Am extremely disappointed with the entire practice today! Have been going here since 1998 for…read moreyearly appointments and medications. I called to schedule a medicine check as my prescriptions are running out with no refills. Am due for my yearly and was going to schedule that appointment as well. Sat on hold for 21 minutes with no interaction with a human; listened to the dumb recording for over 20 minutes. Guess its time to move on.

This is literally the worst doctor I had to deal with in the last 20 years, Dr. Daniels. I…read morecontinued to see him over the past years for routine yearly appointments and sick visits. When the time came to when I was having a major medical issue the man literally does nothing. Immediately it's... he can't help, go see a specialist. Anytime you go to see him he is in and out as fast as he can, ignores what you are telling him or is dismissive. Comes in talks to you, listens to your chest with a stethoscope and then boom, out. Terrible patient / doctor interaction. Always thought it was just a one off thing, nope it's every time. I had to essentially argue for him to repeat testing, that states all over online recommends that this occurs. Avoid this Doctor and this practice at all costs. Just a terrible experience having to argue, plead, just to advocate for myself.

Tammy in the front office is amazing. Always such a warm presence on the phone and in person, so…read moremuch so that I always feel welcome and comfortable. Doctor Harrison is fantastic too and always tries to make time to see you right away if a medical question or concern comes up. His professional demeanor and knowledgeable recommendations make this practice top notch. Wonderful practice to visit!

From the owner: At Lakeside Primary Care, our mission is to be the leading provider of medical services to our…read morepatients. Lakeside Primary Care was established by Dr. David C. Harrison in 2000. Dr. Harrison is a native of Virginia. He served four years in the Navy and attended Roanoke College in Salem, Virginia where he earned a B.S. in biology. He later attended Medical College of Virginia, where he completed his internship and residency in Internal Medicine.

A no star rating is not possible. The front desk staff for primary care were horrible, rude and…read moreworthless. Possessed terrible manners with zero customer service skills. Showed a considerable lack of empathy and compassion. Very gossip oriented group who did not care if you were within hearing range of their hateful comments about patients and potential patients. Let us hope they are not representative of the medical staff. Bon Secours, you need to fire the current staff and begin again.

The absolute worst!!!!! It takes months to get an appointment. I finally got an appointment, waited…read moreFOUR MONTHS for my appointment, only for them to tell me the day of, the doctor wasn't going to be in and I will need to reschedule. He's still not in. I needed a medication refill. I sent my refill request in only for a lady named Annie to write me a message in MyChart and tell me they can't fill my medication until I have an appointment. What am I supposed to do! These people are insane, incompetent, unprofessional and unorganized.

My family and I have been patients of Dr. Carl's for several years. I cannot begin to express how…read moremuch of a valued member of our family he and his staff truly are! We have several members of our family with very specific health needs and Dr. Carl and his staff keep us up to date so we don't have to remember all of the details! They take care of it for you. Making appointments is as easy as can be. Prescription refills are always checked and evaluated and dispensed appropriately. Cathy is the lead nurse and she is always super organized and extremely helpful and communicative! Colleen is such a sweet and welcoming member of WellcomeMD. I always love seeing her face!:) Heidi is fabulous on the phone and great with communications. She gets the job done! But when it comes to your health, your relationship with your doctor, it's an intimate dynamic because it requires clarity and trust on the part of the doctor and patient. Dr. Carl is so relaxed that he puts his patients at ease immediately. He is thorough and goes through all of your blood panels with you one-on-one and makes excellent suggestions and also is complimentary if he feels that you are doing well. He will prescribe supplementation only if it is reflected as needed in your bloodwork. Personally, my blood pressure zooms up every time I go to the doctor. But with Dr. Carl, he brings it back to normal and puts me at ease. Obviously, my entire family and I are fans of WellcomeMD. I recommend Dr. Carl and Dr. Colfer to everyone I know! As an aside, we drive 1.5 hours each way, just to be a part of their practice. They are THAT good.

This group is awesome! I decided that it was time to sign up with Wellcome given COVID-19, wanting…read moreto make sure I could access a doctor easily, and one that would be able to remember who I was because of smaller case loads. I highly recommend WellcomeMD. I see Dr. Colfer, but I know all the docs are great.

My primary care physician is a member of this practice and she's excellent. The office staff are…read morepolite and efficient.

I strongly advise to not visit this office. When I came in with a flue , Ally was inspecting me…read morewith a face of disgust. After describing her my symptoms like back pain, extreme coughing and my temperature. She prescribed me ibuprofen with no dosage. For my back pain she advised stretching. I have experience working in the medical field. She is highly untrained, and rude. I would give no stars if I could.

The office is located in a business center with plenty of parking. Inside, the office was…read morecomfortable and clean. The service, however, left more to be desired, especially from medical professionals. My check-in felt methodical and unfriendly. Then, it was lost in translation between the front desk and the medical staff. No one bothered to apologize for the extra 30 minute wait. While I was waiting, I overheard a patient saying she was there, by phone request, to sign a document. After receiving the same methodical, unfriendly service, she was told they couldn't find the document, but IF they found it, they would call her back. After she left, they made negative remarks about how it had been several days since they called and she was 'just now' coming into the office. Then, I heard the same person who was supposed to call when she found the document say she found it, IF the patient calls back. I wanted to yell "BUT YOU SAID YOU'D CALL HER!!" I also overheard several other phone calls regarding patient's issues. On my first visit, I overheard the medical staff chatting negatively, almost gossiping, about patients, too. Anyone heard of HIPAA? Once I was called back, I felt the friendliness and professionalism continued to be lacking. I feel that Dr. Habib did not do a good job of actually listening to me, but instead seemed to only pick out bits and pieces of what I was saying and proceeded to go off on a tangent, to the point that she offered a prescription for an antidepressant which was completely unrelated to my medical issue. We never even discussed my lab results (of which some tests were left off the lab order) which was WHY I WAS THERE, before she suggested I make an appointment with a specialist. I told her on my first visit, I no longer wanted to see a specialist, because they didn't focus on the whole person, i.e., why I made an appointment with Internal Medicine in the first place. I want to figure out how to get ALL the dominos in order, not just one of them. But, per usual, she didn't listen then either. When I mentioned I'd need a medication refill, she told me I'd be okay if I went a little while without meds until I could see the specialist. I felt the lab work and both appointments with this office were a complete waste of my time. IMHO, steer clear of this medical office. The patient is NOT the priority.

I came to have MOHs surgery. Dr. Padgett is a great doctor. She explains everything and has lots…read moreof experience. She one of only 5 doctors in Richmond with this speciality.

Came here when experiencing abdominal pain. The staff were all very efficient and comforting. I was…read moretreated quickly and given regular updates. Definitely recommend this facility. I had to be transported to St Mary's and was updated on the status frequently. Very impressed with the entire staff. I found it even more impressive as I was present for both the doctor and nurse change overs and it felt seamless.