Store was clean and well organized. Staffing levels were appropriate to quickly greet customers and…read moreconnect to a product specialist. A great selection of products that were of interest to us. Comfortable process to buy. Good prices too!

Walked in today for an item, there were 3-4 employees at the front. Not one "hello welcome in" ,…read more"can I help you find anything?" Just nothing but talking amongst each other. In the front of the store where every customer comes in through. Then when I went to find what I was looking for, after almost 10 MINUTES of me standing in the same section someone finally came over to me. I did try finding it on my own but wanted to make sure I was getting the right thing. Tall with dark hair and glasses. I told him I was looking for a cord for my phone charger since mine broke. I showed him my phone and he told me I needed to get the wall base plug as well. I said no I just needed the cord. And then he kept telling me I needed the base as well. I knew he was trying to upsell, and coming from a retail background I totally get it, but please take the first no as a no. I told him forget it and that I was leaving and going somewhere else. When I was walking out again no thank you, no nothing, no "have a good day" . I don't know who trained these employees to have customer service skills. I guess they hire people who have none. Please HAVE BETTER CUSTOMER SERVICE to EVERY CUSTOMER THAT COMES IN. I'll never shop with this company ever again.

I called, they answered. First Star. I had a problem, they…read morehad a solution, Second Star Their solution had a problem, their solution to that problem was acceptable, Third Star The offered a discount for accepting their solution, Fourth Star My phone is now purple, Back to Three Stars. My phone is now flawlessly repaired, and I kinda like the purple. Five Stars.

Amazing service! They repaired my iPad quickly, and the price was the best I found anywhere nearby…read more The staff was friendly, professional, and made the entire process easy. Highly recommend this shop for fast, affordable iPad repairs!

My work laptop died and I brought it here for repairs. The memory failed and they suggested to just…read moretransfer data off as replacing the soldered memory was difficult and expensive. I ended up buying a new version of the same laptop to transfer the data over to and they did all the work very quickly which helped me get back to work quickly.

I dropped off my laptop because the battery was not charging after I installed a new one…read more The tech called me a week or so latter and said it wouldn't boot up and that the motherboard was fried. I picked it up and when I got home plugged it in and after a while it booted up. I installed another battery and it now works perfectly. It cost me $50 at Kevin's, not worth it, don't go.

This is a 5 star review from the most grateful Apple customer ever!!…read more So story time: My computer decided that today the day I had not one, but TWO presentations and a gala award dinner was the perfect day to stop accepting my password. I knew the password. My computer apparently disagreed. Ultimately, a complete system wipe was necessary to reestablish access. And honestly, that was just the beginning. From spilling my coffee, to being locked out of my computer, to mumbling my way through my first presentation without access to any of my materials, today had been going wrong from the moment I woke up. Thankfully, I was able to call Apple support and get a same-day 1:15 PM appointment at the Apple Store in Mission Viejo. Then, because the universe apparently wasn't finished with me, a fender bender on the 5 Freeway caused me to arrive exactly seven minutes late. I walked into the Apple Store only to learn that my appointment had been canceled. At this point, I was nearly ready to drop to my knees and beg for help. I had another presentation at 5 PM then the gala and ...absolutely needed my own computer to plug in and present. And this is where Mos a Star Wars-loving Apple Genius Bar special super agent enters the chat. Within MINUTES, Mos understood exactly what was happening. While diagnosing the computer, he also noticed my complete lack of appropriate security and recovery features and started helping me fix those too. (Clearly...I am not afraid enough of the dark side) In under 25-20minutes, he had the computer reset and me on my way back to having access again. But here's what made the experience even better: while all of this was happening, we talked about Star Wars, life, technology, and naturally...all the other Apple products I apparently need to purchase. Mos also introduced me to Apple Business, and someone will be reaching out to help me explore options for supporting the rest of my team which feels especially appropriate considering my IT department decided to vacation in Hawaii the exact weekend my computer staged a rebellion. For the record, every employee deserves PTO so.... I am blaming my computer for the rebellion not my IT specialist. (But I won't forget this next year when I agree to weekend presentations again) In fact, at this point I think your own Mos deserves unlimited PTO so he can explore every sand dune and filming location from the best Star Wars franchise ever. But I digress... Apple Store Mission Viejo, THANK YOU for coming to my rescue today. Thank you for helping me regain access to my computer in time for my presentation. Thank you for the laughs at the Genius Bar. And thank you for once again teaching me things about Apple products that I somehow didn't know despite being completely dependent on them. Mos, you turned what had been an absolutely disastrous day around in less than 15 minutes.Thank you for being you! You have perfected...Five-star service, without question. May the Force be with you. Always

anyone who wants to have some transactions of apple please stay a way from apple store at shops in…read moremission viejo twice had bad experience with the store and the store manager at this store and have already complaint about it but them people still doing the most reduguless way of handling customer's at this location please people stay a way from this store you will thank me later. First time was about trading my iphone 14 pro max that they have charged my account twice and finally told me need to go to the phone carrier because they are not ABLE to fix the transaction properly Second time wanted to return the iphone 17 they have charged my account instead of crediting me It seems like they have no Idea about the accounting. there are very new customer service representative every month who is assigned to this location to learn and than go to other stores we can not afford to loose money and time for training people at this location we are talking about money not a human and the store managers all of them are treating customer like second level citizen DO NOT DO NOT GO TO THIS STORE unless they bring in some good managers to this store.

If you have old computers, laptops and phones bring them here to recycle. Easy drop off and…read morefriendly staff. No charge. If you need your data wiped they will do it for a fee. I also brought them old data, cable and phone cords to recycle.

Prompt expert disassembly of dead iMac and destruction of hard drive. Great friendly service, at…read morelow cost

Fantastic experience. He cleaned some thermal paste from the CPU which was preventing the computer…read morefrom booting. He also did some cable cleanup. He did a first rate job! Would HIGHLY recommend.

Highly recommend. Excellent service and price for a gaming pc rebuild. Sal was fantastic every step…read moreof the way and kept me informed throughout the process. He even delivered it a day early. Will be using them in the future without question!

Amazingly clean work and very friendly/responsive service. Farbod walks you through the set up so…read moreyou know how your home network works. He also provided me with access to home network software and walked me through how to manage. He made it very easy. I have very strong WiFi signal in every corner of my home and backyard! Will be using him for all networking projects!

Service was outstanding . I appreciate how Frank took his time to explain the details of my new…read morenetwork . The TP system he installed for my backyard was exactly what I was looking for . Now I can enjoy my backyard from a distance with tvs, lights and speakers . Well worth the investment . No need to worry about bad or slow WiFi issues . The access points work outstanding .

Fast service. Reasonable prices. The owner was very helpful. He made a very stressful time easy.read more

The owner is super friendly and honest and knowledgeable. He had my laptop battery replaced and…read moreback to me very quickly. I would use his services again. Highly recommend.

TL;DR - Ignore any review less than 5 stars, this shop has earned my lifelong business for computer…read morerepair. The owner's name is Moe and he is a craftsman of top caliber. He views work as a challenge, each repair as a puzzle that must be solved. He's like the Dr. House of computer repair. I brought in a PC with an apparently dead boot drive, and left 4 hours later with a functional drive with all data restored, plus cleaned vents and new thermal paste to boot so now it runs better than ever. If you or anyone you know has computer trouble, bring it in to Moe and let him sort you out.

I had a great experience with Moe helping upgrade my PC. I brought in my Alienware R11 to replace…read morethe GPU and troubleshoot some RAM issues I ran into after trying to install it myself. The Alienware desktops are notorious for being finicky to work with, but Moe took the time to help troubleshoot my RAM issues and talked me through everything. Moe was super knowledgeable and efficient, there's a reason why the Yelp/Google reviews all say he's great! He installed my new GPU without any issues and made sure everything was working before I left. If you're looking for someone reliable for PC upgrades or troubleshooting, I'd definitely recommend Moe. If I ever decide to move on from my current PC, I'll be contacting Moe to help me build a new one!

Eddie has been most helpful. He didn't even wait till next day to come to my house. He called me…read moreand we went through the issues I was having remote and tried to fix my Teams. He was very patient and walked me through the issues and what I needed to do next. I would highly recommend Eddie to anyone with software problem.

Eddie Taylor is a top-tier professional who transformed our home network in record time. We have a…read morechallenging layout that previously suffered from spotty WiFi, but Eddie managed to set up a comprehensive mesh system and handle all the internet provisioning in just a two-hour window on a Saturday morning. He also implemented a firewall to help us manage our children's social media usage, providing both security and peace of mind. What truly sets him apart is his willingness to educate; he walked us through the administration side so we could handle things ourselves moving forward. His efficiency even allowed me to stay productive and get my own work done while he handled the technical heavy lifting.