Our association is small, approximately 75 homes. We have contracted with Crummack Huseby since the…read morehomes were built in 2011. Since taking over as president of the homeowner's association a few years ago, we have had a few different managers. In the last year or so we were blessed with Heather Eisfelder as our Community Association Manager. Once Heather became familiar with our community's concerns, she has been on it from day one. She is responsive to our needs and works in tandem with our Assistant Manager, Jane. Both Heather and Jane respond so promptly, even to last minute and after hours request. For a small community like ours, the value for our money has been worth it. I would not normally review a company like our management company...in fact I would never have thought they had a Yelp! page. What prompted this review was that during last night's meeting, Heather saved us about $50 / month on our street sweeping expenses. However, she went on to tell us that she had also identified nearly $300 in expenses that we pay per month and we do not use. For a small community of 75 homes, trying to keep dues low during this current economy, this is the kind of monthly savings that helps balance the budget and keep us out of the red. Heather also gave us other ideas on how to easily modify a rule to meet our communities updated needs. Thank you Heather and Jane! Your efforts don't go unnoticed.

Nicolle was able to accomplish all our needs as a property manager, she's a credit to the industry.read more

This is not about the homeowner's association, rather this is about the rudeness of the guard staff…read moreI encountered. I was a guest who was going to pick up an item from a resident of this neighborhood. I had just come from work wearing scrubs and drove there for a quick pick up. I was told prior to driving there that the resident had given my name at the guard house so that I may enter the community. When I drove to the guard house, this old white blonde lady guard comes up to me and immediately says my name is not on the list even before she had asked me my name. She looks at my outfit and condescendly asks if im a caregiver, I said no and that I was just here to pick up an item. She then attempted to contact the resident twice to no avail. I understand if maybe the resident did not give my name to the guard. I tried to ask if she can try checking again and giving her my full name or any iteration of my name (perhaps it was written wrong), however there was a car behind me and she said in a loud and annoyed voice that she has to check again. I then just declined my intent to enter, I said I will just go away instead. Again I understand if there was miscommunication and my name was not given, however the rude attitude was unnecessary. I felt like I was judged for my outfit, or perhaps discriminated becayse of the color of my skin. Maybe if I had gone to visit wearing plain clothes, she might have treated a me as a guest a little better. Who knows? I did not bother to come back. My dignity is not worth going back to this place. They are definitely secured by keeping people out. Staff could use some work in respect or attitude adjustment. I would have gladly went away from the start if my name was indeed not on the list, I just did not need to be judged in such a manner.

I am a renter here and have now had two bad interactions with the black gate guard. He's…read moredismissive, rude and obnoxious. I was leaving at night and the gate was closed and instead of driving over the spikes and not being able to back up I tried getting his attention. This was my first time leaving at night and didn't know the gates open automatically. He literally yelled at me while giving me dirty looks. Next I calmly to have a guest able to enter, also my first time. He asked me for my code which I was not aware of. He said find it and call me back and hung up!! Really? Where do I find it? What kind of a code? Help me out a little? No just figure it out was his approach and hang up. I'm disappointed with this guard as all the others are friendly and professional. Next time he's getting a piece of my mind!!! Don't be rude to us, without us your job doesn't exist. To be clear it's the skinny one not the one with dreadlocks.

Lea Thomas went above and beyond to ensure that a resident's concern was addressed clearly and…read morerespectfully. In particular, she took the time to thoroughly explain the handling of work orders, especially in cases where previously submitted requests may not have been addressed due to a residence error. She communicated this in a way that was easy to understand, while also showing genuine care in helping resolve any confusion or frustration. Her willingness to assist, clear communication, and positive attitude reflect very highly on Action Property organization. Employees like Lea Thomas are a valuable asset to your company and play a significant role in maintaining its reputation for excellence. Thank you for fostering a team that prioritizes such high standards. Pete M.

I keep submitting issues to a department called community care that takes days for a response and I…read morefeel that it's because it never lists the right HOA on the response. I've submitted 5 and each time it's a different HOA that's not my community. Then, I wait 5+ days for a response and I end up going to the manager to get it addressed. Just frustrating. Positive note, our manager Janet is absolutely amazing and if I go to her first, my items are addressed.

We were in desperate need looking for a new property management company for our condo association…read moreand we are so happy that we have found Assembly HOA Management. We've been incredibly impressed with our Community Success Manager - Junior Valencia. Any time a question or concern comes up -- whether from the board or individual homeowners , he is on it quickly, with clear and helpful responses. We never feel like we're left waiting or in the dark. He proactively keeps the community informed with timely updates, and reaching him is always easy. This level of attentiveness has made such a difference in how smoothly our community runs. We couldn't be happier with this partnership. And It's only been two months and we have already seen our community is turning around!!!!!

My check was lost in the mail, and Ron helped me efficiently work through the situation with…read moregenerosity and respect. He was able to remove the late penalty, and teach me how to setup Autopay so this type of problem doesn't happen in the future. Great customer service!

Friendly staff. Usually you'll speak to at least 2 people…read morebefore speaking to the rt one. Aside from that they are decent.

Our troubling experience can be summed up by the HOA's own written admission: punitive actions are…read moredriven by complaints--regardless of their accuracy--rather than by objective, measurable violations. This system rewards loud, unfounded accusations over truth and fairness. For context, my family and I are the kind of neighbors who give freely of our time--helping others move, giving rides, and responding in emergencies. We strive to be respectful, friendly, and conscientious in every interaction. We love this community--well, we used to. Recently, the HOA has treated us not as valued members of the community, but as offenders. Costly, punitive action was taken against us based on an embellished complaint, and our attempts to share our side have been dismissed. The "neighbors" behind the complaint never reached out to address the adults in our home, but they did harass my teenage daughter. And, rather than facilitating a collaborative solution, the HOA has targeted us and stonewalled our effort to communicate. Homeowners pay dues expecting consistency, respect, and excellent service. Instead, we have experienced the opposite: a community where members are valued inconsistently and fairness is optional.

We are fortunate to have Alan Wolan as our association president. The amount of work he puts in on…read morebehalf of the community is unreal. You would think the entire community is his own home based on the amount of work, physical and administrative, that he puts in. Because of all of his efforts, our association dues are unbelievably low. All of us residents need to acknowledge his efforts much more often.

THE place to live in Lake Arrowhead. No rentals allowed.read more

Only reason I am giving a bad review is the gate.Love this community. Gate guard was a complete…read moreasshole. My dad lives in the community and I was snapped at and treated like dirt. Look out! He has dark slicked back hair and he is Caucasian. My family spends good money to leave here. There's only a handful of guards that are responsible and polite. San Joaquin take note! For the price train your guards better.

Wow I'm really the first review? Ok well first of all let me tell you of the unfortunate events…read morethat lead me to discover the true jewel of this community. As you all may know the plumbing in this place is far from the best. Over the past few years we had numerous issues with our plumbing and leaks. I know about 5 other families with issues as well however this isn't about the one star plumbing or the expensive looking cheap housing it's about something that makes living here worth while. The pool's showers, that's right the pools showers. Nope not the pool which always has too many kids the quiet showers near by. Ok it doesn't sound amazing at first but these three shower heads make living here a dream. I got home and the water was shut off from yet another plumbing problem. I reeked of horses and sweat I could not sit at home and wait for the water to be turned back on. I had to act fast my stinky feet was slowly beginning to make the whole gaming room smell. Then I remembered wait the pool has showers I put on a swim suit and went down the street. I figured they would be horrible but I was so wrong. I held the button to turn on the water to my amazement the water was at the perfect temperature! How is this possible? I thought to myself I only had to hit the button two more times til my shower was complete. It is such a great feeling showering outside please try it sometime and see for yourself how great the pool showers are, you will free your body and mind by showering here once. I swear it will change your life this place would be one star without their pride of the pool showers. I think I will shower here everyday even after the water is turned on. It's around the corner so there is some privacy, but please wear a swimsuit there are children around. Just remember it closes at 10 which I think is reasonable, so get your shower in before then. The parking there is also great a few spaces actually nearby bathrooms and there is a handicap accessible stall so no one can miss out on the wonder of these amazing showers!

I just wanted to take a moment and send a shout out to Alyssa Martinez from PMP Management! She is…read moredoing a wonderful speedy job at bringing our Homeowners Association Community up to speed, best start to a Home Owners Manager I've seen in over 10 years! Awesome

This HOA management company demonstrated an unacceptable level of unprofessionalism during a recent…read moremaintenance issue involving my tenant's balcony railing. My tenant received less than 12 hours' notice, delivered as nothing more than a handwritten note left the night before -- no official communication, no timeline, and no clarification about whether anyone intended to enter her unit. As a landlord, I am legally required to provide proper written notice before anyone enters or disrupts a tenant's home. Instead of acknowledging this basic legal reality, the HOA responded to my request for clarification with a passive-aggressive message implying that I should be "more compliant" and "grateful." To be clear: I did not object to the maintenance. I objected to the complete lack of proper notice. I objected to being expected to guess whether interior access was required. I objected to being lectured for asking for the information I am legally obligated to provide. A competent management company should understand notice requirements, communicate clearly, and provide accurate information so owners can comply with the law. Instead, this company chose to deflect responsibility and blame the homeowner for their own failure to follow basic procedure. If you expect professionalism, transparency, or even the bare minimum of organized communication, this is not the management company you want overseeing your community. I have had nothing but problems with this group since they signed on. I just got done fighting late charges because their accounting system couldn't seem to process my payment on time and now I have unprofessional maintenance emails being sent to me. Avoid.

For the first time in 54 years I'm sadly no longer a property owner or related to a property owner,…read morebut as my parents were original owners in the Beach Club Homes area (Edgewater, Roundhill, Westport, etc) I'd like to applaud the HHPOA for doing their best to maintain the aesthetics of Huntington Harbour. Because HH was built in an era before most planned communities had "mandatory" HOAs with fees and strict rules, the HHPOA has it a lot tougher than the new HOAs do. I do appreciate those who have voluntarily supported the HHPOA over the years and their efforts to keep HH a great place to live.

Steve Conrad has been the world's best partner for a new landlord. He genuinely cares about both…read morethe tenants and the property. Recently, he helped me navigate an incredibly difficult situation with a dishonest tenant that trashed our unit and left with rent unpaid. As newer owners, we were completely distraught--nearly choosing to sell the property to recoup the lost costs. Steve handled the situation brilliantly, even going to bat for the tenants with a considerate heart. We've all been renters before, and Steve has decades of experience looking out for mutual best interests. I'd want him as my property manager if I was a tenant--all repair requests are fixed immediately. Last but not least, Conrad Realtors has built an office team that knows their business at an expert level and is incredibly responsive. We honestly wouldn't have our investment property back on track without their help. If you're looking for a team that has the area dialed, has a warm attitude towards tenants, and will help protect your investment from an owner's vantage point--look no further. These folks are the most honest in the game, are aces at dealing with tenant "issues", and absolute savants when it comes to San Clemente's real estate scene

Working with Jeremy Conrad, Stacy Gassman & the Conrad Realtors Team was nothing short of amazing!…read moreStrong Market knowledge, unwavering professionalism and incredible attention to detail made selling our home a seamless process from start to finish. We have known the Conrad Family for 17 years and are so glad we listed with them! The entire process from initial meeting to close of escrow was 39 days. With a 60 year history of Real Estate in San Clemente, I highly recommend Conrad Realtors when listing your home!