Installation seemed to go ok, and we (stupidly) purchased extended coverage. We've had problems…read morewith the carpet stretching and a few other issues along the way. Reaching out to get help has been tedious and next to impossible. VERY hesitant to send anyone to repair or to reimburse according to warranty protection. NEVER get the same person and multiple people have let things drop and ignore us. Save your money and the associated heartburn.

We are now left to finish the job we already paid for in full. Installers arrived March 27th…read morewithout the trim needed to complete the job. They required an approval code and balance paid in full before starting the job. Lead installer said he would come back the following Monday or Wednesday to complete the work. We have heard nothing. Customer support claims the job was marked complete, and said we have to now wait for an installation supervisor to call back to arrange completion. This is NOT acceptable. They have no problem taking your money, but do NOT provide what they promise. Completely unprofessional outfit. Don't fall for their misleading advertising and do your research as to just WHO will be performing your installation

Michael was very punctual when he came to give the estimate. Very nice guy. The installer, Chris,…read moredid an excellent job of installing the carpet. Very satisfied with the job from start to finish. We wouldn't hesitate to recommend Arizona Floor Fashions.

Michael was very communicative and came out to the house on time…read moreTo give us a quote. He even called when he was a few minutes late to let us know. I appreciate his quick response and enthusiasm for the job and the products he sells.

I had carpet installed at a cost of $13,500. When my wife returned home, she saw an area of carpet…read morethat was wet and appeared to be stained. The outsourced installers said that it would not leave a mark. And, of course it was stained. How could the installers spill something on the brand new carpet? How did it get there? Nobody but the installers were in the home. And, they admitted to having been who cleaned whatever it was. Flooring Direct sent over a product for cleaning the stain. I asked the owner to replace the section of carpet where the installers spilled something. No, Navid refused. Sleazebag owner operator. Then he sends me the invoice with updated charges with a payment due date which was 5 days in the past making it seem like I am overdue even though the job was not complete yet. This owner/manager will make arrangements for the installation but he will not stand behind the damages that his installers caused. Who wants brand new carpet that have had a soda or dirt spilled on it? I don't go to a clothes store and expect to buy new underwear which comes with a skid mark... Go elsewhere or be the next victim of this shoddy business. Here is how Navid, the Owner, handled the refund due to defective service and faulty materials. No content is anything different than what was actually sent to me or from me. This unhinged communique took 1 week after the Owner, Navid, was to have mailed me a refund for defective merchandise. Me: "No check has been received yet..." Navid: "I waited to see if you would respond. Zelle would have been fast and easy. I mailed it out yesterday. I hope this does not frustrated you." Me: "Yet another passive aggressive attempt to mess things up... Hopefully you can not muster any more incompetence in this matter. It is beyond frustrating." Navid: "I actually helped you more that you can imagine. So shame your anger has caused you to see things clearly I asked a simple question. Why was it so hard to answer? Take a pill. I actually helped you more than you can imagine. It's a shame your anger has kept you from seeing things clearly. I only asked a simple question--why was it so hard to answer? Maybe you need to take a step back and calm down." Me: "Once again, just send me the funds so that I can be done dealing with you. I have more important things to tend to than being dicked around by some lowly shopkeeper." Navid: "Careful little boy. Check was mailed out. I am just getting sick of your nonsense. I am out of town. I make sure I call you personally to deal with your unjust words and personal attack once I get back. I feel so sorry for you. I am sure your childhood must have been a unpleasant one. Take a pill Me: "F**k off kindly." Navid: "Definitely. Must be a childhood issue. How bad was it??" I had to block him as he continued making personal attacks and by name calling. In Closing: Is this a person that you trust to have your email, phone number and address? Is this a business person that you can feel comfortably to provide fair, professional service? I think not! This man is unhinged. Beware.

We hired Flooring Direct to refloor our approximately 700 sqft living room with tile. The most…read moredifficult part of the job would be the curving steps into this space as you can see in the pictures. Where others said it couldn't be done or offered solutions that were not tile, Flooring Direct said they could do it. I'll admit that it was a challenge to fully conceptualize how to do it but working with Moji and our installer, Jose, I believe the results justify the effort. The old carpet quickly came out and the initial part of the tile that was straight went in in about two days. Jose spent some time cutting and grinding to get the tiles to match the curving steps but was all finished by the following Friday. Jose and his assistant, Gustavo, were both courteous & professional throughout the project as was Moji who came by often to check on the progress and to be sure we were satisfied with how it was coming together. All the steps from tile selection through scheduling, layout, designing transitions, grout selection and final cleanup, were all pleasant. Would not hesitate to use them in the future and highly recommend them for your consideration.

Diego was THE BEST! The work he did was TOP Notch! Sadly, the company management was awful. They…read moreinstalled four weeks after planned, Paul was rude and unapologetic for the continuous delays. Once finally installed after going back to Floor and Decor to complain about the continuous delays... over Christmas, Diego got the job done! Diego installed our entire house alone aside from two days of having help. The worst and saddest part was Leticia hounding me for final payment beginning the day after the install was completed. They were four weeks late, I was four days late completing the second install payment because my mother had a stroke! I HIGHLY recommend Diego, but his managers need to learn some social graces.

Beautiful work...Beyond my expectations. Diego was professional & an amazing at laying tile. We had…read moreour front entryway done and a border on our back porch, I can't wait to have my family over to see Floor One's work! It's art! We chose our tiles at Floor & Decor & found Floor One's office right inside! Patty was amazing and informative. THANK YOU Floor One. A job well done! Carol A very satisfied customer

Apollo Flooring earned three stars specifically because the installation went well,the carpet looks…read morenice and they were able to install in a quick timeframe. Would we use them again? Likely not. My husband and I stopped at the store to price out some carpet. We already had a professional measure our room, so we had dimensions with us for an estimate. We picked out carpet and received an estimate which included everything except sales tax. The sales person still needed to come to the house and do his own measurements (which were approximately the same as we had) and he brought a sample of the carpet as well as some other samples since he knew I wasn't thrilled about the color. After consulting with my husband via text, we decided to go with a carpet that according to the salesman, was cheaper than the original we picked out. When we sat down at the table, he added everything up and I was very surprised to find the price was more than what he quoted in the store even though this was supposedly less expensive (and better) carpet. After promising a quick timeframe for install, we decided to go ahead because we had family coming from across the country and needed time to get things done and get the room back together. We really didn't have time to mess with getting more estimates. The price discrepancy took one star from the review. The salesman cost the store another star because he broke the unwritten rules of sales, which is to never bring up politics or religion during a sale. We're buying carpet, not canvassing for a politician or looking for a church. I don't need to know who someone is voting for or what their religious beliefs are during a sale. The audacity of someone coming to my house and questioning my voting choices is astounding. If we weren't in a hurry to get this job done, we would have canceled the sale and showed him the door. He seemed like a nice guy but extremely inappropriate.

We replaced 1,000 square feet of tile with luxury vinyl plank. In preparation we did A LOT of…read moreresearch and received several quotes. Apollo Flooring wasn't the least expensive but we based our decision on personality and the best company to work with. The fact that they've been in business since 1959 didn't hurt either. We were not disappointed. In fact, they Exceeded our expectations. Work done on schedule in a clean and professional manner and original contract adjusted to reflect actual work done. A HUGE shout out to our salesman Steven Bilsky and the Awesome installation crew of David Lee and Johnny. 5 Stars all around!!

I highly recommend this small local business for your carpet needs. Completely professional and…read morecourteous with everything. I needed my carpet restretched back to my tile as the tack nails were poking out and cutting knees, fingers & toes on my kids. They advised against transfer plates due to the risk of tripping and installed a latex that helps keep the carpet sealed to the tile. I was able to test all of my doorways to my satisfaction before they left and if I need anything they will put me as priority which makes me feel valued as a customer. James all around cares and does awesome work with his assistant Eric. Both very stand up guys and I highly recommend as their pricing is also unbeatable!

Remodeling 3 bedroom home and needed someone who could do the carpentry work fast and easy. I got a…read morerecommendation to reach out to this company. Wow was I impressed and satisfied with a job well done and within the time frame I needed it to be completed. I wanted something durable and economical, the owner made recommendations and boom, I had a beautiful success story. I found them to be very professional, fair and honest. I would recommend them to anyone looking to remodel or upgrade their home! They have my vote! I will definitely call AZ Carpet Repair to do my carpentry work for any and all projects!

I had an appointment at 9AM to have my carpet cleaned. At 9:15 I received a call saying the van…read morebroke down. They were going to get another one and would be there at 10AM. No one showed up or called. I tried calling at 10:30 and again at 10:50 with no answer and the VM box was full so I couldn't leave a message. They finally showed at 11AM. The 2 technicians were pleasant enough, but I would never recommend this company. Very unreliable.

They actually care about the work they do. Looking at them, at work. It amazed me the time and…read moreeffort they put in it. The company that my complex used to use did it half fast and spread no soap like this guys. My carpet looks a lot better than the the other company. Friendlier too than the other ones. I think I pised them off they were kind of rude. May be cuz I waz noosy..... Talking about the company". I just felt gratitude for this guys and I felt I had to say something.

We had new carpet, ceramic tile, and carpet squares installed over 3 different dates. We could not…read morehave been happier with each crew and the service we received. We love our new flooring and would use Flooring Systems again for any future flooring needs.

Flooring Systems of Arizona did a great job with the concrete overlay on our 2500 square feet of…read moreflooring. Victor Jr. (one of the owners) prepared the quote, talked with me about the most cost effective flooring options (we were ripping out all the old tile and shag carpet from the previous owners), and was super-responsive when I called with questions. Rolando and his team handled the actual prep and install. They skim-coated the floors, filled in cracks, rebar stitching where necessary for maximum endurance, and worked with me on design. Rolando is incredibly astute about color combinations, and was very patient when I was trying to decide. He spent time making up sample looks for me while we adjusted tints, wanting to assure my satisfaction with the final choice. His recommendation for 'scoring' the largest area was excellent - looks like 4'x4' tiles! Cost-effective, customer-centric and great floors. Everyone that walks in compliments the way they look.

The selection is vast. The people were nice and helpful, price point was fair and I got what I…read moreneeded. We looked for a way to cover a big space with an area rug over bumpy saltillo tiles and Bobby Jo came to the rescue. They finished the edges of a thick rug and sold us a good pad for below. Both warmed up the primary bedroom and you can't see Criss Cross pattern showing throw from below. The guy who delivered the rug couldn't have been more helpful and they did us right. Great place and good to support local business

They took a piece of my semi-new carpet and made it into a beautifully-finished runner. I was…read moreamazed! They were very professional and really delivered on a good local reputation.