I wanted to share my appreciation for the team at Pass Therapy. The atmosphere is always upbeat,…read moreand the staff is consistently friendly, professional, knowledgeable, and patient. It was a pleasure working with my therapist, Jerry. He was very patient but also knew exactly when to push me a little harder to ensure progress. I am happy to say that Mr. Bill has found a happy home there with Gumbee. Thank you for the excellent care. Cheers, Darren Schlenvogt

After my reverse shoulder replacement--performed by a top Los Angeles surgeon--I continued my…read morerehabilitation in the desert. Only eight months earlier, I'd had a rotator cuff repair by the same doctor, so I knew what excellent physiotherapy looked like. The care I'd received in Los Angeles was professional, individualized, and highly attentive. Unfortunately, my experience in the desert was the complete opposite. From the start, the therapist showed little interest in my case. She never asked about my surgeries or recovery progress and simply placed me in a corner to perform generic wall exercises. She set an egg timer, left for several minutes, and returned only when the time was up. Some of the exercises--like wall crawls--were completely inappropriate for my stage of recovery and could have caused real harm. When I told my Los Angeles physiotherapist what they had me doing, she was stunned. The desert facility operated more like a franchise focused on volume and profit than on real patient care. I should mention that the front desk receptionist was kind and helpful. When I later called to explain I'd been wrongly sent to collections--despite having already paid--she was just as surprised and agreed that it was outrageous. Still, even she never asked how my recovery was going, which says a lot about the lack of genuine follow-up or personal concern throughout my treatment experience. As for the financial side, it was equally frustrating. I have top-tier insurance that fully covers my treatments, plus a secondary policy for co-pays. The staff, however, couldn't be bothered to contact my second insurer. I had to handle reimbursement on my own, and despite proof of payment through canceled checks, I was turned over to collections for a $30 balance I was never even notified about. The entire experience was mishandled from start to finish.

Joel was very helpful and communicative when asking questions about my Aunt in their care. After…read morereading reviews here I expected to find the atmosphere different but to my surprise it's ok. She was at Atria assisted living a whole different breed and type of facility but for what it is here, to assist people that are declining and not improving it seems to smell good and is very clean. I love the hardwood classic floors! There's a big flag hung outside that says "Hero's work here". Love it.

This place has such kind and sweet people working here. There's 99 beds, so you have to be a little…read morepatient sometimes when you need something. But these Employees work hard and I Appreciate their Kindness

My time there was unpleasant, not helpful, staff are not friendly, and I believe my physical…read moretherapist Gene actually helped me 3 times in person. Otherwise, trainees took me through the motions. Never telling me if i were doing the exercises correctly or re-adjusting my position. It was a "here put your legs here and go. count to 30...." I had a nice trainee Luiz a couple times who was at least friendly. The young woman at the front desk Elizabeth was friendly but did not return calls. I would try to reach them to reschedule but unless I kept calling until she took the call - NOTHING. I was very disappointed in the lack of quality care. And more disappointed that Gene the actual PT was so hands off. In the end, my pain did not decrease, my balance was off for days and new pains arose from their suggested exercises. I would not recommend this place. It is dark, old, dingy, and dusty. Not welcoming at all. All Star Physical Therapy is a NO STAR!!!!!!

They have a new front desk person. She is kind and responsive and efficient!!…read moreRudy one of the therapists worked with me this morning. He was knowledgeable and helped me determine what exercises will address my needs best. I felt a whole lot better afterwards. I recommend this place.

The staff here are not only physical therapists, they are physical magicians!!!!!…read more All of them!!!!!!

Grumpy receptionist Very unhelpful…read more Was trying to be a new patient and she said she would be charging me $225 even though I have insurance.

I was fortunate to work with Rolando for nearly all of my 8 PT sessions. He is a kind, articulate…read moreand competent worker. He always checked how I was experiencing the therapy, and asked if I had concerns he could address. He always called me "Sir" as a manner of respect. He can be very funny and I looked forward to my sessions. I wish him the best, just as he wishes for his clients!

Have never been able to get my 12 authorized visits allowed by my healthcare . They booked me and…read morethen cancelled on me . Never addressed my neck pain on 2025 nor alone care in 2026 . Why not ? Please help . Thanks

The first time I saw, Dr. Ross explained my situation to the point where I don't need physical…read moretherapy yet that I need to get MRIs requested for bilateral hips and the lumbar. All they were supposed to do is put a request in for an RFSMRI For my bilateral hips and a second one for my lumbar. And it will take only a week or so to get approved or disapprove. They keep saying they cannot request an MRI when they can when the community care manager of my case even says they can she gave them directions and what to do to fill out the form and they gave them her personal fax number so she can submit the paperwork in and get it approved or disapproved within a week. Now it is two months later, Dr. Ross has not even once returned my phone call only once when she got back after her two week vacation saying they will look into it and they have not done any request. Dr. Ross has not returned any of my phone calls and every time I show up to the place of business she's already left for the day my case manager who's in charge of my report said that they can request an MRI. They just need to fill out the form correctly and then fax it to the right person. They have the fax number but they have not even done it once And this is two months later I am forced to go back to my primary doctor which he still cannot see me due to his car accident and he can't go to work only from home. That's why I was requested to come to this location so we can get diagnose and submit those MRIs so I can find out if I need surgery which I believe I do in two locations. I'm very disappointed. They're not taking my matters very serious. I am still in some serious pain and hurting then I've been waiting for now close to 4 to 5 months for an MRI and these people here put me behind another two more months. I am very disappointed on this location and a little bit with Dr. Ross for not returning any of the phone calls back that I asked for except for the first one when she came back from vacation, I will acknowledge that They are very incompetent and their front desk. Lady probably needs to be fired because she doesn't seem to be passing on the information. So if you need an MRI done with this company, I would not go to them because they're just gonna give you a bunch of runaround and bullshit excuses.

not how was....last head licensed therapist gone instead is a phony over nice one to point of…read moreridiculous who is loud , with ego and they appears now that they are short staffed, the assistants Christian and Brandin are great, only good thing about it there... however due to lack of staffing you now dont get the attention you shoud have for the entire hour insurance pays for, they re helping maybe 3 at once so no good for help needed; ,, the new lady in front messes up schedules and or appointments and will cancel it on you or redo time without telling you she needs to go with head therapist asap! to add it to district manager ignores complaints and or concerns so time to go elsewhere!

STAY AWAY from this deceitful outfit…read more I've been trying to get a simple wound care visiting nurse arranged with Bridge for over a WEEK So, I got a doctor's order. Had that order delivered to Bridge. Was reassured by Bridge again and again that service would soon begin. Waited patiently for service. NOTHING. NADA. Followed up with phone calls. More reassurance. STILL NO SERVICE. NADA. Called again. Now, not even a live pick up. Right to voice mail. And predictably no answer to my messages left. They just lied the whole time STAY AWAY Why are they still allowed to stay in business?

My elderly mother was assigned Bridge care After a stroke…read moreThey were not good for rehab she didn't get any excercises The management didn't address our prompt phone calls requesting appropriate stroke physical therapy The Physical therapist that was assigned told my mother when my mom complained about the lack of excercises that, "well I can't carry a gym."

Are you looking for a Pilates studio where the teachers are the real deal with a Joseph Pilates…read morelineage? You have found it! Susan Salk, the owner, has been doing this all of her life. She is excellent and so are the other teachers: Stephan, Mandy and Paul. Most of the clientele (including myself ) are a bit older and mainly interested in posture, strength and flexibility. This is a warm and welcoming studio. My husband and I have been clients for 5 years now after trying other places that weren't quite right for us. If you want a studio that can meet you exactly where you are, this is it.

A friend surprised me with a Pilates session. Ironically with one of my best friends. She had no…read moreidea when she booked it, that Jason and I are great friends. What an amazing surprise. Jason was wonderful, calm, and used perfect analogies for me to understand my muscle movement and breath control. If you are nervous or feel uncomfortable with Pilates, Jason will make you feel right at home. He will make a great connection with you where you will want to continue your Pilates journey of well being.

Very efficient office. Came in hardly able to move from shocks up my spine.I had 6 soft wave…read moretherapy treatments. I had good results.I believe I can put off any surgery.

Dr. Marco saw me on short notice. He performed a complete evaluation and applied his many years of…read moreexperience to diagnose and solve my problem. I came away with greatly reduced pain. I will return on my next visit to Palm Springs.