I needed to get my dumb waiter repaired. So I called Custom Lift for service as they were the…read moreoriginal installers. I was really pleased to be able to get an appointment within a week or less. Mike, the technician that came out was so awesome. He was very patient with me and answered all of the questions I had. And he was very thorough in the repair and replacement of parts. And he reminded me to get the dumb waiter serviced every year.

This two-star rating is due to their billing practices, not their work. When I called and…read morescheduled an appointment, they were friendly and professional. I have a residential dumbwaiter and asked for an estimate. I was told that there was a flat rate for the service call, which would include any labor needed to fix the dumbwaiter, and that any replacement parts would be extra. Seemed straightforward enough. The repair technician arrived on time and did a thorough job, scrutinizing every component of the dumbwaiter and cleaning various parts. The service call lasted longer than I expected - and perhaps longer than was necessary - but I wasn't worried because I was told there wouldn't be any hourly labor charges. And then I received the bill...which charged me for an hour of labor ON TOP OF the service call fee (which alone is the equivalent of 2.5hrs of labor). So basically, I was charged for 3.5hrs of labor, when the technician was only working for 1 hour. I called their office, and spoke to Kim, their service manager. I explained that I had been specifically told that I wouldn't be responsible for any hourly labor charges, and Kim told me that I was misinformed. She was curt and completely unwilling to work with me on my bill. Maybe this is an issue that arises with them a lot. There aren't a lot of companies that specialize in residential dumbwaiters, but I'd think twice before calling California Custom Lift.

We had a Stiltz elevator installed by Jeff and his crew for my parents' two story house in Laguna…read moreBeach, and everything went perfectly. He took care of the permits, the construction, and the installation. The crew were always on time, they were very professional and attentive, and they left the place clean at the end of every work day. They also had the best price we could find. Definitely recommend Upside if you need an elevator installed. 10/10 price and service.

terrible company; right now the lift is stuck halfway between the first floor and second floor,…read moretotally unable to be operated. with this company, the problem is always the customers fault, never theirs. worst workmanship ever encountered.. if you have an issue, it will be your fault. they presented an emergency telephone to call 911.. did not work at all, spent 1 week trying for a replacement, because they simply do not understand their product at all. in the end, had to call in another stiltz installer to complete the job that they were unable to handle. do not use this installer, there are others in so. calif., like 101 mobility in costa mesa, with over 400 excellent reviews.

Installed our new elevator (2) years ago. Have provided great service. The elevator works great…read more We have had no issues. We did have a one-time user error. It was handled over the phone by office personnel. Staff are very knowledgeable, courteous and on time as scheduled. Several neighbors have had elevators installed by other companies and have had numerous problems. We were so happy we found Vertical Transport. Thank you, Craig, and staff.

Thank you Vertical Transport and Andrea for working with me and sending Tech Donovan.He explained…read moreeverything he was doing ,and had no problem with me asking questions.He checked back up battery that was never checked by other company (ATLAS).As a matter of fact ATLAS was there for 10 minutes and charged $730. for 2 hour minimum to tell me wheel was bad and they need to change all of them and need to come back.He checked nothing else.I WAS LUCKY TO FIND VERTICAL,you saved me $$$.WILL be using them again.

I needed and inspection for insurance purposes and they came down to finish the inspection in less…read morethan a hour.

Absolutely love this company. We have been through several elevator companies that service our…read moreresidential elevator on our oceanfront property. Most other companies, nickel and dime us... Roys Rise is very fair and honest in the services that they provide. They were able to fix our elevator for $1200 when multiple other companies bid us $10,000 plus.

Corrupt manager Kojack M. had undisclosed financial interests in the property management company…read moreand its services and vendors. Thus, repairs, basic, essential services like pest control and plumbing issues routinely took a week to several months to resolve while apparently he negotiated prices for work orders. And they took as much as NINETEEN MONTHS to be fulfilled! Myself having worked in the apartment leasing industry at up to 400 unit complexes, have NEVER seen such lengthy neglect to provide service to the tenants and the physical apartment issues! The rental business is firstly a PEOPLE business, which people pay rent to the landlord in order to lease the unit premises. Further, KM also stole a total of $85,000 from two tenants while I was there or shortly before. They SHOWED me their boxes of many receipts. Each of them and other tenants had pending or considered lawsuits against KM and the property management company and AFH. After I left, one of them sent me several messages in extensive detail articulating that KM quickly threw some things into his pickup and drove away before law enforcement (sheriffs) could arrest him. (Ironically, he had been accepted into the LAPD academy. But I don't think he's there now. Do you? Lol). And he at 6'4", 350-400 lbs. he was an intimidating bully, and yielded his physicality very readily, including an assault upon me, for which I am considering a lawsuit for intentional infliction of emotional distress. However, I do feel sorry for the tenants who remained who may have lost their apartment homes due to the apparently epic shake up after the collapse of the then landlord's ownership. Had I more choices, I would have avoided Casa Paloma Apartments as I was told to do on my third day there by an elderly couple as they exited.

After I have looked more in depth at American family housing I find it there are people who are…read morethankful for them for what they have done for them but these people have dealt with American family housing 3 years ago some longer management has changed the atmosphere amongst the people have changed within the employees and management staff and not for the better. I've spoken with employees who will rename name this for fear of losing their jobs and I have been told that the organization itself was about doing good for those in need helping those get stable housing get their feet back on the ground get gainful employment with a roof over their head but if you notice I had used the word was American family housing was at one point doing all they can for those in need and the key word there is was they are no longer that many families will what come forth and say so as well the living conditions that they are having to live in some said that it's inhabitable but they stay because they have no other options nor the resources for help the funding that these type of places receive is enormous with only about 30% of their funding received as being used for the purpose that's been given for so where does the rest go the other 70% I'll tell you where it goes It goes in the pockets of those in higher positions within American family housing it goes in their bank accounts to their enormous houses luxurious cars very expensive business lunches and so on sooner or later someone will recognize American family housing for what they are and that is selfish greedy and what I would call opportunistic they jump on the opportunity to get funding donations whatever you could think of at the misfortune of those in need and those people who are in need they accept what they're giving because it's more than what they had they don't see the fact that they could be getting so much more to help their daily lives become better so they take what they can get and accept it because they don't want to lose what they have now they don't want every percussion to fall back on them for speaking out the truth on what they deal with with American family housing. I encourage anyone reading this interview and other interviews about American family housing to not take my word for this do not take the word of others who left reviews who have filed complaints who have given negative feedback or even positive in that matter but to look at it yourself and see what is there and what American family housing is really all about I will tell you it's not about the community and those in need it's about the bank accounts of those higher up it's about the bottom dollar.

An absolute blessing!!…read more The team here has always been friendly, personable, and helpful when I've needed support. They make you feel cared for and provide you with a variety of information (depending what your needs are). There is a park on site that my son has always enjoyed. Parking is limited. Si hablan español. I am so happy to have them in my neighborhood. There are interesting articles about the center written by the OC Weekly - which closed last year... https://www.ocweekly.com/anaheim-independencia-community-centers-mystery-mural-restored/ https://www.ocweekly.com/gloria-lopezs-legendary-activism-began-with-the-integration-of-an-anaheim-mexican-school/

I visited this branch for the diaper bank and the woman here were so friendly and helpful. Amazing…read moreplace to get help with anything you need !

They TRAPPED me and my family in an elevator and one of their technicians tried to ASSAULT me in my…read morebuilding telling me to "F*** OFF"! after doing so. Total Access Elevator committed an OSHA violation because of their unprofessional and negligent conduct. They DID NOT inform our property manager that they were conducting an annual inspection and arrived without any notice to our management. And although they had 3 technicians on site, none cared to properly notify residents that maintenance was occurring at 8am when everyone is starting to go about their day. My partner and child were trapped inside for around 10mins taking her to school, even making her late. We were TERRIFIED inside as the elevator jerked up and down and the call / help buttons even told us to call our administrator (ie. property manager). We yelled out for HELP and didn't even know what floor we were on despite being on the top floor. Once we were out, I asked one of their technicians if they had notified management about the maintenance / repairs. They didn't. I asked if they even had communicated with the manager prior to their arrival. They Didn't. I asked why they hadn't let residents know about repairs prior to starting on them. They Didn't. As I was asking reasonable questions, one of their other technicians became aggressive telling me in front of my family that we "should be thankful that they let us out". They put us in this situation to begin with. Their technician then lunged at me to assault me, raising his fist and only because of his co-worker was he stopped, telling me to "F*** OFF!" in our place of residence. Of course, he escalated the situation. I reached out to their manager moments later only to be put on hold for 10mins and then told that the supervisor would return my call in 5-10 mins. An hour later I had to call them to demand to speak with the supervisor who then tried to place fault on me for raising my voice with his technicians. The lack of accountability and responsibility was egregious. Only after I called him out on this, did he mention he was going to write them up and never allow them back to our residence. He admitted that this was in fact a major annual inspection, but Total Access Elevator had not informed our building's management nor residents prior to repairs, putting our lives at risk. Later after I informed our manager that it was a major annual inspection, that same supervisor David attempted to mischaracterize the events of what happened telling our manager to the effect of that we had only been in there "30 seconds" and again reiterated that it was because of my raised voice that the incident escalated and his worker had de-escalated the situation. How attempting to assault resident in their building and screaming at them to "F*** Off!" is somehow de-escalation defies any sense of logic and is void of accountability. They are extremely unprofessional, aggressive, and don't communicate properly. If could give them a ZERO star I would.

Our HOA building has used total access elevator for many years. I do not have any complaints about…read morethe quality of their work. They have serviced our elevator just fine. My issue was the cost of their non-routine service calls. When our elevator went out on a non-holiday Saturday afternoon we were charged $850 per hour...not just for the service call time when they were working on the elevator, but for travel time from their location to our building. $850 an hour for travel time. Anybody using them should just be aware that if something goes wrong and they need to come out on a Saturday afternoon it will be likely close to $2000.