Nice hotel. First time I stayed at Homewood Suites and would definitely return to this one. Room…read morewas very clean and spacious, and no issues with the amenities. I used the fitness center which was sufficient. Only issue was the thermostat did not operate properly: at 70° setting it ran all night long, at 71°, it didn't really run. I'll report that to the front desk.

Phenomenal week-long stay from start to finish. Unbelievably clean throughout the hotel. Front desk…read morestaff were professional, efficient, and friendly. Breakfast was solid, was different every day, and was served in a well kept space. Room had a lot of space and was well cleaned every day. Would stay here again with zero hesitation.

Nice hotel - that has large, clean, and modern rooms with built-in night light in bathroom…read more Reasonably priced. Nice breakfast offerings. Generally a hearty breakfast with eggs, sausage, bagels, cereal, and fruit. Great location for sightseeing - easy access to 12/18 (freeway) and to downtown Madison. Would be a 5 for me, except for something they can't control. Many of the rooms face the freeway. Mine was at the end of the hall and close to it. As such, I could hear the noise of cars and trucks regularly.

Great accommodations. Very clean and comfortable hotel. We've stayed here twice, and we really…read morelike it. Did not use the pool. Breakfast is decent. Lots of parking and close to Starbucks and Liberty Station Bar & Grill. Easy on and off freeway.

We stayed here for a family reunion in July 2025. Very belated review, but I wanted to write to…read morethank the staff for great service. Mari Salazar was especially outstanding - always attentive, smiling, and helpful in running the breakfast service. She was alert to our needs and the entire breakfast offerings. Well done!

Stayed here for a work trip. Definitely has all the creature comforts and breakfast built in. With…read morea 3 month old baby, we were put in a room that was spacious and that was far from disturbing other guests (excellent attention to detail!) Went to go use the hot tub and it was stuck at 87 degrees. The nice young man at the front was kind enough to restart it so I could enjoy it, while it took a while to heat up, it was extremely appreciated after a long day at work and caring for an infant. First hot tub in nearly 2 years' I was incredibly grateful! It was a joy to watch the snow fall and have a moment of peace in a relaxed environment. Staff was fantastic, breakfast always hot and delicious, environment clean and tidy, and coffee hot and strong. Will happily stay here again!

I love me some Staybridge. Especially before Covid with the free happy hour; some of the…read morestaybridges' evening had some foods. Large enough kitchenette room. Friendly helpful staff. Easy check-in including early check-in. Free laundry. Easy enough to connect up the Xbox. Overall double A+ plus lol

This is the hotel from hell. I spent over $4,000 staying here because I'm working in Madison for 4…read moreweeks and needed accommodations. The hotel says it's nonsmoking, but the place reeks of marijuana 24/7. The marijuana and cigarette smoke flood in through my bathroom vent, triggering asthma attacks every day and every night. I have throbbing headaches from it, my eyes are constantly watering, and I cannot breathe. I have had to go to the hospital and have maxed-out on medications due to the amount of smoke in my room. I have contacted the front desk a dozen times. Emailed the help relations line every day. I have text-messaged the help line. And although they all know exactly which guest is smoking marijuana- they refuse to do anything about it. They have not offered to move my room or to move his room so I could live somewhere without smoke pouring into the vent. They have refused to offer any compensation or discount or reward for the health problems it's caused me. The help line was very rude when I said I was having asthma attacks and told me they would refund my hospital visit. However after talking to the manager they refuse to pay for any hospital visit caused by their smoke. They refuse to let me terminate my stay early with full refund. I simply do not want to be next to his room so I can breathe at night, but they wont move his room or even upgrade mine to a different one. In addition - my room is filled with stains, mold, and water damage. I am on the third floor and the elevator has been broken the entire duration of my stay - with absolutely no effort to call someone to fix it. The hot tub has been broken the entire duration of my stay - with no effort to fix it. The breakfast says it closes at 9:30am but when i went downstairs at 8:59am they were already closing. The dinner snacks also close a half hour to 45 min early. I would think that after paying $4,000 I would at least be allowed to stay in a room where I'm not having asthma attacks every other night and need to go to the hospital. I cannot believe they won't do a single thing or offer any sort of help or compensation for this situation. At this point i'm going to see if the other guests complaining would like to file a lawsuit, this has been an absolute nightmare. Worst stay of my life - do not come here!!! I honestly feel like this place is hell on earth. Absolutely disgusting.

I recently stayed overnight and it was ok. There was nothing particularly wrong with my stay but…read morethe property is kinda rundown. I checked in around 10-10:30 pm and it went pretty smoothly. The clerk wasn't very friendly but also wasn't rude. Just the weird neutral gen whatever attitude. I'm sure he didn't want to be there. The room was on the top floor but throughout the hotel, you could tell there was an obvious problem with water damage. Our floors hallway as well as several other floors hallways had fans set up directed at the carpet. The carpet itself was bunched up in the middle. So it wasn't a good impression. The room itself was decent. The bathroom was good sized and had everything I needed. The room itself was good sized and the bed was relatively comfortable. Everything seemed clean but there was still some dust. You could also see obvious signs of water damage on the ceiling near the windows. My only other concern is that it appeared that someone was using our room to camp out in. When we arrived the lights were on in the room and the tv was on and playing Jaws. I thought it was pretty odd because usually everything is turned off. Check out was smooth and met with the same unenthusiastic attitude by another clerk. For one night in a king room I paid a total of $114.11. Price was decent for the room. They do allow pets so I'm sure that's part of the reason why it's a bit run down. I would maybe stay here in the future. I'd probably see if there was a different holiday inn nearby before I'd stay here. And if it was for more than a night, probably not. For a night stay, it's fine. They definitely need to fix the water issue though.

New manager this year and it's not good. I stayed here for almost a month in 2022. From 2024 until…read moretoday, I had stayed here another few dozen nights. In Feb of this year, it was ok. Not great, not bad. It was a reasonable value. In May, a completely new staff. New guy who calls himself the general manager. He's not a good manager. I had a reservation to stay here tonight. When I checked in, the GM was at the front desk. He confirmed my name. I handed him my credit card. Next think, he charged me $415, and I was expecting $280. He billed me for the wrong rate. He said he would refund me when I checked out on Friday. I told him that was not acceptable. He said he could start over, by giving me a refund, and re-billing me. Then he added that the $415 charge would stay on my card for a while. I told him that wasn't acceptable. We went back and forth. I told him that I just wanted to cancel everything and leave. He said fine, but the $415 would stay on my card for a while. I told him that wasn't right, so I would call the bank and tell them it was a fraud charge. The manager asked me not to dispute the charge. I asked him to explain why I should pay $415 for something that was supposed to be $280, and why I should lend the hotel $415 for a week. The manager agreed to cancel the reservation. But, he said, "The $415 will stay on your balance for a week." I left to call my credit card. It took a few minutes, and then when I looked at my bank statement, the $415 was already credited back. On my way out I was going to use the men's room but it reeked of urine. Ten minutes later, I was at the hotel next door. Better rate, and much better room.

I stayed here a couple nights while on a work trip. Even though there was a line with only one…read moreemployee, checking in was fairly swift. Because the room was booked and paid in advance by my employer, she asked for my last name and driver's license. It's a large room. What I didn't like were all the insects in the room, congregated on the windows and curtains mostly. Flies and lady bugs, more than half a dozen. Some were dead. I like lady bugs, I felt sorry for them, but I couldn't find out how they got in or how to get them out. One was even on the bed comforter. That's the part that lowers my score. At least clean up the dead ones. Aside from the flying insects, the suite reminds me of a studio apartment. It has a king size bed; a sectional couch with a couple foot stools; a flat screen on top of a dresser; desk; and kitchenette. The kitchenette consists of a full size refrigerator; dishwasher; large microwave; countertop stove; coffee maker; and toaster. The kitchen cabinets are filled with ceramic plates; ceramic bowls; wine glasses; glass cups; ceramic mugs; mixing bowls; a glass measuring cup; and salt and pepper in glass shakers. There are even metal utensils in the drawers. All the makings of a home away from home. There's plenty of parking behind the building. When it's quiet, you can see and faintly hear the highway in the background. I rented a car, but the hotel offers shuttle service. There's a book where you write down your room number. The shuttle picks you up and drives you to posted locations.

Staybridge Suits is a very nice and well designed hotel. There's a lot of positive things I can say…read moreabout this hotel. But, there are also some negative aspects. I'll speak about the positive ones first. Then, I will get to the not so ideal elements. As anybody who's ever stayed at one of the IHG Hotel Suites locations understands, this hotel is made up around the fact that it's a place to live, more than just stay. Meaning, each room, or suites as they call them, comes complete with a large refrigerator, a small stove, a microwave, and all of the cooking utensils: glasses, dishes, silverware, and all of that kind of stuff you would need to create a great meal. Personally, I did not stay at this hotel for that reason. Nor have I ever stayed at a hotel with plans to make my own meals. But, particularly for families, and people who are undercover chefs, this place could be a great place to stay and create an excellent hotel room dining experience. Other than just the culinary focus of the rooms, in this hotel the rooms are very large, very well designed, and they have all the expected necessities that you may want. They have large drawers, so you can put all your stuff in them, a very nice closet, and, of course, a large expanse of bathroom. All of these elements, at this hotel, was All Good. No complaints. The problem I have with this hotel, and it is a big one, is that when I checked into my room, there was a massive amount of flies flying around. Plus, there was a number of ladybugs. It was kind of like a horror movie. I checked... I tried to open the windows, but there's absolutely no way to let those flies out. So, I have no idea how they got in there. My guess, and it is only a guess, is that someone must've opened the lower windows, that have an opening crank on them, to let some natural air in the room, and taken off the screens to clean them or something. Because that's the only way I could see that amount of flies and ladybugs could've gotten in. Now ladybugs, I have no problem with. Flies, on the other hand, nobody wants those things flying around in your room, particularly at night. I had to personally kill at least eight of them, just to stop them from swarming the room. This is completely unacceptable! I believe anybody would have the same reaction to this. Again, I don't know how they got in there, but I do know they were in there. And, I do know I was the one who had to kill them. Unacceptable, unacceptable, unacceptable!!! If it wasn't for that that, I would've given this hotel a much higher rating. The management of this hotel really needs to look into what their staff is doing, and manage them much more precisely. Because I'm sure any guest would've had the same reaction as I did. I will say that on the second night, the housekeeping staff did clean up the dead flies from the windowsill, and the remaining ladybugs. But, as I think we all understand, I should not have had to deal with the flies and the ladybugs upon my arrival on the first night. Other than that, and hopefully you don't have flies flying around in your room, this is an okay hotel to stay at. Yes, it is a bit noisy. I do know that they have tried to keep it more quiet by putting in thick glass and sound damping drapes, but in the later afternoon and into the evening, and especially in the early morning, you do get a lot of street noise. Just FYI. Overall, that's the story. Make of it what you will.

First and foremost we start with the bullet hole in the rooms window…read more That was not the most concerning and disgusting part, the one bed had blood on the sheets and apparently was not cleaned. The staff did not really address both of these issues immediately and mgmt neither.

This was our first time staying at this location of Country Inn & Suites, we have previously stayed…read moreat their other location in Madison. We were very happy with the accommodations. The staff were very professional and friendly, the rooms were very spacious and very clean. Linen and towels were fresh and the room smelled very fresh, they must use great cleaning products. The beds were very comfortable, and the hotel in general was very quiet, even though they had a lot of people staying there while we were there. The free breakfast was very good, and a lot of variety, including hot and cold foods, cereals, bagels, yogurt, and the coffee was very good. My only complaints are, the pool water was freezing, obviously not heated, since it seemed that no one ever used it. And the Hot Tub was a big disappointment, I was looking forward to using it, but saw there was a bunch of black dirt at the bottom of the hot tub, looked like it had not been cleaned in a very long time. Big health hazard there! I still gave this motel 4 stars because of the many positives this motel had like great rooms, staff and breakfast, but the pool and hot tub need staff attention.

I was pleasantly surprised with the Lowell Center. We stayed at Lowell during Spring Parents week…read more Lowell is in a great location, close to University, activities, lakefront and State St. Very affordable. We did opt in for parking so we did not have to worry about meters. Word to the wise, the parking lot is a couple blocks away. Our room was immaculate, modern and organized. Not a large room but not small either. Linens were quality. Room was quiet. TV was functional with cable. Loved the in room Keurig. Bathroom was big, lots of towels, Bath and Body Works lotions, soaps and shampoos. Takes a minute or two for hot water to get up to the sixth floor, but it will get there. Ironing board was hiding in the closet. Lowell has other mentionable amenities. The pool is large and clean. There are computers in the lobby if you need one. So happy to find some much needed afternoon coffee in the lobby right when I needed it. The breakfast buffet was ample; better than a Holiday Inn. Cereals, yogurts, cut fruit, bananas, apples, waffle makers, bagels, toasters, sausages, eggs to order, coffee, juices, teas and probably some other stuff too. Would for sure stay here again.

Comfortable atmosphere, great location to UW campus and downtown Madison. Quiet hotel but very…read moreclose to all the action. Call for confirmation on amenities. The pool has been closed for the entire visit but there was no indication when booking and the website was never updated to let guests know. The staff is extremely polite and helpful.