What an amazing place. My Mother lived there for a couple of years and unfortunately had to be…read moremoved to a Nursing home. The Staff and the Residents have truly made this such a loving and wonderful community. The amount of support and care they give is top notch.

My mother had just passed and we were at her apartment going through things, organizing so that we…read morecould get everything cleared out as soon as possible. The manager was very rude, just plain nasty. She kept saying things like, I'm running a business here and asking questions and getting mad when we did not have the answers she wanted to hear. Ever time we did try to answer her she completely cut us off and barely gave us a chance to even talk. We told her that our mother had just passed and she did not care at all. Just a nasty nasty human being! I will not mention her name but the facility knows exactly who she is.

staff is great.....food is atrocious........I ended up buying food or having it delivered. it was…read morehighly salted, and most of the time I could not identify what it was. had to buy and store my own food in the refrigerator.

Wonderful people who are compassionate and helpful. Could not have asked for better care for my…read moremother.

Wonderful, warm home atmosphere for elder care!! After visiting the corporate institutions please…read morecome here. This is how elder care should be done! Great home cooked meals, caring attention to people. All this and at a better rate than the under staffed corporate places with money spent on marketing instead of care!! Check out Theresa's!!

Over the past 2 years, my mother moved from a 1 bedroom in an assisted living facility to a nursing…read morehome and then to Theresa's. Even though the nursing home had many activities, Mom no longer wanted to participate in any of them and spent most of the day in bed. We moved her to Theresa's because it has much more of a home feeling to it, it doesn't have the institutional feel of a nursing home. The house is bright, clean, and the family room has wonderful windows that look onto a large yard. Mom quickly became more interested and engaged in what was going on around her after she moved. Theresa also encouraged Mom to walk rather than use a wheel chair. This also helped Mom's self-esteem. Because Theresa only has 10 residents, fewer staff are needed, so Mom recognized them more quickly. Theresa and staff were friendly to all residents and family members, encouraged visits, and were genuinely interested in the well-being of their residents. I would highly recommend Theresa's Home.

Oak Hill is a very lovely place, My mom has been calling it home for at least a couple years…read more I am a regular visitor, mostly everyone knows me and I love to stop and to chat with the residents and staff. There is a lot they offer to everyone, there's daily programs, bus trips on Tuesday and Thursday, special entertainment, students who come weekly to interact with everyone. Participation is encouraged, but not required, everyone is different, after all. I encourage my mom to participate and they usually have someone come and escort her to activities. Mom has had her medicine well managed, and I felt that wellness staff has been attentive to my mom's needs for care as they come up: from monitoring her heart to helping her brush her teeth and cleaning her room. I've worked with the Financial side of things, discussing what's next when mom transitioned from private pay to Medicaid and adding their dental coverage, and new medical plan. I love that everyone can have their pets, my mom has her kitty salsa, everyone is welcome and everyone is celebrated for what they can do. I've been impressed with their transitioning throughout the Covid pandemic, keeping the residents safe and Covid free. This has been so very difficult! Maybe things aren't always perfect, we are but human. I see that the team at Oakhill from the Kitchen, Leas, Wellness Center, Housekeeping, front desk and everyone in management, work hard and care for everyone. I feel like they make a special effort to give the residents a good experience every day. I'm there so frequently, people are always telling me stories about my mom. There has been some management changes due to retirement, and I think once everyone's adjusted it will be wonderful to see the new ideas from everyone. Oak Hill has a bright spirit about it, I definitely recommend it. check out their facebook page to see the many events that they have. Their focus is the residents. The residents also have a resident's council that gives ideas and opinions of what they'd like to provide input into. I am glad my mom lives here. I highly recommend checking them out!

My Mom stayed here for 6 months. We found the management team rude, slow to respond, disorganized,…read moreout of touch with the resident needs, lacks experience and compassion, and were extremely difficult to work with. The nursing staff denied receiving emails that it was proven they had received, resulting in delays in care. They regularly had issues with managing medicines, and when we attempted to engage them, it took several days to respond to inquiries. The finance team refused to acknowledge their error, and then treated us rudely like we were at fault, and showed absolutely no compassion during any interactions. The general manager was rarely in the building, and failed to engage with us when we had issues with the management team. From a facility perspective, the 1st floor hallway always smelled like urine, and there were several weeks where temperatures in the resident rooms were under 60 degrees and they refused to turn on the heat or provide space heaters, blaming it on the costs. If there was any bright spot during her 6-month stay, it was the housekeeping, receptionist, and dining room teams - at least they were friendly.

all of the staff are courteous and friendly. they take care of you like you were a family member…read more i have been in various nursing homes for over 11 years and hillcrest is the best by far

If you're looking for a place that is "pretty and modern looking", this isn't what you want. Money…read moreisn't spent on esthetics, paintings, chandeliers, modern office furniture or any other unnecessary item just to market the place to relatives. Those corporation owned nursing homes, and there are many, care about financial returns for their investors and paintings on the wall are a cheap way of getting relatives to place their loved one in their facility. Hillcrest on the other hand, is privately owned by a family who is still involved and are part of the community. The staff at Hillcrest is absolutely amazing and I'm perplexed how they are able to find people who obviously love the elderly regardless of their needs. So, if you think mom or dad would rather look at the nice paintings on the wall and sit in the lobby on modern furniture, Hillcrest isn't for you. But if you feel mom and dad would like to be in a well-kept and nice place and be attended to by the very best people who demonstrate real caring, Hillcrest is where you want to be. Fyi, do your research especially on Medicare.gov before you make decisions about nursing homes. Medicare does extensive inspections and reporting of all nursing homes and the results are on their website. You will find that most nursing homes do not meet or exceed the 4 stars that Hillcrest is given, a testament to the efforts that are put into the care they give the patients. But then again, Medicare doesn't grade on how much investors earn in profits by rubbing two nickels together and forcing managers to find the least expensive and fewest caregivers. Medicare doesn't grade on how decorated the place is as they know the esthetics are just for selling the family. Medicare grades on the caregiving! One other piece of advice, do your research on the nursing home ownership. If it would take a lawyer to do a forensic analysis of ownership through multiple shell corporations, walk away fast. Those homes will put their profits well ahead of your loved one without a thought. My mother went to Hillcrest at the age of 98 and at the time, failing in mental capacity and she was already limited physically. She is nearing the end and every day she has been there I have had nothing but absolute respect and appreciation for the staff at Hillcrest. The staff at HIllcrest are the very best you can find.

This is an amazing assisted living Facility in Fox Lake…read morewhere residents can feel like they're "home". Staff goes above and beyond and they have an amazing activities department.

Don't trust them. They'll sell you by being all sweet and kind and then when your loved one moves…read morein, has a behavior associated with the population they help service, they'll kick your loved one out and tell others but NOT you. If you state you know "all about xyz", then you should understand all that comes with it, right? There should be no shock, right? Their staff is unfamiliar with the disease, cannot handle their residents, and then you're left trying to find somewhere else that IS fit. And we sure did. So perhaps I should count my blessings? I think so!

Just one phone call to set up an informational meeting and they were so rude to me. You would…read morethink that people dealing with people in this stage of life would have more empathy. Horrible to be treated this way

Hospice Alliance was an invaluable resource for our family during our time of need. When in home…read morehospice care was no longer a good fit, H.A. became our go-to. The facility has a very comfortable and warm aura despite its name. There are fewer than 12 rooms, a large dining area, full kitchen and room with space for families, particularly small children needing space to unwind and play. Staff members Mohamed, Shannon and Jillian were gems. Their care and concern during this time is something my family and I will never forget. Our love ones last few days on this earth were far more comfortable than they were at home. One would hope that very FEW people have the occasion to need a hospice facility for themselves or loved one, but should the necessary occur this is certainly an option worth giving strong consideration.

I'd give this shithole 0 stars if I could. Do not send your loved ones here. My dad stayed for…read moremonths and eventually passed away here. When I tried to move him out after a couple of months, the staff was of absolutely no help at all, and would not release him. When I tried to move my mom in with him, the administration did not inform the staff that she would be staying. Drop off day was a nightmare that no one should have to go through. This place is horrible! Taken from their website: This facility does not currently meet the minimum staffing ratios required by law. Updates will be made quarterly on this website.

My mother was in the Terrace Nursing Home from 2/13/23 until 3/30/23 when she passed away at VISTA…read moreHospital. Amy Wallace (Site Administrator) and Patina Collins (Business Manger) along with their caring staff of nurses took excellent care of my mother at the end of her life. They were empathetic, sympathetic, kind, compassionate, the Terrace staff were excellent communicators and were attentive to my mom's medical needs. I recommend the Terrace to others seeking a nursing home in Lake County, IL. Regards, LBR