I just called Computer Concepts, asking for help with some Popup Notification Banners on my New…read moreDell computer from Costco, they calmly walked me through the process to remove them, it worked flawlessly. He also recommended some good Anti-Virus and Anti-Malware software. Excellent customer service, I highly recommend anyone with computer issues or even if you want a really good computer built by experts, give them a call.

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

When I came in they listened to what the issue was. Gave me a couple options and helped find a…read moreviable solution.

Worst service.. The owner took 90 dollars as advance and after 10 days told me the laptop cannot be…read morerepaired and that he would return me 60 dollars.. But when I went to take my laptop my laptop, the laptop was completely broken.. and the owner simply gave me the hard drive and didnt return any money.. Very disappointed... worst experience.

Great experience, having a computer problem it's the only place to go. Might not be the cheapest…read morebut they're the best

These guys do very quick and excellent work. They definitely came through and saved the day.read more

Shout out to Japhed. He fixed my iPhone. The store is in a very convenient location in downtown…read moreIssaquah next to Mack''s dim sum. Love this store. Thanks!

I went there to fix an issue with my computer's WiFi card and the employee made an unrelated issue…read moremy laptop had with one of its hinges worse, possibly intentionally, and now I'm concerned to even close my laptop again. I came in because the Yelp page says free estimates and I wanted to figure out how much it would cost for them to replace my WiFi card. I had an issue with one of my laptops hinges where part of the plastic is sticking out in the bottom right corner of the monitor because the hinge is partially broken. When the employee and I are talking I say that I'm not here to get the hinge fixed, the employee says it'll get worse, and while we're talking he pulls on the plastic that was sticking out, pulling it out farther than it's ever been for no reason. He also informed me that estimates were not free because I had an internal issue, and that an estimate would cost $99. I left. I couldn't see it well from my angle at the time, but after getting home I see that the hinge problem is much worse and now I have to consider going somewhere else in the hopes that wherever I go next will not damage my laptop to get more money out of me.

Dave is my go to guy when I stumble on some new twist in my computer world. I am not afraid to…read morespend loads of time trying to solve issues that come up, so when I call Dave I sometimes feel like I am looking for miracles. Dave has always provided either a solution or suggested other paths to a possible solution. In addition to helping me, he has helped solve computer issues at the church I attend, Woodland Park UMC. In addition to being a very knowledgeable tech person, Dave is a great guy to work with.

PC Consulting (Dave) was my go to guy for my computer issues on and off (maybe three times) since…read more2018. And did a good job correcting them. Recently I was experiencing very slow download times on my laptop. After contacting via text asking and answering questions multiple times, and without looking at my computer, he said he didn't know the problem so then he recommended Rain City Tech...Being an established customer and what seemed to me not doing due diligence was pretty weak.

12/18/2021: So I needed my Macbook Air battery replaced. Apple listed them as an authorized repair…read morecenter. I was told by a blonde guy who works there that it'll take a 5-7 days and will cost $400-$500 to replace the battery because, "We'd have to replace the keyboard and body." 12/21/2021: Apple sent me a box to ship it to them directly. Laptop arrived less than a day later for them to fix. 12/23/2021: Got my laptop back good as new. Cost me $161 total. Moral: Avoid GoEBITS. Go directly to the manufacturer.

They took a week just for diagnostics and charged me $85 for that diagnostics fee then tried to…read morecharge me an extra $150 for a new charger. I bought one off Amazon for $70 that works fine. So I pretty much wasted $85. Don't go here. I wish I would've gone to the repair place on 12th and Denny instead.

We have used Peel Tech for years now and have had good experiences. But recently we had a very…read moresimple job that only took 15 minutes max and was charged a full hourly rate of $125, which seems quite unreasonable. We've had plumbers who have adjusted their fees down when the fix was so simple, but not Peel Tech. It was a total rip-off, although the problem was fixed. I do not recommend anybody using them without getting clear information on the fees that will be charged up front. Not customer focused in my opinion.

I called Peel Tech because were were have problems with the printer set-up, internet cuttting out…read moreand a lot of email problems. I got a prompt call to setup and appointment with Scott and i was relived. Scott showed up worked through the problems and also discovered that we had two routers and that they might be fighting with each other. So he set it up so that one router became the prime source and took the information on the other router from Comcast to see if it was out of date ETC. I got and email saying Comcast Router was current and let's just leave it along unless you have any additional problems. I could not be happer with the results from Peel Tech.

Wow! What great service and price. My computer battery was in very bad shape and Apple said they…read moreneeded to keep my computer for 5-7 days to replace it. SD Computer and Wireless replaced it In about 30 minutes at a much much less expensive price and they explained to me about how batteries recharge and how I could take good care of my new computer battery and anything that runs on rechargeable batteries. I highly recommend this store!

Wow, such friendly and professional guys! I am totally impressed and will be sure to return…read morewhenever I need help. :-)

Zero stars if I could. They will make your computer unusable and leave you high and dry with zero…read moreaccountability to fix what they broke. At least that was my experience. Avoid seeking help from these guys as they will do everything but help. And then they will be rude and dismissive of your concerns on top of that. It was a terrible experience that I hope others never have to experience. Save your money and go elsewhere dependable.

Update: 11:33 AM on 3/24/2023 in response to Emerald City IT's Google Review comments, "This man…read morebrought in a computer after he experienced "pops and cracks" coming from the motherboard. The computer is not fixable. I think he smokes meth..." When I brought my computer in, I mentioned "cooling fans grinding a bit and the graphics card putting off a static buzz" - all communicated over text message which I have screenshots of. Never once did I mention "pops and cracks" coming from the motherboard. That was a previously non-existing issue until Correo worked on my PC. Also, to say the computer is "non-fixable" is a completely false statement and reflects your capabilities. I have another shop FIXING it as we speak - just for a lot of money because of the damage done by Correo and Emerald City IT. As for smoking meth, very mature move from a business owner... Good to see customer services comes first. STAY AWAY!!! COMPUTER RUINER!!! This guy is a hack!!! He will fry your machine, and then make fabricated claims about "existing electrical damage" being the reason for the computer being fried. Additionally, he will fail to provide a logical explanation for what caused the issue. Long and short of it, I dropped off a functioning computer, and a day later picked up a $2,500 paper weight because of the work performed. Do I have a story for you... Last Sunday, I took my custom built gaming PC in for a standard hardware cleaning and maintenance. It was working perfectly fine beforehand - I was gaming current gen games until 30 minutes before dropping off the computer. Because it was a few years old, I wanted it to receive a professional deep clean and maintenance - boy was that a mistake. Through the cleaning process, Correo fried the motherboard, and rendered the computer non-functioning (it was never clearly communicated that the computer was now non-functioning until I took it home and fired it up). He then tried to upsell to a newer motherboard because of the "electrical damage" to the existing motherboard. He also tried to sell me a new custom built gaming PC (for $3K-$5K) apparently because he fried my computer. I said no, and that I wanted my current computer "running as best as possible." Flash forward - I picked up my computer Monday (still surprisingly dirty following a professional "Clean and Tune-Up"), took it home, hooked it up, and... FRIED! The PC wouldn't even boot past the Bios screen. I immediately tried texting Correo for assistance - no response. I then called Correo for assistance - he answered the phone but refused to listen to me, berated me, continuously interrupted me (despite his insistence that interrupting is rude), and eventually hung up on me because he refused to address the situation. That evening I sent a follow up email requesting assistance - NO RESPONSE. Emailed again Tuesday morning - NO RESPONSE. Emailed again Wednesday - NO RESPONSE. Left a voicemail for Correo on Wednesday - NO RESPONSE. Emailed again on Thursday - NO RESPONSE. Left ANOTHER voicemail on Thursday - NO RESPONSE. Finally, my wife called Correo on her phone, connected with him, and the same phone conversation as last time ensued - she was nothing but pleasant, and tried to clearly, calmly communicate with Correo. However, Correo continuously interrupted her, didn't listen to her, berated her, and eventually hung up on her. I have now taken my PC to another PC repair company, and they have validated that all damage done to the computer was a result of the work performed by Correo and Emerald City IT. They made it explicitly clear that there is no way I would have been operating the PC, let alone gaming, if there had been electrical damage to the motherboard before dropping off the PC at Emerald City IT. Fortunately they can salvage the PC... but only at 10X the cost of a standard tune up because of all the parts Correo fried... To summarize, ABSOLUTELY DO NOT use Correo & Emerald City IT for any IT related matters. He will damage your assets, drag out the process, cost you A LOT more money in the long run, and be a completely rude person throughout it all. Buyer beware...