PT on Sunday and On Monday got her first PT and second on Tuesday. On Wednesday we received her first Discharge order after only getting two days of actual PT. The aides PT and Nursing Staff and respiratory staff were Very good to Her and kept her well fed and very Clean. I cant thank them enough for the attention. Only one Glitch was a Young Flakey Respiratory Tech that walked in unannounced to my mothers room and opened the Curtain around my moms Bed while she was being Changed and Naked and Announcing he was there to do her Respiratory Treatment. I took issue with his Lack of Consideration for her privacy and just told him so and asked him to leave the room. When i went to the in charge Nurse to complain about his actions the Respiratory tech took issue with my complaining about what he did and began approaching me while I was leaning against to Nursing stations Counter and he was saying he didnt like my telling him to leave the room. While he was saying that he approached me even more and now I was feeling cornered and felt his action of approaching me so close was a bit hostile. I asked him three times to back away but he only came forward even more to which I said if he came any closer I was going to punch him. That when he backed off and went around, the nurses station and sat down in a chair. I finished telling the supervisor on duty about what he did in the room while my mother was being changed And then went to my mom's to see if they had finished prepping her for bed at night. Not 10 minutes later a policeman showed up because he called the police and they escorted me out of the building. The next day, when I went to see my mother, I was told I was not allowed in the building or to see her. The management staff, instead of protecting my mother's right to privacy as per the patient bill of rights that is posted on every wall in every room instead chose to defend this employee's actions and prevent me from spending time with my mother. The only time I could spend with her was for an hour each day, and it was outside on the bench beyond the doors of the facility. Management staff there is Rude and Disgusting and don't give a damn about the patient's mental well-being. Patients that have been in a facility like that need to have family members present and they chose to take away the right of my mother to have that available to her. So again, I would say that, for the most part, the whole staff from the nursing, the Techs and the Aides do a wonderful job with these patients, and I cant say enough about them and the treatment they provide to the patients but the upper management there is awful and the Social services personnel are cold and uncaring as well as condescending people! I give the working staff five stars, but the management and that one Respiratory Tech I wrote about get No star in my opinion! Thank you to all the staff that treated my Mother so well. You know who you are! Alexander Fernandez

Outstanding facility. Clean, friendly, and genuinely caring staff. 5/5 - we couldn't ask tor more.read more

I was in the Palms for congestive heart failure after two weeks in the hospital. I was there for…read moreone month and I can't tell you how wonderful they all were there my condition improved day by day and when I went back two weeks after I left to bring treats to everyone I was greeted with hugs from several of the staff members. It's not perfect, but it certainly helped me a lot.

As the primary caregiver for my 93-year-old grandmother, finding the right nursing home was one of…read morethe most emotional and important decisions our family had to make. After visiting Palms Care Nursing, I can say with complete confidence--it was the best choice we could've made. From the very first day, the staff welcomed my grandmother with kindness, patience, and professionalism. The nurses and caregivers especially Kisha, treat her like family. They always calling her by name, engaging her in meaningful conversation, and paying attention to her preferences and routines. I visit several times a week and have never seen anything but genuine compassion in their interactions. What really stood out to me was how clean and peaceful the facility is. Her room is bright, well-kept, and always smells fresh. The common areas are warm and inviting, with comfortable seating, make the space feel more like a home than an institution. I know how hard it is to place a loved one in a facility, but Kisha (Guest Services Coordinator) has given me peace of mind. I sleep better at night knowing my grandmother is not just safe--but happy, respected, and loved. To the staff at Palms Care Nursing Center, thank you for becoming an extended part of our family.

Having had strokes and other debilitating conditions, I have had a lot of different home health…read morecare and rehabilitation services. Most of them weren't very professional or very good. But delighted to say Pinnacle Home Care is the exception. Their staff show up on time professional attired with a good friendly attitude. No jeans and t- shirt junky looking garb. You can also immediately tell that the Pinnacle staff is far better educated in their profession than most others. Overall, I've found. them to be top notch; the best there is and highly recommend them

I am truly grateful to West Glades Rehabilitation center for the care they provide. I would…read moreespecially like to recognize Diana Santiso. She consistently goes above and beyond, taking the time and showing genuine love and dedication to ensure my father is able to eat. My father has Paralisis Supranuclear palsy (PSP) and he is unable to eat on his own. With incredible patience and compassion, Diana is able to accomplish what even family members cannot. Her kidness and dedication make a meaningful difference in his life and in ours. We deeply thankful for her.

This is the best place for elderly people. They take very good care of the people living here,…read morewhenever my grandma has been sick they have done nothing but keep an eye on her and make sure she's doing well, this is the best anybodies gonna get here in south florida. The only downside is my grandma has a ton of missing things, she has had so many of her things stolen and it's unfortunate.

Nurses are amazing Nice and clean…read more .........

This has been by far the worst hospital experience ever. My wife came in writhing in pain and was…read moremade to wait in the lobby for over an hour when the "er wait time was 9 min." We understand that it's Saturday and busy but that should not mean that compassion and standard of care should go by the way side. She was finally taken into triage and then into a room where she had to wait another 40 minutes before a nurse even came in to talk with her much less a doctor. We were sent over from an urgent care with discharge notes which were disregarded entirely and then a battery of tests were ordered. She sat there in pain for 2 hours before they even came to draw blood and take her for a ct scan. She then sat for over 3 hours waiting for those results. We're not unreasonable people but the lack of empathy, care, and service provided at this hospital is always lacking. The only reason we were come back is because there's no other option for miles. They have lots they could improve on!!

Dr. Simek was able to fit me in last minute for a same day appointment before I went out of town…read more The staff was friendly as always and I was seen quickly.

Amazing and only medical professionals I trust. Incredible to find this high level of care and…read morekindness in medical today. Randi is an amazing phlebotomist, as I am a chicken with needles. Each year my health insurance choice for my healthcare primary. I am a grateful patient for many many years. Thank you!

Note the old reviews on here. Seniors are getting ripped off at the Vi by hidden charges, being…read moregiven only one poor meal a day, little free transportation (must pay them by the mile to get to places you need to be), staff members are often nasty and lazy, no grounds to walk on, no furniture given to you when you move in (buy your own), activities are at an extra fee besides your exorbitant move in costs. Read the fine print. Cheaters!

Wow. This place is fabulous for seniors. This was the independent living aide. There is a continual…read morecare side across the street should you need to go to the hospital and get rehab. Berry pretty, clean, helpful staff and tons of activities for the residents. I came here as part of an organization using the dining room for an event- couldn't have been lovelier. It is directly opposite the Aventura mall.