A no star rating is not possible. The front desk staff for primary care were horrible, rude and…read moreworthless. Possessed terrible manners with zero customer service skills. Showed a considerable lack of empathy and compassion. Very gossip oriented group who did not care if you were within hearing range of their hateful comments about patients and potential patients. Let us hope they are not representative of the medical staff. Bon Secours, you need to fire the current staff and begin again.

The absolute worst!!!!! It takes months to get an appointment. I finally got an appointment, waited…read moreFOUR MONTHS for my appointment, only for them to tell me the day of, the doctor wasn't going to be in and I will need to reschedule. He's still not in. I needed a medication refill. I sent my refill request in only for a lady named Annie to write me a message in MyChart and tell me they can't fill my medication until I have an appointment. What am I supposed to do! These people are insane, incompetent, unprofessional and unorganized.

The office is located in a business center with plenty of parking. Inside, the office was…read morecomfortable and clean. The service, however, left more to be desired, especially from medical professionals. My check-in felt methodical and unfriendly. Then, it was lost in translation between the front desk and the medical staff. No one bothered to apologize for the extra 30 minute wait. While I was waiting, I overheard a patient saying she was there, by phone request, to sign a document. After receiving the same methodical, unfriendly service, she was told they couldn't find the document, but IF they found it, they would call her back. After she left, they made negative remarks about how it had been several days since they called and she was 'just now' coming into the office. Then, I heard the same person who was supposed to call when she found the document say she found it, IF the patient calls back. I wanted to yell "BUT YOU SAID YOU'D CALL HER!!" I also overheard several other phone calls regarding patient's issues. On my first visit, I overheard the medical staff chatting negatively, almost gossiping, about patients, too. Anyone heard of HIPAA? Once I was called back, I felt the friendliness and professionalism continued to be lacking. I feel that Dr. Habib did not do a good job of actually listening to me, but instead seemed to only pick out bits and pieces of what I was saying and proceeded to go off on a tangent, to the point that she offered a prescription for an antidepressant which was completely unrelated to my medical issue. We never even discussed my lab results (of which some tests were left off the lab order) which was WHY I WAS THERE, before she suggested I make an appointment with a specialist. I told her on my first visit, I no longer wanted to see a specialist, because they didn't focus on the whole person, i.e., why I made an appointment with Internal Medicine in the first place. I want to figure out how to get ALL the dominos in order, not just one of them. But, per usual, she didn't listen then either. When I mentioned I'd need a medication refill, she told me I'd be okay if I went a little while without meds until I could see the specialist. I felt the lab work and both appointments with this office were a complete waste of my time. IMHO, steer clear of this medical office. The patient is NOT the priority.

I came to have MOHs surgery. Dr. Padgett is a great doctor. She explains everything and has lots…read moreof experience. She one of only 5 doctors in Richmond with this speciality.

Dr Goode is great but honestly, the administrative staff is horrible. I needed paperwork from the…read moreDMV filled out by Dr. Goode which I handed to the front desk person 10 days before it need to be faxed to them. They LOST it. Finally, apparently, they found it the day it was due, but it was too late. I now have a suspended license. There is no excuse for this. I have heard other complaints about her staff's ability to handle things like call-backs, but honestly, before this incident I had had no problems. But this is a big one, Who knew you couldn't trust your paperwork, for whatever, to your doctor?

Good luck getting your blood results you'll get the run around by the front office and you'll never…read moreget a phone call telling you about your blood work. I'm going to a different practice and seeing if my new primary doctor can call these people and get information it's ridiculous every doctors office in Virginia is terrible. I was hung up on also. The front staff is incompetent.

My wife has had back pain for some time. We considered surgical options but we were advised to try…read morephysical therapy first. This helped a little. As an anesthesiologist, who is more than familiar with the failed back surgery syndrome, I was interested in alternative therapies. I looked up Dr Groopman, who is boarded in internal medicine, emergency medicine as well as acupuncture. He brings a broad perspective to his practice and he is very thorough in his initial examinations; as a physician, he is able to bring a multimodal approach to pain control, not just using acupuncture, and his treatments of my wife's back pain have proved extremely effective. A more caring empathetic physician would be hard to find and we both feel very grateful that he is taking care of us. We both recommend him very highly. As an addendum, I recently developed trigeminal neuralgia. After seeing a neurologist who prescribed a MRI and medication, I went to Dr Groopman, who had just recently presented a case report on his successful treatment of trigeminal neuralgia using acupuncture. I received a course of treatments and it's been two weeks since my last one. It would seem that the condition is in remission. I am thrilled.

Am extremely disappointed with the entire practice today! Have been going here since 1998 for…read moreyearly appointments and medications. I called to schedule a medicine check as my prescriptions are running out with no refills. Am due for my yearly and was going to schedule that appointment as well. Sat on hold for 21 minutes with no interaction with a human; listened to the dumb recording for over 20 minutes. Guess its time to move on.

This is literally the worst doctor I had to deal with in the last 20 years, Dr. Daniels. I…read morecontinued to see him over the past years for routine yearly appointments and sick visits. When the time came to when I was having a major medical issue the man literally does nothing. Immediately it's... he can't help, go see a specialist. Anytime you go to see him he is in and out as fast as he can, ignores what you are telling him or is dismissive. Comes in talks to you, listens to your chest with a stethoscope and then boom, out. Terrible patient / doctor interaction. Always thought it was just a one off thing, nope it's every time. I had to essentially argue for him to repeat testing, that states all over online recommends that this occurs. Avoid this Doctor and this practice at all costs. Just a terrible experience having to argue, plead, just to advocate for myself.