Compass Heating & Air is a top tier contractor that puts focus on quality installation and customer care. Mike and his team successfully installed a Daikin VRV system in our home literally right before our old unit died. His team of installer/techs not only were cordial but extremely knowledgeable. As a business owner myself I am not shy about the cost of the solution we provide. I am a firm believer of "you get what you pay for". This fit the old mantra to a T! We had quotes ranging from 5k to 17k. No one knew the product as well as Mike and no one offered multiple products like he did. It was either cheap or the extreme. We are very happy with the installation, product, and responsiveness that Compass has provided to us. I can confidently recommend Mike/Compass to anyone looking for a quality product and install. Best part of all. The Daikin unit is so quite that you have to stand next to it to hear it run. It is very impressive and efficient. Compass Heating & Air - 5 Stars all day!! read more

I can't recommend Compass enough. Especially if you are in the market for a Mini-Split like I was. This is a major purchase and must be done right. I discovered Compass through a referral from another HVAC company. Think about that for a minute! Mike and his crew were excellent in every way, every step of the way. Usually after large purchases I tend to second guess if I could have done better or gotten a cheaper price...not this time. Mike's knowledge and expertise is obvious once you meet with him and that's all I needed to know I was in good hands. It was a no pressure sale also. Thanks Compass! read more

My AC died. Tyler from Compass showed up the same day. He explained the problem clearly and kept me in the loop during the fix. Professional and efficient. Definitely recommend them! read more

What a great business. This is one that you don't want to recommend because everyone will use them. Great customer service, knowledgeable, friendly. They did a mini split ductless system and walked me through the entire way. The great thing is that they recommended what I needed, not what they wanted to sell. Highly, highly recommend them. read more

Mike, the installer, called the day of install to give me an ETA. Mike and his son Dominic, arrived on time. The carefully tarped the floor and basement steps. They removed the old furnace from the house. After modifications, they installed the new furnace, left the instruction books, tested the operation, thoroughly cleared up, and were gone after about 4 hours. Very happy with everything. Highly recommended Compass HVAC. read more

Compass Heating and Air Conditioning - Heating & Air Conditioning/HVAC Near Me - East Dundee, Illinois

Great customer experience throughout. Ryan is extremely knowledgable and walked us though all of our options for a furnace replacement. Mike came out the next day and did a bang up job with the replacement. Supper professional and knowledgeable as well. Most importantly the area they worked in was cleaner than they arrived. We have been working with Compass for 5 years and will continue to do so. Top notch!!! read more

Ryan was very informative and patient in guiding me through the furnace replacement options. Absolutely no sales pressure, and left a space heater to warm up the house until the next morning. Mike was here around 8:30 a.m and the furnace was up and running by 1 p.m. Very professional, knowledgeable, and prompt service. I would recommend Compass without hesitation for any heating and/or AC replacement and service. read more

From quote to installation, these guys were super to work with. Knew their trade, quoted the job reasonable and performed the installation superior! Will use them again (if I have too!) read more

Heat pump experts! Did my research and these guys are the best!. Had then install several heat pumps in Chicagoland and each one is done right. They care about the quality of install and I would recommend heat pump furnace or water heaters installed by Compass Heating and Air Conditioning read more

Mike was able to come out same day and take care of our "no heat" issue. he was great at explaining what was wrong and what are options were. very good experience read more

Very fast service. Technician arrived within a couple hours and fixed the problem quickly. Service was very friendly and the technician was very informative. He took time to explain everything to us. He made good recommendations to extend the life of our system. Pricing was reasonable too. The company is privately owned and it shows. They seem to care about their customers and the service they provide. We highly recommend this company. read more

Compass Heating and AC did a good, thorough job on a maintenance visit that I scheduled for my furnaces. Technician called to let me know he was on the way and showed up on time during a tight timeframe. Tyler was very knowledgeable, serviced both of my furnaces even though I forgot to tell them I had two, and took the time to explain the state of our systems. Clearly he really knows his stuff. And their prices were reasonable! read more

Had a great experience with compass from helping us decide on what unit would work best to replace our 35+ year old hvac unit. Mike and the entire team were friendly, cleaned up after, and even entertained our kitten. As I am writing this I am out side and I don't hear the air conditioner (heat pump). Recommend compass for all your hvac needs. read more

Cannot recommend this company enough! My AC went out on the hottest day of the year and they were able to dispatch service technician Tyler immediately. The necessary repairs were explained to me and done quickly for a reasonable price. Thank you Tyler and Compass Heating and Air! read more

I called on a weekend and needed service right away due to AC out. From inital call to up and running again was less than 2 hours. Ryan identified the problem right away, fixed it and watched to make sure it continued to run properly. He explained what he was doing, was knowledgeable. Cant comment on price bc I needed a working unit and wasn't able to get other quotes but I feel the job was done quickly and done to my satisfaction. Would recommend. read more

Compass Heating and Air Conditioning installed a new Daikin air conditioning unit when my current one failed. They gave me a fair quote to repair the one that I had. I decided to replace it due to the age of the unit I had. I felt that Mike reviewed all of the options with me. His estimate for a review was much better than the one the I had gotten from another company. He seemed much more knowledgeable and explained everything to me so that I had a clear understanding before I decided. Dave, Mike and Tyler worked hard to get the new unit installed - the same day! They found problems with my existing ducts and did repairs so that the system was safe. I like that they showed me the problem. They explained the ductwork repair. They did a thorough job of cleaning up too. I could not be happier. I strongly recommend them for any heating or air conditioning needs. I will certainly use them in the future for routine maintenance as well as any repairs. Thank you for your quick response, high quality work, professionalism! read more

Compass Heating and Air Conditioning - Heating & Air Conditioning/HVAC Near Me - East Dundee, Illinois

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This is for a routine service visit for our heat pump which was installed by another company. Our technician, Tyler, was on time, very professional and courteous and good with our dogs! He explained things very well and seemed very well-informed and advised us on some changes to make due to improper work that was done by our original installers. We are very satisfied with the service we received today as we have been for all previous visits! read more

As always, even on a routine semi-annual inspection of our air source heat pump, the professionalism, courteousness and knowledge of the Compass Heating and Air Conditioning employees (in today's instance, Tyler) shines through. I'm once again reminded that choosing Compass was the right choice. read more

Got a new heat pump system installed with traditional gas backup. With rebates, it was the same price as a traditional furnace. In and out in one day to replace the whole system and hardly any mess. read more

Quick serivce as the heat went out in the middle of the night. The technician was very informative and explained what happened and how to prevent it in the future. I found this company after a few bad experiences with other HVAC companies. read more

We've had Compass maintain our HVAC system for the past year. They've always been prompt, and I never felt like I was upsold on anything. A few weeks ago, we hired Compass to install a new gas furnace/humidifier to replace our 20 year old furnace. They gave us several options to choose from, and we were able to get a new system installed pretty quickly. They appear to favor/recommend hybrid heating systems, i.e. heat pump + gas furnace backup, but again, they are not pushy about it if you're not interested in such a setup. We ended up going with a standard gas furnace by Daikin and so far are very pleased at how it performs and the service we received! read more

Ryan was the first one at my house when I was looking for a furnace. He was very professional and answer all my questions. The workers who came to my house to install the furnace where very professional and answer my questions. I am very happy with the who process. read more

Mike and his team are great to work with. They are so knowledgeable, courteous and clean! I bought a new system and was even able to finance it for 18 months at 0% interest! Couldn't be happier with my system and the service. I highly recommend! read more

Mike and his team did a great job with our Mitsubishi split system. We were having trouble with the temperature in our nursery. Cold in the winter and hot in the summer. Mike came out and discussed options and pricing. A couple of weeks later our issue is now totally rectified. Had the "kumo cloud" installed on the unit so we can access it and control remotely via the web. The electrician who ran the power to the unit actually brought a totally unrelated issue with our water system to our attention. Cannot recommend these guys enough. Class act operation. Thanks guys! UPDATE: 2 years later.. The Mitsubishi is working absolutely fantastic. Keeps the nursery exactly how we want it. We just had Compass install two whole new systems in our home. We were having all sorts of problems with pressurization and had older systems so we talked to Mike about fixing everything. Another fantastic job. Tom and Kyle were absolutely great. I CANNOT RECOMMEND THESE GUYS ENOUGH! read more

Compass Heating and Air sent Tyler to my house today. He looked very young so I assumed he hadn't been doing this type of work for very long. After talking to him for a bit I figured out that he had an uncanny amount of knowledge about all things HVAC. Like he unquestionably knows more and is MUCH better at explaining HVAC than any 50 year old guy that I've ever dealt with. It turns out his parents own the company. They did an amazing job training him up because I would trust him and this company implicitly with any HVAC related needs I have. He did a routine inspection and maintenance of my furnace and AC as well as a supplemental mini split system that I have. Tyler did a great job explaining how to improve my equipment situation and helped me weigh the pros and cons of replacing vs repairing vs doing nothing to my current setup. He never pressured me in any direction. He only took the time to educate me on the options. He earned a loyal customer and I feel lucky to have found Compass Heating and Air. Thanks Tyler and Compass for a great experience. read more

Update: Mike Gundersen, the managing partner, gave me a phone call after he had seen the review and wanted to make it right. He offered several solutions. I was impressed because we rarely see this much dedication to satisfy every customer. Hat off to Mike. Thanks. Very responsive and professional. However, the pricing is absolutely ridiculous. Was charged $445 for a AC turbo 200 capacitor, which is $100 tops on Amazon/ Home Depot. Plus the $90 service fee. I understand that's how business works but 4x the price on the part itself is just ridiculous. Wasn't given a price or quote until after the repair was performed. read more

First class business, easy to reach a person and very responsive. Mike, the owner returns calls and is very knowledgeable in all facets of the business. Ryan was just here two days ago to deal with a unique problem and went way beyond expectations to get it resolved. Best HVAC business I be used in 30 years in this area; can't go wrong here. Russ read more

Mike provided a very fair quote on the installation of a new Mitsubishi system at my hour. They were in and out same day and the this solution is working better than exceeded. My over the garage office is now about 20 degrees cooler. Can't say how happy I am with this solution and what great work they did on including everything in the order. read more

DO NOT USE THIS COMPANY!! I have wasted hundreds on this business. They are dishonest, lack major communication skills, and use their backgrounds to gain people's trust. I just had another HVAC company to give me a second opinion on a $600 repair and come to find out, it wasn't a repair I needed at all. If you are a female and need some assistance understanding the mechanics of HVAC systems, this is definitely not the company to use. I gave them ample opportunity to return my calls and at least refund my Maintenance Contract money back since I never want them back in my home but obviously they don't care. read more

Mike was very helpful at every step of the process. He even went so far as to meet with the HOA board to assure them of a quality product and a quality installation and answer all their questions and concerns. He was very diligent and involved in every aspect. The Mitsubishi product performs wonderfully, even at 10 degrees below zero. Very happy with the solution, even happier with Compass Heating & Air. read more

My furnace sounded like a chainsaw every time it started up and I thought, "great, this is going to cost me." We called Compass and Mike came out pretty quickly to take a look at it. He replaced the blower motor quickly and did it at a fair price. It didn't hurt that he was a very nice guy and we talked about video games while he worked. I couldn't recommend Compass enough, they do a great job! read more

Great Service!! Needed my water heater and AC replaced. Team of Dan and Dave (Names started with D's, sorry guys, old lady memory) did an amazing job. They also built up duct work on my old furnace. They explained their progress on all day job. Cleaned up beautifully afterward. Watched my dog to make sure she didn't get out as they moved equipment. AND they fixed my dangling garage door opener (been that way for 6 years) without saying a word. Just to be nice. I love you guys! Believe me when I say they're worth the cost. Not cheapest, not the most expensive, but definitely the most capable. read more

Spoke with Mike regarding costing and he provided some further clarification. In all service was good, price still seems a bit on the high end. read more

(Arlington Heights, IL) I went with Compass after getting quotes from 4 different HVAC companies. Compass was not the lowest priced, nor were they the most expensive. After the first heat wave of 2018, we were lucky enough to have 2 weeks to do a lot of research and try to understand the situation we had to work with. My old system was 14 years old, Freon, EMC motor, 90% efficiency, 100k BTU, 4 ton, Amana. The compressor stopped working, after changing out the capacitor, it was noted that Freon was low and there may of been a leak. Long story short, I put Mike up against a Carrier company and two companies that were representing Trane. Ultimately, I had Mike up against Trane and both companies had differing opinions, the difference between the two was that Mike knew they industry, he knew about the comparable units, he was all about educating me and helping me through the unplanned expense of replacing the HVAC system. The Trane guy, was also helpful, but in the end, really lost his cool. He did not know much about the competition, i.e. models and brands, and in the end, turned into a very mean, uneducated, talking down type owner of a HVAC company. I even offered the other company potential zoning work if something did not work out in the future and the response I received was do not even bother calling me. Mike reassured me that Compass will be here for me, offering me 10/10 warranty parts and labor. I know if I have a problem in the future, I can rely on Mike and Tom and that team to help me out. Mike install staff kept my mother and mother in law feeling safe while I was at work and my daughter was in the house while they were doing the work. I can say that Mike and his team were nice to have a conversation with and this company has built a team to trust and I highly recommend them! read more

We were referred to Compass Heating and Air Conditioning by Mitsubishi to install 2 ductless heating and air conditioning units. Mike came to our house and explained everything we needed to know and how the work would be done. Mike and his crew got the install done in one day. They wore booties while in the house and put down drop cloths where the work was being done. The work on the outside was done very neatly and no mess was left behind. Mike and his crew were very professional and friendly-even after a long day of working in the heat! The products are just as Mike had promised and have exceeded our expectations. We were so impressed with this company that we will be using them for all of our future heating and air conditiong needs! Thanks again Mike! read more

Awesome guys, cannot go wrong. If you have a Mitsubishi heating or cooling system give them a call!!!

We had a great experience with Mike from Compass Heating & Air. We bought a home in Inverness, and after running the boiler for a few weeks, we had a short in the transformer, and one of the controllers was fried (Woken up to a smoke detector). We called Compass, and Mike was there that afternoon. He knew what he was looking at, and did a terrific job explaining it to me any my wife. We had already set up some space heaters (Mike asked if we needed more, but we were okay with what we had), but the weather was relatively stable. Mike quickly provided a quote (and ordered the parts, but reiterated several times that we didn't need to go with him, if we preferred to tackle it ourselves). We elected to have him do the work, and he took care of totally replacing the junky old controllers we had with a single board. He was efficient, neat, polite, and very friendly. I will continue to use Compass for all Heating and Air needs! Cannot recommend highly enough! read more

I am upgrading this review based on owner Mike's follow-up upon seeing my review and wanted to rectify somewhat. This shows he cares about he does and in process want to preserve a good customer base. He offered to restart annual service with this year paid from repair trip charge of $89 and going forward won't be any repair labor or parts charge as long as yearly maintenance service is kept. I guess I still think $299 labor charge is excessive but at least Mike reached out to make things better and based on this I am upgrading this review and hoping it works out better for everyone involved. read more

I would recomend Compass Heating & Air for all your all your heating & AC needs. Mike definatly knows his stuff. Had the problem identified and fixed with in an hour... I absolutely could not have asked for better service. read more

Our furnace was not working properly. It would turn on and then shut off, then it stopped working all together! With small children and several pets in the house, we needed heat FAST. I called Compass Heating & Air. Mike quickly arrived at our house and diagnosed that our chimney was blocked. He removed the blockage from the chimney and returned to install a chimney liner with a cap to prevent further debris from getting in our chimney. He gave our furnace a full inspection and cleaning which we will have done on a regular basis from now on....by Compass only! I highly recommend this company. Mike is very professional and answered all our questions and concerns. read more