Have been continuously calling for over 1 month asking for help with a safe…read more No response other than we have been really busy. Asked if I should contact someone else and was told that I should feel free todo so.

Matt and team was friendly and knowledgeable. They promptly resolved the issue with my lock. They…read morepatiently took the time to explain what to be careful of. Highly recommend.

The owner is rude,came to pick up a part and he would not get off the phone!…read moreDo not recommend!

David gave me an option without having to come to showroom. He matched price…read more Told him I'd rather do business with local folks. He appreciated that. I told him what I wanted and price range.didn't get what I thought I wanted, but better company and his expertise made all the difference. Thanks David, will see you soon.

Bob came to my house got me into my car and made me a key at…read more5:30 AM. Who does that? Well Bob does. Great price and a good guy to talk to.

Do not trust this guy with your key needs. He works out of his van and advertises out of the state…read morebut gives a Massachusetts residence and has a different name as Larry,. answer. I had a couple keys made and ever since then I had issues surround my environment. This guy needs to move out of the state where he can buy another place with a useable barn. He walks onto peoples property unannounced and always holding on to a conversation with whomever he is on the phone with. He brags that he is one of the last 3 chaps. What exactly is that? Stay off private properties and respect others boundaries. He gives his daughter a hard time to go out of her way to be different and do crazy things like shave half her hair off. This guy is coocoo. No stars even though it makes you choose 1. This guy is overrated by people that do not really know him.

MassBay Lock and Key was responsive,prompt, efficient, and I would absolutely use them again…read more After reading several positive reviews, I called and Andre immediately picked up. I explained my doorknob/lock issue and Andre asked when was I available for him to stop by. I said whenever, and he said he'd arrive within the hour, which he did. He diagnosed the issue (I needed to replace the knob while keeping the lock intact for our key), showed me a better quality knob he had in his vehicle, priced it out for me to okay, and had the work done in 45 minutes. He showed me what he had done, walked me through the workings of the new knob, I paid him (reasonably priced), and he was on his way, but not before saying to call him if I had any questions or issues. Highly recommend!

Good communication - easy to work with - and my lock looks and works amazing. He explained…read moreeverything so thoroughly and made sure I was comfortable with the new lock before leaving. I would use them again without hesitation.

We needed 5 doors re-keyed. Eli quickly provided an accurate quote at a very reasonable price. The…read morecommunication back and forth was quick and he set clear expectations on scheduling the service and how long it would take. I'd highly recommend Mr. Locksmith to anyone looking!

We called Eli for advice on an old door locl/knob that has broken multiple times over the last few…read moreyears. Another locksmith has replaced the lock multiple times, but they just end up failing. Eli reviewed our images and listened to the history, and offered multiple, honest solutions to our situation. We are going to replace the door, so didn't need his services but he will be our go to locksmith for any needs in the future. 100% recommend!

Lifesaver!!! We called and within 30 minutes the wonderful locksmith came to our rescue. Very…read moreresponsive, professional, and kind .

Evan at Bennett was quick to replace a malfunctioning lock on our front door during a cold winter…read moremorning. He even found the model I wanted and installed it with manual tools so as not to wake a sleeping baby. I would definitely rely on their services again.

I had Ace come to my home a couple of months ago to re-key two doorknobs. After they left, one of…read morethe doorknobs would catch occasionally and not open even though it wasn't locked. I lived with it for a while as it would open after jiggling it a little. Recently, it got worse, so I called Ace to come and look at it. When the tech got here, he said they "don't fix that" but he could replace it the doorknob. He was here for maybe a half hour total and installed a new $40 doorknob. I was charged $307 dollars. Apparently, I was charged $90 just for the guy to drive here and $175/hr (one our minimum). I found this to be absolutely outrageous, especially given the fact that I didn't have a problem until Ace re-keyed my locks. I will never use them again and I strongly suggest that you don't either. It's no wonder people can't afford to live when business screw people like this. Disgusting.

This locksmith is SUPER, their keys always fit whatever I am trying to duplicate. They are most…read morehelpful, I live in Boston and don't mind traveling out to Norwood to have them complete my work. I have bought small safe's from them, they are so helpful and I would not go anywhere else for keys or any item they carry. They are the best, you can't beat perfection! The owner is pleasant and the folks that work there are happy to help with your questions. They are great! Lucinda M. De Patto, Roslindale (Boston) This outfit is a 10 PLUS!