We all know that if we don't maintain the things that we have they will turn to junk. Childers I…read morefound them polite, professional, and able to schedule a quick appointment. Thank you Childers, I look forward to our business relationship.

Recurring problems with new installation, resulting in loss of air conditioning in part of house…read more They can't book a service call for four days!!! It's their job to remedy this problem and I can't get them here for a fix. I am really frustrated with this company and do not recommend!!!

Maybe everyone should cut them a break. There was a sudden death in the family. It will be three to…read morefour months before daughter can straighten out the lic. So instead of bad mouthing maybe you should send your prays. They are great people. And I got their backs. Gator in Lincolnton

Does ok work but terribly unreliable. Does not return calls. Office staff, ,cluless.Again, his work…read moreis ok, but if you need service and want to know that you will be taken care of, go somewhere else.

My AC stopped working early Saturday morning. I use to use All American out of Kings Mountain, but…read morethe owner retired and recommended using CTL. CTL answered my call at 7:45am and was at my house by 10:30am! They fixed my AC in less than 10 minutes. I am so grateful they came out on a Saturday and were so fast! I will forever use CTL Heating & Air.

Collin told me it was normal for the A/C to not keep up, trying to save me money. When he came out…read morehe quickly realized the coils needed cleaning. Did a very good job at a fair price.

I have been a customer for years. I absolutely trust them and would recommend highly. They always…read moreshow up and do great work. When I had problem with thermostat. Melissa was here with in an hour. And got me all fixed up. You won't find a place that cares as much as they do. Plus there rates are more towards I want to help you out, not empty your wallet. This is definitely a five-star family owned business. Thank you for taking care of us.

The best Heating & Air place around! Love their prompt service & knowledge. They also offer a…read moremaintenance program that services our system twice a year (spring & fall/winter) without us having to worry about it. Would highly recommended them!

I wouldn't even give this place one star. They will not return your calls at all. I've called the…read moreoffice with only the receptionist to tell me to call the technician. I would think that would be her job.

From the owner: Hopper Heating & Air offers some great heating and air conditioning services, heat pumps, furnace…read moremaintenance services, and more to those who are located in the Shelby, NC area. We are very proud to say that we have built a great reputation in this area for what we do and enjoy being able to continue making our customers happy. Our goal is to provide you with the best quality services at the best price possible.

Our Heat unit went out on the day before Christmas Eve, this company was very responsive to our…read moreneeds in the beginning. I had to call them back because the unit wasn't running correctly, upon inspection the tech stated that he was going to recommend replacing the unit, due to the age of the unit. and it was apparently losing Freon. He came back to the house and pressure tested the unit under the house and stated that there was a definite leak. He left a message, that they were going to replace the coil under the house. I asked them if they performed the same test to the outside unit, he informed me that he didn't and that this couldn't be done, so my question is how was it known that this was the only leak in the 19 year old system. I asked him if he told the home warranty company that it would require replacement, and he told me that the warranty company would make me pay for out of pocket modifications to the tune of possibly a $1,000.00 and possible more. I told the tech that I had platinum coverage and that the system shouldn't require modification that would even come close to this figure. I asked him if he had worked up that quote..... His response was no, then how do you know the price of the modifications? I spoke again to my warranty company and they advised that the tech or company told them that the system was checked inside and out and that this was there determination that it was the inside coil only that needed replacement..... Then you lied to me when you were asked if you pressure tested the system, you told me that it wasn't performed, but you tell the warranty company that it was. I don't appreciate being lied to, if what I asked of hi would have been done this wouldn't even be an issue right now, however I think this is the companies way of getting every Nickle and dime they can without having to replace the unit, which was the initial statement from the tech after checking the unit. I hate writing reviews on companies, I would prefer to leave good reviews for outstanding service, however, this time I won't because, I don't like being lied to. Bottom line, don't tell me that the unit needs to be replaced and then tell the warranty company a totally different story, this was just poor business, poor work ethic and bad practice. I don't even want to use them now, because I don't trust them. And before its said that I'm no AC tech, and they are. I have a relative that had advised me on this, and they are a certified AC tech. I didn't want them doing anything to the unit because I didn't want to mess up my warranty coverage, I also don't want to be charged several times for faulty issues from not performing the correct testing of the indoor as well as the outside unit. Way to go. I hope that nobody else has this experience, it hasn't been a pleasant one.

Jay at Precise Conditions has kept my 25+ years HVAC systems running well for years. He just…read morereplaced the fan/motor assembly in the upstairs unit on time and under budget. I can always count on Jay to deliver excellent service!