What a perfect place to stay. Clean, everything works perfectly, great breakfast, fantastic…read morestaff!!!! So accommodating and friendly. Lots to do in the area! I would definitely recommend you stay here if you are in the area!!!

Fitted sheet two sizes too small, protruding bed frame a safety hazard, towels have never been…read moretouched fabric softner, couldn't see out the window it was so dirty, ice machine made yellow ice on 4th floor, didn't work on 3rd or 2nd floors. TV went out twice. Breakfast was marginal, morning front desk staff didn't care about the issues. The only reason I gave it 2 stars was the housekeeping staff were very kind and accommodating. I seriously expected more from a Hilton/Hampton property.

Every staff member we interacted with was so pleasant and helpful. From our wonderful omelette chef…read moreto the sweet woman who helped us to check into our room -- everyone in between was so great. Our room was ready when we got in and it was beautiful... everything was so clean and fresh. We appreciated the water bottles in our room. My name on the TV when we walked in was such a nice, personal touch!!! Our breakfast was SUPERB. All the offerings were top notch especially the omelette station. And the Coke machine? Love! My husband and I appreciated the all-day coffee that was set out. It tasted fresh all day long, too! The pool, hot tub, and sauna were all clean and wonderful as well stocked with plenty of towels. Not only would I recommend staying here but I hope we have reason to come back!!!!

Newer Embassy Suites. Great location. Large lobby with a nice bar area, plenty of seating…read more Rooms are nicely designed and clean. Water pressure leave some to be desired. Pillows were as fluffy as beagle ears and the bed was slightly softer than a prison bunk. Break was great with the made to order omelette station.

I travel for a living. Hotel after hotel. No fault in this one. Excellent amenities. Great service!read more

It is clean but stark. Hard floor, white LED lights, very loud under window air conditioner instead…read moreof ducted air. Breakfast with paper plates and plastic utensils. But for the hotel rate, I guess one's expectations shouldn't be too high.

Pros: Older, but…read moreclean, renovated property with modern styling. Our top floor room was very quiet. Check-in woman was friendly. The sink was outside the bathroom, which is a handy layout for when two of you are getting ready. Toilet had a sanitation seal when we arrived. Shampoo, conditioner, shower gel in pumps in the shower. Lotion and soap by the sink. Free outdoor parking. Short drive to Parkside strip mall restaurants and shop, which felt newer and upscale. Microwave, fridge, hair dryer, iron, desk, chair in room. Carpeted room. Complimentary cookies on arrival. Basic hotel buffet breakfast consisting of things like grits, oatmeal, cereal, bacon, waffles, bread items, yogurt from machine, fruit. Fancy coffee machine off the lobby/breakfast area so you can make more than just a basic coffee. Yes! The price we paid was excellent -- we booked a last minute flash sale. Cons: Can't really think of any!

Most Disrespectful, Incompetent, and Infuriating Experience of My Life - Best Western, You've Lost…read morea Loyal Customer Forever Let me be blunt: This hotel is a disgrace, and Sara (or Sorah, whatever the hell her name is) is the most incompetent, unhelpful, and disrespectful individual I have ever dealt with at any hotel--and I'm a Best Western Elite member. After driving 10 goddamn hours, exhausted and just wanting to check in, I walk in with a confirmed reservation and a valid digital credit card that shows full numbers, expiration, and CVV. This is 2025, and I use this method everywhere, every day, without issue. But no--this disaster of a front desk agent decides to argue with me and flat out refuses to even try to manually enter the information. Instead, she acts like I'm committing fraud or something and demands I get someone else to fill out an authorization form. Are you serious? That's your solution? After I just drove across the country? The level of stupidity, laziness, and zero-effort mentality this woman displayed was so far beyond what any trained hospitality staff should ever be capable of, I'm honestly shocked she still has a job. She made zero effort to resolve the issue, zero professionalism, and treated me with total disrespect--as if I was the problem. I am filing a full corporate complaint. Not just a casual "let me speak to a manager" type complaint--I'm taking this all the way up, because no one should be treated like this, especially after being a loyal Best Western customer for years. You want to treat your top-tier guests like dirt? Fine. Then you've lost this guest for good. I wouldn't stay at this place again if it were the last hotel on Earth. To the management: You better look long and hard at your hiring practices. Sara is single-handedly destroying your reputation. And to Sara: You clearly don't belong in customer service. You don't help people, you sabotage them. This wasn't just a bad experience--it was a slap in the face to a paying customer who expected even basic human decency. Instead, I got attitude, disrespect, and zero help after a long, tiring journey. I want compensation. I want someone held accountable. I want a formal apology. And I want the world to know this hotel is a complete and utter joke. Avoid this place like a disease. You've been warned

The hotel is clean. The staff is friendly. It is conveniently located off I-75 in Clinton TN…read more I had a problem getting credit or points for my stay because it was booked by someone else directly and the clerk doesn't know how to update the info. I was the one that paid and stayed there. It was booked through hilton so there should not have been a problem with it.

Manager unavailable at front desk to address problem with room. Kept being told she would be there…read morein 5 minutes by grandparents who were playing with young child. They did not speak English. Finally went back to room after waiting over a half hour. After leaving to head to Cincinnati the next morning we both discovered we were covered in spider bites. I have over a dozen and husband has 15. We will never be back. Also no coffe or breakfast available in the lobby.

Beautiful hotel, wonderful and attentive staff, cozy rooms, and clean bath. We travel once or twice…read morea year to a hotel, and this was the nicest bath we've enjoyed! Very spacious and I liked the shower, mirror, and included toiletries. The pillows were so comfy, bed was a bit firm, but still comfortable, we had a corner room with a lovely view, the thermostat was extremely responsive, and the windows and curtains all worked as they should. There were outlets galore, working furniture, TV, Keurig, and complementary coffee and tea. The TV had a personalized welcome message, which was really cool! The location was perfect. We walked everywhere on our two day stay. Furthest we went was 30 minute walk. Getting to and from the hotel was super easy, close to the University of Tennessee, World Fair Park, and Convention Center. We recommend this stay! The only complaint: I received a few texts from the hotel asking if we were settled and to let them know if we had issues; I wasn't sure if this was an actual person or an automated message; I didn't appreciate getting a text. I'm okay getting emails and reaching out if there is an issue, but part of my travel goals is to disconnect, and felt like I had to reply to not be rude. To me, text messages are too intimate and should be left out of a service relationship unless given an option beforehand. There may have been a way to opt out; I certainly don't remember opting in.

Hotel itself was nice. Construction right outside my window woke us up daily around 5-6am. The…read morerestaurant has decent food although I asked for a bagel with butter at the exact time it "closed" and the server refused stating they were closed. He then turned around and tended to the 2 full tables still present and ordering. The floor I stayed on smelled like animals also and had a huge blower fan running so maybe a water leak and musty but still rather gross and made my allergies go haywire.

While staff were friendly and the price was right, this hotel was just average…read more First note, it is NOISY. Walls are thin on top of being very close to a helicopter launch, which seemingly went by at all hours of the day. Road noise is also pretty high here. Pillows could use a replacement and if you're over 6 feet tall, you will struggle in the shower. It is close to Pigeon Forge, Gatlinburg, and the Great Smoky Mountains north entrance, so definitely convenient for that.

Do not book here if you need WiFi to connect. Front desk acknowledged some rooms don't have WiFi…read more(even though they give you a WiFi password upon check in.) You don't know if your room will have working WiFi. Our didn't. Front desk said, "ever since the hurricane, it's been spotty...," as to why their WiFi didn't work in my room. Very frustrating.

Ok this is going to be a long one! What I loved about this Margaritaville is location! Decent…read morebreakfast with lots of variety of options scrambled eggs everyday also was the best hotel scrambled eggs I have ever had, bacon and sausage switched, breakfast potatoes everyday was good, waffles everyday, fruit, yogurt and apple, cranberry, orange juices and milk, assortment of breads and bagels. I loved the room layout. The bed & pillows were comfortable! Things I didn't love Indoor pool was cold! I was told it was heated. Yes even in July I expected it to be warm at least! Outdoor pool was warmer!!! It's between 2 busy roads so it's a little loud! We were on the second floor so I felt like if we were higher up, it wouldn't have been a problem. Speaking of the second floor the balcony was enclosed with wood which made it so hot! The other balconies had railings and was open!!! But we did enjoy an early evening dinner out there but had to turn our AC off. Again I feel like if we had a higher floor it wouldn't have been a problem. When we got to the room we were out of the hand wash and moisturizer also it's just a shower.... For the experience it seems like it should have been the rain shower like The Island Hotel! Overall we would consider staying here again!

This is a better than average property. Very clean and very decent breakfast. Parking lot is…read morelocated across the street and is easy to get to off the parkway and included in the room rate. Full hot breakfast is included and is above average for a hotel breakfast. While the team members at the front desk were cordial and professional, one of the ladies in the breakfast area stood out as a great ambassador for the property. She was outgoing, friendly, warm and genuinely worked to take care of all the guests. A young child who was not bro by supervised properly burned his hand on one of the waffle makers. She immediately went to him to check. She got some Aloe Vera for his finger and gave it to his parent/guardian. Always great to meet up with people like her.