I had the nastiest interaction with Eric M. Wenger, the owner of Complete Lawn Care (CLC) today and, despite being excited to possibly hire them (I had them on good recommendation), I will not be moving forward. BUYER BEWARE! I first called and emailed CLC on Friday, 7/15/222 for an estimate on core aeration and seeding services (but I was also open to a full lawn care package too). I got a callback from Jake (who I believe is their customer service representative/office manager) and told him to have the estimator who comes out please give us a call or a heads up because we have a locked gate, and we would need to unlock it for the estimator to see the backyard. Imagine my surprise when, on Monday afternoon (July 18, 2022) I get an estimate from Eric, the owner of the company, from a "visit" he did on Friday, without ever having been told that anyone was coming out for an estimate. My first thought was that CLC had done an estimate based on GIS software that can tell the size of your lot without the estimator coming out. However, when I opened up the estimate, there were notes about the condition of my lawn (specifically, it said "Lawn is in fair condition overall with some broadleaf and grassy-type weeds throughout"), which seemed to indicate that Eric was implying he did show up. I emailed Eric concerned, since no one had asked me to unlock the gate, asking him how he could have had a chance to examine my lawn if he didn't see the backyard. Eric replied saying "I called and knocked on the door, but the phone does not accept calls and no answer at the door. There was an SUV in the driveway. I was able to see all I needed to see to provide an accurate analysis and pricing for your entire lawn." That email rubbed me the wrong way, as I caught Eric in (what I believe to be) three lies: (1) We do not own an SUV, so there could be no way one was in the driveway. (2) My husband and I were working from home all day on Friday, and we have a very reactive guard dog. If anyone had so much as approached our front door, let alone knock, we would have heard it and our dog would have gone crazy barking. (3) My phone was turned on and near me all day, as I was awaiting several important phone calls unrelated to lawn care. I have no record of any missed call from any local number, nor do I have even one voicemail from anyone at CLC. I told all this to Eric in a follow-up email. And since I was starting to feel unnerved by this accusatory, already unfriendly back-and-forth, I called the office to try to straighten things out on the phone. Jake picked up and told me Eric would call me back. Instead of a call back, I got another email back from Eric, choosing to fight me again. Instead of what, in my opinion, would have been the customer service friendly thing to do, which would be to apologize and offer to set an appointment for a quick in-person estimate with me, he preferred to be antagonistic instead. Eric responded to me saying it was not a priority for his inspection to determine whether the car in the driveway was an SUV or not, that it was some sort of grey car, and also that my phone was saying it was not accepting phone calls (although I've never heard this complaint about my phone before). I immediately called the office back a second time and got Eric on the line this time. I told him that perhaps he had looked at Google Maps to do a "remote" estimate of my lawn, because the previous owners of the house had a grey SUV such as the one Eric was describing, and it was their car that shows up on Google Maps. I told Eric it was disappointing that he was choosing to fight with me when I was a prospective customer who was initially very excited about working with him because he came recommended. Eric all but hung up on me at the very end, effectively saying something to the tune of he didn't think this was a good match. His tone throughout the entire call was nasty and curt. If all of this nastiness wasn't enough (and it should be enough to make anyone run the other way), I will mention a couple of other nits about this business. First - CLC was the highest quote of five that I received. Relatedly, CLC's pricing is based on a minimum lawn size of 4,000 sq. feet. So if you live in most parts of Bethesda, where our lawns are often 2,500 sq. feet or less (!), you are getting charged more than you really should. Third, CLC makes you sign a year-long contract for their lawn care services, and is one of those skeezy companies that has B.S. tiered pricing to try to up-sell you. All in all, it seems like Eric doesn't really care about customer service. Or he just doesn't like to be challenged by a young(er), professional woman. Either way, only the man upstairs will ever truly know whether Eric was lying or not, or whether somehow the universe was conspiring against him that fateful Friday. In any case, there are so many other small, hardworking landscaping companies to support in the area! read more

We've been working with Complete Lawn and their plant company, Complete Plant, for over a decade now. They take great care of our yard and have an intimate knowledge of every plant in it, what's going on with it and the best way to care for them. They are VERY responsive to communications and easy to work with. read more

Today you serviced both of my neighbors lawns. Unfortunately you also serviced my lawn. I noticed this when my lawn showed damage from tires all over the lawn, and then I saw pellets of an unknown pesticide or fertilizer on my organic lawn. I verified your firm causing the damage via my security cameras. I would appreciate knowing what substance is on my property and how long I have to keep my dogs and children off the grass. I also need your firm to stay off of my property in the future. This is not the first time this has happened, but I assumed the first time was an honest mistake. I have already forwarded the security tapes to my lawyer, and I have been advised to have anyone arrested who causes such damage in future. If they need me to show them the property line, per the survey that was completed last month please contact me in advance. read more

I have had a very positive experience with these folks and am sorry so read several negative reviews here...although we're all entitled to our opinions, of course, and may have different experiences. The staff has been courteous, professional, and attentive, and my lawn has never looked better. read more

So I have used Complete Lawn Care for 20 years or so,,always happy with their care of my lawn. I get a lot of compliments on my lush lawn and in all that time, I only recently had an issue, that was rectified promptly. Seems they broke some of my slate walk slabs with their machine they drive over them. I wasn't home, but there was no doubt as to what happened since there were signs of track marks. I called them immediately,,they came out and looked at the damage, and replaced the slate slabs within a few days. An honest mistake and was taken care of in a polite way. I really can't complain. And am happy to refer CLC to friends whenever asked. read more

Terrible. They made my lawn look terrible. Took twice as long as they should have to perform a simple task. Left empty mulch bags, since it was a windy day, all over my lawn and my neighbors lawn. I'm selling house and had to bring a pro in to redo all of the work, and clean up mulch bags all over the neighborhood. Just saw that on another job near me they cut down multiple plants on yard adjoining their job site. Simply because the client wants a better view is not a legal basis to have landscaper trespass and destroy someone else's property. They are very lucky the family who owns the damaged the property is no nice. I would have sued the homeowner. read more

My lawn was treated for the past year with fertilizer and chemicals applied by Complete Lawn Care. The last treatment was exactly 8 weeks ago today. The condition of my lawn is deplorable! One third of the lawn is totally dead. I have an automatic sprinkler system and water it for 30 minutes twice a week. Eric, the owner, told me that I have not renewed the contract which was sent to me on July 1 (today is August 20), and therefore am due for the late summer service. He says they are not responsible for the current damage, since the last time they were here was June 20, exactly 8 weeks ago. He says that if his company's chemicals had caused the damage, it would have shown up immediately after the last service -- 8 weeks ago. I began noticing the problem as severe in the last two weeks. It has slowly but steadily been going down hill over the past month. I can not believe that they did not cause the problem, as fertilizer granules are still present in the soil where the grass has died. I will not be renewing the contract with them. read more

7/22/2015 I just spoke with Jake @301-948-5069 I was hung up on because I wasn't going to be interrogated by answering a bunch of questions regarding how I learned of their phone number, Do I know anyone that has used them, etc. I thought I was calling a professional business...wrong! I simply wanted someone to come by (which had to be when they were in the area according to Jake as they don't set up appointments to meet with clients) and provide me with a treatment plan for my yard. I am beyond flabbergasted. read more