My son has received the best care in this office…read more The staff and Dr. Rochelle are AMAZING! Lillian at the front desk was so helpful and reassuring with all my questions. Today my son came in for two fillings under oral sedation and use of laughing gas. The whole team made my son feel extremely comfortable which in turn had me feeling comfortable. My son has several allergies and had many previous reactions so I did come in a little anxious myself. As a manager in healthcare I always tell my staff that we need to treat our patients like family. At todays visit I felt just that from Dr. Rochelle and her team.

We were patients at this practice for several years. While our children generally enjoyed their…read morevisits and the hygienists were consistently kind and patient with them, our overall experience declined over time. As parents, we asked reasonable follow-up questions about our children's dental care. Unfortunately, these questions were often met with condescension, inconsistency in information, and a lack of transparency. The final straw was receiving a written communication that included a highly inappropriate and alarming term, which even if sent accidentally, significantly undermined our trust of this practice and their sense of professionalism. Because of these issues of the practice, we've decided to seek care elsewhere. This may be a good fit for families who are comfortable not asking many questions, but it ultimately was not the right fit for ours.

Ok first off, OMG THEY ARE AMAZING!…read more My 2 year old always puts up a struggle when we brush his teeth in the morning and in the evening. He was a bit hesitant when we walked in but the assistant (sorry I forgot her name) was so gentle, sweet, and really caring. I seriously thought he would be fighting the entire time and he literally let her look at his teeth with the mirror and all the tools without a fight/cry/whine! Hands down the best experience... FYI, it was his first dentist appointment!

Ya'll ready for a superhero/save the day story? Well, here it comes…read more So, Dr. Angie and the staff at Napa Pediatric Dentistry are absolutely amazing. I hope they all move to Illinois so I can have them be my kids peds dentist location. My family and I were in Santa Rosa for a family wedding. The wedding was on a Sunday and my 23 month old daughter was the flower girl in the wedding. Sunday morning at 7:30AM my poor girl tripped into a set of stairs and knocked several teeth loose (one horribly loose). After some emergency consultation on Sunday we knew we had to wait until Monday morning in order to attempt to have someone see us. I called atleast 2 dozen Dentists, peds dentists, and periodontists within a 30 mile radius on Monday morning and every location was either closed, docs were gone or they didn't see kids. I was lost. My baby girl was in pain. And I didn't know where to turn. Fortunately, Dr. Angie's office was recommended for me to contact by one of the practices that couldn't see me. It would be over an hour drive but after they heard about our situation they vowed to try and squeeze us in. Keep in mind they had a fully booked day and were short staffed. We made the drive and they squeezed us in between patients, all while respecting the appointments and privacy of their current patients (not an easy task to do! I was impressed). They did a visual examination of my daughters teeth and knew xrays were needed right away. After Xrays, it was apparent that a tooth needed to be pulled. My wife and I already knew this and so did Dr. Angie and the team, but proper examination was needed. My poor girls teeth looked rough and it had to be done before we headed home. Dr. Angie and her team exceeded any expectation of bedside manner, love, care, comfort, and expertise that I had walking in there that day. We completed the procedure and 10 minutes later, my daughter was visibly doing better. We are home now and she is a happy girl. We have to keep a close eye on the other affected teeth, but she would not be where she is if it wasn't for Dr. Angie and her team. If you all decide to move to Illinois, I will be the first to sign up my kids as your patients. You brought more than just care to my baby girl, you brought it to all of us. Thank you! Thank you! Thank you!

This office traumatized 2 of my kids and I can't recommend them for their impatience and…read moreunwillingness to accommodate hesitation or fear. We now drive to Marin for an incredibly empathic and patient dental experience which our children finally don't fear and almost enjoy. Pediatric dentistry is more than fixing teeth, it is building a lifelong orientation to dentistry and self care. I recommend looking elsewhere

You could not find nicer people anywhere!! I took my toddler in for his first appointment and was…read moreblown away by the kindness of the staff. They made it so easy! We saw Dr. Shailee, and she went above and beyond. She exuded warmth and compassion, and took the time to ease my very shy son into the process. Not to mention, the property is so charming! I can't say enough positive things about this practice, and highly recommend it to anyone in search of pediatric dentistry.

As a mom of a child with a CHD who has had lots of time hospital settings, I can honestly say this…read moreis the most kind and generous, trauma informed practice we have ever experienced. From the moment we walked in, I was blown away by the attention to detail. I cannot recommend this place enough. Especially if you have a child with special considerations or hyper sensitivity. Dr. Stephanie and her staff went above and beyond!

Amazing dentist! My kids loved it and the space is beautiful. Staff are so kind and patient.read more

Brought my 4yr in for her first check up and I'm so glad I did. She was nervous and was not…read moreterribly excited about going but as soon as she got there the staff was amazing!!! Jessica (hope I remembered correctly) took her back and made her feel so comfortable, used a little monkey to show her how to properly brush and just made the entire experience so kid friendly and neat for her that she asked me serval times since then when her next appointment is. The ambience of the office is awesome as well. they have cool kites hanging all around and a few pac-Man arcade games, one for small kids, and one for bigger kids. Nice little bonus. It was so important for me to be able to find a DDS that made her excited and not scared and I think I found that in Dr Oliver's office. We don't have a pediatric dentist in our area so I came from the Ukiah. Absolutely worth the drive. Definitely recommend other parents to give his office a try.

Both Dr. Oliver and Dr. Mauger were knowledgeable and patient with my scared 2 year old. What a…read moregreat team, from the front desk to the hygienist to the dentists!

I honestly don't understand how this place has 5 stars. They provide only the most basic care and…read morerefuse to do any real treatment. If you have medical or limited dental coverage, don't even bother--this office does nothing beyond the bare minimum. Every visit ends the same way: a quick checkup, a basic cleaning (the kind you could do yourself at home), and then a referral elsewhere. They repeat things you already know instead of addressing actual dental needs. It feels like a complete waste of time. I would never recommend this place, especially for kids. If you're looking for more than just the bare minimum, I strongly suggest going somewhere else. *********** While I fully understand that a child's safety is a priority, the care provided here is still far below expectations. My child was calm, cooperative, and sat through the X-ray and exams without issue, yet the doctor still refused to attempt the necessary fillings. Instead of trying, the assumption was immediately made that she might move--without any effort to treat her. It is also concerning that no details were shared regarding her actual dental needs. I was not informed about how many cavities she has, what procedures would be required, or what treatment plan was recommended. The default response was simply a referral, which seems to be the standard whenever insurance coverage is not ideal. Additionally, the implication that my child is in this situation because I do not care for her dental health is both offensive and unfounded. You have no knowledge of the circumstances, and to make such assumptions only reinforces the impression that patients are treated here with a dismissive, one-size-fits-all approach. Not every child is the same, and they should not all be boxed into the same category. Families deserve providers who will make an effort and offer treatment options beyond doing the bare minimum or resorting to putting a child under anesthesia for even the smallest procedures. Your response only comes across as an attempt to defend yourself rather than addressing the actual issue or providing any resolution. This does not reflect accountability or concern for patients. The so-called "5-star" rating is misleading. The reality is that this office does the bare minimum, avoids treatment, and immediately refers patients elsewhere rather than providing proper care. Parents bring their children here expecting help, not excuses, assumptions, or dismissive remarks. Until there is a real effort to listen to patients, treat each child as an individual, and provide solutions beyond referrals and anesthesia, these positive ratings mean nothing.

Please understand that while a business advertises that they accept certain insurance, there is a…read moreprocess. Please make sure you ask questions and understand the process. For instance, they may "ACCEPT" your insurance- as long as YOU pay upfront and get reimbursed later this is NOT where you have your insurance on file and are covered for a certain amount and only have to pay a co-pay or if it goes over that amount. Even when I was speaking with an employee, I had to ask questions for clarity when they said that they did "ACCEPT" the insurance, but there would have to be a reimbursement. It was not explained WHO would be reimbursed, me or the dental office. Although you have your insurance, you are still handling the entire process of payment and reimbursement to yourself, depending upon what services are performed- the insurance company may or may not cover a certain amount of money for certain services, you may just have to pay out-of-pocket altogether. I am giving a four star because of the lack of clarity when advertising that all insurance or specific insurance is accepted and then for the employee to not be able to thoroughly clearly or properly explain the details. These little details can be confusing and detrimental to a client. Hope this helps.

We love Dr. Agni and her team. Such a dedicated, talented, and genuinely caring practice. They have…read morebeen supportive and responsive in emergency situations. My son is never nervous to go see the dentist. As a matter of fact, he looks forward to it and always leaves with a smile on his face (and a toy!)

Always a happy environment and exceptional care from the entire staff. We are so pleased. Thank…read moreyou!!

I wanted to provide an update to my original review following thoughtful and professional follow-up…read morefrom Dr. Amber. After my initial experience, Dr. Amber personally reached out, reviewed what happened, and took full accountability. She acknowledged that a mistake was made regarding the cost estimate for my son's visit, specifically that the cost of required X-rays had not been factored into the quote I was given. She agreed the situation was not handled well and confirmed that there was no reason the correct estimate could not have been provided upfront. Most importantly, Dr. Amber honored the original quoted cost, which I truly appreciate, and took concrete steps to address the issue internally. She shared that the staff member involved has been written up and placed on a performance improvement plan, with clear expectations around customer service moving forward. That level of transparency, accountability, and leadership speaks volumes. I want to be clear that my concern was never about the medical care. The doctor and clinical staff were kind, informative, and wonderful with my child. This was a front-desk service issue, and I appreciate that Dr. Amber took it seriously and did not dismiss my experience. I'm updating this review to reflect how professionally the situation was handled after the fact. One person's actions should not reflect an entire practice, and I respect the way this was addressed. Thank you again to Dr. Amber for taking the time to follow up and make this right.

This practice is negligent and a fraud. The dentist refuses to do preventative treatment on some…read moreteeth unless you pay a lot of money for invasive and unnecessary procedures for other teeth. She also sends refunds of your money to other stranger people so that's a HIPAA violation. The office staff is rude and inexperienced. Beware and avoid at all cost.

We are so thankful for this dental office. My 1.5 year old needed a fix for a chipped tooth and…read morethey took such great care of her. We won't go anywhere else for our baby's dental needs! All of the staff is super friendly and made us and our baby feel comfortable.

Eastshore pediatric is the BEST! They make all my boys visits so smooth and easy on me. The 3 of my…read moreboys have been coming here since they were toddlers and I can assure you they give 100% care each time with little prizes for the kiddos at end of every visit. Dr Kim and Dr Thea, along with the staff are AMAZING.

i've only had them work on me once and I'll never go back! They permanently paralyzed one of my 2…read moresalivary glands, when they used synthetic cotton balls in the corner of my mouth to soak up water. Every night now I wake up with a really dry mouth due to the damage, for over two years. Initially, I was real happy that they got me in quickly and I left a glowing review, but I was disconcerted that they didn't do a standard dental dam & rinse in my mouth while replacing a filling - instead they put in cotton balls that were most likely synthetic cotton! Explaining that they were conserving water, they didn't have the standard rinse & suction set up... So I thought quick and dirty, but it should be OK... I even went there today to remind them of the importance of this issue and I've called them on this issue before a couple of times, but they weren't very sympathetic, not even thinking that there could be any issue with it... Talcum Powder wasn't either, until it was!

Exceptional care from the moment of my first dental experience. I decided today to reach out an…read moremake anyone who lives in this small community and beyond aware of this Dental Team. They are very professional as you'd expect and "Care in Chair" from the Hygienist to the Dental Assistant to the Doctor is all about working with you to resolve your short term and long term dental goals. I appreciate this type of Quality Health Care in Calistoga.