They have extremely helpful people who work there and a surprisingly large selection of the things…read moreyou need

These guys are crooks! Overcharge for items compared to other Ace Hardware stores in the area!!!…read moreEven higher than prices on the Ace Hardware website!! Go elsewhere!!!!

In some regards this review is a variation of a "toss-up" aka Heads or Tails. And the outcome very…read morewell could be dependent on customer service. In previous excursions to HD stores at various locations over the years and across the US, my experiences have run the gamut of fantastic (Heads) to Absolutely Awful (Tails) to Phenomenally Disrespectful (Lost the Coin). Bottom line for the most part is my perception is that Customer Service often is reflective of managerial training and support of local staff...and that goes all the way to the top of the HD Chain. (IMHO respect for Veterans often touted in their ads, needs to be more honest and more consistent. I'm not looking for a handout...just the respect HD says it provides....but only sometimes.) Fortunately, for this specific Franklin Home Depot and this curbside trip, Customer Service was a "Heads." It came with prompt, courteous attention to my purchase and the process of pickup. The store had what I ordered on line (in stock) and they delivered it curbside only minutes after arriving and checking in (via phone). The process of checking is was a bit cumbersome, but it worked! And ultimately it worked well. Heads!

Ehhh, not my favorite Home Depot. I love Home Depot! I can get lost there for a few hours, easy…read more It's my Target. But this location is just lacking. Staff are hard to find, and when you do they aren't super helpful. Aisles seem to constantly be blocked and you can't easily access what you are looking for. Their garden section is pretty good, but the inside store, not so much. All in all, I'd happily drive 20-30 minutes to a different location... but that's just me.

I went in on Sunday was greeted by a nice young man who was kind enough to ask me if he could help…read moreme find anything. I stated I what I was looking for and he directed me to the right place. Once I ready to check out this rude Indian lady started to check me out. I had a gift card, when I went to pay, she did not speak English well and told me I had to give her the pin. I had not scratched that off the back of the card, so I simply asked her if she had anything that I could scratch off the area with she said no rudely. I said do you have a coin she said rudely again no I said you have a pen. She said no the third time I said, do you have scissors or anything that I can scratch it off with? I don't have anything and she raised her voice and said no again. She was extremely hateful. I don't even understand why your company would hire someone who could not speak English well and who did not have any Customer Service skills. I would think that would be a quality you would need to work with the public. I suggest the manager retrain Anusha the Indian rude lady to know how to treat customers. After all this is Franklin not Antioch.

This Lowe's is located on Mallory Lane and anchors the plaza that features a few eateries including…read morePanda Express and Cava. For the most part, this is your standard Lowe's location. Our of the big box home improvement retailers, I am a Lowe's guy through and through for a few reasons. Pricing is the first, I seem to find better deals, especially clearance deals at Lowe's. Second is service, which tends to be decent at all the stores, this one included. My office is not far from here, so anytime I need to scoop something up for a project, I do so on the way home as I pass right by traveling down Mallory. My favorite section here is the grill section. I have gotten sooooo many grill items and accessories from this Lowe's. There is always something I forget or am interested in. This location is good on stocking as well. There has never been a time where what I was after was not on the shelf. They keep the store, inside and out, in good condition and clean. Overall, solid Lowe's location that comes in clutch when needed!

Definitely will not be doing business with tractor supply . We went in and asked if they had any…read moresalt for a driveway. All we got from the girl was an attitude. We've been sold out since past Tuesday. Would not have been so bad if we didn't get the attitude. Save time save aggravation we're purchasing from Amazon.

Wish I could provide 0 stars! VERY unethical business practices!! Sold my son in law a discounted…read more(end of season) push lawn mower. He asked if it was used. The guy said no, it's just been outside a bit and weathered hence the discount. When he brought it home, it did not work at all. He took it back within a week it was purchased and they refused to return or exchange it stating that IT WAS in fact used. The sticker and sign on the mower does NOT say used anywhere. He has all this documentation too. They actually said that this is not their problem. When he asked them if they would even cover the expense to fix it they said no can do. They sold damaged used goods knowing full well they would not accept a return. All my family lives here and they've always shopped here. Will absolutely NOT give them our business anymore. Completely unethica

So very rude! The people working here act like it's an inconvenience to have to speak to a…read morepotential customer and especially someone with the audacity to enter the building without an appointment! It's lighting and hardware for goodness sake! I guess if you aren't working with a builder and purchasing a house full of lighting they done have time for you. Pathetic.

I called for four weeks for a builder replacement item. If your calls get sent to "hardware" then…read moreyou might as well hang up. Four weeks of call-back promises is probably the worst of customer service. Even the mention of Ford Custom Homes had no leverage. Went from asking for assistance to offering to pick the hardware up if they would get it out of their warehouse for us, Nothing. Four weeks. Done. Graham's Lighting. Cool Springs Blvd. Franklin TN

We ordered a toilet from Home Depot for a home remodel and waited ... and waited ... and waited …read more.. for a month. They had promised to deliver the toilet in four days!! We tracked the order which was tantalizingly close to Nashville after a week, sitting on the outskirts of town in La Vergne for a few days. Why wasn't it moving? We probably should have driven down and swiped it. Because next, it traveled to Virginia to New Jersey to Dallas to Virginia again. It continued its cross-country adventure through various states before arriving at our house a month late, interfering significantly with our remodel schedule! After considering for years to switch to Home Depot's main competitor just 7,007 feet away, we finally had the last straw. After spending hundreds of thousands of dollars at this singular location for a decade's worth of remodels and being perpetually disappointed, the 2026 ice storm hit Nashville. Tenuously making our way over the ice and out of our neighborhood, we were thankful to find Home Depot opened with the rest of Cool Springs being a ghost town. We desperately needed a generator after losing power, and they were prepared with stacks of them by the front door along with space heaters and flashlights. We had a $500 generator rung up and asked the employee how to use it, being a style of generator we had never used before. This bear of a man his grumbled "Look it up in the Internet!" There were no other customers, there was no reason to rush us out of the store, everyone was desperate in the middle of an unparalleled power outage in Middle Tennessee, and the brusque attitude was completely uncalled for. Look it up on the Internet? HEY, DUMMY! We have no power, no heat, no hot water, no Internet, and no cell service. How do you recommend we "look it up" on the Internet. Needless to say, we shall never return.

Like the winds of time, change supposedly comes to everything. In the case of Home Depot, it's…read moresimply inconsistency from day today from week to week from year to year .... And some things don't change. Biggest frustration for me is to go online to see if an item might be in stock. Then jot down the aisle and bin number and go to the store only to find out that the information I wrote down was incorrect. My solution -- simply check the store app and map....Same issue there: every item was off by at least one aisle. And when I checked for with a staff member. (Who was polite & congenial).... He said "I don't know where they have that today you might check...so and so area." Problem? Uh... I had already checked there and it's not where he guessed it might be. Check out? Another pain in the neck headache. First machine would not accept my loyalty number, so clerk entered it manually. Then the machine refused three times to accept my payment. Again, clerk who has been there, 10 years, said "it's always like this." Plans? Not coming back here too soon.

The staff are very nice and helpful, and I prefer to support a local business; however, this store…read morenever has anything in stock. This has been going on since Covid. 1/4 of the shelves are bare. I needed several items that any hardware store should carry. Until they address their inventory issues, I will not be returning. Skip the wasted trip and drive to Home Depot. Items I wanted to pick up today, that were out of stock- Flag pole mounting bracket, outdoor water resistant receptacle cover (had 1 in stock, but wasn't the correct style), 3/4" copper union (had 1 in stock but I needed 2). After that I stopped looking for the other items and left.

Fantastic local hardware store that has the basics you need for home repairs. The staff is…read moreextremely friendly and knowledgeable. It is nice to be able to ask basic questions and have them happy to help and talk to you in words you can understand. I recommend this great local business.