My goal is to patronize BIPOC businesses and Wheelers Ace is just that. I was able to purchase a grill online to pick up in store. It was available as stated, I was notified in a good amount of time and the pick up process was seamless. They check identification, which I'm happy about, as so many places these days simply take you at your word and don't. With high price items, it is a must. Staff helped to load the item and off we went. I will definitely patronize this location again. read more

A few months ago, we hired Wheeler's Ace Hardware to repaint the front of our house, repair the cracks in the driveway, and add mortar to the bricks. They did a great job repainting the house. However, one area in the driveway recracked the next day, and mortar was not patched adequately. Each time we contacted Rod, we were told someone would return to fix the issues. It's been months, and no one ever returned. read more

I'm reviewing a store I haven't even used yet BECAUSE I have called and had to leave messages on separate extension when you want someone to come out to your house. They don't call back...I called earlier in the year and then again this week (leaving a message). I decided to try again today, but call into the store to ask a few questions in regards to how they work and they ANSWERED the phone while TALKING to a customer. Clothes rustling and all. I'm sitting there saying hellooo... They couldn't get my money if they was the last store on earth and I pray they aren't black owned. I will sit and try and figure it out before I "try" and hire them again. Now (which I don't mind) I'm not even worried about saving a dime if this is the customer service; LOWE'S, HOME DEPOT ANYBODY else, where y'all at? I'm coming for ya because this Ace is NOT the place for your anything. Can I give a 0?? :-/ read more

Wheeler’s Ace Hardware - Name of establishment - Hardware Stores Near Me - Capitol Heights, Maryland

I write this review with much regret for doing business with Wheeler's Ace Hardware. Initially, I reached out to Ace's Hardware to repair my bedroom window screen and patio screen door. I was so impressed with the level of care and professionalism from that job that I began to ask what other services they provide. I began to speak with him about re-caulking my bath tub and fixing my tub spout that had come out from the wall. He took a look at my bathroom and ensured me it was something that can be done and added me to the schedule. Fast forward, Andrew and I believe Stepphon was his name (another tech) arrived to my home on May 15th. They workes for about 2 hours doing the re-caulk and fixing the spout. The work wasn't the neatest but satisfactory. It was better than the broken down caulk from before. Later on that evening, I took a shower and the spout popped out from the wall again. I called the next morning and Mike answered the phone and I explained the issue. He stated he would dispatch Andrew and have him reach out to me. Andrew came over on the 16th of May at 4pm and replaced it with a new spout which took him about 20 minutes. To my fault of being busy, I took his word for it and thanked him for squeezing me in. I went to take a shower about 45 minutes later and noticed that water was leaking around the spout. I said to myself, it's no way he could've missed this. Rushing for work, I took a quick shower because I didn't have time to call him back. To my surprise when I came downstairs, water was leaking in several places in my ceiling. My carpet was wet and there was damage to the ceiling in the exact location of the tub. Not only that, when I showered my tub was filling up with water as if it was stopped up. I honestly believe that they rinsed some of the debris down my drain. Total disregard for my property. I left a message around 6:30 that evening but no one responded. I called the next morning and Mike answered. I explained to him what happened and his response was, "What do you want us to do about it?" Baffled by his response, I expressed my disregard for his rude behavior but he continues to be rude and condescending even alluding to the fact that this was a pre-existing condition. His suggestion was that I hire a plumber because they can't do anything about it. He then begins to say the only job he sees in the system is the job for the screens and begins to ask me if I even paid because he doesn't see my payment. Seeing that I wasn't getting anywhere with him, I asked if I could speak to his manager. He said that he is the manager. I then asked to speak to someone above him, the boss that he has to answer to. He said he doesn't answer to anyone but God. Livid at this point, I told him how unprofessional he was, that there was damage to my living room and he laughs and states, "Oh there's damage to your living room now? Ma'am I have other calls to attend to. You have a good day," and hangs up on me. At this point, I'm just at a lost for words and numb to the disrespect and mistreatment I experienced. I contacted Fabian the store manager who agreed that the behavior was unprofessional but nothing was done about it. I then spoke with another assistant manager and nothing was done about it. Both managers said they would contact Mr. Wheeler but I have yet to hear from any of them. TODAY, May 18th, I had a plumber come out and what do you know, the tub spout placed on by Andrew was placed without a gasket on the inside which caused water to leak through the wall and around the spout. Incompetent work and a rushed job is what caused this mess. Take my advice, don't use them for any household jobs. RUN! They don't take accountability and they try to make their customers out to be liars. Mike, since you only answer to God, may you answer to Him for falsely accusing and mocking me, being condescending and unprofessional when you were in a position to correct a wrong. Attached I have proof of everything I have spoken. Don't just take my word. The pictures speak for itself. People may lie but evidence doesn't! read more

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I needed a new barbque grill in January as I grill all throughout the year. After researching & deciding on a Weber model, I found that Ace Hardware had it priced much lower than everyone else. However the ONLY Ace Hardware store that Ace' website would let me order from is 14 miles away from me as supposedly they had it in stock. Closer locations were not available to me. Well, I called Wheeler Ace & a gentleman answered the phone. His name is Sean or Shawn, and he identified himself as the store manager. Long story short, he had only the floor model to sell me. None in the warehouse & none coming in. He was gracious with a discount for the floor model, gracious, kind & courteous throughout our many phone calls on a Friday. In the end, I had to rent a Uhaul trailer to pick it up. Shawn/Sean made everything go smoothly. He was so helpful & really excelled at customer service. The other employee at the location greeted me as he walked by. The store is spic & span clean and organized. If you need a hardware store & want to be treated right, Wheeler Ace is your place. read more

Wheeler’s Ace Hardware - Hardware Stores Near Me - Capitol Heights, Maryland

This location hasn't been open for that long. My husband came in during the soft opening and they ordered charcoal that he requested. He actually forgot to come back and check on it. So today we stopped in and they had a small bag of it. This charcoal is hard to find in other stores close by, so we're glad they had some. This will be our go to Ace from now on. read more

I purchased a hot water heater online from ACE Hardware and decided to have professionals at ACE Handyman Services located at 1761 Ritchie Station Ct., Suite A, Capitol Heights, MD 20743 install it. The previous water heater was 20 years old and was located upstairs. I explained this to Rod Wheeler. He and two men delivered the new water heater and removed the old one. After two hours they left stating that they had to purchase additional parts. While they were gone, I went upstairs to vacuum since the washer had to be pushed out of the way to get to the water heater and it had not been vacuumed in years. I noticed that the 20-year-old water heater drain pan which was cracked and broken was still in place. I promptly called Mr. Wheeler--he did not answer but I left a message explaining that since the water heater was located upstairs the drain pan needed to be replaced. I also called the ACE Hardware store and left a message for him about the issue. When they returned, I explained that the drain pan needed to be replaced. Mr. Wheeler suggested that since the water heater had a six-year guarantee there was no need to worry about replacing the drainage pan, but when I was not convinced he then suggested I place aluminum foil under the water heater. I explained that if I decided to sell my home, it would not pass inspection. I offered to run to Home Depot to purchase the drainage pan which is ten minutes away, he refused stating that he did not have time to wait. He then insisted that I sign the invoice, which I refused to do until the job was completed properly. He then threatened to remove the new water heater. When I did not relent, he told his two workers to pick up their tools, they were leaving. He had turned the water off at the street, the water heater plumbing and electric connections were not completed. I was without water for over 24 hours and without hot water for several days. I was desperate and called the ACE Hardware Handyman office three times and was told each time that someone would get back to me, but they never did. I filed a complaint with the BBB, but this business is not a BBB accredited business and did not bother to respond. They now have a D+ rating with the BBB. Rod Wheeler filed a case in Small Claims Court for non payment. I countersued for pain and suffering. He did not bother to show up at court and the case was dismissed. read more

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My first visit into this store and all I can say is WOW! Huge space with tons of different merchandise. I didn't get 4 steps into the store before being greeted by a friendly smile and an offer to help me find what I was looking for! As I browsed I couldn't help but overhear others making similar comments (a woman next to me commented to the clerk "This is going to be MY store from now on"). I AGREE. read more