Homecare Review for Evanston CareNow Homecare Hi Tracy,…read moreThank you for your dedicated service. You provided excellent care for Ms. Birdie, and I can assure you that, in her own way, she truly appreciated the help she received from your caregiver and the others who stepped in when needed. Please extend my heartfelt thanks to your outstanding team of caregivers for their compassion, support, and professionalism in caring for my mom. God bless you all,Brenda

Tracy and her team are wonderful and helpful. The care coordination they provide has gone above…read moreand beyond to help my clients. They have helped clients and their families determine advanced directives, go over medications and scheduling, and help them stay in their own homes. Aging in place allows peace and independence, and Tracy and her team, at Evanston Care Now helps clients achieve that.

staff is great.....food is atrocious........I ended up buying food or having it delivered. it was…read morehighly salted, and most of the time I could not identify what it was. had to buy and store my own food in the refrigerator.

Wonderful people who are compassionate and helpful. Could not have asked for better care for my…read moremother.

Terrible CNAs only one was attentive Lazy could care less…read moreand rude Instead of assisting at mealtime My brother was there helping my mom and assisting another person at the table!!! I'm pretty sure he's not on the payroll I've done this job years ago so don't BS me I know the difference !!!! They are on cell phones !!!

I am in my second month of rehab here. Care is top notch except for the food. It is over salted and…read moreoverly peppered. It is overcooked. When I asked to speak to management I was shifted to a supervisor. I explained the problems. I have yet to get any response. Be prepared to to have outside food brought in. I have not had one single day in my nearly 2 months here, where every item served was properly done. No one seems to have any concern about the poor quality of food.

NEVER GO HERE! terrible place, understaffed and the CNA's do not care about you. Let you sit and…read morewait to use the bathroom over an hour until someone came. As for the billing staff, I am being charged for what they call an "incontent" package. As they explained diapers which I never used. Also, they bill you to rent the wheelchairs. Terrible management. After 2 weeks they wanted me to leave because I was non weight bearing. I did not even live in the state of IL and Michelle basically said sorry we are not a hotel. You can come back when you are able to walk. They billed me over 12,000 for 4 weeks stay and are still trying to bill me for things I never used. I feel bad for the people that do not check their bills . STAY CLEAR OF THIS PLACE

My mom was battling cancer and was put in hospice care. From the minute we arrived at the facility…read morecare providers were by our side every step of the way. She was under the care of Journey Hospice in the Victory Lakes rehabilitation building. The facilities are well run, very clean, and the grounds are beautiful. The staff that we worked with couldn't have been more accommodating and caring during our delicate situation. My family and I have nothing but positive things to say about The Village at Victory Lakes and Journey Hospice care.

After several meetings they sent a candidate really not compatible with what we talked about. The…read morehandwritten scrawled original contract was for $39/hr (5hrs), after verbal discussion at $35/hr. I requested a clean printed copy for consideration, but they raised the rate to $43 due to so-called special requirements that were never discussed until they handed it to me. I told them that "bait-and-switch" doesn't work any more. I have NEVER experienced such a non-professional agency with such immature attitude as these people. All I really needed was "maid service" and these idiots treated it like a hospital case. BEWARE, Seniors.

Throughout my time at Freedom Home Care, I had the privilege of working alongside many dedicated…read moreand professional staff members. However, I've encountered several challenges stemming from management practices that I believe warrant attention. Specifically, a scheduling supervisor used her authority in a manner that was not only vindictive but also detrimental to my well-being. This resulted in unwarranted removals from schedules, blocked shifts, and unfounded explanations that ultimately created significant hardship for me. It is essential for a company that prides itself on providing medical and personal care staffing to treat its employees with respect and dignity. Unfortunately, my experience felt contrary to this principle. On multiple occasions, I was asked to accept shifts that required lengthy commutes, transforming my role into something akin to that of an "Uber driver" rather than allowing me to engage in meaningful caregiving. One particular incident stands out: I was sent to a location where no client was present, as the company had arranged a ride without confirming the appointment. After attempting to contact the "24-hour emergency line" for over half an hour without any response, I found myself needing the assistance of police officers to reach the correct site. This experience highlighted the inadequacies in communication and support within the company, and to my disappointment, I received no acknowledgment or apology for the distress it caused. When I resigned, I requested to receive my final paycheck for all hours worked, yet I only received payment for one day. HR informed me that the remaining pay would be processed in the next pay period, which seemed inconsistent and unfair. Such practices may undermine the trust and morale of employees who are dedicated to their roles. I genuinely believe that Freedom Home Care has immense potential to create a positive impact in the lives of both its clients and staff. To realize this potential, it is crucial to foster a culture of empathy, clear communication, and fair treatment throughout the organization. These changes would not only benefit employees but ultimately enhance the quality of care provided to clients. I would not recommend anyone to work here - I forgot to mentioned; one time their was a post to clean up urine and feces only, and to bring your own cleaning equipment - needless to say -I am not "the help", I would never recommend anyone to work under this administration - company

As a son whose parents have always been independent and living on their own, I was not aware of how…read moreto navigate help for my parents. After my dad's stay in the hospital I was at a lose of how to provide the best options for my parents. The hospital gave me a list (too many on that list) and I called and emailed too many companies. What a education! I narrowed down my list to three, in my researching I learned a lot of companies don't hire their own staff, there is not training and there is no state oversight. Once I learned this I choose 3 and met with each company, interviewed caregivers and we made our decision. They have been in business for over 25 years, they are licensed with the State and we have a nurse supervisor to count on if and when we need additional help or support. We chose LifeStyle Options because, they were professional on the phone, they sent out a nurse to assess my father, (free of charge) and developed a plan that both my parents could agree to. That isn't always easy. We have had care for over 3 months now and Dad and Mom are both happy, Dad is recovering nicely and it takes the anxiety off my parents and family to know that someone is showing up each day to assist my parents. It has been a very good experience and I would recommend LifeStyle Options, Inc. to anyone who is seeking help and companionship for their family, themselves or friends. Thank you for providing my family with peace of mind and we know we can trust your company.

For the last few years my dad had a truly amazing caregiver, Lee, who was by his side assisting him…read morewith various tasks.... However, it was her friendship, kindness and commitment that made my dad adore her!!!! Lifestyle Options is a an amazing company, easy to talk to and very upfront with the costs... we found our rhythm and continued to tweak Dad needs when necessary.

Fantastic agency to work for! Professional, trustworthy staff that has worked for the owner for a…read moredecade or more!

I used Traycee to furnish, for two years, a daytime caregiver for my wife, who was suffering from…read moreFrontotemporal dementia. The caregiver took excellent care of her, rather like a friend who was there to help rather than an employee. She was kept clean and neatly dressed, was taken to appointments, shopping or out to a meal when she was capable of doing so. I would recommend Traycee to anyone who needs the services of a competent caregiver.

I'm so glad that we found Home Instead for my elderly mother. They are so flexible with your…read moreschedule and the caregivers really do care. They are quick to respond to your questions and concerns. This is our first time using a caregiver and I recommend them highly.