Redford Auto Repair was a great place to get my car repaired. Needed a new exhaust system and the…read morehad the best price and the best service. They offered free towing which was wonderful. The time from start to repaired and on the road was impressive. They communicated the details thoroughly through the repair process as well. The have 5 bays and a collision shop in the back lot of the building. They have a comfy waiting area as well. I'll be coming back here from now on for all my auto and truck repairs.

Quick and affordable service for two of our cars all in one week! Definitely a reliable source for…read moreauto repair. Thanks!!

Excellent service; quality job completed in accordance with promise date…read more Personnel were progessional

A&J Collision is awesome! I needed some collision work done and they were the only shop that was…read morestraightforward, honest and timely. A&J gave me a fair and extremely competitive quote so I selected them to execute my repairs. After beginning my repairs, I received a phone call from A&J notifying me that the price of my repair was actually going to be cheaper than my initial quote. A part needed for my repair was less expensive than anticipated and they were kind enough to pass that savings to me. In addition to the great savings, the work done was also quite good. A couple of weeks after the repair was completed I noticed a small issue with the repair. I contacted A&J re: the issue and without hesitation they rectified the issue. They are fair, affordable, respectable and guarantee their work. What more could one ask for in the auto repair industry!

Service left my car in disrepair and it broke down. Called back and they argued with me that it was…read moremy fault and came up with whatever excuses to deflect my concerns with my car. Thousands went into cosmetic work and none of the mechanical problems were fixed despite me pointing out that there were mechanical issues with my car after the accident. Whoever that immature "Sean" was on the phone needs to be fired, I questioned why it wasn't looked at and he responded like a jerk and when called out came up with as many excuses as possible when called out on it then followed up with it by hanging up. Terrible customer service and a waste of money.

Extremely rude people! I called Precision Autohaus to get a quote for a new sunroof installation…read moreafter my vehicle's existing sunroof was damaged during a theft. When I politely asked about pricing on the installation of a brand new roof I ordered, the representative stated they don't handle sunroofs because 'they are a pain in the you know what.' I accepted this and asked for clarification on whether they are a collision shop, which he confirmed. However, when I followed up to ask if they accept sunroof jobs when billed through insurance, the employee completely lost his temper and began yelling at me, saying, 'If insurance is paying, yes we do it.'I calmly told him there was no need to yell, as I was only trying to understand their policy after he gave conflicting statements. Instead of trying to maintain professional communication, he continued to yell and went on a rant. I finally told him that speaking that way and being as rude as he was being meant he'd be losing out on a very good client. He responded, 'Then I don't want a customer like you,' and abruptly hung up on me. Completely unacceptable and hostile customer service. Totally Unprofessional! Do yourself a favor, take your business to a more courteous facility who are respectful of their customer base.

I needed a side mirror replaced and it was a special order, Jacquelyn was so helpful ordering the…read morenew mirror and making sure that the special order decals matched. She gave me an excellent price and she was super helpful, accommodating and super sweet.

Throughout the past years I've had multiple vehicles repaired here and since I naturally have trust…read moreissues of coarse I've gone to surrounding collisions in the area and around Michigan for estimates on each repair I've needed and every single time drakes always has a $200+ cheaper estimate than anyone else without even mentioning to them that I've taken it elsewhere, I've never had to pay more than their estimate quote, love their honestly and how helpful they are, all the repairs look as if nothing even happened, they aren't open on the weekends which is maybe the one flaw they have but I'd rather pocket that few extra hundred & not being able to pickup my car on a Saturday-Sunday...highly recommend this place to all my friends and family & you reading the review! Amazing communication & knowledge here! Add the detailing service to your repair, my car looks brand new inside and out when I pick it up, I'm always amused & grateful every time, thank you always!!!!!!!

Customer service was great. Repairs were excellent…read more Friendly owner. Great work

I completely smashed my hood a few days before my birthday and got a quote from the dealership that…read morewas well over $700. I decided to take it to haithem instead and that was the best decision I ever! He was so sweet and professional. He got everything fixed for a fraction of the cost of my original quote. Definitely recommending him to my friends and family. If you're reading this review to decide if you should go to him or not, definitely go immediately!

I have chosen Glassman Collision to fix three times now and I couldn't be more satisfied. The first…read moretime was my SAAB which was t boned by a big deer. Glassman used to sell SAAB's which is why I was drawn to their Collision shop. The work done was outstanding. I had another vehicle repaired there recently and I referred my mom for repairs to her car. We received outstanding customer service from Kelly. She is the best office managers I've ever dealt with. Both body shop managers were outstanding (the first one retired). The repairs were excellent. No corners were cut. No expense was spared. This shop does outstanding work and I would recommend them to everyone.

This place is beyond unprofessional. Pictured below is the damage I needed fixed. I dropped my car…read moreoff 11/13 (after waiting one month to be able to drop it off) and could not get it back until 12/14. This place does not care about customer service satisfaction. I got no updates until I called and if I called too much the receptionist just hung up or transferred my call to the service desk. I was given miss information on when repairs where being done, and when I told them I knew they were misrepresenting the dates (my insurance company was sending updates on estimates and payment dates) their stories changed on why was car was taking so long. 6,000 dollars and one month later I have my car back and will never in life recommend or use this company again.

My son's car was in an accident and some extra work was needed outside the scope of what was…read morecovered under the insurance claim. Victor was so great helping us and providing us a very competitive price to fix the extra work. He was kind, responsive to my questions and an all around pleasure to deal with.

from the time i brought my car in for an estimate after an accident, to the time i picked my car up…read moreafter repairs, my experience was nothing but great here. my husband and i dealt with victor (the manager) the entire process and he made sure everything went seamlessly. not only did they do an amazing job on my car, they did it quickly and i appreciated that. it's hard to come by good service these days, especially when it comes to getting your vehicle serviced anywhere. not to mention, my car was SPOTLESS when i got it back! my floor mats were completed cleaned and everything was wiped down. you guys have no idea how great this made me feel after dealing with a crappy situation after the accident i had. i had already planned on getting my car detailed elsewhere, but after this i did not even have to. i recommend this place to anyone who needs body work done on their vehicle!

Got my truck fixed up, the back quarter panel was blown out. They fixed and painted it perfectly…read morewith no issues. The lines were perfect and the service was great. All a smooth quick process.

After having what I thought was a decent collision repair experience there two months ago, I am now…read moregreatly dissappointed to essentially being caught in the middle of a dispute between the collision shop and the insurance company. And the collision shop is holding on last part for my vehicle "hostage" until either the insurance company pays for a higher cost dealer headlight that has been disputed, or I do. That was NEVER the business deal and I believe it is completely unethical for Complete Auto to take this stance now. I no longer trust them and do not recommened using them! It is a terrible way to treat a customer who did nothing wrong. To explain more details, in July my vehicle was hit in the front right side by a large deer causing significant damage. I brought the vehicle to Complete Auto Service Center in Southfield for an estimate and felt good about having them do major repairs to my 2023 Acura RDX. The work was estimated to take two weeks to complete. While the shop was not a "preferred" collision shop by Allstate Insurance, they did approve the vehicle being repaired there. Along the way, Complete Auto had issues getting the proper headlight (which has a lot of technology in it apparently) and was sent a wrong or broken headlight twice by an Allstate approved vendor (which cost several hundred dollars less than from a dealer). There seemed to be many miscommunications on the Allstate side quite frankly, but after the vehicle being at the shop for over three weeks (all while I was racking up significantly rental car charges), Complete Auto said that they finally got approval from the Allstate adjuster to get the headlight from a local dealer (at a $600 higher cost). They got the light put it in and released the vehicle to me. Subsequently, when Allstate went to final approval to pay the shop, they claim that their adjuster never approved the headlight purchase from the dealer and would only pay the shop that amount authorized from the preferred vendor. To put it in perspective, the difference was about $600 and the total collison repair was a bit under $6,000. Allstate did pay Complete Auto promptly, but did not include the upcharge portion of the headlight from the dealer. I wrote Allstate several times on behalf of Complete Auto, to help state their case for the higher cost headlight, and called the Allstate adjuster's department at least twice as well to try and help. Again, I was not part of the dispute betweent the two of them. In the meantime, when I had picked up my vehicle and was ready to take off, the Complete Auto representative informed me that they hadn't yet received the proper "engine cover" and they'd get it in soon and I could just stop by for a quick install. He said that the vehicle was fine to drive without the engine 'cover' (it may just be a sound proofing liner underneath the hood and not really a "cover". It looked fine so I left and vehicle has been running fine without it. Recently, I contact Complete Auto, said I was in the area and wanted to stop by to have the 'engine cover' put on. They then said they would only install the engine cover if either Allstate or I paid them for the difference in the cost of the headlight. I asked the rep on the phone if this unfair position was coming from the owner of the shop or not and he said it absolutely was. What a ridiculous way to treat a customer who was simply stuck in the middle between a dispute about whether the insurance company adjuster really did authorize the dealer purchased part or not. On top of it all, the new hood that was installed as part of the collision repair is poorly lined up (has a much larger gap on the passenger side than the driver side) and the areas of the vehicle that were painted (it's Acura bright blue color), does not match very well with the rest of the vehicle. Do not trust this shop, it's owner and certainly do not use them! My only real retribution here is to write reviews and try to keep others from having a similar negative experience. Thanks for reading this lengthy review!