My experience searching for a 2026 SUV didn't exactly go as I planned with Chatham Subaru. However,…read moreto use an overused cliche (which I despise as a former English Language Arts Teacher) time and patience for all interested parties does make a considerable difference. That statement I make with no restrictions or reservations because it - the statement- is true. It's a fact, not an opinion. And I attribute it to Mr. Jermaine McKeever, a Finance Director, who is employed at Chatham Subaru. A second factor kept me from my initial reluctance and hesitation to "pack up my things" and walk out. - knowing how to treat a potential customer - and for that talent - either ingrained or encouraged or taught by the two gentlemen who put together this dealership, Mr.Pittman, Sr. and Mr. Pittman II, for their business acumen and ability to hire the best talented people, I am impressed. And I'm not usually impressed by anyone who owns or works at a dealership. Now an encomium for the others who kept me in my chair without tying or my wife with twine, or ropes, or duct tape, but with kindness and integrity and intelligence and patience, lots of the last one. Debra, a newly minted Sales Agent, Kay, a second Sales Agent with the patience of a bomb disposal tech, knowing that what she had to defuse was a ticking explosive device. She's still there at the dealership. To my two favorites: Jesse, a Sales Manager, who mistook me for the hugging type," but at the conclusion of our deal, did settle for a "fist bump,":must be a Southern thing. And now to Chris Hall, who without him, this experience would not have turned out so well. Chris is the General Manager. His "cool under fire" now has me a customer for the years left to me. But my favorite is Nina Beverly. Young in years but experienced as a Customer Care employee. Without her patient explanations of the technologies built into this 2026 Forester Touring, both my wife and I would have been lost. Her natural humor, her patience, her sense of pride for her job, and quite honestly, all of the people with whom I had an interaction have this feeling, Mr. McKeever said it best: ". It's not about the sale. It's all about the customer." And one more employee whom most customers may tend to forget: Austin Taylor, Chatham Subaru's Service Manager. Although our introduction was brief because I had a question about the spare tire - a donut tire - he assured me that the tire could replace any full-sized tire if necessary. Now I wrap up this lengthy review. If there is someone who is thinking of buying a new SUV or someone who plans a trade, read my review. And do the right thing. Safety and a spectacular looking SUV are not two sides of the same coin. They are the only coin. Jim W.

went there on Saturday 6/27, beautiful building and as I walked in the door I noticed a reception…read moredesk with a young girl sitting there on her phone. She wasn't wearing any Subaru shirt so I thought she may just be someone who decided to sit there. I stood there for about a minute and then I cleared my throat thinking she would look up and I could ask her if she worked there, no response, just head down looking at her phone. another 30 second and I said "excuse me", no response so I said again a bit louder, "excuse me" and she found it necessary to look at me. I asked her if she worked there and she said yes. I said I saw a vehicle online that I wanted to look at and she asked me if I needed a salesperson. Every employer should educate these young people that the customer should be their priority, not their phone, although that should be common sense!

Bought our daughters first car from them, no hassle no haggle very easy to deal with ...you don't…read morefeel "car salesmaned" Genuine bunch of folks.

I came to Quality Auto on recommendation from a local mechanic who I trust and always does a great…read morejob. Their prices were reasonable and Dale did a great job of keeping me informed of what was going on from the initial estimate till I picked the car up. I checked online and several local places and the price he charges for parts and labor was as low as any other shop and lower than most. They had to paint match a 6 foot rocker panel to a 10 year old aftermarket BMW paint job and they nailed it. Best of all, I picked the car up less than 24 hours after dropping it off. I will use Quality Auto for all future body work I get done on any of my vehicles and encourage everyone in the area to do the same.

first it was my wifes 2011 black jetta that was hit by a deer, results, just about perfect, second…read moreit was my 2009 corvette, cyber gray in color, flawless paint matching and finish, then my 09 f150 that was hit by a dumb kid, same results, the my vette was hit on the l/r quarter panel, once again the work is flawless, if someone thinks this is made up stop by 4904 augusta rd and see for yourself.

Very friendly no pressure sales person, Dora. She was honest and friendly while we perused…read moredifferent Mercedes models. Everyone at the dealership was equally kind and helpful. Very happy with our experience.

Crooks! DO NOT BUY OR SERVICE YOUR CAR HERE! My husband…read morebought his used GLS SUV here 2 years ago and purchase the 3 year annual service plan. Went to get his car serviced here in the 3rd year and was told he does not have any services left on his plan and it would be $2500. Needless to say, he drove off the lot without giving them the business and will never return. We had also purchase another GLS vehicle from here 2 years ago and were sold some BS expensive package to keep bugs from damaging the paint that the sales rep told is a MUST in the south. We were new residents and didn't know any better. They sold us a bill of goods.

While on vacation I called to get a simple recall computer flash done on my Outback. The service…read moreadvisor said it was only 30 minutes to complete the job so I could stop in anytime. I dropped off the car at the service desk and looked at a new Ascent for a bit while there. First all that new Ascent is really a nice SUV. There was a salesman on the lot so I asked him if we could take a drive and he politely said not unless we were serious about buying and since we were here on vacation the dealership preferred that he spend his time on potential customers. I guess I understand but it was the middle of the day and the showroom was empty. I am not upset but was surprised as I did buy a car a few years ago on vacation at their sister dealership next door. A few minutes later the service department advised they were finished and had even washed my Outback as well. The service department was very friendly and the dealership was fantastic. They have a great waiting area and a beautiful showroom as well. Overall a good experience.

If I could give 0 stars I would. My first experience here was great! Went back 2 weeks ago for…read moreminor service. After vehicle was finished, service attendant gave me receipt to sign for completed services but neglected to show me at the very bottom where it said there was a problem with my tires. Never mentioned it. I left and drove back to Hilton Head (about 35 minutes). Later that night as I read over the receipt I saw the notation about the problem with my tires. The next morning I called to try to get some answers; no one EVER responded to my many calls or emails! Needless to say I will never return to this dealership! If you can't answer questions of your customers then you don't deserve my money!

I can't say enough good about this business. Mr James was…read morereliable, he was on time, he was efficient. he fixed my problem and gave me great recommendations. make your appointment ahead of time this man is worth his weight in gold.

I have used this shop 3 times this year and I'm always satisfied with the service. I needed my…read moretransmission replaced and they was able to give me a price better than every other shop in this area. Plus I was given a 4 year warranty. The only thing that I don't like about this shop is that they don't offer loaner cars so I couldn't give them 5 star.

This dealership as a whole is wonderful! I just purchased my second vehicle and our salesman,…read moreBishop was top notch through the entire process & was a friend by the time we left! Patrick (on the financial side) is so kind, patient, and informative, and the service department is prompt, honest, and efficient. If you're in the market for a new or pre-owned car, THIS dealership is a win all the way around! I can guarantee my next car will be from them too!!!

I'm a Volvo fan and currently own my 5th Volvo. Their service department is Volvo trained and…read morehelpful, and I especially appreciate long time service guru and manager, Holly! *Valet service available. *Volvo certified mechanics *Helpful guest services while you wait and amenities, too. *Diagonistic equipment *Nearby restaurants and shopping if you're killing time while waiting on your vehicle