My immobile husband was here for 2 months and it was the best of the three nursing homes/skilled…read morenursing facilities that we had been to in the Houston area.in the last 8 monhts. The food was excellent, facility super clean, Rehab therapists excellent and overall care good. We did have some challenges with my husband's demanding care at first but overtime we worked it our with the caring Director of Nursing Annie and amazing new Executive Director Michael. There were so many positives at Brazo Towers that I recommend it. The care of a stroke patient such as my husband is very difficult and necessitates a very active family advocate all the time. We were very disappointed in the lack of patient activities. Although a vigorous monthly calendar was posted very little activities occurred during my husband's stay. When we were leaving we saw indication regarding possible improvement in that area as well.

Had the horrible misfortune meeting social worker Kathleen Kuznicki, about a week ago and then…read moreagain yesterday. Thought maybe she was just having a bad day but unfortunately she was just as unpleasant yesterday as she was last week. Very condescending and horrible bedside manner, if this place has any others like her I would NOT recommended having your loved ones stay here.

Extended care center very good highly recommended nursing care and PT/OT VERY GOOD. Social worker…read morehelpful to fam as well

Just a wonderful place for our mom. The people that work here are so caring and attentive. The…read morefacility is maintained beautifully. Clarewood House is a treasure.

My husband was admitted to this facility post open heart surgery. From the first night, his 14 day…read morestay was unpleasant. The first night, he slept on a bed that squeaked when the mattress moved and had a sheet on it that didn't fit so it kept coming off. To top it off, the room's air conditioner wasn't working. It was hot as hell! Maintenance had to come in and blow down the line! WHY WASN'T THIS TAKEN CARE OF BEFOREHAND?!?!?! So of course, our first impression of this place was in the negative BIGLY at this point!! When he arrived, there were NO MEDICATIONS FOR HIM!! He was admitted on a Friday and his medications didn't arrived until SUNDAY!! This caused him to go over 24 hours without medications!! As the days passed by, we both noticed there was a medication that wasn't being given. Ironically, one of the nurses told us that they took that same medication....what?!?! And so we get home with the leftover medications given at discharge and there was ABSOLUTELY NONE OF THAT PARTICULAR MEDICATION!!! There wasn't even a medication card from the pharmacy for that medication!! If he didn't receive medication for 2 days and medication ordered was for a minimum of 14 days and there were at least 2-3 days missed of this medication, there should've been leftovers of this one particular medication, right?!?! There were 2 other medications that the dosage was changed 5 days after his admittance. There was no leftovers of the old dosage....NONE!!!! Then one of those medications had directions from the pharmacy that at least 3 nurses misinterrupted!! It came down to a nurse having to call the pharmacy for clarity!! Now let's talk about discharge..... I spoke with the social worker on Tuesday, May 25th about the process of discharge. Because we lived out of town from Houston, I knew the coordination of medication prescriptions had to be precise. So he told me to get him the pharmacy where we wanted the prescriptions "called in"...we all know that dr's don't call in prescriptions these days...but his words were: if I don't get with you tomorrow (Wed May 26th) you find me!! He told me "as soon as you get me the pharmacy, the prescriptions will be called in". So Wednesday morning, I sat in the main sitting area and finally saw him come out of his office area and HANDED HIM A PIECE OF PAPER WITH: 1) pharmacy 2) request for order for a walker to be sent to the facility bc I knew our home address was out of the range of any equipment business in Houston 3) request for records from my husband's stay bc he's on long term disability and needs those! I knew that as soon as meds were submitted to the pharmacy, I would get a text from the pharmacy. I waited the rest of Wednesday. I waited all day Thursday. Every time I saw the social worker, I'd ask him what the status was. His words were always "I'm taking care of it". And then there's the "hospitality" person...young girl who talked to us like we were teenagers using all of her Gen Z dialogue. Always said she'd take care of things LOL. She's as useless as the social worker. Thursday, husband had a follow up with his surgeon at 9:45am. We didn't get back to the facility until about 12:30 bc of the lengthy appointment. About 30minutes after we got back, social worker comes to our room and tells me he LOST THE PAPER I GAVE HIM!!! I told him I knew he'd do that. He asked why and I said because when I gave it to him, he was with 2 other people and he took it and put it somewhere on his body!! So everything that was written on it was either not done or done incorrectly. The order for the walker had our home address. The equipment business only had our home address so they couldn't fulfill the order and CANCELED THE ORDER!! The social worker was holding of the hand of another patient being admitted, something we saw nothing of, and kept telling me he couldn't take care of this issue at the moment. Said he'd messaged the equipment business. Little did he know that I had contacted the business and they said he to submit a new order!! All the while he'd told us this order was submitted on Wednesday....LIES, LIES, LIES. On the morning of discharge, we still had no walker delivered. As of this writing, the order still shows it's not been delivered so I canceled both orders. I can't stomach incompetence. All they have to do is DO THEIR JOB!! Nurses aren't comprehending medication orders. Social worker can't multi-task. Hospitality girl gives hope of nothing. Therapy wasn't too bad, even though he didn't get the "5 days a week" they said would happen. Before we left the hospital, I was visited by a sales rep who told me "we'll feed you" when I asked about staying with him. The day before his discharge, I got a visit from a dietary person who wanted me to pay $360! The only good thing I have to say is that I was able to stay with my husband. I hope he never has to be in a SNF again but if he does, it won't be this one!!!

I am still haunted by the level of care I received during my two months at the Buckingham. I opted…read moreto go there for recovery and physical therapy after a serious automobile injury. What I did not realize was that skilled nursing and rehab are housed within the same facility, and the majority of patients are fragile elderly who actually live there full time. Most do not ever leave their beds, let alone their rooms. I felt completely alone--no one to talk to and the few wretched "activities" poorly organized, staffed and attended. The facility is indeed attractive and well maintained with pleasant common areas and dining room (90% empty at meal times). My room was very nice, with two large windows that overlooked greenery. The food was decent and occasionally quite good. With the exception of an excellent PT staff, the quality of care was sub-par and I fear the same as almost all these places. I did, however, expect more. When admitted I was not greeted by admissions staff or given any indication how the facility was run. It was several days before PT was initiated. The nursing staff consists of one nurse on duty at any one time for half a floor. The number of aides varies depending on how many patients are filling rooms. At the worst of times there was only one per half floor, approximately 30 rooms. It was not unusual to wait an hour for help out of bed. As soon as I was well enough to start doing things for myself, I was completely ignored-- bed unmade unless I made it myself, sheets not changed. When asking a medical question of a nurse I often got the reply, "I don't know; I'm only a nurse". One nurse was green as grass, another freely admitted she wished she wasn't there and knew she was treating her patients accordingly. Nurses and aides would talk on their personal cell phones or listen to broadcasts on them while working. The "doctor" was a medical professional who made rounds once a week with a perfunctory, "So how are we doing today?". The nurse practitioner visited twice a week and was on call the other times. Any of my queries had to go through her. While she was empathetic I found it hard to put faith in her diagnoses. There were mistakes made with medications. Instructions for cleaning wounds were not followed. My blood pressure was running high for a month before I figured out I was not being given my blood pressure medication. Worst of all was being woken up at 5 AM to have my vitals checked "to make sure you are not dead", to be followed shortly thereafter by an aide turning the lights full on to empty wastebaskets before her shift ended. Meals brought to the room were at 7:30, 11:30 and 4:30 and almost always cold. You were expected to be in bed at 8PM so the carousing in the common areas could begin--laughing and talking among the aides and nurses with complete disregard for sleeping patients. I also had the misfortune of being right above the generator. When that kicked in (at the slightest flicker of power) the noise was horrific. In conclusion I will repeat that PT, although only one hour a day Monday-Friday, was stellar, with the PT staff actually helping beyond their jobs (to get the tv fixed, the heater fixed, socks that fit, etc.). They put together the walker I ordered and altogether helped me get out of the Buckingham as soon as was possible!

Just moved my brother there in March. He is so happy there. Mary is wonderful.read more

Have lived here 6 months. Great experience! The awesome manager lives here and is very responsive…read more If you're looking for a quiet (no children!), gated (very safe), nice apartment (some remodeled w/granite counters etc) where you open your front door to a courtyard with trees instead of a stinky hallway, has front door trash pickup 2x/week, utilities included, a clean pool, laundry centers that are never busy, well maintained property, friendly neighbors, 1x/mo free breakfast & dinner, and is next door to a beautiful park with walking trail, get in touch with Mary Jewel Drinkard the manager. (tell her #124 sent you) It's not all retired people, there are younger adults + entrepreneurs & professionals of all ages. Ideal Spring Branch location near everything. Seriously you can pay a lot more for a newer "luxury" place or move here and afford an extra vacation every year.

When you are searching for an assisted living or memory care location for your loved one, trust me…read moreNOT ALL are the same and sadly many will promise things they cannot and do not deliver! We are so lucky to have found The Abbey at Westminster Place. While some may say it is too pricy or only consider price when looking that the care is all the same. THAT IS SO FAR FROM WHAT I HAVE EXPERIENCED PREVIOUSLY!!! The Abbey is worth every penny! So far, I visit my father with a smile each day rather than worrying what "problem" or lack of care I would discover. The Abbey follows follow protocols, are professional and compassionate, are willing to work with family members to address requests or concerns, have safety procedures in place to ensure your loved ones safety, kind staff who truly enjoy working there (that is hard to find), and most of all acknowledges when the ball was dropped and willing to make changes when necessary. Tameka (Wellness Director) truly listens to your concerns and requests and creates a care plan to best assist your loved one. If you a concern, she is quick to investigate and get back to you. Rukayat (AL Director) is truly compassionate and is so kind during her assessment of your loved one. While she needs to do an assessment to recommend the best fit for your loved one, she does NOT demoralize your loved one! Jill and Norma (Activities Directors) put together a wonderful calendar of events that my father truly enjoys! Raquel (Move In Coordinator) assisted me throughout the move in process and followed through after to make sure everything needed was completed. Ashley (front desk receptionist) allows greets me with a smile and ready to answer my questions and get me answers as I learn the ropes. No place is perfect but The Abbey checks so many boxes which were not provided at our previous location. Most of all, both my father and I enjoy just being part of this community! The level of activities and healthy yummy food here at The Abbey is amazing!!! Each activity I have been to, I see the staff engaging with the residents and the staff leading the activity excited to be there and offer this for the residents! My dad's bubbly spirit has returned after moving to The Abbey! The care staff whom I have seen are ready to help you and point you in the right direction if they cannot. They truly enjoy their job and helping their residents! The administration attend many events and know the residents. The are professional and polite. Sadly many assisted living and memory care facilities take advantage of the elderly who are the most vulnerable and silence their voice or twist events and then blame on the residents lack of memory! Remember most of all, no location is perfect but what I have seen in these past weeks, The Abbey at Westminster Place is BY FAR superior and I look forward to attending the activities which truly occur when they are stated and well attended. The residents I have met so far at The Abbey, greet me with a smile and often ask me to join them or sit down and chat with them. They truly look happy. If you are need for an independent, assisted living or memory care facility, please consider contacting The Abbey at Westminster Place. Renee will be happy to give you a tour and answer your questions.

Making the decision to leave your home and go to somewhere that has the environment and amenities…read moreyou need is no small thing. Selecting The Abbey at Westminster in Houston was a wonderful choice for me. Although you may not be in this area, look at the description of this place for comparison wherever u are. There are several layouts here. I chose one bedroom with 1 & 1/2 baths. Closet is huge. Living area while not what I used to have is lovely and ample. Food that is always an issue is wonderful. There are choices for all meals, substitutions are available, special dietary needs are accommodated and Chef will work with anyone. T he only drawback is that you are likely to gain a bit of weight mostly because the desserts are fantastic. One of the things that mattered to me was how to maintain my physical shape at my age. The exercise choices are unbelievable and will suit whatever you need. There is also Hydrotherapy included in the monthly rent. It's rare to have it and helps me so much. You will have to look up what it is. The moving in process has been as good as it can be. Staff have been so accommodating in this very difficult process. Also, must mention that the other residents here have been kind and welcoming. They all seem to relate to how hard it is to make such an enormous change in these later years. Good luck to whoever is reading this. Life can still be good!

We have been Erickson priority list members for two years and have spent a considerable amount of…read moretime at Eagles Trace prior to our planned move into Hummingbird Square. Our experience has been a solid 10 with every aspect of the community, and we wouldn't necessarily qualify as easy to please. The grounds and buildings are immaculate, staff in all areas are friendly and accommodating, and the food in all dining venues is consistently restaurant quality with incredible variety. Residents are genuinely enjoying their retirement here and there is a relaxed, friendly culture. There is an impressive range of activities, classes, interest groups and entertainment. Having spent a 40-yr career in healthcare, I asked to tour the assisted living, memory care and skilled nursing units. All reflected high quality care in immaculately clean, homelike surroundings. As long term care goes, this is as good as it gets (as a former nursing home administrator and director of nursing service, I'm in a position to assess this accurately). We researched life plan communities for several yrs and are satisfied that we made the best choice, as more than 20k other Erickson residents have done across the US.

They don't care what the residents want. They just say WE'll LOOK INTO IT. THE food is ALWAYS cold…read moreand they have lots of bed bugs I fell out of bed once and it took them 2 hours to get me off the bedroom floor

Very unprofessional and disorganized business. It's even more worrisome because it has your - or…read moreyour loved one's - health insurance and other intimate information. So when my sister texted me they contacted her, I called them back and was very blunt and up front. Information had not been updated and changed and I should be the first contact. Dad moved with me and the past weeks had been chaotic as appts were made and my phone was binging and zinging and singing as duplicates of calls and texts were being exchanged. Debbie said she understood. She would have the Occupational Therapist and the RN contact me to schedule. At least that went smoothly. But OT was once a week. She'll be back next week. ... Hope her assessment was good - but I still cringed. Home Health Care was selected because 76 year old dad was in a hospital bed for 2 weeks. But the same ones don't stay committed to the care. PT contacted Sis Because bing-zing-eek! until I was added to the mix. It's a good thing this isn't a TRUE HIPAA violation, right? Glad it's family and not ex wives or girlfriends, since information isn't updated in the SAME COMPANY. Oh. So an RN is coming Friday. I explain dad's INR is low and we really need to make sure we check it. I also explained some medicine changes and his PCP's concern to monitor his vitals as we endure his safety. RN calls AFTER she left with Dad's INR. Which was far from therapeutic, as ANY RN would know. They tend to want to schedule the day before. I don't understand, since it's preapproved by Doctor orders. Nothing has been consistent. No RN visit the following week. Actually, only one person came all week and PT was supposed to be three times .... no one even called this week. Whether it's your loved one or someone you know, don't use this service. It's my first personal experience with home health care but they truly suck. Their scores were high on the documents provided. I'm definitely getting in touch with medicare. I don't know what an Aiden score is, but I'll reach out to them. From what I hear, their coordinator had helped the company immensely, then left. I think he was the driving force because it's a putter now.

When a retired registered nurse uses Post-Health to recover from knee surgery and loves the quality…read moreof nurses & therapists it's a good day! The mother of my previous boss healed well and relatively quickly after seeing Post-Health for 8 weeks. Her 2 neighbors tried using Post-Health after seeing her results but couldn't due to the limited nature of their managed care plans.

Beautiful Luxury Home Apartments. Very beautiful to see. There is so much to enjoy living here…read more Kimberly Lantz was a terrific host that showed me around. We had lunch on the top floor with a gorgeous view of the city from every angle. The food was delicious. Kim even checked on me after the storm. Ten stars.

Excellent food & upscale retirement /memory care. Good location & cannot find a more luxurious…read moresetting.

A wonderful community to live in. My mother enjoyed it very much. She made lots of friends. And she…read morewas independent in her own apartment. I can't say enough good things about Oak Park retirement community.

A super place to live, eat & entertainment. A great place to retire & make new friends!read more

Houston Hospice - Diamond Team, lasted a week before I had to fire them and find another hospice…read morethat could provide end of life care for my mother. To begin, their intake nurses are rough, belligerent and detached. The lady we got could care less about my mother, she just wanted to do the minimum and get out. Not a single commitment was upheld, not one. We called for support and help four times in the first week and the average time to hear back from someone was two hours, then another two hours for a nurse to arrive. So if you have an emergency, just call the ambulance and have the hospital take care of it, it's faster, and your loved one will suffer less. Now, as a result of me firing them, they became hostile, threatened to make me pay for equipment they left behind and failed to retrieve. They never took into consideration that my mom had died and their employees, having missed the appointment to pick up the equipment, lied and said a dead woman was preventing them from getting it. We choose to go with another company who was hands down better suited for caring for end of life patients. Houston Hospice is a money game, you are a dollar sign, if you are cool with that, then use them.

Complete bait-and-switch. The admissions representative sold us on services and timing that simply…read moredid not happen. When my mother was discharged home, we were told her equipment would be delivered the day before discharge. That did not happen. We were also told a hospice nurse would be at the house waiting to assess her when she arrived home. That also did not happen. I had to call multiple times just to find out where the equipment was and when a nurse would arrive. We then learned she had not even been fully admitted yet. It took several days to sort everything out during a very stressful time. One nurse who came out did not appear to know how to use the oxygen equipment. A week into hospice care, we still had not seen a nurse aide and again had to call to ask what was going on. The organization has felt extremely disorganized from the start. Communication between admissions and the clinical team does not appear coordinated, and the promises made to our family were not followed through. Most concerning, the nurse assigned to care for my dying parent has spent significant time on her phone during visits rather than focused on patient care. This has been incredibly disappointing during one of the hardest times for our family. Families considering hospice should ask detailed questions and verify exactly what services will actually be provided and when.