Our experience was exceptional, from an initial wood floor repair to a new wood floor installation in another room. We thoroughly enjoyed meeting and working with Roy and his scheduling and installation team. Everyone was kind, knowledgeable, communicative, and timely. read more

Complete Flooring Tucson - Flooring Near Me - Tucson, Arizona

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We have purchased carpet from Complete Flooring on three separate occasions. The second carpet we purchased we noticed the steps were loose and needed stretched. When they installed the third carpet which was over a year after the carpet was installed we asked the installer to look at it and fix it. He addressed the steps during that installed. In December we called as the steps were wrinkled again and the top landing area and asked if someone could come out and fix it so it doesn't ruin the backing on the carpet. The person at the store said they would send someone out to check it out and it was Roy. This was mid December 2023. He said he would get back to us in a week and said that the carpet was installed 2 1/2yrs ago and they only have a 2 year warranty but he would see what he could do. We followed up several times and they said we are working on it and will get back to you with a proposal?!? Finally after another call in the morning on January 20th (1 month later!) Roy was busy with a customer and called back in the afternoon with a proposal for $600 that included $100 discount to re-stretch the carpet. I can not figure out how carpet would need to be re-stretched multiple times which tells me it was not stretched well enough when it was installed. We have more carpet & flooring to purchase and I am sorry but this is very petty to charge to address what we feel is an installation issue. There are too many flooring companies out there and we will NOT be returning with our business. read more

The company has great communication from start to finish. Installers have shown up on time, worked very hard but cheerfully in our space, and were quick. We've hired them twice and have no regrets! read more

We stopped by Complete Flooring several times to view and obtain samples of their Daltile products. Annika and Victoria were both very helpful with finding specific tiles and ordering ones they did not have on hand. Even though the store is small it's well organized and they have a good selection. read more

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If I could give this place 100/10 I would I had a great experience and the person who helped us was Michael he never left our side and felt genuinely interested about our flooring needs and helped us decide it is very big and he helped carried everything out to the car he was so kind and helpful I highly recommend comming here you will not be disappointed and they had another location with more choices to choose from! They had great value to read more

Very good selection of tiles, better than some other options around. We found what we were looking for after trying several other options. Reasonable pricing with installation. Little extra to remove existing tile. Not that good responding to texts, so call for follow ups. read more

09/28-Called and made arrangements for an estimate with Dennis 10/01-Dennis arrives and measures and promises an estimate within 24 hours. 10/06-Call and again to get an update, promised estimate will be conducted soon 10/07-Mark, their employee misspells my name with a Z (he was upset and petty) No updated estimate provided. 10/09-My wife speaks with Roy (owner) we finally get part of our estimate. All is well. 10/12-Call again for the second part of the estimate and again was promised that it would be provided within 24 hours. 10/16-Called again and asked to speak with the owner since we had success speaking him but he did not return our phone call. I believe this company is looking for big jobs only. They do not respond to phone calls or emails. Mark is very petty and mispronounces our name purposesly. I will update this review if they fix their mistakes. read more

Strangely, if they hadn't made a mistake in the original installation, I would have given this company a solid four star rating. However, the way they responded to our concerns added another star. No arguments, no offer to knock off a couple of bucks; just taking responsibility and replacing the carpet. Never once did they try to weasel or cut corners. This is the kind of local business I love. read more

Complete Flooring Tucson - Their showroom is crowded but inviting. - Flooring Near Me - Tucson, Arizona

Annika was helpful finding the obscure tile we needed to match the other tile in our old home. We had investigated many other tile stores and found Complete Flooring to have the best selection and price. Mike was conscientious in procuring the tile and keeping us up to date on the progress of the delivery and the installation date. Jose and Marcos were knowledgeable and efficient in removing the old flooring, prepping the floor and installing the new tile. They asked how we would like to have the tile laid and made welcomed suggestions. They were also very friendly and courteous throughout the process. We could not ask for a more pleasant experience. read more

We moved to Oro Valley, Arizona from Pennsylvania in 2001. After having carpet for 21 years we decided to upgrade to wooden floors. After many commercials on t.v. and checking reviews on YELP we decided to go with Complete Flooring, Marana, Arizona. We made our initial trip to their showroom and we were greeted by Annika, a design specialist. She pulled many samples for us to look at and between my wife and me, we narrowed it down to two. Taking both samples home we knew right away the one we wanted. The next step was to have Mark, their Estimator come out and measure the area we were getting the wooden floor installed. The next step was they got back to us with the cost, and we scheduled the date with Mike, the scheduling manager. On the day of installing the floor Jose and his helper Marcos arrived and started to take up the tile and the carpet. They were very professional and worked and cleaned up before installing the floor. After two days they completed the job and we were pleased with the finished result. We look forward to working with them in the future. Next time you need flooring I recommend Complete Flooring, the entire team was professional. You will not be disappointed. Barb & Don read more

We hired Complete Flooring to perform carpet removal (400 sq ft), tile tear out (500 sq ft), and installation of Karndean luxury vinyl tile (1000 sq ft) in kitchen, living room, den, and hallways for about $8050. This entire company is top notch. The employees in the showroom are very friendly and informative. They helped us to choose between hardwood, luxury vinyl tile, and other flooring products by thoroughly explaining the differences in cost, quality, and durability. Pricing was fair ($7/sq ft installed). We even took advantage of a labor day promotion for 12-month financing. The floors are being installed this week and we were able to take a peek. They look excellent. Every employee is friendly, accommodating, and very professional. I highly recommend Complete Flooring. read more

Paid $5946 down payment on January 13th...still waiting for them to finish so we can move into the upstairs of our house. Service not at all as promised. Main installer was great but 2 apprentices left us with incredibly shoddy substandard job. Chip in new flooring, splintered baseboards. No one showed up to fix it at first scheduled appointment. Then the Owner declared workmanship as "industry standard" but offered to fix at my expense. Then offered to fix at their expense. I cancelled once in April due to remote RN job in New York. Rescheduled for May 13th. And now they are trying to push it out to the end of May. Worst experience ever! read more

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I am updating my review based on upper managements willingness to address my concerns after our carpet install. They actively reached out and helped find a solution for the baseboards. I appreciate the willingness and follow up from management. All in all at the end of the day happy with results. read more

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It took us almost a year to finish replacing the flooring in our home and Complete Flooring was entirely professional throughout the entire process. We are thrilled with our new flooring! read more

Complete Flooring complete my engineered hardwood floor installation this week and I am just delighted with the result. Bradley was my installer. He is very meticulous and committed to performing a quality installation. His installs are really artwork. He ensured that there was no glue residue or mess left after he completed his work. He showed up each morning promptly at the time promised as did the team responsible for tacking down the carpet next to my new floors. My baseboards had to be repositioned during this project and they turned out just beautifully. I was happy to pay for this quality upgrade to my home. I look forward to working with them in the future to install wood floors in two more rooms. You will not be disappointed with Complete Flooring, the entire team was professional and personable. Maya read more

100 percent professional from start to finish, and down to the last detail. From sales, to customer services, to pricing and detailed invoicing, there simply isn't anything to complain about! Their installers did a tremendous job, and the rooms are gorgeous with the new, perfectly and professionally-laid laminate. The installers were neat, thoroughly professional, and deserve recognition for a job well done! Thanks, Complete Flooring. read more

Complete Flooring Tucson - Complete Flooring installed Century Oak laminate in a guest bedroom. - Flooring Near Me - Tucson, Arizona

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Very disappointed in this company. We purchased carpet that was to be installed the day before Thanksgiving. With three young kids we tore apart our entire house (obviously you have to for new carpet) and prepared for what we thought would be one day. After ripping out our existing carpet it was discovered the new carpet had a large snag down the middle. We were told replacement would be ordered and installed as soon as possible. Now, 2 full weeks later our house is still destroyed, the company has offered NOTHING for the inconvenience, and there seems to be no rush on there end. I have never written a bad review (being in customer service most of my life I am understanding that things happen) but this is the worst customer service we have experienced. read more

Took almost 2yrs to finally reconcile an issue that kept coming up after installing vinyl plank tile in the den. Moisture accumulated under part of the flooring and it had to be removed twice and a liquid moisture barrier was finally installed to eliminate the problem. My research told me that a concrete moisture test would most likely have avoided this and the liquid moisture barrier installed in the beginning would have prevented this issue. The transition piece for the threshold was another problem and it took several times for it to finally look acceptable and professional. One of the reasons why I believe it took so long to resolve the problem is that the lines of communication were handled very poorly and rarely did I receive a call back and I had to contact them for updates. I would like to add that the owner did come out to the house a couple of times to see for himself what the problem was and worked with me until it was finally completed in an acceptable fashion. Would I use them again for another project in my home? Based on this experience.. Maybe, maybe not. I was surprised that a flooring store that has been in business for a long time would not have had more experience with an issue such as this and for it to take the amount of time to correct the problem was much longer than it should have been. read more

What a great company to work with. Communication throughout the process of having tile installed was great...installers were pleasant and extremely hard working. Theirs was the 3rd quote we sought - they were the most helpful, had the best selection, and were the least expensive. read more

We recently purchased a new rental property and needed to replace the carpeting that was pretty messed up from the previous owners. We reached out to their office about 3 weeks in advance, so that we would have plenty of time for scheduling. Any time we called during that week, we were told that we would get a call back from someone to discuss pricing, but never did. This might be a result of staffing issues during COVID-19, but it is hard to know for sure since we hadn't used their services previously. We ended up calling them back the week of our closing and finally got a better response. We had an estimator, Mark, come out to the property on the same day and he was very helpful, knowledgeable, and safe (masked). He ended up getting the quote back to us on the same day and since we had a smaller job, they were able to get us on their work schedule the following week. My husband was on-site when the installer, Jason, and his team were there. Jason and his team seemed to have a lot of experience and really wanted to do things the right way, so there would be no bunching or gapping in the carpet. When we went back to check it out rhe next day, it looked great and they did a good job of cleaning up afterwards. Overall, I'd recommend this company and their pricing was fair. If you can't get through right away, be a little persistent and it should pay off well. read more

This tile store was amazing! They had excellent customer service, lots of different tiles and woods to choose from and the installers were amazing. They were headed by a man named Jesus. They were there every day early they stayed until late afternoon. They were constantly working, didn't take a lot of breaks and seemed to be really happy all the time. They did an excellent job and my house looks amazing. We had 2900 ft² of tile laid and it looks perfect. I highly recommend this company for your flooring needs. read more

I had the best experience with the service at this place. They allowed us to take home samples to see how it would look in our space. When we decided to purchase flooring they were about the same price as the big box store that we had also looked at, but their customer service was awesome. I would have paid more to have someone care what they were putting in my house. I also liked that their prices were installed prices. The day of the measurements (which were free) they brought another sample based on what we had liked. They had a professional Installation crew and my carpet looks amazing. I would use them again if I need any more flooring. read more

We had Complete Flooring install 900 sq ft of wood flooring, new quartz countertops in two bathrooms and the kitchen and new backsplash in the kitchen. The pricing, customer service, installation, and product quality, especially of the wood flooring, were all excellent. We highly recommend Complete Flooring. read more

We had the most professional, courteous and expert completeion of our refloooring of our entire second floor. Everyone from Michelle in the showroom, to Chris who did the measurements, to jose and Miguel who did a superb job installing our flooring, moving all the furniture, replacing it, and cleaning up so well after themselves. We price comparable flooring and they were the best. Jose and miguel took extra time making sure the floor was true and level prior to even beginning the installation. We could not be happier with the finished product. A real pleasure to work with a company who does what they say, when they say, and perfectly read more

Great experience from purchase through installation. Every step of the project was gone over in detail in the showroom. The installers did an excellent job and we are thrilled with the results! read more

We went to a few different places and Complete Flooring beat all of them in customer service, knowledge and pricing. I knew what I was getting and everyone was super helpful. They were on time with their appointments. Our new carpet looks amazing. We will definitely be using them again. read more

Very happy with everything about complete flooring. I had them install almost 1100 sqft of tile. They finished the job when they said they would and flooring looks even better than expected. Very professional company! Definitely worth having them do your flooring. I would recommend 100%. read more

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Not very customer friendly. Waited and waited for return calls. Scheduled appointment not met. Installers were OK but the estimator made a mistake in measurements. Would not use them again. read more

Outstanding in every respect! Fabulous selection. Excellent explanations of the different options. No pushing to spend more than I wanted. Let me take home tons of samples/boards to compare against the walls and furniture. Kept us informed every step of the process. Some (minor) glitches (mostly my fault) were resolved easily and to my complete satisfaction. Michelle and Crystal were wonderful in the showroom and the installers were EARLY!!! and friendly and clean and thoughtful and did not rush while moving the furniture and the Sleep Number mattress and all its connections. The price was reasonable. The service was excellent. A family owned local business with superb service and selection. No reason to go anywhere else. read more

Complete Flooring did a great job for us - We had the carpet replaced in four bedrooms and a walk-in wardrobe - The job was completed In the timeframe promised - Everyone was polite and efficient - Strongly recommended read more

I tried to use them and I went there Sunday at 2pm since they were supposed to be open until 3. But they closed early so I went to Home Depot instead. Not sure about doing business with a place that fails to be open when they say they are. Since I got a good price at home depot I'll probably not ever use them now read more

I received 3 bids to have our bamboo floors refinished and Complete Flooring gave the best price. Best of all, Ryan knew more about bamboo flooring than anyone I ever spoke with! He worked so hard to find the best match for an area that needed patching. Phil, the person who actually refinished the floors was timely, professional, and also very knowledgeable. The finished product exceeded my expectations! read more

I'm only writing this review to warn other homeowners that this family owned and operated business is no better than a chain store. Patty your customer service is horrible to say the least and you work is no better. The installers came in removed all carpet just to find out that they brought the wrong carpet to replace with.. No biggie I was thinking but I then get the call that the carpet I ordered wasn't even in stock. So I took that time to finish painting "2weeks" just to turn around and clean up behind them. Nicks all over, broken. Baseboards and a nice big dent in ceiling drywall corner piece. Then just when we thought it couldn't get worse we had to call on carpet cleaner to Remove strain from carpet defect or from the seam "tape or glue". But it doesn't stop there. I went In To pay for job being completed and patty was just a rude with no apology or even a hello. Needless to say I have another seem with the same red streak not even 2 weeks later so do yourself a favor and shop around. read more

Like some of the other posts- there are a few tile places in Tucson so for us it came down to others experiences with the companies and Complete Flooring had great reviews. We brought home our sample tile liked it and started the ball rolling. It took a couple weeks to get tile in then scheduled for the install the following week. The install Crew - Seth and company came out and I can't say enough praises for these guys.Near the end Seth helped us pick out our grout color and the finished job was beautiful , Iam a perfectionist and every thing was perfect - anyone can tell these tiles were done by a professional installer -perfect. And as far as the staff go - they are very customer service orientated and want to please the customer anyway they can.Would highly recommend. read more

I needed some repair work done to the carpet in our office. The staff at Complete Flooring was so helpful in making sure that they got a perfect match, scheduled a day and time that was convenient for me, and even followed up to make sure that I was satisfied. You cannot even tell where the patch work was needed, and their customer service will make me choose them for other projects in the future! If you are looking for an honest company to partner with on professional or personal projects, look no further. read more

I had a similar experience to Claude J. As a walk-in with questions and a specific idea of what I wanted, I dealt with a sales person who could not address my needs. He didn't seem to know anything about the type of flooring I was interested in. He gave me a catalog but was was totally discombobulated by my request for samples to try at home. When I asked questions about pricing specifics, the figures changed while I was there. I'm surprised to hear such good things about the service people because the sales end leaves a lot to be desired. read more

Just fabulous from sales to installation. Simply said! Thank you ! Billy was a great help and when our choice was no longer available, the staff worked with us to find a similar color in our choice of carpet manufacturer. read more

after checking out the big box stores and leaving with an uneasy feeling we went to complete flooring wanting to use a local store. the carpet choices were overwhelming and we were out of our element. Billy listened to what we felt was important to us and then guided us to the styles, brands, and types that fit our criteria. We were able to have a few samples sent to our home and go back to the store to make the final selection. Everything about this purchase was above our expectations from the way we felt to the way the final job was done. The installers were great even vacuuming the concrete slab after removing the old carpet and pad. We cannot feel more lucky that their store was the direction we turned to read more

Requested carpet samples to be sent to our residence address. After three weeks no samples. Called the store, talked to Patti, who promised to check into it and call back. The call back never came. Customer service? Eventually we moved on to another carpet seller. read more

If you are in search of new flooring Complete Flooring is the place to go. After going through a nightmare with one of the big box stores I had a great experience with Complete Flooring. I took some samples home, picked my choice, and it was installed a few weeks later. I love my choice of laminate! I was very impressed with the installers from moving furniture to installing the flooring and baseboards and they were fast! I will definitely recommend to anyone looking for new flooring! read more