We have had a wonderful experience using this storage facility. It is family owned and operated,…read moreand the people are very kind and easy to work with. Craig has gone above and beyond and has accommodated us in every way. He quickly fixed a little issue that we had. Prices are very reasonable compared to other storage facilities around. They keep it clean and maintained. I highly recommend it.

I read the reviews and tried to do some research on this facility. Not many Yelp reviews but in…read moregeneral, I thought that their reputation online seemed reasonable. As with any rational human being, I am concerned about where I leave my belongings. First and foremost, I want to make sure that the items are SECURE. (crazy?) When I called to get more information and potentially make a reservation, the first thing I asked was: "what sort of security do you have at the facility?" (something to that effect). The gentleman who answered seemed VERY taken aback. Like shocked. Offended. In fact, he told me and I quote, "no one has ever asked about that before". What?!? People don't ask what sort of security one has at a facility whose only purpose is to safely secure one's possessions? I asked him "how long have you worked at this place?". He said "five years". FIVE YEARS and I am the ONLY person to have asked this question (which he didn't want to answer btw). Does that sound true to you? To anyone? No. It sounds insane. So hey! OWNER. Send me a DM. I would love to chat with you on the phone and understand what's going on here. Or not. I'm sure you have a recording of the call. Why not listen to it and see how business is lost on the fly.

Shaquan was soooo helpful. She was able to secure the exact spot and size I was looking for. Good…read moredeal. Safe clean location. Get your storage unit here. You won't be disappointed. .

I used a unit in this facility for almost 4 years now. It is conveniently located near my house and…read moreI never had an issue. Though the price changed along the way, as did everything else in the country, the space secured my belongings as well as promised. Jennifer helped me over the phone to turn off my autopay on the app and walked me thru the steps to cancel their services. I am leaving as a satisfied customer.

I have been there for several years now, even when new places have opened up I have stayed. They…read moreprovide good rates and value.

Around town everyone knows that this is the best storage facility. If you factor what you're…read moregetting vs. the price, this is the obvious choice. Very nice and helpful staff. We have met the woman on the weekends and the weekday staff; all great people that are accommodating and pleasant to work with. They were pretty full but they had a couple of units to work with and they were able to get us in right away. The facility is air conditioned, clean, and is organized really well. They offer a lot of equipment to roll your stuff to your unit and they have a big elevator. It's not 24 hours but they have good enough hours for us. We feel good about our decision to keep our belongings here.

three men came to us from one condo in our community to another…read more came on time waisted no time and finished without any problems. the men new their job worked well together and helped with anything we asked of them.

I used this company to move from Coral Springs to Lake Worth, They charged me $500 even though I…read morewas quoted $450 over the phone. I paid it fine. After the move, the driver calls me and tells me that they forgot to deliver my TV. So I had to stay home from work two days to get that delivered because he didn't show up the first day that he told me that he would even though I told him that I had to get to work by 2 PM. After I unpacked my stuff I realize that they also lost an entire bag of shoes. I called them to let them know that my shoes are missing. They told me they would call me back once they spoke to the driver, I haven't heard a word out of them since. This is absolutely crazy, especially since they overcharged me. I know they've been around for a while, but they're not doing good work. And I would not recommend them.

Great service!! Clean and friendly. Location is perfect and very easy to get to unit. They provide…read morea good amount of flat bed carts.

I wish we still had Rebecca, who was here when it was still Burlington Taj Mahal Storage, and she…read moreis the person that all of the positive reviews mentioned. Once Prime Storage acquired the facility, Rebecca stopped working there. It has never been the same and continues only to decline. Not only does the AC almost never work, I have seen water flowing out of people storage units, and into the stairwell, and the elevator is out on an honest weekly basis. No one is ever in the office, so you scan a QR code to speak to someone that is offsite and has to look up the property in the system and try to guide you as someone that has never even been there. Absolutely worthless. We will be moving our items as soon as we can. Oh, right, one last thing - they continue to raise the rates on everyone regularly.

the customer service do exist. First there was nobody at the office during regular b hours. I was…read moreable to call and the representative on the phone was clearly not trained on how to help customers. He gave me a code to walk into the unit. the first impression is that for it being "climate control" it was hot and humid in there. He asked me to remove a tag that locks the unit so that I could see it. I removed the lock, but the door would not open. They are roll-up doors. I could sense he was annoyed but he then asked me to try another unit. I removed the tag and tried to open the door but it was not rolling up. I knew at this point that perhaps I was doing something wrong. so I asked him if there was something else I needed to do with the latch. To my question he responded "I mean it's pretty self explanatory how to open a door". I'm sorry what? I don't think that's how you handle this situation. They need to train the staff on how to problem solve if they are not going to have someone on premises.

Ours was a short move which this family-owned company managed terrifically well. Larry came by and…read morewas both friendly and professional, delivering an instant quote on his iPad. The personable moving team was Sidney, Noah and Jessie and they were simply great, packing and unpacking our stuff flawlessly. It was a pleasure dealing with these experienced professionals. I hope we do not have to move again for a long time but when we do it will be A-1 that I call. Use 'em!

DO NOT HIRE THIS COMPANY. The President of the company was dishonest with us…read more Several items of jewelry (estimated total value of $10,000) were taken from my home during our move on December 9, 2024. The theft is currently under investigation by the Jupiter, FL Police Dept. Prior to filing a police report, we did reach out to the President of the company to make him aware of the situation. He was dishonest by stating there had been no reports of any theft from previous homes the employees had been assigned. Upon investigation by the Jupiter Police Dept., it was discovered that one of the employees has several years of a history of taking items to local pawn shops. A-1 Moving sub contracts their van drivers and their labor.

I've used this firm in the past for moves in Palm Beach County. Always professional and spot on…read moreefficient. Today I had a small move from the Yacht Club and a local nut job named Erich Sisko was off his meds and started screaming. The guys handled him with dignity and respect. Solid five stars and reasonable prices. I refer them to all my friends.

Scheduled an appointment for an estimate and Patriot was a no show…read more Reached out to see if they were coming and was ghosted. Not very Patriotic.