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    Compass Truck Rental

    5.0 (1 review)

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    11 years ago

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    U-Haul Neighborhood Dealer

    U-Haul Neighborhood Dealer

    3.5
    (6 reviews)

    This U-Haul location in Burr Ridge is conveniently located near major expressways and was my choice…read morefor a quick move. I called this location during the week for a rental of a box truck for a Friday pick up. The friendly lady on the phone wanted to know approximately what time I was picking up the truck. Come the day of, she called me to get an eta. I arrived shortly thereafter and was not surprised by what I would consider standard protocol when renting a car van truck or anything else you can rent that you can drive down the street at 88 miles an hour that consists of flammable gas, metal, glass and others things that could be considered dangerous. A drivers license and credit card is what I was asked to provide and what I was surprised with happened when I was witness to the lack of a secure system to hold my credit card information. With what I was told happened to the lack luster secure credit card no encryption way of storing my credit card information didn't make it any better. I couldn't walk out, I needed the truck. Thankfully nothing happened to my credit card information but I hope they start using technology to store my credit card information. It's a box truck full of my stuff that I and a few friends labored in filling like a losing game of Tetris the screen/truck was full, I couldn't fit anymore. Unlike my stomach however there was room for food. The truck rental came with a lock, which stopping for food I wanted to lock the back of the 16 foot box truck that contained priceless memories. Why isn't this lock working? Ugggh, as I struggled to lock this lock in the cold rain and wind I was fearful that I would be having lunch with a truck full of my priceless treasures that was unlocked I would return from lunch to find a ransacked truck. That reality was becoming more and more realistic as the lock, had sprung. It was only worth the cost of scrap, maybe 3 cents? How could I enjoy a meal this way? As I scarffed down my lunch I couldn't help to think that didn't the folks at the U-Haul know that the lock was broken? Didn't they check it, it's just an important little minor detail. Upon returning to the truck I had nothing to worry about, I checked and no one had been in the back of the truck. It turned out just fine, my priceless irreplaceable treasures were safe. Would I use that U-Haul location again? Not if it required my credit card information to be stored in as unsecured means as the back of that truck with the broken lock was.

    This place has good UHaul options to choose from and are close to where I live, however that is…read moreabout it. The lady who works the UHaul rentals was late to my appointment by 10 minutes, took 20 minutes to talk to me about her life problems, and then took another 20 to get the trailer out. Also, the office was a dump with automotive tools and cans all over the place. There are better places to get a trailer, not here.

    Compass Truck Rental - truck_rental - Updated August 2026

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