Me and my wife were excited to move into our new home, but our entire move in experience with…read moreMarshall Reddick has been extremely frustrating. From the very beginning there were issues that should have been handled long before we arrived. First, the security system situation was honestly unacceptable. I was told in writing that there was no alarm system installed. I still have those messages. Then on move in day, when I walked in with my new keys, the alarm immediately went off. I was never given a security code, no instructions, nothing. They also never communicated to me that the security system code was the same code as the house code. The alarm was blaring and warning that police would be alerted, and I had to literally guess that the house code might disarm it. Thankfully it worked, but being told the system didn't exist and then not receiving a code made for a very stressful and unnecessary situation. Next, basic maintenance in the home was not taken care of. Every smoke detector was low battery on move in and I had to pay out of pocket to replace them. Both HVAC air filters were extremely dirty. They eventually mailed a filter, but that does not fix the fact that this should have been handled before we moved in. We also did not have any bathtub plugs, which they sent after I requested them. The fridge water was turned off, so my father in law had to pull the fridge out to get it working. The fridge light bulb was out, and while they offered to reimburse it, again this is something that should have been ready on move in. With our thermostat, it would have been helpful to be informed of the make and model ahead of time so I could at least look up how to use it. This particular smart thermostat was not nearly as simple to figure out as it might seem, especially with no instructions provided, and the battery in it was dead as well. Having to troubleshoot and research all of this on move in day added even more unnecessary stress. There was also confusion about key pickup. I was originally told to pick them up at their office. When I reached out closer to move in, they forgot they told me that and instead said to use a lockbox at the property. This would have been more convenient, but I only found out because I asked. If I hadn't reached out right before move in to remind them about the key pickup, I might have driven all the way to their office in Clarksville only to find out the keys were actually at the property. This is something that should have been communicated clearly without me having to chase the information down. On top of that, the alarm system was still under the previous resident's account. Again, nothing was communicated about this and I had to figure it out myself when the system would not set up correctly. The biggest and most stressful issue has been our HVAC. Since early November we have had constant problems with our heat. It has gone out five different times. We have had to rely on space heaters just to sleep and stay comfortable, and this has been incredibly concerning especially with my wife being pregnant. We have put in multiple maintenance requests and yet we still have not had consistent heat for the entire month and a half we have lived here. As I am writing this review, the heat has gone out again. This has made us extremely uncomfortable in a home we are paying full rent for. To be fair, they offered to reimburse the fridge light bulb, sent bathtub plugs, mailed an air filter after I asked, and they have been communicating with me throughout this process to try and resolve these issues. That effort is the reason this is not a zero star review. Still, none of that changes the fact that nearly every issue I listed should have been handled before move in, and it does not undo the stress we have been under because of the HVAC problem. If you plan on moving into a home in Nashville with Marshall Reddick, I strongly recommend doing a very thorough inspection before committing. Check all batteries, confirm every system, make sure you are given the correct codes, and definitely verify the HVAC is working properly. I hope no one else has to experience the level of inconvenience and discomfort we have gone through.

I had the pleasure of working with a local agent in California, Tyler Daigler, who presented…read moreoptions in Nashville. The homes and service were amazing. Although we purchased in a different location, we had to stay with Tyler at Marshall Reddick because of the amazing service. After several weeks of research, he found us the next perfect purchase. His connections and network made it possible to get a deal done. We are thankful for him & his team for their efforts. Me and my wife cannot recommend Tyler or Marshall Reddick highly enough.

Where do we begin! Our realtor Peggy has been nothing but amazing in this whole journey! And the…read moresouthbound group has exceeded all of our expectations! They made sure all the deadlines were done on time. As well amazing recommendations for lenders, inspections! From looking at 9+ houses in a two day period without my husband. To putting in an offer on our dream home! They made sure everything went smoothly and comfortable! And found us our dream home! They checked all the boxes of what we were looking for! They valued everything we said! 10/10 service from them! I thought buying a house in a different state would be difficult but they made it all so easy! Thank you so much southbound group!

After working with many agents over the years, we were introduced to Rachael Orlando of the…read moreSouthbound Group. Rachael worked with us traveling all over the state looking for a unicorn in this crazy market and assisting in closing on a perfect investment. Rachael's kindness, personality, professionalism and tenacity are great assets to have as a realtor. On top of that, her attention to detail and deep resource pool assisted in avoiding unnecessary horrific expenses. When it came time for negotiations, she was there for us and represented our best interests. I always felt comfortable with our conversation and her representation. Often it is hard to justify the amounts paid in a real estate transaction. However, I feel that with the requirements presented and the amount of documentation, the hard negotiations and time spent looking at property, Rachael was underpaid for the value of her services provided. More agents need to work with their clients, like Rachael does. Honestly, Integrity, Respectfully, Accurately and Timely!

Matt is the president of Schumacher Mortgage and allowed one of his associates to take 23% of our…read moreequity down from sale of our current home when 10-20% is their standard practice and this was not the figure that was on our contract. Schumacher is contracturaly obligated to only take 20% and owes us back the additional 3%. When we reached out to Matt we have not received a valid reason, nor highlighted on our contract where it says that this is an acceptable practice. i also asked him what other customers have they done this to as you can't take more than what was on the contract. This is discriminatoin and disparate treatment and not truth in lending practices

If you are thinking about purchasing a new home now , in the future or just need to refinance then…read moreyou should definitely give Matt Glynn @ PNC Bank a call. They offer some of the best rates in the industry and top notch client service. We have worked closely with Matt since 2010 and we and our clients love the painless experiences. It is always a great time to start planning and Matt will take the time to sit down with you and go over your best options.

Keith is very knowledgable and willing to share his expertise in a way you can understand. That…read morealong with his getting the job done is why I would use Keith again and again!

We weren't sure if our move to Franklin, TN was going to work. Between rising interest rates, the…read moretough market, and being self-employed, it felt daunting. Keith Collins and his team completely changed that for us. Keith took the time to really understand our situation, walked us through realistic options, and worked incredibly hard behind the scenes to make something happen that we truly didn't expect was possible. Communication was clear and honest, which made a stressful situation so much easier. We're grateful and will absolutely work with Keith Collins Mortgage again in the future. Highly recommend to anyone who thinks their situation might be "too complicated."

Andrew Soss is the man! He was extremely gracious with his time and answered all of my silly…read morequestions. He was also VERY knowledgeable on the pros and cons of all of the loan programs and most of all... he wasn't pushy! I really appreciate him taking the time to get to know my situation and provide a solution in a very laid back manner. I would recommend him to anyone!

AMAZING!!!! I just cannot say enough about this amazing team. They are so incredibly on top of it…read more We just closed on our house this afternoon and I am incredibly grateful to Andrew and his team for making it possible. From day one Andrew was super knowledgeable and was able to provide solutions other lenders weren't. Their internal system for processing is fantastic and allows you to see every step of the process and makes everything very clear and easy to understand. Other lenders we were working with didnt even compare and when it came down to it Andrew and his team were able to save us an entire point compared to what anyone else could offer. Thank you, thank you, thank you Soss team!!!!

While the mortgage application process and closing was great, they immediately transferred the loan…read moreto a suspect loan servicing company called NewRez. They cannot get my account right and send me notices of not receiving my payments when they actually have my payment. They also send daily marketing emails for home improvement loans, personal loans and other questionable options. As a result, I would not recommend FCM.

Glenda Morris from First Community Mortgage made buying our first home a great experience. She…read morewent above and beyond to help us and was available for questions by phone around the clock. She is helpful, friendly, and is very knowledgable as well as professional. If you are looking to buy a home, First Community and Glenda Morris are the way to go!

We used Joe again for our new house, and once again, he exceeded our expectations. He is easy to…read morework with, clear about what documentation he needs to process the loan, and he gives you plenty of time so that it's never a rush or stressful at all. He came to our closing and gave us a bottle of wine, which was very sweet, he didn't have to come. We can't recommend him highly enough!

We went with a different bank for our home mortgage as his quote only matched the rate with the…read morebank we were already dealing with, but this guy was friendly and helpful. He provided us a no-hassle quote over the phone in a matter of minutes. Out of everyone we talked to for our home mortgage over the course of our loan shopping, he was the easiest to get upfront information from. Thanks, Joe.

I have used Allen Huggins and the WH Properties team to both buy and sell my home in Nashville…read more Allen and the team were consummate professionals throughout both processes, and I am certain that I would not have been able to find such and sell such a great home without them walking me through the process. On the purchase side they kept me regularly updated on homes that hit the market or were scheduled to, connected me with a great local mortgage team and facilitated a smooth closing. On the sale side Allen and the team were patient with our timing and kept us informed through the process of prepping, listing and choosing the correct buyer. They listened to our wants through the process and allowed us input, but let us know if the market would support what we were thinking. In short - if you are looking at buying or selling a home in Nashville, the ONLY brokerage team you should call is WH Properties. I know my experiences would not have gone as smooth or pleasant without their support and expertise.

Caroline went above and beyond for us time and time again and helped us find our perfect home! When…read morewe found the one, there were challenges to navigate but she helped us formulate a competitive offer that we could feel good about, negotiate with the seller based on inspection findings, and helped us navigate an unfamiliar situation. We are completely in love with our new home and she and the WH team made it possible!! We highly recommend Caroline!

Our experience with MIG was awful. As a first-time homebuyer, I used MIG because my realtor…read moresuggested them. However, my MIG loan agent was disorganized to the point of inconsiderate (ie. inputting my social wrong on a form despite confirming the number on other forms was correct, causing delays) and outright rude (ie. verbatim telling my bank I don't know what I'm doing while on a group call- but props to USAA for privately telling me afterward that that's not normal or acceptable). I've never felt so belittled as an adult but I felt stuck as we were already in too deep on the process of getting a house. Now I know better. And my realtor experienced it with the loan agent too. The agent was dismissive to her and the overall experience was so bad that the realtor was apologetic for suggesting them and said she won't recommend them to future clients. My realtor even referenced texts from the loan agent that were so nonsensical that my realtor said "is she drunk" which, again, made us feel like we weren't worth the time to even type a text message legibly. But I don't think it was just my loan agent who was problematic as I also got emails not intended for me from other employees at MIG with potentially sensitive info about someone else's loan being suspended. And the lack of data sensitivity tracks because I also just got a letter saying they had an "electronic data incident" so info like our social security numbers may be compromised. I truly love our house and hope to live here forever, but I truly can't say it was worth dealing with MIG. But hey, I guess we learned to always get multiple quotes which has served us well as homeowners. And I personally learned being a doormat to be polite doesn't do me any favors in the long run. Wish I'd stood up to the treatment and walked away from MIG.

This is my second time using MIG and they are amazing! Rob and his team are very friendly to work…read morewith and very professional. They assessed my situation and tell me exactly what I need to prepare so I don't have to waste my time! I would like to recognize Rob with his swift responses to phone calls and emails! When he said get back with me ASAP really means ASAP! Strongly recommend to use MIG.

Unbelievable Disrespect and Horrible Customer Service - Avoid at All Costs!…read more After over 25+ years of loyal business, Navy Federal has shown me the coldest, most heartless betrayal in my time of need. I trusted them with financing five of my vehicles - including my 2018 Ram - and when that truck was stolen, I turned to them for a loan to replace it. What do they do in return? Make my life a living nightmare. I call to check on the status of my loan, only to be told that I need to provide the title for my wife's van purchased in September 2024. Why? Because apparently, that was a "condition" added to the loan agreement. So, I wasted an entire day getting her van inspected and jumping through every bureaucratic hoop necessary to release the title - only to be told that it'll take 3-4 weeks to get it in the mail from my state. The situation gets worse. With my truck stolen, rental coverage expired and having to pay day to day for that rental car out of pocket, I asked Navy Federal to release the loan, explaining my entire desperate situation. Their response? "No, we won't release the loan under those circumstances." After 25+ years, they refused to help me in my time of true need. At that point, I lost it. I made it clear and in the most abrasive ways expressed that I no longer needed Navy Federal explaining that I don't need Navy Federal, I had chose them. After two decades of loyalty, I am moving on. Thank you for not helping me, and GFY!

I deposited my payroll check from the post office on April 15 2025 and it is still not available in…read morethe bank. It took 2 weeks last time. I get paid every 2 weeks and they hold my check at the cu for another 2 weeks. Worst cu ever