I never write reviews, but this one needed to happen. If some of these issues happened to me, chances are it has happened to others. There is much more to this, but this is the summary of my experience with "compassionate" care. Just an overall horrible experience and horrible business transaction. We got off to a good start with this company. Up unto dropping our dog off to go through the aquamation everything went well. Our requests were to get our blankets back (we made this very clear), which were going to go in our bed with my wife and I. We wanted her remains put into the same urn as her brother's remains which we also brought in. We wanted both names on the name plate for the urn. Our requests could not have been any clearer. We were guaranteed our requests would be met.
Once they got our money everything went completely downhill. Numerous unanswered texts, phone calls, and voicemails to check status and make sure everything was ok. Something seemed off. It was supposed to take a week from what Bryan said. Took almost 3 weeks to get the remains back. During this time, I had asked about our blankets we wanted back. Bryan informed us these blankets could have been thrown away, donated, or something. He said his commercial laundering company could have them, and he would investigate it. No call back no update. He would not give out the name of this commercial laundry company to me, I would of gone there myself to look for these. Confronted him on that. Said they would bring them back the following week and he would call, which he never did. Again.
In picking up our remains and rather upset about the blankets I look over and there is just one dogs name on the plate, remember I asked for both dog names on the plate. I called him out on this, and he tried to tell me both names are on the urn... on the bottom on a sticker tag which also had our address/information on it. He tried to pass this off as that's what I asked for. It is clearly not names on the plate, and he knows this, but still tried to pass it off anyways. This is also the same tag that's on the envelope they give you, with your address on it. My wife and I had to order our own plate.
He kept dragging me along in the blanket situation as if he was trying to hide something and knew it. Also, we did not get our other urn back, so they are likely using our other dog's urn for their other customers. I didn't even think of this at the time as I was so heated about everything. The one thing that did happen we asked for was both bags of remains were in the same urn. Other than that, this whole process was as far as a business transaction went was a disaster. No accountability, no apology, crappy communication, most important requests to the customer not met, making excuses, no effort to make any bit of this right.
He had said that he does donate and could have donated these blankets to Young At Heart, which is a senior dog adoption center in the area. In speaking with the lady who works there, they said they had never gotten any donations from Bryan or "Compassionate" Care, nor would they take blanket donations from a cremation center for a number of reasons. So, Bryan straight up lied about that all together. Who does that? Seriously. Absolutely pathetic to say the least.
All of this was a great example of how not to treat customers. An even better example of how not to do business and how not to handle a big mess up on their behalf. We will not be returning to "compassionate" care, which is unfortunate because we did like the process of the aquamation. I have plenty more to say, but this is the gist of it. Bryan was absolutely horrible to deal with after the money was paid. This was supposed to be a big bittersweet closure to moving on from 2 dogs I had for 16 plus years, and these people stained that closure. They didn't follow through with anything to make it right. I would give a 0 if I could. read more