Let me first start by acknowledging that this review is of the estimate process and subsequent…read morefollow-up as I considered my options. In the end, I pursued another option thanks to a friend's connection that got me a very good deal. I contacted Watergate about some roofing issues at my home that I was aware were quite serious. I had two friends who both gave me a good reference for Watergate. One friend indicated they were they only company he'd dealt with that did not default to recommending a new roof. The other friend shared that they support Habitat for Humanity, a nonprofit I also believe in. So, I contacted the company and requested an estimate. They set a date, and their employee arrived on the day and at the time that was scheduled. As I recall, his name was Max. We discussed my concerns. He did a thorough search of my concerns, and indicated he'd be contacting me soon with an estimate. He provided the estimate within the expected time-frame, which ended up being pretty rare among the estimates I did receive. He communicated well. He followed up multiple times. I will note the estimate was the second highest I received, though considerably lower than the highest. However, in their defense I felt like Watergate was really targeting solving all my concerns. They do offer a financing option. One slight customer service quirk of mine - if I e-mail you, I expect an e-mail response. Both times I e-mailed, within five minutes I got a phone call. If I wanted a phone call, I'd call. This is relatively minor, but it did bug me. It didn't bug me enough to drop a star. Overall, I was pleased here. As I noted, I ultimately opted for another choice but I was impressed by the service here. It didn't feel high pressure at all, though there was intentionality. There's a difference. I love that they work in the community. Since I have two friends who also praised them, I have to still give them a thumbs up. While I didn't choose Watergate this time, I was impressed enough that I would still call them again should future work be needed.

Found these guys last summer when I was rehabbing one side of a duplex I own. I had them do a…read morecomplete re roof on said duplex this year. Great job!@ Very thorough and professional work. Will use again!

Peter was very nice and everything went smoothly and they finished at the end of the day. Peter…read morecame back a few days later and checked the work and the yard for nails. a little more than we wanted to spend but I think it will be a good investment.

They was very friendly and did a great job would give them a perfect 10..Definitely would use them…read moreagain

Great job they did for me. Quick service provided…read more Friendly people Intelligent decisions Easy to negotiate Punctual

Morales Roofing LLC recently replaced the roof on our house and detached garage and did an…read moreoutstanding job! We believe his prices are competitive and fair. We had a few discussions prior to the roof being replaced - he wanted to make sure everything we talked about was taken care of and we were all in agreement. It was completed in one day and all debris was removed prior to their departure. Mr. Morales is a very honorable man and we were very pleased to have worked with him.

We had Bone Dry out to work on our chimney - tuck pointing, lining the interior, and installing a…read morestainless vent for our water heater. We're an hour away, and I had been trying to get local chimney sweeps and masons to come deal with our house for years. I'd get an estimate, and then no one would follow up. Bone Dry showed up when they said they would, did what they said they would do, were respectful to my house, property, and people, and cleaned up after they left. We had three different crews come through to address each phase of the work, and everyone was professional, friendly, and communicative. There were a couple of small bumps, but they handled them professionally and quickly. I was, all in all, very pleased with their performance. I'm a building professional myself, and very much appreciate what they do. They're good people, and did a very good job for me. Pricing was reasonable '(this stuff is expensive - brace yourself, but these guys don't overcharge) I'd hire them again without a second thought.

Have used them 3 times. Initially for a roof repair after straight line winds caused damage to our…read moreoriginal roof. Followed up a few years later by issues where moisture was entering our house through an access point and causing damage to our ceiling. They took partial blame for the situation and repaired things with partial charges. Most recently after a storm, they checked my roof and determined it was OK, but a rake board had come loose and the sales rep showed me a video verifying the need for repair. I consented. When they came to do the repair, it wound up being a simple 'nail back in place job', which was not what all I thought it would necessarily be. Combined with a single loose piece of siding that was also nailed back into place, I was charged $665 for a 10-15 minute job that required basically no materials. When I shared my concern that I felt the charge was excessive for the work performed, I was basically dismissed and charged the full amount. I realize I signed the contract, I simply didn't think the job warranted the full charge. I appreciate they got on a ladder and did work I wasn't comfortable or knowledgable enough to do, and felt a slightly lesser charge seemed to make sense for what they did. Guess I will look elsewhere for future jobs after the lack of understanding to work with me.

Asked for quote and he was here to assess and provided the quote. A bout a week later they were…read moreputting up our gutters. They put on the exact color, nice tight fit and looks great with our home! Way to go Lock & Ladder for excellent service!

Owner is extremely rude and impolite. If he can't be respectful, it's highly unlikely that he'll…read moretreat your business with respect as well. Given how many positive alternatives are in the area, you should avoid this company at all costs.

Most responsive Contractor I have ever used as a 35plus years homeowner. Great job, on time,…read more always communicating. Wants what is best for you! Cleanup after new roof installation very well done.

Dale was very professional and helpful with the rebooting and gutter repair. His prices were…read moreReasonable and came $10,000 under our budget. Our family will use his services again and will refer friend and family to him

Richard came out & got the job done. Went a little extra, which was all good…read more Would recommend.

They were very honest about what I needed and were very efficient in repairing my Skylight. The…read moreprice was also fair. I would certainly recommend for roofing repairs.

I contracted Indianapolis Roofing for a roof project and paid them over $17,000 upfront. After…read morepayment, the project never moved forward. No materials arrived, no work began, and communication with the company eventually stopped. I did not receive my money back. I later learned through public records that there are multiple civil judgments and legal disputes connected to the operators of this business. Had I known this beforehand, I would have made a different decision. I hope sharing my experience helps others avoid the same situation. Please take the time to research the individuals and the business thoroughly before hiring.

I am sharing my personal experience in hopes it helps other homeowners…read more I hired Indianapolis Roofing / NKY Roofers, operated by Dylan West and Quanesha West, for a roofing project. I paid the company over $17,000 upfront with the expectation that work would begin shortly after. Unfortunately, after the payment was made: No materials were delivered, No work was started, And communication from the company eventually stopped. I did not receive a refund. Because of the significant financial loss, I looked further into the individuals and the business. In publicly available court records, I found multiple civil judgments, pending legal matters, and business-related disputes involving the operators and the company. Based on my direct experience, combined with what I discovered in public records, I personally would not feel comfortable hiring this company again. My goal in sharing this review is simply to help others make informed decisions and to encourage anyone considering this contractor to do a full background check first.