Zee was so helpful and amazing 10/10 would recommend Units…read moreare nice service is very welcoming.

The location is great, but they need to invest in professional cleaning and control of cockroaches,…read morerats, and other insects common in the area. The apartment they gave me was dirty, or perhaps that's their standard. The staff are friendly, but they need training in commercial cleaning. The only places that are truly clean are the reception area and the bathroom, which is impeccably clean but requires a key to use. Every time you need to use the bathroom, you have to ask, which is very embarrassing! They should leave the bathroom door open. In short, if you are going to rent a space here, be aware of these problems.

I visited Prime Storage on Thursday 6/19/25 to take a tour of the units to see which on will best…read morefor my demands and needs. I was greeted by Chris who was indeed very helpful and professional. He was also training a new employee names Jesus. Both gentlemen walked me to the units and demonstrated how to enter and exit the elevators and etc. On Friday 6/20/2025 I decided to purchase a unit (despite the negative review because I'm big on reviews) and I can honestly say it was a pleasant experience. And even though I had a problem entering the elevators, the problem was quickly rectified in a matter of seconds. Chris and Jesus keep up the good work and even Jorge (the interactive associate) was great as well.

Contacted Corporate Customer Service today (3/19/2025) to follow-up on my complaint from Feb 14,…read more2025 and I was on hold for 15 minutes while they tried to find the clause in their contract that states that they don't pro-rate when moving out of the units. I'm still on hold... 888 846 6503. Oh, Chelse just came back and located it in Section 12 of the LEASE AGREEMENT! Now, my problem with that is, RUBEN, the Store Manager, should have contacted me back once he was aware, for the email I sent him, requesting the prorated amount, and informed me that they did not prorate, and at that point I could have removed my belonging prior to the payment date, or delayed my move until I was at the end of the monthly lease period. He also could have shown me in the contract where that informaion was, instead of responding that he didn't think it was in there, but he would leave it to me to find it. Also, that he did not have Corporate's information, but I could got on the internet and search for it. They actually sent me an email, which its a SPAM send, that offered me a $100 gift card for refering customers to their facility!!!! NOW DO YOU REALLY THINK I'M ABOUT TO DO THAT????? I understand Rudy is the District Manager... Good Luck with Ruben!!!

What they advertise and what they give you are two different things. Very unprofessional, I just…read morewant my money back. It might be a good place to store your boat or your camper or your truck for your business, but as far as a personal storage don't do it. They're liars. Nobody works in the office everything is done on the phone.

Rented for 23 months went to pick up my stuff It was full…read moreof DEAD RATS storage don't want to take responsibility Was tall to call insurance co DO NOT RENT FROM THIS STORAGE

My family and I moved our belongings into CubeSmart during the height of the 2020 COVID19 pandemic…read moreand we haven't had a bad experience yet. In fact, we have since added not one, not two, not three, but four separate units over the years. We have since been able to downsize our units down to only three. Anytime we are running behind on rent they have been more than accommodating with us by allowing us to pay a few days, if not a week, late, late fees applicable. The staff is nothing if not the most friendly around. I couldn't recommend this locationany more than I already have. We recently moved from Palm Beach County to Saint Lucie County and have decided to keep our units here because of the professionalism and friendliness of the management and staff. Thank you for always being willing to work us anytime we needed the help or accommodations.

Avoid this place. The rents are over priced. Go to extra self storage down the road. Almost half…read morethe price. I moved my stuff out and they still bullied me for 3 days rent 36.00!

The access hours are TERRIBLE and inconsistent. 9:30-5:30 M-F, 9:30-4 Sat and Closed Sun is the…read moreworst time for someone to access their things outside of normal working hours. I wish I had never gotten a unit here.

Great customer service! I was having one of those days where everything was going wrong including…read moremy car battery dying while I was at my storage unit. James went above and beyond and jump started my car! So thankful!

Allison keeps the buildings in tip top shape. I never had any issues with the gate access not…read moreworking right, and they were awesome in providing an additional discount for paying 6 months in advance. I just moved out but will go nowhere else if I have future storage needs.

Gave us a binding estimate based on the inventory being moved. Then when they arrived to load the…read moreprice went up almost $1500. AND they didn't even bring a large enough truck to fit all of our stuff so we had to give some things away. We had to be out of our house the next day so no time to find a different mover. They knew that and they take advantage when you are vulnerable. If that wasnt enough they broke our 55" TV and refused to pay for it. **** ******* was the salesman and ******** is the so called operations manager. If I could give ZERO stars I would... AVOID THIS COMPANY AT ALL COSTS...!

Awesome job. Super flexible. My storage unit (Public…read moreStorage) had a power outage and the elevators were out of service. My unit was in the 3rd floor!! These guys knocked it out without a single complaint. I've used All My Sons, College Hunks, Two Guys and Truck. Never again. I'll use Stress Free Storage every time.

A spectacular family run establishment in which I plan to stand behind and support and recommend…read more100% of the time. The owners are honest hospitable and provide excellent service. Their professionalism and warmth is quite the treasure in our community. Support this local business today! Thanks mailbox plus for all you do for our area!

The man at the counter was the rudest person. Wouldn't help me. Told me I should learn myself. No…read morecustomer service skills at all.