Store was clean and well organized. Staffing levels were appropriate to quickly greet customers and connect to a product specialist. A great selection of products that were of interest to us. Comfortable process to buy. Good prices too! read more

It was around 7:45pm on Saturday, May 2, 2026 when I (Asian customer) stopped in to purchase a WiFi modem. It was not busy and there were about 3-4 younger guys (different races) standing around talking. It was about 3-4 minutes until a taller man (Caucasian) who greeted me and asked if I had some questions about a WiFi modem. I told him I did and (on his headset) asked if someone could help me out (since he was in the middle of helping a customer). No one came and the 3-4 younger guys were still gathered around talking. When I was within 6 feet of them, they all saw me, but instead of asking me if I needed any help, they asked the Caucasian customer who was leaving if he needed any help. I had the intention of buying a WiFi modem, but they refused service to me and I felt so belittled that I was about to leave. Luckily, the taller man - who just got done assisting a customer - came back and approached me and answered all of my questions. Because of his help, I ended up purchasing the WiFi modem. BTW, there was another Asian customer who did not receive any help, but luckily the taller man acknowledged the customer and helped him outs. Unfortunately I did not catch the taller man's name. I had to write this review because I believe this was a case of blatant discrimination based on my race and the way I looked, especially when they clearly saw me (because I made eye contact with them) and they refused to help me, but acknowledged the Caucasian customer who was leaving. I should have asked for the taller man's name because he was so helpful (5 stars for him) but because the blatant discrimination, I'm giving 1 star. read more

I would like to commend Steven, a customer service employee at the Mission Viejo Best Buy. We had an installation issue with some items we purchased and I called the store and was fortunate enough to speak with Steven. He looked up our installation, checked out the pictures and concurred with us about the issue we were having. He problem solved the situation in an extremely professional manner and remedied the issue. In recent years, dealing with any customer service I've seldom encountered someone like Steven who was so professional, courteous, and understanding. He truly is a remarkable employee! Thank you Steven. read more

The credit card is a joke don't get it !! Citi Visa no!! Approved but would not work on buying anything because I didn't have the physical card. Then I was sent to fraud and when I asked why they hung up on me. Will NOT be using this card' read more

We bought Best Buy membership for Geek Squad for years. Used to buy $99 a year but now $199, plus you have you pay for the virus and Trend Micro software, so it is almost $300/year. What do you get? Horrible service and protection. But if you don't have it and got virus or problems with your computer, it will be expensive to fix it! Even with appointments, you have to wait forever. If you do an online service request, it will take forever to get an agent (sometimes up to 2 hours). And you don't really know who you're getting or talking with. They're looking through everything on your computer behind the screen once you allow them to connect (and this has nothing to do with fixing the computer issues). It's a very frustrating transaction. If you bring your computer to the store, they will keep your computer for a week to 10 days for just a normal "tune-up". Used to be just a day or two, then you can swing by to pick up your computer. We came by the other night for our appointment and waited forever. There was only one guy in the Geek Squad department serving about 7 customers. The list goes on and on. So hard to find a good and trustworthy person to fix your computer issues these days. read more

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I don't like to leave bad reviews, but for a multibillion dollar big box store.. this location sucks. The bad reviews on here are actually legit and I couldn't imagine the good reviews being real at all. As a techie, I used to love walking into other Best Buy locations. It was never necessary but nice being greeted at the door to know you're welcomed and then having floor associates simply ask if you needed help with anything. This specific location had booths staffed with 2-3 people, some had 5 hanging out having a good time with their fellow coworkers. None of them walked the floor, they looked at me from their groups and went back to reminiscing good times. I didn't want to disrupt their fun, didn't seem like my money would be worth their trouble so I just ordered what I needed on Amazon and left. read more

We were told that we would receive a 4 hour delivery window for the delivery and setup of the new TV we purchased. When notification did not occur on the delivery date, we called. We were told that we would receive a call back within 1/2 hour. Sine no call was received we called again. Again told we would get a call, again did not. Our final call took 50 minutes - resulting in being rescheduled over a week away. Three calls, over 2 hours so far. Hard to believe!!! read more

My 81 year old mother purchased a Sony TV at this store. After approx 2 weeks the screen went blank and the tv completely died. Best Buy has refused to accept a return. They directed her to Sony and Sony is also refusing to replace the TV. She has now gone 3 weeks without a working TV. I'm appalled that both these companies will not stand by their product and do the right thing for a senior citizen. Absolutely appalled. Don't purchase from Best Buy and don't purchase Sony. They do not stand behind their products. read more

Shopped for Oura Rings for the $349 sale price Place seemed fully staffed but store wasn't busy No one was around or actively trying to help me Asked two blue shirts for someone to help me and no one showed up to my area. Ben P from the back warehouse area GLADLY helped me. Ben wasn't even a sales person. He called over their private walkie talkie environment for someone to help me. After about a 5-10 mins wait, we realized no one was coming, Ben took it upon himself to open the cabinet that had the Oura rings. He made sure I got the size and color I was looking for and even confirmed I had the proper charging equipment for the ring. I asked if he'd get compensated or taken care of (sounds like sales people get commission there). He said he works in the warehouse so he doesn't know. I took the ring to checkout with Art (front area checkout person) and asked if Ben would be compensated and he didn't know what I was talking about. I told him he works in the back area and he asked (annoyed) who it was that helped me. I informed him again that it was Ben P and after thinking about it he finely said "oh yes he'll be taken care of". Ben P? 5 Star service Art? -1 star service and he can go get bent because of his attitude. Seriously... No wonder this location gets a 2.2 star review on Yelp I feel bad that Ben has to be associated with my review because it was heavily weighed on Art's crummy performance. read more

It's so unfortunate to see such arrogance and entitlement coming from the workers at this location. Upon entering, there was a short chubby kid with dark hair and glasses that offered to help me find a simple item, a charging cord. I was very appreciative for his help, initially. We found what we needed and got in line, with 1 person ahead of us asking tons of questions. A different worker walked past us and grabbed snacks, obviously for his break. He waited behind us for least than a minute, walked over to the initial worker that helped us and obviously asked to ring him up, because he cut right in front of us. As he is ringing his coworker up for his snacks, we make eye contact and I was hopeful he would call us over as well since we were waiting for a good 5 minutes before all of this. NOPE. He turned and went back to his table. 3 people came in for pick up and he slowly makes his way over to the line and begins to assist the first one. Yes, I called him out in front of everyone for this. I'm standing with my 2 children longer than anyone that was in any line at this point! He proceeded to try and justify his actions by stating "this is the pick up line though" I reminded him "Did you not just ring someone up? Your coworker? Right in front of us? You looked me dead in the eyes and walked away" Finally, the original cashier was able to help me and was very apologetic. I explained I was never mad at him, just the treatment by the initial worker and the audacity of the guy "on break" to walk around with such arrogance and entitlement. I couldn't get out of there fast enough! read more

Worst service. It never fails when I go in that I'm totally ignored by the floor personnel and if I do get help they act condescending and treat me like I'm stupid. This happened yesterday when I was looking for a new printer. Does Best Buy know that women can purchase electronics too. I've bought televisions, computers and phone accessories elsewhere after going to Best Buy. I'll never step foot in that store, or Best Buy in general, ever again. Twenty years. It never fails. I wouldn't give any star but I have to. read more

Good experience. My wife needed a new computer to work from home, the iMac (since 2015) was still good, but not very compatible with her work's software. We went online on BestBuy, compared a few all-in-one computers, we decided to get one of them (HP). Ordered online, the order was ready in less than one hour at this location in Mission Viejo. This was a Tuesday afternoon (Around 5 pm), the store was empty, only had a very few customers so the pick up was very quick. Showed the email confirmation bar code, and it was done. In and out in less than 15 minutes. It was a very good experience overall. Great value for what we got. Lots of options. read more

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I came in this Best Buy ready to purchase a TV that I had already done research on and read many reviews that people were very happy with the TV. Walking to the back where the TV's are stood group of salesmen behind desk just talking, then a heavy set bald man with an accent approached me and I told him which TV I came to buy and he proceeded to tell me that the TV I wanted was not good because of where it came from and told me all the reviews were from people who were paid to lie. This was making me angry as some of the reviews were from people I know. He kept trying to take me to the Sony's and would not stop talking about all the other TV's. I finally had to ask him to stop talking because I am only interested in the TV I came to buy but he is refusing sell it to me. I walked away angry and as I was passing the other salesmen I told them their friend had just talked me out of buying a TV! They all looked shocked but said nothing. I will never set foot in that store again. Seems all my experiences in this store have been similar with disbelief at the ignorance of these people. Later when I called to speak to someone to leave a complaint, the guy on the phone said they don't take complaints!! What??? read more

Clay!!! The one that knows a LOT! About photography, cameras, lenses and FOCUSING! Thank you so much for all the help for always having an answer for my daughter inquiries. We bought a Sony camera and another lens we got 24 months no interest they had a big selection on cameras just the best we also got an extra battery with. 25 dollars discount I am so recommending this store and the help is invaluable thank you Clay !!! We he camera guy read more

Went to exchange my meta rayban glasses which quit working under warranty can't remember what BS he gave me but said I had to contact Rayban. I contacted Rayban who said Best Buy should have honored the warranty. I was finally given a corporate number to call for Rayban I'm still waiting for a response from Rayban. I haven't shopped Best Buy in a long time for this same reason with their crazy warranties but my son had purchased the glasses for me for a gift read more

STORE # 101 I hadn't purchased a new TV for quite sometime. I thought I might go to the so called "experts". One person greeted me and directed me to the correct section. I received no other help, assistance or direction beyond that. I saw two salespeople and not one offered any assistance whatsoever, not even a greeting. They both made eye contact but still ignored me. I finally made my choice (by myself) When I went to pay, I requested an extended warranty. I thought it odd that it wasn't recommended so when I asked why. I was told I needed to be a member. But I was NEVER asked if I was interested in becoming a member. My impression here is, the people that work here are just here to collect a paycheck. In these days of economic uncertainty, I would think the people here would be anxious to be helpful. This is why companies struggle. They hire people that don't care and when business falls, no one understands why. I will NOT be coming back here and I will make sure everyone I know personally how awful the "customer service" here is. read more

Terrible customer service. All three employees I had interaction with were so so rude. They treat people with a huge air of superiority- I don't why they have all have such a cocky attitude towards consumers, when their job is to help. Is this condescending attitude taught in their employee training?I spent 3000 dollars in this store and was still treated poorly. Icing on the cake- they don't honor their own listed prices.. I was charged more at the register than the advertised price and was gaslit horribly about it when I pointed it out. No apologies or attempt to make it right- just straight up lying to my face and then making me pay more. This place is the worst. read more

Best Buy is always tops in service, selection and value. I always shop there for cellphones and appliances. Their agents are friendly and knowledgeable. I purchased a Best Buy membership to cover my laptop and cellphone. read more

This is our neighborhood Best Buy, where we often shop or seek help from the Geek Squad. Today, I came to buy headphones for my sister. I asked four associates for help in that section, but most were busy after I waited 20 minutes. Luckily, Anton helped us choose between Beats and Apple headphones. At checkout, the Best Buy card I was using was in my husband's name and had expired. Anton explained he couldn't access my husband's account without him, which makes sense. Then, Kyle, another staff member, informed us about the store's policy on account lookups--though I was surprised because he hadn't asked if we needed help beforehand. We were talking to Anton, and no one had asked for Kyle's input. That upset me, but I was discussing storing our items with Anton, who said items can't be saved even for a few hours. When my husband arrived, we asked to speak with the manager. They directed us to Andrew, the supervisor. We shared our concerns about Kyle's rude comments and how they made us feel embarrassed. Andrew apologized and said he would address the customer service manners with Kyle. read more

Best Buy - Apple headphone max - Appliances Near Me - Mission Viejo, California

Best Buy- Friendly, fast and very knowledgeable. Had a bug or virus in my computer so naturally I went to see one of the computer Geeks there. But what to my surprise, I was lucky enough to get Christian who found the problem, fixed it in lightening speed & even left me with a thank you! read more

Honestly customer service is brutal and order pick up is absolutely trash!!! Dont buy something online and expect o pick it up same day. The system takes so long for the store to receive your order and online they tell you it will be ready in 1 HOUR. Try waiting an entire 24 hours. read more

Best Buy sales and installation are not connected and disfunctional. The installers were in such a hurry to drop and run they fumbled the removal of the protective plastic which is now impossible to remove correctly. And they dented the door in the process. Sorry! So we request a replacement. Best Buy insists that we pay for another delivery and installation and purchase a second warranty on new one! Their mistake is going to cost us several hundred dollars to to make it right. No one takes responsibility. No one cares. Never buy here! read more

Best Buy - The installers dented the door and then dashed off to their next job taking no responsibilty for their carelessness. This is unacceptible. - Appliances Near Me - Mission Viejo, California

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My wife and I went to Best Buy #101 in Mission Viejo, CA on 2/7/26 to purchase a smart tv and a sound bar: 0101 060 0141 020726. We had difficulty in setting up the sound bar and decided to go back to the store to swap the sound bar with another one and purchase an installation. We told the associate that we wanted a smart television set up and addon sound bar installation. He only sold us the sound bar add-on. When we noticed the error, we went back into the store to get this corrected and we even decided to pay for the wall mount at the same time. In the middle of the transaction, the associate who was assisting us passed us the installation, we went back into the store this morning (after calling the home services help line, which was no help). We spoke first with the manager, but he just passed us off to an associate. I guess he was too important to help a customer. The new associate corrected the problem saying that "there was a glitch she'd never seen before." The only glitch was the previous associate passing us off to someone else midstream! She said that she'd create a case and have someone call us to see what they could do to make this right. Cristian called and told us how sorry he was about the problem, but that there was nothing to do to expedite an earlier date for installation. So, we cancelled all of our appointments for today and now we have to cancel all our appointments for next Friday as well, because of the lousy customer service at Best Buy! Oh, and Christian offered to send us a $20 gift card for our trouble--that only adds insult to injury!!!!! I've been a loyal customer for over 20 years, but next time I need some consumer electronics I'll choose Amazon or Costco! read more

I traded in my old MacBook Pro for a $750 gift card when I bought a new MacBook from their store a week earlier. The card was tampered with per the store manager who also said he can see it was used by a different profile. I've filed a police report and I'm now filing with the FTC since the store manager, Timothy Vanwoerkom has done nothing to assist. I went there in person to where he confirmed it my gift card was used by a different profile out of North Carolina and it's nearly been a month and they have not responded to my emails to follow up and provide me a new card. It's a joke how obviously this was a scam, and how Timothy even saw this when I went to the Best Buy location to speak with them in person but he's done nothing about and not replied to any of my emails asking for the status. DO NOT SHOP HERE...THE STAFF AND MANAGER ARE NO HELP.... read more

If you value honesty, respect, or even the slightest sense of accountability from a retailer, avoid the Best Buy in Mission Viejo, CA at all costs. Here's my experience: Best Buy is now charging $50 just to return an unopened item purchased only 16 days earlier. Let that sink in--unopened, unused, and well within what any reasonable customer would expect as a return window. I purchased the item at the Tustin Best Buy. I then went in person to the Mission Viejo store because I was told they should be able to help me. That was a lie. Enter Store Experience Manager Tim Vanwoerkom, who managed to make a bad policy even worse. When I explained my situation, his exact words were: "I CAN'T help"--not once, but twice. When I asked the obvious question--Why can other stores help but you can't?--he dodged, deflected, and acted like I was the problem. The truth? Tim wouldn't help, because it's easier for him to protect his store's return numbers than to treat a customer with respect. It's manipulation, plain and simple. This store clearly values metrics over people. Instead of standing up for customers, Tim hid behind policy and left me with nothing but a wasted trip and a bad taste in my mouth. After years of shopping with Best Buy, this experience has convinced me that they've abandoned even the pretense of customer service--especially at what I'd easily call the lowest-rated Best Buy location in Southern California. Shame on Best Buy for the greedy $50 service fee, and shame on Tim Vanwoerkom for embodying the absolute worst of corporate retail culture. Selling a service JUST to collect a bonus, instead of helping a customer... Just avoid the WORST management team in So Cal. read more

My boyfriend and I went to Best Buy today to do an exchange, we had the unfortunate chance of meeting lovely Kevin. He looks like he's in his 50s wearing a Hermes belt and a bunch of bracelets. From the start, his tone was condescending and annoyed, the way he talked to us as if we were stupid type of tone. We were trying to show him the purchase details and warranty information directly from the Best Buy app on our phone, yet he insisted he couldn't find anything on his end. And he kept going on and on that he can't find it. Instead of calmly working with us to resolve the issue, or ask another employee to help with his lack of problem solving skills. He turned to my boyfriend and said, "You come over here, come around and look," in a way that felt completely belittling and unnecessary. My boyfriend is non confrontational person so he just comply but he felt so uncomfortable and disrespected. Kevin kept letting out these big sighs like we were a huge inconvenience, and the whole interaction just felt unnecessarily hostile. My boyfriend and I are very respectful to customer service workers because i myself are one and my boyfriend is a veteran that can't even break his habit of saying sir/ ma'am. We were polite the whole time! As soon as he told my boyfriend to go around to look at the screen at the register I was done. I had to go ask for someone else to help us because his attitude was that bad, I just can't believe this was just going on in front of other cashiers. Thank goodness I talked to the right person there, his name is Tim. He was very kind and helpful. He literally found it and solved the issue in not even 5 mins. Cherry on top, when Kevin finally handed us our new mouse, he SLAMMED the box down on the counter and said "HAVE A NICE DAY" in the most sarcastic way possible. I can't believe I didn't yell at him right there. I just took it and left. It was honestly one of the worst customer service experiences we've had. We left feeling so disrespected and frustrated because literally he was just so rude for no reason and I wish I would've called him out. I hope he got talked to by a manager or something about this behavior is embarrassing and bad on the company's reputation. read more

We were there 45 minutes looking for a refrigerator. We asked three times for help they called people and no one ever came. Not helpful at all. read more

I'm leaving this review only because Customer Service sucks these days, almost anywhere you go. But it was nice to have someone not only come up to me and my mom and genuinely want to help me out in the computer department. I had a list of things I need and want in a computer and a lot of questions and this Salesman/Tech guy named Zeb was awesome. He answered all my questions, showed me multiple computers that would fit my criteria and he was patient with me too. Thank you Zeb! read more

I came in wanting to $pend money on a new laptop, that I need for tomorrow. I had some pretty good idea of the brand that I wanted and the price point I wanted to be in. I showed all the signs of being a serious buyer. Yet. I was. Ignored. By all staff. Every male that walked in the department got attention, and could spend their money. Just not. Me. I spent a good amount of time there. Someone asked if I needed help, I said yes, I need a new lap top. They never responded, acknowledged my answer or said I'll be with you or let me get another associate. Meanwhile associates are all chatting elsewhere. So. I'll take my 1,500-2k purchases elsewhere. If you're a dude and want to spend cash here, they'll be happy to serve you. read more

This Best Buy location could use a facelift compared to other Best Buy stores and stock up on more products. But one thing they're not missing, is great customer service. The people working there are very helpful. I've been here on multiple occasions and these folks do outstanding work. From the geek squad (I made an appointment and was helped out quickly and efficiently) , to the floor staff (happy and helpful) , to the register staff (friendly and helpful). Corporate really needs to help these guys out! There's great deals and great folks just this location seems forgotten about and closest in the area. read more

The service at this location is probably the worst I've had out of any other store. I have gone a handful of times throughout the last couple yearand each time is the same. I wind up ordering online instead because the floor people don't seem to want to be there or at least help in the slightest. I actually walked towards Best Buy employees who were talking to each other in an isle.. to ask a question about camera flashes. In the department we were standing in. They looked at me, I raised my hand to ask, they in process, turned away and walked to a different department to continue their conversation about after hours activities. Thankfully I found someone at a desk near washer & dryers who was kind enough to do a look up & advise a different store all together that would be more helpful for camera and accessory availability. read more

I am beyond disappointed with Best Buy. This has been one of the worst shopping experiences I've ever had with a major retailer. I placed an order expecting a simple delivery, but instead, I've dealt with a nightmare. They've attempted delivery THREE times, and each time something went wrong--either the product was damaged or the delivery team just didn't show up. No calls, no explanations, no solutions. I've wasted entire days waiting for a product that never arrived. Their customer service is a joke. Every time I call, I get passed around to different representatives who say they'll "look into it" and then do nothing. I've asked repeatedly to speak with a supervisor or someone who can actually help, but I just get the same scripted apologies and no action. Best Buy's system is broken, their service is disrespectful, and they clearly don't value their customers. I expected better from a company of this size. Save yourself the stress and shop literally anywhere else. read more

My PS five broke after eight months. I was given a full refund and my geek squad service would not apply to the next console. Geek squad was rude, snobby and slow. Complaining I didn't make an appointment, wait time was long, they seem short staffed and they didn't know a lot about their own policies. I wanted cash refund instead of a gift card cause I don't want to spend another dime ever again here. I will act accordingly and buy from Amazon. Sony is at fault for having their terrible products but Best Buy is happy to take your money for geek squad even with a manufacturer warranty they wouldn't honor another console if repairs were necessary. Leaving upset and the geek squad dork with a badge was short and dismissive. BAD service and this badged dork was very disconnected from his customer service job. Best buy will be buried like circuit city and I will happily grab a shovel. read more

Best Buy - My feeling towards Best Buy. - Appliances Near Me - Mission Viejo, California

All these whiners on here complaining about the service, I have to laugh. The people you're bellyaching about are people just like yourselves. It's a whole generation of what Obama created. He made it ok to be stupid. I've bought at least a dozen computers from here, they also sold me on the Geek Squad service which has paid for itself many times over. And yes, I've tried to call here and it's a nightmare, so I just show up and it all goes well. My only complaint is the people that complain, get a life .. read more

Store sales people are great. DO NOT USE GEEK SQUAD FOR ANY REASON. Hire your own electrician!!! They brought me a bad tv a week after I bought it. Then had to order a new one even though one was available at the store within a mile of my home. That was going to take 5 more days. I went and bought a tv and had my electrician install it. Geek squad then scheduled the return incorrectly and the day of the pickup of the old tv, they text me and it won't be today. I asked when? No response. I called back again to ask what is happening and their process does not allow for them to make any changes. So now I get to call again tomorrow, and wait at least 3 more days for someone to pick up this tv. The store is LESS THAN A MILE from my home. And they charged me $250 for this service!!!! DO NOT USE GEEK SQUAD EVER!!!! Worst customer service on the planet!!!!! read more

Pretty poor return policy. No benefit to shopping in store, I'll be sticking with Amazon from here on out.

Buyers be aware, Best Buy is constantly selling items they do not have in stock. We are not going to get them to you on time. I have purchased appliances and my deliveries have been rescheduled 3 to 4 times. If you need appliances delivered on time may not be the right place for you, also there after sales service is horrible. It takes a long time to get a hold of anyone and when you do, they do not resolve your issues. read more

I had a great experience with their Geek Squad member, Morgan. Perhaps, like many of us, I was in a bit of a panic over a potential virus that couldn't be fixed remotely, so they set up an appointment time. I arrived a few minutes early and told Morgan that I was early for my appointment, and he knew my name and took me immediately. It ended up being something with my internet connection, not my computer at all. He was very thorough in explaining everything, al of which I soon forgot, but he understood and said just call anytime and they would walk me through the process again. He also fixed a minor issue with the computer, and I was out of there within thirty minutes. A dreaded experience turned out pleasant. read more

Jay from Samsung was so incredibly helpful. My fiancé and I were looking to buy a TV for our new home and he showed us many options while explaining what comes with each type of TV. He was also so patient with the millions of questions we were asking. We were able to make a decision and he set us up with a delivery to our new home. We can't thank him enough, such an awesome experience! read more

I'm not sure what to say, if you want to spend money here you have to fight the employees to DO THEIR JOB. The manager had to do EVERYTHING as the employees were very reluctant to do what they're paid to do. It really makes sense why pacific home furniture owns half the floor space. I hope Best Buy goes out of business sooner in mission viejo it's a sad hollow shell out what it used to be. We need something better than best buy read more