This isn't a poison pen review -- just the facts, but I have to tell you this was the worst…read moreexperience I've ever had with a repair shop. I've owned 46 automobiles and I've seen the inside of a lot of garages, and I have never been treated worse or with a greater degree of incompetence. I read a review here on Yelp and decided to take my ailing 2002 Mercedes Benz CL500 coupe in for a sagging right rear suspension problem I did a lookup on the various Mercedes Boards and they all said that this could be a complex repair. I read that they were open between the holidays, so I made an appointment. First of all, it took forever to find the place. Not much signage, and the yard and parking is a mess. When I got there, they didn't have a record of my appointment, but said that they'd make room for me. I decided to camp out and do some work on my laptop. 5 hours later they finally got to my car and told me that I had two leaks on my front suspension hoses. They brought me in to show me where the hoses were wet, and said that they'd check to see how much it would cost to fix. Turns out that the hoses were a pretty rare part. One would have to be flown from Germany. They said that they'd try to locate some others, but were out of luck. I asked them if they could just repair them down the street at a hydraulic shop, and they agreed that it would be a satisfactory idea. They hooked me up with a local Enterprise Rent-a-car and said that they'd call me with an update. Two days went by, and I hadn't heard from them. I called and talked to Lars, the owner's son and shop operations guy. He said that they hadn't gotten to it because the mechanic had been off. he said that they'd get the hoses out that day and then to the shop tomorrow for the repair. This was now Wednesday. I called again the next Day and Lars said that it would be ready tomorrow. On Friday, called in the morning, and Lars said that they were "getting it done". I decided to jump in the car and roll over there at 4pm to see how things were going and hopefully pick up the car. When I got there, the place was a mad house with cars going out and everyone collecting their cars. Turns out that they had never gotten to my car all week, and for five days they were completely BSing me. I told them that I wanted my car and to top the fluids off and I'd pay for it. They had to re-install the valence panel under the front of the car. Lars apologized profusely, but the DUDE LIED TO ME. He gave me a couple liters of hydraulic fluid (abt $35 in value) and told me that the mechanic would "button up my car" and it would be out front in about 30 min. The car showed up out front. My wife got in the car, I took the rental back and paid the $280 bill for the week that I had it, and we went home. That Monday we took it to the local Mercedes Benz Dealer in Grosse Pointe off 9-mile road. They diagnosed the car in two hours. The hoses up front were fine -- they had fluid on them because they were just under the sump and hydraulic fluid had been spilled on them while it was being filled. Eastern's Diagnosis was wrong and would have cost me nearly TWO THOUSAND DOLLARS to discover, and then I would have had to fix what was ACTUALLY WRONG, which was another THREE THOUSAND DOLLARS. I paid the dealer happily. Got the car back in two days. It's run fine ever since for the last 4 weeks. As a final insult, my wife was travelling to Ohio and back when the font valence panel that Eastern's Mechanic had "Buttoned up" came loose and disintegrated under the car -- another $200 joke that was on me. I know that they have had a lot of good reviews; Me? Not a fan.

This is the kind of auto service center I am used to and I am glad I found them. Very old style…read moreservice, but the place was clean and professional looking at the same time with lots of seating. I drive an older Jag (2003) and my local service center doesn't really deal with them. They recommended that I go to a dealership, but I had other ideas and decided to shop around a bit. I had been deferring maintenance on the car until I paid it off, and that happened in December so my car was in rough shape. It was so bad, I was actually renting cars when I had to go anywhere to be safe. So having said that, I knew this would be an extended visit and big money. Delaying as long as I could, I decided to take the girl in over the break between Christmas and New Years. SO much work needed. Rear brakes, all 4 shocks and struts, air coolant reservoir replacement, 2 leaky oil valves, and a partridge in a pear tree - and so on, and so on, and so on! The bill was much less than I expected, and they were very considerate through out. I need to take it back in to get 3 bushing replaced but other than that, the car is DONE and I have a good feeling about it again. When I drove it this morning, I actually felt as good as when I first bought the car. It drove great, and I had zero worries on the drive so I am just thrilled. Not only is my car payment gone now, but my car is in great shape to last me for years to come. Happy camper!

My wife and I are new to the area. Our Nissan Pathfinder had stopped running. I checked Yelp…read moresearching for a reputable auto repair shop. I found Jay's Automotive. It was RATED 5.0. I read the reviews and knew this was the place I wanted our Pathfinder serviced. From the moment I spoke with Jay on the phone till I picked up the Pathfinder. I felt totally comfortable and assured it would be fixed correctly and at a fair price. It was and at a very fair price! Well, Jay delivered. In fact, he went above and beyond the norm lately for most auto repair shops. He checked the tire pressure, the fluids, topping them all off. Plus, with our pathfinder almost twenty years old. He did a full inspection of the undercarriage, suspension, and brakes. No additional charges. When I drove out, I KNEW my car was fixed correctly and safe. I highly recommend Jay's Automotive to anyone looking for a real auto repair facility that is run by an honest owner. If there was a higher rating, then 5 - STAR. I would give them a 10!

A HUGE shoutout to Jay's Automotive at 48330 VanDyke in Utica(586-991-0440). My dad was in an…read moreaccident in front of their business. The owner immediately called 911 while one of his workers-Chris-ran over and stayed with my dad until the ambulance came. He also took the time to call me to let me know he was with my dad and he was doing ok. I am so grateful, as is my dad, for their quick action and kindness. So, if you ever need work on your car, look them up. They are the GOOD guys!

Garret Auto & Truck should be named Garrett Truck & Auto as this is the Go-To place for Truck & RV…read morerepair. I recently had my catalytic convertor stolen from my Ford chassis motorhome from a "secure" storage in Commerce. It turns out that none of the Ford dealers in Metro Detroit can work on a Ford chassis RV! But Garrett can. I received a prompt estimate from them and was on my way shortly thereafter, "shortly" being the time to coordinate getting the work approved & paid by my insurance company. Phil & Kevin were very responsive to my questions & I'm pleased with the quality of the repairs Good-bye Ford dealers, hello Garrett!

Great job! Highly experienced with integrity and craftsmanship…read more We took our RV there and they did a phenomenal job. Now, a DEFINITE repeat customer.

I have had all my cars and trucks in for repairs. He is the best for value and service. I would…read morehighly recommend this shop.

I sent an email to John's Auto Center over the weekend and was not expecting a response until the…read morefollowing Monday. I was pleasantly surprised to receive a response within an hour. They were able to get my car looked at right away. Simon was so helpful and looked at my car the second I pulled in. He said that the condition of my car was great and that it seemed to be running smoothly. However, he agreed to put it up on the lift to do a general wellness check of the undercarriage of my car. After inspecting it (again, right away) he took me under the car to show me- he said that everything looked to be in great condition. The only thing he did point out was that my tires were needing to be replaced in the near future- and took the time to show me how to check the tire tread. He offered to give me a quote, although I felt no pressure from him to purchase the tires through him/at their shop. I really appreciated that Simon did not try to sell me some part that I didn't need, or to tell me that something should be fixed on my vehicle when everything looked great. Simon had such a genuine way about him, and I could tell that he was very honest and that I could trust him- which is huge! After asking him to look at the cabin filter, it DID need to be replaced- they didn't have one in stock- so Simon ran to the store and was back to replace it within 5 minutes! I was so pleasantly surprised. I was shocked when the general wellness check on my vehicle only cost $50! and he didn't even charge me for the cabin filter... If I had taken my vehicle to GMC, I for sure would have had to wait a week or two for an appointment, then they would certainly keep my vehicle for several days- and a wellness check would definitely cost upwards to $200. Needless to say- I will be doing ALL of my future motor / car needs to John's Auto Center!

I received a quote for my car on May 23, 2026 for brakes, control arm, 1 struct, sway bar links and…read morecv axle. I only wanted the lower control arm replaced. But as it turns out the work performed really improved the performance of my car. The one struct was replaced and now my car sits up much higher than before. Also, the brakes were done and now I can stop on a dime. My only complaint and it's not really a complaint but I would like for someone from the shop to give the customer a daily status update. Thanks Jeremy great job.

I moved into the area in 2021. I am retired and like to get old cars to drive that i could not…read moreafford in my youth. between 2021 and 2025 I spent 14000 dollars in fixing and maintaining these older cars to drive. in 2024 a new manager took over and the service quality went to crap. Also the deception and lying became the normal standard operating procedure from the same manager (who is gravitationally challanged). Its like dealing with a slimly used car sales man. I referred 8 of my friends to use the business as well but they are now going elsewhere now. I spent 3 decades in the army and know when I am being bull sh$tted. There are many other garages on Vandyke drive past this one. they all charge the same so dont pay top dollar for a bunch of deception and bull crap.

Knowledgeable far beyond the manual, thorough to the max. Brought my vehicle over 200 miles based…read moreon their past performance...and they continue to do right by their customers. Received a bum steer from a dealership. That won't happen again. Thanks Cook!

I took my car in thinking it was going to be an expensive repair, when they called and said it was…read morea much easier (& cheaper!) fix, I was shocked to say the least, but very grateful for their honesty!!

Service was excellent from the moment I dropped off my car, until the day I picked it up. Updates…read morewere provided, and I was made aware of everything that was being done to my car. The repair work is pristine! My car was done a few days ahead of schedule, which was a bonus. All-in-all, I would totally recommend King Brothers.

It was a minor repair through insurance that they treated like I was paying out-of-pocket. I was…read morewell received, the work was completed sooner than estimated and they detailed my vehicle so well that I actually called them to find out what they used to clean my inside auto glass. I absolutely recommend King Brothers.

Picked up my car today after a one day repair at this shop,having been in the collector car…read morebusiness for about 50 years with autos from a couple of hundred to over $4 million and having the only collector car auction at the Botsford Inn and hotel our Stage coach stop between Lansing and Detroit 1836 with over 70 collector cars including a KB12 Lincoln owned by CLARK GABLE and a one of a kind 1903 Curved dash Olds you must know paint,Pearls, Candys,etc and where to take your car if you want the "BEST" work Possible you take it to this shop, "THE BODY SHOP" in Farmington Hills. just hope they will take your damage as you will never regret taking it there. When dealing with clients like Jay Leno, Tiger Woods,ect. work must be the best, it must be good, take it from the OLD TBIRD MAN City of Farmington, Michigan.You cannot go wrong. Get a Quote from them for sure.

Highly recommend coming here with any collision repairs. Everyone was extremely friendly and…read morehelpful. Tim was great and gave me updates. Their pricing was great too and they did and fantastic job on my car. Very timely!