Robby S and Alex S were the two man crew moving my piano today. They did an excellent job and…read morehandled as if it was there own! This is the third time in 2 years that I've engaged with Big Blue, and I've been happy with the service all 3 times.

Big Blue Moving was recommended to me by a family member who had a great experience with them. Our…read moremovers were Jordan K. And Christian M., and they were courteous, professional, and very quick! The gentleman took stellar care of our items and were very cooperative with our requests and preferences. I would recommend Big Blue Moving to anyone desiring an optimal moving experience.

Rude and unwavering effort to disappoint. Every visit, every service, every time. I live close by…read moreand it's the easiest location choice. Not once in more than 10 years has it been anything different than rude. They close at 7pm and when I arrive at 5:40 to fill propane - employee says "why do you people cut it so close to closing"

1/5 Our experience with the U-Haul location in Elsmere, KY,…read morehas been nothing short of a nightmare. We've extended our rental multiple times and tried to renew through the app and the 1-800 number since the store line rings endlessly without anyone answering. Every time we extended, we were overcharged, with no clear explanations, and were met with the manager's rude and dismissive attitude. The lack of professionalism, unnecessary hostile comments, and disregard for customer respect are unacceptable. After emailing U-Haul's customer service directly about these issues, they didn't bother to contact me but referred my complaint back to the general manager, who called me. Unfortunately, this call was even worse. The GM was incredibly unprofessional, taking my complaint personally and speaking with a noticeable level of aggression. He repeatedly interrupted me, questioned my honesty, and insisted that the fluctuating charges were just "estimates charged based on what the system felt was appropriate." He seemed to use the fact our card was declined as vindication for the attitude from "Jeanne" He even suggested that because we weren't allowed to renew through the app, we were somehow being dishonest "because that just doesn't make any sense" By the end of the call, I was left in tears. Luckily-I've recorded the call this time and shared it with the Better Business Bureau and my substantial social media platform, so others know what kind of customer service they can expect from this location. It's clear where the employees have picked up their disrespectful approach. I would strongly advise avoiding this location if you value respect, fair treatment, or clear communication from your rental provider.

Terrible customer service. They charge 2 late fees a month, raise the rent, will not work with you…read moreat all. Will lock you out immediately . Charge for months when you are locked out. spent $3000 in one year on a 10x15 that leaks.

Look no further for self storage! The process was quick and easy to reserve the unit. This place…read moreis clean, well lit and super accessible.

Our last move the guys were nice enough and nothing got damaged, but it wasn't anything special…read more This time we went with Moving Ahead Services, and they were amazing! It took them 3 1/2 hours to move all our worldly belongings from a storage unit into our new home, and that includes a half hour drive from one place to the other! For the record, it took our other movers more than 8 hours to move us into that same storage unit. The crew was fun and friendly and no one ever stopped moving. I actually told them to slow down at one point! I stood back and directed and they got everything into its new home. They all came in to thank us when they were done, and offered to move anything that we didn't like its placement. Seriously a good service.

Horrible experience. 100% would not recommend !!…read more They did not properly wrap my stuff and caused damage but didn't want to take responsibility for it after and tried to push liability. Took a huge L. Stay away unless you're ok with risking taking high risk for their negligence.

Amy and her team were great to work with! They made sure everything was packed safely. It made…read moremoving my dad stress free.

From the owner: Resettled Life Provides Auctions, Estate Auctions, Packing, Moving Service, Property Auctions to…read morethe Walton, KY area.

Do not use this shipping services if you are outside the US. I am in Montreal Canada and bought a…read more5k military artifact at Hindman's auction. Hindman referred me to this shipper. So I paid this company $350 for UPS shipping. Once they received my money they stopped communicating and then I called UPS and UPS told me the company had paid $28 to ship the artifact UPS "Standard" without insurance no customs paperwork for UPS and pocketed the rest of the $350. Completely unprofessional.

I recently used Total Pack and ship for shipping some items I won at an auction to ship to hawaii…read more They were great, good communication and overall just a pleasure to do business with, I would recommend them to anyone in that area who needs shipping services. Jeremy

By far the worse experience I have had with any company. They let boxes fall and did not secure the…read morecargo in the truck. When they showed up, I saw many lamps and boxes had shifted during transit and had fallen. Most importantly, they destroyed my $650 computer monitor, by allowing it to either be stacked with other heavy boxes (when it clearly had fragile written on it) or had let it fall when they were walking it in with the handcart, and of course have refused to pay for it. They also constantly complained about having to move boxes upstairs. And today, while trying to use our pull-out couch, we noticed it was broken from them struggling to move it. We used the Erlanger, Kentucky branch. Also, the customer service representative and supervisor both were incredibly rude people. I would never recommend this company, steer clear.

Multiple issues and overall bad experience…read more 1. I was under-quoted for my move, despite providing them with an itemized list of furniture, and items, and describing the square footage of my home. A one-day 10-hour move turned into 2 days and 16 hours total. 2. I was told that I would not need to empty drawers to prepare and that the drivers would take apart beds and wrap items for me and then was told that I was not fully prepared for the move by the drivers. They ran out of time and space on my first day, which resulted in furniture being left in my driveway for me and my family to get moved into the house at 9pm. 3. The movers did not move items to specified areas despite being asked and provided with pictures and I also had to remind them to take things repeatedly. 4. I was not provided with detailed instructions on how to properly prepare for the move, including cleaning out my deep freeze, the fact that they cannot move any paint, chemicals, etc., and that they cannot take apart exercise equipment to move it. I was not told until they were driving away that they could not move a treadmill because it needed to be taken apart and that they could not do this. Had I known this information, I would have taken it apart myself and would have been better prepared. I had to call a manager to come out to help resolve the issue which led to further delays. It comes down to poor homeowner education on their part to help prepare for the move and overall poor communication regarding what they can and cannot do. For larger moves, a on-site visit and estimate should be a requirement to avoid issues such as this as well as a pre-move call to go over the items and ensure that they are all prepared. This move was extremely stressful and was extremely expensive which may have been avoided had the company done their diligence in their estimates and in preparing the homeowner for the move. Terrible experience. I will not use this company again.