I wanted to thank Anthony Palumbo for his professionalism and courtesy while attending to my rental at Compass. Not only is he friendly and is truly focused on the customer, he is very attentive. Nice to see an employee who is not just "doing their job"I was treated with respect and kindness!! Way to go Anthony and ty again!! Keep smiling! read more

I've had my things stored here for 2 yrs & my rent went from $140 to,$253 in the past 1 1/2 yrs with 3 increases in that time!!! They're climate controlled units got flooded so I'm sure all the increases in rent has come from their insurance premiums going through the roof!!! I'm moving my stuff out as soon as my daughter gets back in town!!! Besides all the increases this place has rats real bad! Go to a family owned storage facility, they won't charge nearly as much as Compass Self Storage!!! They are (one of) the worst!!! And go to a better neighborhood with (out) less rats!!! read more

Compass Self Storage - That's rat piss in my storage!!! - Self Storage Near Me - Providence, Rhode Island

MULTIPLE THEFTS occurred and the company and staff refused to inform the Victims. Staff, District and Corporate refuse to respond to requests for information. Police are told the cameras were inoperable during robberies. No camera, No Crime? Unit was robbed of 20,000.00+ of tools and equipment, but not the toolboxes, storage containers and tool cases (worth thousands). Thrives took hours to load their pockets of heavy tools? And then multiple trip down a long hallway, from third floor?! Makes No Sense. Too Many Coincidences. Inside JOB? Who is involved, who isn't talking, who is covering for who? STAY AWAY FROM COMPASS SELF STORAGE read more

Dirty, rodent-filled. DO NOT give this facility your money or belongings! The entire facility is run down, very dirty and smells like weed. We moved our stuff in in May 2021. By October we discovered a dead mouse and mouse poop in our unit. We notified the staff (Justin is very helpful and respectful), who said that people leave food in their units which causes a mouse problem. The building seems to be absolutely infested with rodents. We lost over $1000 of our property, having to throw away a perfectly good couch and mattress because of the mouse poop. We paid the maximum monthly price for insurance, but Xercor, the insurance company, only gave us $400 to cover the damages. By November 2021 we discovered another dead mouse in the unit and decided to move our belongings into a cleaner facility. We chose Prime Storage in Portsmouth, RI, which is spotless, has helpful staff and zero mice. We asked Compass to refund us for the weeks in December when we were no longer occupying the unit, but they said this was "impossible". I can't believe that after losing over $1000 of our property, having to pay movers to move our stuff twice, and the stress of dealing with a mouse-filled unit, Compass was completely unwilling to refund us for the weeks we weren't even using the unit. They should be bending over backwards to accommodate us after this horrible experience! Based on the numerous other 1-star Yelp reviews this facility has, we are not alone is our disappointment. Don't trust the Google reviews--almost all of them come directly from Compass's website. Don't let our ordeal happen to you--DO NOT USE Compass Branch Ave, PVD! read more

Compass Self Storage - Dead mouse in our unit. - Self Storage Near Me - Providence, Rhode Island

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Do not move your stuff here. Entire first floor flooded. Everything in the unit was destroyed, irreplaceable family things. They hand you a brochure, talk to the insurance people. Manager never called me back, called left messages at least 5 times. Get a notice while traveling for work, move your stuff out of the unit or it goes in the trash. Had talked to the manager and he assured me it was cool till I got back, gave him the date I would be back in the country, he tells me "no problem" when I come back. Nope, problem, my girlfriend had to move the unit to the upstairs becuase they will not wait when they told me they would. Told me discount on the new unit, no discount. I'm on auto pay they tell me I'm a month behind. Do not use this place if you value your belongings and your sanity. read more

BEWARE!!!!!! Ths is my life right now because of this company, I pay $400 a month for these dirt bags to tell me I can longer access my storage. Yes there was a flood two weeks ago. It's two weeks now.e there telling me it may be months. I cannot work!!! I cannot function before this I was there daily running my businesses and side hustles. There bast**** shut me down. So much for working for yourself. You cannot rely on them. I have already gone to the BBB flood or not it's been a week I'm out of work and I already am having issues paying bills. I work for myself. My life is not going to be on hold because people are incompetent at a storage facility. I am with my situation right now and if anyone thinks it's fair after I lost thousands of dollars I pay rent there out of there mind. My entire life is in one of there big units, my Business is run out of the unit. I need out of this horrific storage facility. I was told I can't access my stuff for months. Meanwhile I'm losing my e-commerce business. eBay does not care about a flood I need to ship the buyers items. My customer I am remodeling her bathroom wants it complete. I can't access my equipment to do so. I was told months till the sort it out. No one calls me back or anything now. I missed two calls from them I called back nothing. It's almost two weeks since the flood read more

I rented a storage unit when the property was owned/managed by Uhaul. Under their management, the price was reasonable despite the overall grimy/dingy-appearance of the storage facility. (FYI The bright, clean lovely pictures that you see on their website are mostly representative of the entry level floor...) However, acquisition by Compass Self Storage coincided with a sharp decline in my relationship with the facility and I had to move. 1.) Notification of New Ownership: I had faithfully paid my bill via autopay, I was initially unaware that the property had changed from Uhaul to Compass Self Storage. That is until I learned that my unit was scheduled for auction during a phone call in December 2014. I asked them what happened to my autopay. Their response: When Compass acquired the facility they were not given all of the billing/customer information by Uhaul and were unable to re-initiate autopay. After TOO-MUCH conversation they acted as if they were doing me a favor by crediting me all of the late charges that were assessed due to THEIR ineptitude. 2.) Billing: I spoke with Mike to determine what my bill would be moving forward. Mike calculated the amount, and I scheduled recurring payments through my bank based on our conversation (I did NOT trust them with my account information!!). Again, about a month later... I'm back on the phone with Mike because my payment was late. I retrieved the notes from our prior conversation, to review them with him. He initially seemed confused by his OWN words, but eventually double checked the ledger and figured out my bill ... it turns out that HE made an honest error when he previously quoted me my payment amount. However, he never admitted nor apologized for his error ... thankfully, he helped me get credited for my late fees. #guiltyhelpfullness 3.) Rent increases: The rent increases are just straight ridiculous! My records indicate (Uhaul): $119/month, (Compass 4/14)$131, (Compass 10/14) $140, (Compass 12/14) $153. 4.) They maximize late fees/charges: Compass claims that it does not process partial payments although they will deposit your checks WITHOUT applying it to the balance of your account so that they can assess late fees. Confused? Yeah... me too!! Here's the scenario: I missed one of the letters announcing yet another price hike. However, my bank had issued payment at the old price which ended up being a few $ short. When I realized the error, I IMMEDIATELY issued a smaller check to cover the discrepancy. It turns out that by the time the 2nd check arrived I had been assessed a $20 late charge. So at that point, my rent was paid in full, yet I had a balance of $20 due to a late charge. They then assessed me with a 2nd late charge, because I hadn't paid the first late charge. The kicker? They held onto both of my checks and didn't deposit them until the following month when the next-months check arrived because the first 2 checks were a 'partial payment' (i.e. the payments didn't cover the rent+late fees, so the first 2 checks were not applied to the balance'). I asked Dino what happened to the 3 checks. long story short they issued me a credit for the first 2 checks instead of applying them to my account. By this logic, they can continue to charge late fees FOR having a late fee! ...I dunno, but this 'feels' rather unethical. 5.) Online Billing/Online-Payment/E-Billing: Their e-billing is woefully inadequate. It doesn't list all of the information about prior balances/payments/balances-carried-forward. Likewise, the exact amount of each payment made is not directly reflected in their online ledger. (For example, you'd never be able to decipher #4 by reviewing my payment history.) 6.) Phone calls/Correspondence: Mike and Dino do not return phone calls or respond to messages with any type of urgency. This is particularly unacceptable for a company that has the proclivity to charge late fees due to carrying over a balance due to late fees. (See #4 and 5) 7.) Filth: The storage facility is GRIMY... if anything TOUCHES the floor it is immediately covered in black dirt. However, the office and bathrooms are clean-enough. 8.) Safety: A gentlemen repeatedly came into the facility to use the bathroom while I was moving out. This same gentleman chastised me for locking the bathroom door. He complained that I hadn't read the sign on the door and that the bathroom shouldn't be locked while occupied .. excuse me? To be clear! I have no intention of learning the quirks of your weird locks!!! How the management has failed to recognize that counter-intuitive door locks presents a safety/liability issue defies logic ... Please install the correct bathroom door locks!!! Bottom line, I don't think that the workers are dumb... but every time I've had to deal with them, I have found that they are profoundly inadequate, unprofessional, lackadaisical and lazy. I am thankful that my things were safe here. But, I would NOT recommend this place!!! read more

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Really really disappointed. My mother and I have rented Uhaul vans from this location almost every weekend for the last year or two and we will officially be taking our business elsewhere. We picked up a van this week and it was absolutely disgusting. There was paint all over the dashboard along with dirt and dust. There were half smoked cigarettes in the door and sticky spilled coffee or soda in the cup holders. The whole van was a gross mess and stunk. My mother had to scrub the van before we could even put anything into it. We've never had a problem here in the past but when it was brought to the attention of the employees on shift they didn't seem to give a shit. It costs a ton to rent a van and you can't even clean it when it comes back from the last use? Yea, buh-bye read more

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I just want to say that Justin is an asset to this company. I had an issue and he resolved it for me faster than he thought and was very helpful with my questions and concerns. People like him are reasons why company's stay In business. Thanks again Justin. read more

Great service! Very helpful and straightforward. Clean facility and a lot of space.

Helped out a friend by dropping off a couple of car loads of stuff. The facility is filthy - not ''hey it's an old mill" type of dingy charm, but a "nobody-cleans-it" dirty. On a bright, bright sunny day it was DINGY and very poorly lit inside. The unit had wire mesh for a ceiling and it was STILL very dark and hard to see inside. The unit also had a support column in the back. (??) One of the carts had some sort of purple sticky paint on half of it. I found the unit number, but it had a lock already on it which it wasn't supposed to. You'd think your unit number would be the only one on the property but they repeat the same unit numbers - on the same floor! - differentiated by colors. I called my friend, who called the manager on duty. He tells her to have me go see him in the office and he'll get me there. I walk out the to the loading dock area, get in my car, drove through the gate, then parked in a puddle of water covering half of a parking "space" that tilts, I'm not kidding, 45 degrees. I felt like my car was about to take off into outer space. After letting me stand there five minutes while he finishes with his next victim, this guy tells me - "go back to the loading dock, walk though the blue door, go all the way into the back to the blue unit doors, take a right and it'll be right there". I had to check twice more that he meant the blue units were in the back of the huge room. Like this nit wit needed me to be summoning into his presence to give me this? Like he couldn't just tell my friend to call him? I actually thought I must be in the wrong part of this huge mill complex and he was going to escort me over to the unit. I dropped off the stuff and beat out of here - I wouldn't recommend this place to a family of rats looking to get in out of the rain. read more

The absolute worst storage experience possible... First, the reservation we made on the phone was just a lie to get us in the door. They said they had a promotion and would give us a 2nd floor unit for 75% off the first two months. They gave me the unit number and everything seemed great. When we got there they (Dino) had given that unit away, even though we had reserved it days before. In return, he gave us a 3rd floor unit with no promotion or savings at all. As a college student, one of the only reasons I chose this place was for the promotion and promised savings. The floors were covered with mouse traps. And they had a total of 2 rollers for myself and the 4 other families moving their stuff their at the time to share. The units are a scary maze to get through, while the floors were uneven and severely bumpy. We were visibly upset after they screwed us on the promotion and they offered no help to solving the problem. Had I had any other option, and didn't have to move that day, I would've taken my business elsewhere. DO NOT GO HERE, save yourself the headache!!! read more

Excellent, clean facility that is climate controlled. Easy access to location and to storage unit. Staff extremely helpful.

We rented a unit here for several months, before moving the contents to our apartment's storage area. We had informed Compass staff of this move beforehand, emptied the unit before the beginning of the next billing period, and returned the keys to the staff at that time. But we were still charged for storage for the following billing period. Repeated calls to this Compass location did not lead to repayment by the company. Due to poor business practices and dishonesty, I would not recommend this storage company to others. read more

I highly recommend Compass SelfStorage on Branch st. The manager is extremely helpful and friendly - made the application process easy. Very clean - easy to get to - convenient access too. Great for college student needing extra storage. read more