Hands down the worst service company in business today. This company does warranty work for Samsung and if you are unfortunate enough to spend $1300.00 on a Samsung refrigerator and then have a problem in the Tampa area this is the company you will have to deal with. It has been a month now and we still do not have a unit that cools We have lost hundreds of dollars in food also. They have worked on the unit 3 times now and it just keeps getting worse. They are obviously not capable of repairing refrigerators which you will find out by researching the company and finding mostly extremely negative complaints including with the BBB. Please do your homework and read these reviews and avoid Samsung and this company. read more

This company is absolutely horrible. It takes them weeks to schedule a service call and once they do give you a date, they don't tell you the time until two days before the date. It doesn't matter if the time is good for you. If the time is not good the have to reschedule the date. They're rude they've hung up on me twice and when I call back they say it was an accident. They've been to my house 4 times for the same Samsung refrigerator. No one in management will return my call. Horrible! And you have to deal with them because it's the only Samsung repair. read more

A one star review is to high for this company. I have not had refrigeration for five days. I have talked to Samsung numerous time and multiple tickerts have been created. This company does not answer the phone nor do they respond to voice messages. Refrigeration is considered to be a top priority in the appliance world. This place is a joke with no professional intregrity. If they did, their owner would be on the phone trying to save the reputation of his company. I asked Brittany one of their staff for a phone number where I could reach them once I talked with Samsung. She says this is the only number to call. Shame on you Brittany. I've worked in Appliance Service for years. You call late at night if necessary to take care of your customers. I challenge to owner to make this right. Is he under a rock? Or, has so much business I and the other writing bad reviews aren't important. if something really bad has happened within this company and the staff can't handle the phone HIRE someone to tell the callers to go elsewhere! read more

NO CALL NO SHOW. Waited ALL DAY for nothing I have been without a washing machine for 2 weeks now and still no call back, called and reported the issue to Samsung and Home depot. DO NOT WAIST YOUR TIME read more

I had really really bad experience with this company. They require multiple visits to fix an issue -Which means they will charge you multiple times. Brandi the customer service person is extremely unprofessional and loud. Picking them initially as a vendor was a huge mistake and I should have done my research before picking them. read more

This is a terrible company. I operate companies in the areas of Surgery and Investigations. I respect companies that charge what they are worth and provide a product that they stand behind. This company does neither. We have had three visits so far, all paid directly to the company and not under warranty. The first three times, they did not fix the issue. It took me another two days to explain to them that I paid them directly and I didn't need a ticket from Samsung. After a fourth visit, the dryer is still not working, and they want another $95 service charge to return again. This is the same problem that they were originally called for. When I advised either fix without a service charge or I will provide an accurate review of my experience, they could care less. After looking at the reviews, I understand why... read more

The technician arrived within the timeframe given (which a lot of companies don't do) and fixed our ice maker in no time flat! He was nice & knew what he was doing. I will definitely recommend this company!! read more

Samsung set up a service repair for a washer under warranty. When I was contacted to set up the appointment, they did not have an available technician for 7 days. When I called Samsung back to address this, they told me they would contact CES and have them expedite my appointment. After not hearing from CES I called CES back. The woman on the phone laughed at me over the phone that whatever they said wasn't true and that she couldn't help me. After stating I would change the service ticket, she was able to "squeeze me in" in 3 days. I was given a window for arrival and the technician called me an hour before said window. He said to me he was on his way now and if I couldn't be there, I would have to reschedule the following week. That would prolong my issue for another 5 days. He proceeded to tell me "tough". I have reassigned the issue to another technician company and hopefully Samsung will remove CES from their service list. read more

DO NOT USE THIS COMPANY BASED IN TAMPA. Two visits so far to fix dryer. Still not working and they want another $95 service charge to return. This is the same problem that they were originally called for. Because of the lack of skill of their technician, we have to pay another service call!! I wish there was an option to give no star! read more

Not sure why these guys have bad reviews. I have a 55" Samsung TV that I bought a Geek Squad warranty for. After spending hours on the phone with Geek Squad I gave up and called Samsung, who has contracted this company to do their repair work here in Tampa. Anthony came out within a week, prepared with the necessary part to fix my TV, and fixed it within 10 minutes. There was no hassle, no hiccups, and Anthony was very knowledgeable and personable while doing his work. This was easily the best experience I have had with any type of warranty. Would definitely recommend these guys to anyone. read more

I don't know why there are so many awful reviews on here but I had absolutely zero problems with them. They called after I originally placed the claim with samsung and let me know they needed to order the part to fix the tv and they would let me know when the new appointment would be. They called a few days prior to schedule. Sent emails and even called when they were on their way. Dale was awesome quick and efficient and my tv is once again new and working properly. read more

Great job just a little slow on schedule but repair man was awesome! Repaired a Samsung fridge under warranty. 99 visit cost but unfortunately seems like the standard in the business. read more

Honestly after reading some of the reviews on this company I have to say I was a little nervous. I hardly ever do review's but I feel the service I got today was amazing Anthony was out with in the time frame they gave me with all the parts needed to fix my 65" curved TV. I would recommend anyone wanting to use this company to go into it with an open mind and not allow these negative reviews to turn you away you wont be disappointed. read more

Worthless company ! Horrible customer service ! Been waiting 8 weeks for a new screen ! No call no show on multiple occasions .the owner lady is rude and snobby I would never willingly choose this company ! Lies and scams read more

They were absolutely horrible. they came out and fixed my dishwasher because the door would not close. It broke again 2 days later. Then they came back and the technician was rude to my son and said it was user error. It broke again within 1 day. I called them back and the women said they could not came back for more than a week because Samsung says only the same technician could work on it and he is off for a while. Are you kidding me....stay away from Samsung products and especially this repair service company. read more

Unit - Samsung Fridge, freezer & fridge no longer cooling. I suspect a leak in coils. service call placed with Samsung 12/3/20 since under warranty, they gave the work order to "Complete electronic Specialist" of Tampa. They in turn, call 3 days later to tell us when they could schedule a service call. On 12/9 they called to say they will be out on 12/15/20 to make the repair. They arrived on 12/15 checked the unit and advised they needed to order parts. Some kind of liquid they use to identify leaks. They left and then said someone will call to set next appointment. on 12/22 they called and said they would be there on 12/31/20. on 12/31/20 they called and said a tech would be out between 11:30am - 2:30pm. Then at 1pm they called back to say they needed to order more parts and would call next week with a new date. Now I have been without the use of the unit for 1 month at this point. Such poor customer service and obvious excuses after excuse for there lack of ability to honor the work orders they accept from major companies like Samsung. I took matters into my own hands, I returned the 14 month old unit back to Costco, got a full refund and actually sat down with the Warehouse manager that just so happens to have a pending repair ticket with the same company for his own Samsung unit. Go figure... what are the odds..... He was very understanding and agreed that the level of service I received was not acceptable. read more

Will Not call back left dozens of messages CES was assigned to service my Samsung Frig under warranty. They came out once and while the tech was great. He contacted Samsung tech support who told him to change another part. So they had to order that. Now I do not leave in Florida his is a winter home now so I flew down for nothing. On the second trip they replaced the other part which actually made it worse. Calling all the time for status and Heather (who I talked to) will not call back always get the machine. Assume she is screening calls. Last week someone else answered and said Heather was on the phone and would call me back (right) never did. I do not care but there is no other way to this. That is poor business and just rude. If you are at an impass or do not have an answer state that. Called Samsung this week and lodged a formal complaint. They assigned the call to another local provider, guess we will see how that goes. Given the choice after this I would never use CES or refer them to anyone. Just not professional. At least the office staff. read more

One of the most unprofessional companies I've ever dealt with. They are rude disrespectful and out right trashy in how they speak to you. God forbid you call them out on their mistakes they pass the blame on to everyone and everything else other than their own ghetto behaviors. God help you if you ever get referred to them by a manufacturer for warranty repair. They cancel tickets for their own reasons. read more

Worst company ever, 3 visits over a few weeks to get our dryer fixed. Left washer drain hose unhooked which caused flooding and 600 worth of damage. Won't claim responsibility, now we are left filing a claim with Samsung. read more

Complete Electronic Specialists was assigned by Samsung to repair the icemaker on my refrigerator. They called me the day after, and set a date for service in about three or four days. That allowed them to order the necessary parts. The tech showed up 30 minutes into the 3 hour window, and had the repair complete in 30 minutes. That is how warranty repair should be. All calls were returned promptly. Perfect score. read more

Can you give a negative? I had the same problem. They won't pick up or call back. I left at least 8 messages. They came to fix my fridge. Didn't do anything. It just rest. Then said if you need us again just call. How funny. They never answer or return calls. Horrible company. Stay away! read more

Absolutely the rudest call regarding service period. I received a call from a lady that said she was the dispatcher and owner of Complete Electronic Specialist, due to contacting Samsung for a tech to come out and look at my front load washer. I was informed my washer was out of warranty and they don't do out of warranty work, so why were they contacted in the first place. After being told they wouldn't be coming out due to my washer being 8 years old, I simple was asking if she knew if parts were available for me to do the repair myself. Her response was, " why would I want to research that, if I wasn't going to be working on your machine." Then she preceeded to tell me again, they wouldnt work on it. Which I again had to tell her I understood that, that as a consumer I was just inquiring if parts were out there. Again she got nasty telling me it would be a waste of time to do the work for company to warranty it for only 90 days. Ma'am again I'm not asking you to do the repair I understand you can't because you're under contract with Samsung and can only do warranty work. Then she says well all you want to do is argue. No ma'am I'm simply asking for some advice. Absolutely a joke read more

Not remotely professional. Did not reply to several phone messages. Perhaps they do not need the business.

Samsung set up a service repair for a dryer under warranty with this company. When I was contacted to set up the appointment they did not have any one available for 8 days. I was going to be out of town by the time they could come out. (With out a dryer to do my laundry with). So I wanted to schedule for the day I would be back in town and the lady said they couldn't hold the ticket open that long that they would have to cancel the ticket and I would need to call Samsung to reschedule when I got back in town. Then about 10 min after that lady hung up another, nicer lady called me to schedule an appointment. I was very confused since and explained I had just spoke to some one and told her what that lady told me. This new lady said she could schedule a future appointment for when I was back in town, so I was happy! We scheduled an appointment for the day after I was to return, she said someone would call prior to the appointment with a time window. The day of the appointment I still had not been contacted by CES with a time window so I called them to see when they would be there. Brandy answered the phone and said they cancelled by appointment because they were not able to reach me at the number I gave them. She first said they got a message saying the number was out of service and then she said there was no voice mail. ??? I gave them my one and only cell number which was working just fine. I have been receiving and making calls on it all along. She said they would not be be able to come, I would need to call Samsung back. I hung up, called my husband and he suggested I call back and speak to someone else to see if they could help. So I did and unfortunately, I did not get the women's name I spoke to but she was so rude and unprofessional I decided I did not feel comfortable with them coming to my house to repair my dryer anyway. I called Samsung back and explained the situation and told them I would need a different repair company. read more

complete electric specilest will not answer the phone or call back sent a tech guy out to check out my samsung refrig .he said it was unrepairable did not write that on the samsung slip. have called numerus times also samsung has called and get an answering machine.samsung gave me a 813 330-7246 number to call them I get a message saying my phone number is invaled. samsung will not fix my refrig. with out a 7000 form from complete. this is 5 weeks with out a refrig.. read more