I was on a weeklong odyssey to get keys cut. Other hardware stores, ace or otherwise, either…read morerefused to cut my difficult key or couldn't make a copy that would work. "Slim" here made a working copy which then could be copied again, some of which worked. I don't know why this key was so meddlesome but the employees here took on a difficult task and helped me out until it was complete. Customer service is what makes a hardware store, so I can confidently say, having been to about a dozen of them over the last 13 years, this is the best in the area.

A wonderful experience!…read more Was headed to meet friends and stopped by to get some paint supplies, screws, and a few other things I needed. Incredible service from each and every employee, including giving me a price discount I didn't know was running. I do a fair amount of DIY stuff, normally going to Home Depot or Lowes. Needless to say, I'll be coming here more often. Love the hometown feel!

Items in the store are marked up significantly, likely because of the pricey rent on 14th St and…read morebecause they can overcharge folks who live on that street who pay $2500/month for studio apartments. The employee at the front of the store was sharp and unfriendly and asked in a gruff tone how he could help us, as if we were bothering him.

5 stars for Marvin upstairs in the hardware department…read more Each time I visit looking for a solution, part or piece of hardware, Marvin always delivers! The store overall is very well stocked and prices seem reasonable. I'm a fan of Marvin's Hardware...um, I mean Logan Hardware, lol. 5 stars

I am building some home made closets for the rooms in our house, and I needed a couple of screws…read moreand brackets. The traditional big box hardware store is mikes and mikes away, and asking for help at those places has always been hit or miss. This Ace hardware store is located right in the center of town, and it is definitely a well sticked and a full service hardware store. Their prices may be a little higher but the convenience factor far outweighs the additionally cost. I was helped immediately by an awesome employee, and he directed me to the exact section that had closet brackets, and then he directed me to where the small screws were located. I was surprised to see their extensive paint section, and they even have Christmas gear already on display. I really do appreciate the personalized attention from the folks who work here.

Scott was AWESOME! I…read morereluctantly went to my local Ace. I've had unpleasant customer service experiences in the past, but it's cold and I didn't feel like driving to Lowe's. Scott approached me to inquire if I needed assistance and proceeded to make excellent recommendations for my project! When he noticed I purchased some polyurethane, the recommended I let him shake it up in case it'd been sitting for a while. I hadn't considered that and appreciated the suggestion. Excellent shopping experience!

The 5-inch door latch on my 70-year-old house broke. I searched several stores but couldn't find a…read morereplacement. As soon as I entered the store, an employee asked if I needed help. Mr. Al quickly found the exact replacement part I needed. Replacing the latch solved the problem and saved me a lot of money. The staff is knowledgeable, professional, and always provides excellent service and expert advice.

The service is amazing. My Subaru key fob battery was very low, but the Gods were kind enough to…read moreallow me to drive from Poolesville where I had been, to Strosniders in Bethesda, Unfortunately, the folks I called first at ASAP Locksmith were MIA, after 2 calls, and telling me to keep my phone close because someone would be calling me immediately. Stosniders in Bethesda was so welcoming. It is simply their culture. They are happy and totally professional. The total for a battery replacement charge, $5, plus the 2 pk I purchased, came to, $15.59. Money well spent!

Endless hours on the phone and nobody freaking answers. All the message says is: try our text…read moreservices... and nobody replies either! As a contractor. This is infuriating because I'm losing money and time to get simple pricing. Their website has no price... but good luck calling or texting

Great selection and always friendly, educated and experienced employees…read more Wish they had a few more locations especially in North East DC area.

Went to filll up my propane tank $20 refill and they were…read morevery organized. Paid, dropped off the tank my a fence and a nice man filled it up shortly after.

So it's my first time here wanting to fill a brand new 30 pound propane tank. Jose carried it in,…read more filled it up, and re-delivered it back to my car over 50 pounds. Also thank you for being $10 cheaper than rentals unlimited (they wanted 42$) $32 at N&S to fill a brand new 30lbs. Thank you Jose! You guys got a great employee there. Very friendly. Definitely a returning customer. JohnG

This is a slightly mixed review. On 7/3/26, I bought an a/c unit online for same day delivery. They…read moreuse Door Dash. The problem is that I kept getting door dash calls because they kept sending multiple drivers to pick up the same order. I called the location and they told me that if it didn't arrive by noon, that I could come pick up another one, which I appreciated. However, my order did arrive shortly after. The customer service I received was pleasant. However, HD needs to fix this delivery issue with Door Dash. They sent 5 ppl to pick up one order. I have no idea which driver actually delivered it. So the original order could have been stolen. I'm not sure if the manager sent it with the last driver or not. We don't have visibility because we order through HD, but the driver is calling the customer asking us to call DD. All of that should be handled without the customer's involvement directly with HD. I didn't choose to deliver through DD.

I don't always feel called to leave a review, but I feel like this service was particularly bad so…read morehere I am. I returned something, and I was told that I could only get store credit. I then tried to purchase something else on that store credit and wasn't able to because apparently the name attached to my gift card was incorrect and you need to verify All gift card purchases with your ID. I approached customer service to tell them to update my name so it's correct- they told me that they're unable to do that- after they screwed it up ten minutes ago. When I voice concerns about being unable to use the gift card online, the employee told me that I wasn't able to use gift cards online which actually seems like she just lied to me. The level of an incompetence, and also the inability to take responsibility for such incompetence is why I have left one star.

This is my review for two fantastic sale representatives in Walmart on Georgia Ave. , named Robeil…read moreand Siyda ( I hope I spelled their name correctly) They both showed great customer service skills, were polite and helpful and went above and beyond to make sure I was satisfied and walk out of Walmart as a happy customer. Robeil is working at the electronics department and Siyda was on the floor organizing it and making sure all is in the pristine condition. KUDOS to both. Walmart you got two great employees , I hope you recognize them for their good work. Walmart itself, that is another story.

This store has shifted in quality and service. Riggs Road is better, because of the pharmacy staff…read more This location is crowded and lacking. The inventory has changed over time. The garage is huge but that increases the chances of crossing paths with a driver in a hurry. The quality is evaporating. There was lots of help on the floor. The employees just were that helpful. The cashier was nice.

Kristen, the Drum Lady of Takoma Park, offers djembe drum classes above the new hardware store…read more I've taken a few drum lessons in other places, but these are downright amazing! Not only is she a real master at this stuff, but she also has fantastic energy. She holds every class with the help of several highly talented musicians on other types of African drums and instruments, making every class extra fun and inspiring. She is patient when newbies struggle and sends podcasts of our lessons afterward so you can practice on your own. You're not just learning the voices of the drum, you'll learn traditional beats and their meaning. Thanks to her assistants, this all takes place accompanied by a delightful foundation of various drums that make her circles come alive.

Kristen is an amazing djembe teacher for students of all levels. I started taking classess with…read moreKristen over a year ago and continue to learn from her each class. She starts with the basics and makes every student feel comfortable in expressing themselves. Class is always fun and educational. She is one of the few djembe teachers who can lead a large class of students at many levels, and maintain control to ensure everyone stays in rhythm.