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    Comfort Systems

    4.5 (2 reviews)
    Closed 8:00 am - 4:00 pm

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    Constellation Home

    Constellation Home

    (262 reviews)

    We had a new HVAC system installed in June; by March of the following year it had already failed…read more We scheduled a technician that was supposed to arrive between 12-5; he arrived at 6:15. Two hours later he still had not fixed the problem and said he was going to need a senior technician. The next day we called and they said they would send someone between 12-5, but again they could not give us a more defined window of time or even let us know if we were near the beginning or end of the route. This time we waited til almost 7pm for them to arrive. After working for an hour they decided they needed to order a part. ETA unknown, I will say that they have been responsive hence two stars rather than one. Otherwise not a great experience.

    Purchased the warranty and filed a claim for my refrigerator. Tech came out, said he couldn't…read moresource the part and it needed to be replaced. Within 30 secs I located the part for sale online at numerous outlets after demanding the part number. Tech refused, and left. After I finished working (from home) I realized the tech left all of my frozen food on the floor. New tech comes out with replacement parts after weeks of arguing with management. The initial diagnosis was incorrect. All of my newly purchased food went bad. New tech orders correct parts. Comes out two more times and eventually fixes it. I try to cancel after the poor experience and I am told I was locked into a contract and cannot get out. They bully me into a $300 buy out. After an entire year, I speak to a manager on the phone who admits it was all wrong, yet gives me only $100 of the $300 back. From top down, this company is full of crooks.

    Cool On Mechanical - When we're on the road

    Cool On Mechanical

    (16 reviews)

    Our AC went out on the afternoon of July 1. Ricardo responded that evening and came by our place…read more He sent an estimate to replace the system the next morning. He ordered equipment that day, pulled our old equipment out the next day, and installed the new system on the July 4 holiday. His estimate was reasonable, the equipment he selected was appropriate, he moved quickly, and he delivered on a holiday. He'll be my first call for future HVAC work.

    Ricardo and his team should be teaching the class on customer service. He's an perfect example how…read moresmall family-owned businesses can outcompete larger organizations. This man will hustle and break his back to earn your business and build a relationship with his customers. He takes pride in his work. I cannot recommend this place enough. On a Friday afternoon, I reached out to ~5-7 vendors to assess a broken HVAC in a DC condo. Ricardo was able to come out IMMEDIATELY at 8PM on a Friday night. He did a quick dusting of the unit which hadn't been serviced in a while and even went to the roof as a part of his diagnosis. After sticking around for a couple hours trying to find the source of the problem, I was mentally preparing myself to pay a diagnosis and service fee, but there was no such thing. What signaled to me Ricardo was top notch was the fact that this man lives in Baltimore, easily a 50-minute commute from where I was in DC. He didn't leave until I was satisfied with his work until 930PM on a FRIDAY night. This type of service is difficult if not impossible to find. Ricardo patiently explained what the problem was, why I wouldn't have working AC after he would leave, and what my options were. He was very transparent with pricing, sent over a couple of quotes, and laid out what install schedules would look like depending on which manufacturer I went with. He and his team came in Tuesday and the install lasted about 7 hours. Fully working AC in less than 2 business days at a reasonable and competitive price. You cannot beat that.

    Comfort Systems - hvac - Updated May 2026

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